Paid for app is not available

I've purchased Photoshop CC one year access through creative cloud, but the app is not available. I can only download a demo. Support is not available, so I'm stuck with charge back option with the bank but open to any ideas.

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Ability to turn on cell data for apps is not available

So, my girlfriend and I believe that we have run into an interesting issue with which we need help. We had updated her iPhone 5 to iOS 8.2 a few weeks back. After that, it seemed to be mostly ok as she got used to the new system. We had updated the system for her because she was having issues with constantly going over her data on her cell plan, so after the update, I turned her cell data off on each app as it became available to do so. We noticed that, for some reason, those switches would flip over again and again for no reason, but we would just turn them off again. Over the weekend, she was able to switch the button to allow maps to use cell data, as we were in an area that we have never driven in before, and then she turned the data back off for that app, with no problems. Yesterday, however, she was by herself in a similar situation. When she went to turn on the cell data for maps, she found that the option was no longer there; and not only for maps - the only options to turn on are for facetime and passbook. She could not even turn on cell data for the App Store so that she could download google maps instead. Can someone please help to get this back? So far, we have tried combinations of turning overall cell data on and off, LTE on and off, powering off the phone, soft (home/lock together) reset, restoring/upgrading to iOS 8.3 and then bringing everything back through a restore of data. The last thing I have is doing a full reset and starting from scratch, but I am hoping that there is something else that we can do before that.

No, Detect Displays had no effect. However, I made the USB connection from the ACD to the iMac after the system was on. Following a re-start, all controls are available. Thank you for your response.
P

Paid for App does not appear in iTunes and iPhone

I recently ordered an app on my iPhone 3GS but now it has disappeared and also does not show up in iTunes.

The following may help:
Windows computer: http://support.apple.com/kb/TS1538
Mac computer: http://support.apple.com/kb/TS1591

PAID FOR APP BUT UNABLE TO DOWNLOAD IT

Hey, i am hoping someone here can help me - i have used the "contact us" option with ovi store a few times and still had no response (despite receiving auto acknowledgements each time along with a customer care feedback survey)
I purchased an app on the ovi store, and have received my email receipt, but the download failed, the paid for app is not showing up in the 'my stuff' section for re-downloading, and it will not let me get it again without paying for it again
please help !!!

Hi ,
I have this problem too.
Via Ovi Store on my e75 I bought a flashlight app.
Payment went by SMS.
After sending the automated sms's and receiving confirmation reports the app displayed a message about connection error (something) and nope nothing happens.
no downloadable app.
I checked billing online and the app was paid for.
After the first error message I tried again.
And because of that I paid even twice for the app.
Is there a way for refund?
After a while I received a confirmations by SMS with a transaction codes.
But I don't know what to do with it.
grtnx Kris

HT201272 Can you access paid for apps/movies from iTunes on another device if you have not synced? I need to delete movies from my iPad to make space but don't want to forfeit the purchase as have not synced movies to another device yet.

Can you access paid for apps/movies from iTunes on another device if you have not synced? I purchased movies on my new iPad, but need to delete some off as have no space left. I have not synced the movies I have purchased on my iPad to any other devices as yet and want to know if I can retrieve the movies from iTunes later if I removed them now without syncing first? I do not want to forfeit my purchases.. Please help!

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Try deleting the problematic book (electing to remove original file if/when prompted) and then re-downloading the file from the iBook store.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

My iTunes says I owe $5.25 for songs that I have already paid for and am not going to pay for again but I want to get some apps from the store and now there's a hold on my account. Who do I talk to get the hold taken off

I explained it most in my question but I am getting charged double for songs that I have already paid for and am not going to pay for twice because that is messed up. But I want to get some apps from the store and it wont let me because of $5.25. Who can I talk to about resolving this issue?

You're right, it would have been covered under warranty. But because of the user damage, chances are there's a 200-something dollar fee . If you explain to them that it had a defect previously, they might replace it for you at no charge. **MIGHT**. But they would have to believe that it had a defect previously.

HT201272 Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased I had no problem retrieving from itunes with no charge but I can't download music that I have already paid for that was not backed up w/out paying again.

Before backing up my old iphone4 I traded it in for an iphone5. All of the apps I purchased had no problem downloading to my new phone from itunes with no charge, but I can't download music that I have already paid for that was not backed up w/out paying again. How can I get these songs to my new phone without having to buy them again?

Whether you can re-download music depends upon what country that you are in (and whether it remains in the store). If you don't have a Music section in the Purchased tab in the iTunes store app on your phone for re-downloading it, then do you not have you library on your computer's iTunes or on your backup of your downloads ? If not then you could try contacting iTunes Support and see if they will grant you a re-download

TS1702 The app game that I bought for iphone is not available in the itunes store anymore. How can I get it back on my iphone 4

The app game that I bought for iphone is not available in the itunes store anymore. How can I get it back on my iphone 4

If it's no longer in the store then you won't be able to re-download it - do you have a copy of it on your computer's iTunes (or on a backup) that you could sync back to your phone ?

Can't dwnload paid apps from the app store. Can download free apps but not paid for apps. How do I fix this?

Can't download paid apps from the app store. Can download free apps but not paid for apps. Anyone know what is wrong?

If you're using a first generation iPod touch, it is up to date. The higher iOS versions require a newer model.
(68010)

How can I find an app I paid for but is not on ipod now?

how can I find an app I paid for but is not on ipod now?

Download Past Purchases
http://support.apple.com/kb/HT2519
Log into iTunes using the account the Purchase was made with... Click on Buy... and a notice will come up saying you already have it... do you wish to download it again... Click Yes...

TS1702 why the **** facebook app is not available for ipod 1gen v3.1.3?

why the **** facebook app is not available for ipod 1gen v3.1.3?

Thanks for sharing an alternative solution for the time being.
B-rock

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? B

Per Adobe website, a download for Acrobat 9 for Mac is "not available." What alternative does Adobe offer to those who have bought and paid for Acrobat and now have computers without optical drive to install that previously purchased software? Buy a PC? Buy an external CD drive? Is the answer really "too bad"?

Acrobat 9 for Mac can be downloaded from
Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link.

Paid for apps not synching to iPod

Well, the title says it all really. I have managed to synch two free apps, but the three paid for apps are definately not on my ipod, despite iTunes showing that they are.
I have been unable to uncheck the box that says synch applications.
I have a third generation touch, running the current software and a pc with Vista.
Any clues, anyone?

Hi, welcome to Apple Discussions.
I think you may get better luck if you actually *Sign In* to the Apple Store first (Store > Sign in...) using the relevant ID and then use *File > Transfer purchases from X's iPhone* (for a Mac this menu item might be somewhere else).
Here's the relevant support doc:
http://support.apple.com/kb/HT1848
tt2

Having a Problem Backing Up Paid For Apps on iPhone to iTunes

Hi, I am having a problem finding out how to back up/sync the Apps I have purchased on my iPhone and have on my iPhone BUT did not purchase in iTunes nor do I have them in iTunes.
Basically, I did not purchase these apps on/in/through iTunes. I got them all while I was on my iPhone. Therefore they are not in iTunes or backed up anywhere else for that matter. And now I want to back them up somehow or "sync" them in iTunes if that is what your suppose to do.
BUT.......
Every time I try to "sync apps" or any other choice in iTunes while my iPhone is synced up it gives me the message that it will be deleting all the paid for apps on my iPhone and replacing them with the apps currently in iTunes (which is zero !) I am smart enough to know NOT to do that and learned my lesson several times with photos, and music how completely stupid and irrational the "syncing" process is with iTunes and the iPhone and how it makes no sense. (as in, why is it not just like a hard drive ? Drag and drop files to and fro your computer and iPhone that you want backed up or on or off your iPhone, etc..) ? What is with this LAME, stupid, completely convoluted "Sync" idea ? I know several people that constantly lose their contacts, photos, music, calendars, etc.. ALL because the iPhone and COmputer does not act like a normal Hard Drive.... I mean, what is Apple thinking ? Get rid of "Sync" man, its unneeded.
ANYWAY, enough of the rant - So I ask --- HOW do you back up your paid for apps if they are currently on your iPhone, but not in iTunes ? I have searched and searched and nothing is available to do so in iTunes.. what gives ? Surely there has to be a way, but of course is worded wrong with a horrible "action name" maybe ? Restore ? IDK, please help.
On a 16GB iPhone 4 (not the new ones), and running iOS 4.3.5. Latest version of iTunes.
Thanks in advance for all help !

LOL, thanks so much roaminggnome ! The one place/thing I did not see/understand I guess.
Done deal ! It worked fine. I am now all 100% backed up.
Thanks again.
modular747, thanks for chiming in and helping. I will keep what you said in mind. Although, this particular time all I was trying to do was back up/sync/transfer the Apps I did purchase on my account. I was not intending on doing that for the Apps that came with the iPhone. I figure those will always be there after every update anyway right ? So no need to back them up.
Anyway, thanks again guys, you both were very helpful..

I have 2 Apple IDs. How can I move all my purchased (paid-for) apps under only 1 of my Apple IDs?

Long ago I bought several, relatively expensive, apps under a old Apple ID.
I then purchased many more paid-for apps under a new Apple ID.
I was unaware that the purchased apps are tied to the Apple ID which I happen to be logged in with, at the time of the purchase: I thought they'd be tied to my authorised PC(s).
Now I'm absolutely sick of having to constantly switch between IDs, even just to CHECK for updates.
What I want to do is move all the paid-for apps which I bought under the old Apple ID to the new Apple ID. Both ID demonstrably belong to me.
Having all my apps under 1 only Apple ID would allow me to update them easily, and no longer be FORCED to switch IDs all the time.
In short I want to use only 1 Apple ID for the future.
If the Apple Store locks the apps to the Apple ID (as it does) instead than to the authorised PC (as it should do), then it should also PREVENT a user from creating a second Apple ID (at least, from the same iTunes installation on the same PC!), or at the very least display a HUGE warning that any paid-for apps purchased under another, older Apple ID will be unavailable under the new Apple ID! The apple Store, and iTunes, do neither thing,
Then the Apple Store and iTunes should at the very least allow a user to put all apps under the same Apple ID!
After all, the Apple Store and iTunes on my PC and iTunes on my Iphone can all "see" that I own TWO legitimate Apple IDs (with purchases and updates): it must be possible to move these apps from one ID to the another ID, at least once! They're MY OWN purchases, paid: can I manage them a bit easier?
Marco

No, it seems you don't (want to) understand. I see 2 things very wrong with your explanation.
1. The move would only need to happen between "accounts" demonstrably and legitimately belonging to the same user. In fact, I'm still using both the old one (for updates only, no new purchases) and the new one (updates and purchases -- actually no morep urchases until Apple solves this). And unless I'm mistaken, I can already have my apps on more than one iDevice at the time: eg. on 1 iPhone and1 iPad. I don't ask for apps to be moved between unrelated accounts: only between accounts belonging to the same "person". And I do not see how changing what is effectively just a "label" embedded in the binary files residing on my hard disk (or in the cloud), which can be verified as legitimately belonging to me thru two ID registered on the same authorised PC could possibly allow anyone to cheat the system. The apps' files have embedded an old label before, and a new label after the operation, both belonging to me, associated to my payment details. That's not rocket science.
In fact, both my Apple ID were at some point linked to the same credit card. And in fact, I only created a second one because at some point I managed to forget my Hotmail EMAIL password, not my Apple STORE password!
The two passwords needn't be the same, adding to the confusion. For months I used that account to buy apps, and never checked the email, since I was not interested in marketing from Apple, and I could see the payments from my credit card statements: that's how I forgot my Hotmail EMAIL password for that Hotmail email address.
Since Microsoft wouldn't allow me to access my Hotmail account anymore (and rightly so, becuase I managed to exhaust all possibilities, and even forgot the security question), and so I could not check my Apple Store emails, I then decided to create a new account, this time with a Live! email address, and this time I used the same password for both the Live! EMAIL and the Apple STORE authentication.
For more than TWO years I used the old Hotmail Apple ID to get updates, without during all that time being able to read the email or access that Hotmail account: this should tell you how stupid this system is! And for the same time, and until last month (I no longer buy anything), I used the new ID for both NEW purchases and their updates.
Now after getting both a new iPhone (only because the old one was unfortunately stolen on my holiday) and a new PC, i NO longer want to be forced to use both IDs, which forces me to constantly switch between them, and also carries the risk that I inadvertently purchase something with the old one, to which EMAIL address I no longer have access: so I can't even check invoices. But most of all, I don't want to be inconvenienced like this by Apple.
Since the Apple ID is such an important concept, forever ID tied to your purchases, it should NOT be an email address, which are disposable by their own nature. When creating it, one is naturally driven to think it'll only be needed to check Apple Store's emails and newsletters and the such. Why should people be forced to FOREVER use an email address, perhaps linked to a job or relationship they had years earlier, to update their purchases?
The thing is, Apple made the Apple IDs as email addresses simply to ensure that as many people as possible can at any time buy as many apps and songs as possible: just create a new Apple ID: after all, it is (seems) just an email address! and you're done. But they DON'T telly you they'll tie FOREVER your purchases to it. So you're reasonably entitled to think they'll tie them to your payments details, until you discover otherwise the hard way.
And since most Apple users feel humbled by Apple (the "genial" idea of calling "Genius" the support guys at the stores, wo usually don't have a clue on anyhting less than trivial, is part of this) and fear of feeling "stupid" for getting wrong soemthing with what are supposed to be the most user-friendly company and products, they will simply buy the apps again under the new ID, bringing more profits to Apple. This also can't be casual.
My apps are available, under both Apple IDs at the same time, to iTunes: be it on my PC on in the iCloud. The same mechanism that physically "embeds" that Apple ID in the app file when I first buy it, can surely be used to change it afterwards. It's just a matter of willing to do so. This content (apps, songs, etc) may be digital (that is, files) rather than traditional (eg. books), but I assure you that the disk blocks taken by the app or song files in the iTunes directory on my PC or in the iCloud are as physical as a book or a mp3 player: they CAN be changed in a perfectly safe and trackable way, without risk of cheating. Ever heard of MAC addresses? Or other unique info that can easily be gathered from the PC's operating system or BIOS? or credit card details, already available?
2. The policy of inconveniencing (punishing) the huge majority of users (citizens) to prevent a tiny minority from misbehaving can be good for sheep, but not for rational people. It's typical of unimaginative, monopolistic companies (oppressive governments), not of progressive, modern and innovative ones. The cost of protecting their proficts from those who would steal from them is theirs (the company's), not ours (the users'). They should be more creative and inventive, in finding solutions to stop 10 people who would misuse their system, rather than annoying the 10 million who won't. I would never do so (mostly because I thing it's morally wrong, but also because I can't be bothered), but I understand why people invent ways to circumvent this gratuituos, bullish constraints.
Also, CAN'T you REALLY see the difference between these TWO options:
- allowing a user to change an app's associated account ONCE IN A LIFETIME, even only ONCE per app
- FORCING a user to switch Apple IDs EVERY TIME (DAY, OR WEEK) FOREVER, to check and/or update
??? Am I talking to a person, or to a robot, or to a undercover Apple employee here?
Both things are possible. The second is more convenient financially for Apple, that's all.
But it's also so clearly unfair to their customers. No more, thanks.
To finish, many if not almost all of the issues in threads like https://discussions.apple.com/message/18954743#18954743 (like husband and wife sharing a PC with two iPhones, or kids' gifts, etc) really boil down to this issue, despite being often complicated by sloppy explanation (when they say "password" , do they mean the Apple ID's or the Email account's?, and so on) and unreasonable requests (like having the same app, only paid once, available under two IDs, even if on the same PC: this is not what I ask, and it's unreasonable) -- and could be solved by the concept of a "master" ID and "secondary" ID: if you read well, the real issue is almost always for everybody having to switch between "old" (or "wife's", "kids'") and new (or "husband's", "dad's") Apple IDs: and this must be done on BOTH the iTunes application on the PC or Mac, and on the devices themselves.

Paid for app is not available

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