Paid, but Skype credit balance not updated

the skype name is [Private information removed]. i made a purchase 2 times last night here and the money was taking from my account but i did not receive the credit rather they told me that i have excedded my limit for the month. can i have my money back or you top up my credit?
[Topic title updated by moderator to be more descriptive. Original topic title was: "Hello"]

hello, i need my money back into my account as i made a payment and it was not deliever. my account name is [Removed for privacy], i need my money back or pls deliver my other.Thanks.

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