Paid an app but it didn't download

Yesterday I pay for the premium app of bomberman vs zombies but it didn't download. I sent an email to contlex and they told me to contact BB. I got the receipt an everything. Need help

Hello panco469, 
Welcome to the forums. 
At this point you will need to contact your wireless service provider and have them transfer your call to Research In Motion® for investigation. 
Hope this helps. Have a good day. 
-SR
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