Paid for App that stopped working
I am a Newbie and paid for a Weather app that just stopped opening and working. Can anyone help me with how to resolve that problem?
Hi Eric,
Haven't had that happen dealing with the app store, they have been good about reloading paid-for apps. I have had to learn to just trust them when downloading free apps when they ask for login and authorization to purchase, which actually does not result in a charge for free apps.
You could also file a user review note that the app stopped working and see if you get a response. When things like that happen, there are often updates to apps that are free downloads since you already paid.
If that particular app is really important to you right away, you could go through the download/possible charge and see if you end up getting charged for it. May just be a formality that doesn't result in a real charge to your credit card.
Similar Messages
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Why is the policy of Apple to prohibit customers from downloading FREE updates for previously paid for apps that address stability issues, bug fixes and other improvements that a customer is entitled to because the customer does not currently have a credit card on file that they can verify has an available balance??? I can understand it even for free apps or apps on sale or because most of those apps depend on in-app purchases but COME ON. Where is the ethics in that policy? Where is the consumer protection? Especially considering the ONLY marketplace to receive these third party products is through apple. INSANE.
Wasted another 3 or 4 hours today trying to find a solution. I am unable to provide alternative payment method and money is tight for next 2 weeks but this is temporary. It's not as if I will never be purchasing more apps and apple products in the future. I have been a loyal apple customer since the days when Power!ac 9500 retailed for $8,000.00. Another words for a very long time.
Anyone else find this to be a legitimate issue?I am all for any instance where I am asked to verify my account or Apple ID. The issue is that I am being denied delivery of a beneficial update of a premium, already paid for app... Because I am (at the moment) maxxed out with my credit card I have associated with my Apple ID.
There are four different (full version) paid for apps that just all released major updates. The third party developers offer the updates for free to customers who have purchased the full version of the app and the update includes stability improvements, iOS 7 comparability, bug fixes and expanded functionality.
These are not apps that, in total, cost over $100... And that I use every day.
Never had an issue with being required to verify my account or Apple ID. -
How do I repair an ibook app that stopped working, my bookcase is a white screen?
My ibook app was working fine and then the bookcase when to a white screen and stopped working how do I fix this problem?
Try quitting the app and then reset the iPad.
Double click the Home button to show the screen with running and recently used apps. Each app icon will have a sample page above it. Flick up on the page (not the app icon) and the page will fly away and the app icon will disappear. This quits that app. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem. -
TS1702 refund for app that dont work
how do i get a refund for a app i pay for but i didnt work on itunes
Refunds from the App Store or iTunes Store
Or you can try to download a version of the app that IS compatible:
App Store: Downloading Older Versions of Apps -
HT201363 how can i or can i get reimbursed for apps that wont work on my iphone5
cant get some apps to work please help
Hello hellonthehighway,
The article linkeed below details the steps for reporting such an issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen -
I have ipod gen 2 8gb. WHere do I find apps that will work?
Gen2 8gb ipod touch. Is there a way to search for apps that will work on that? I know it is older. Most of the apps I find will no longer work on under iOs 3.0. Looking specifically for apps for calorie counter & book on tape.
thxNo, all you can do is look a at an app that internest yuo and see if it is compatible with your iPod.
BTW, a 2G iPod can go to iOS 4.2.1
To update
Connect the iPod to your computer and update via iTunes
iTunes 10 for Windows: Update and restore software on iPod, iPhone, or iPad
A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later. With 1OSX 10.4.11 you can only go to iTunes 9.X which gets you as high as iOS 4.1
Identifying iPod models -
The round button that allows me to get out of an app or to move or delete an app has stopped working. Once I am in an app, the only way to get out of it is to power off my ipod completely. Help!
Try this previous discussion:
FIX for iPod Touch Home Button: Apple Support Communities -
HT204266 looking for the old Netflix app that will work on original Ipad with ios 5.1.1
looking for the old Netflix app that will work on original Ipad with ios 5.1.1
Netflix does in fact have the old version of their app available.
In iTunes on your computer, download the App you want a compatible version for using the same Apple Id that the iPad has for the App Store. For Paid Apps its best to consult with the App maker to make sure there is a compatible App. With the App Downloaded to iTunes on a computer you can go into The App Store App on your iPad, Tap on Purchased, and Look for the App there. Tap on it to begin the download. It will likely say its not compatible, but if there is a compatible version it will offer to download it. Install the latest compatible version of an app on an earlier version of iOS or OS X -
I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
iPod touch, iOS 4.2Sorry, there is no upgrade for your model based on what you've posted. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 7.0.x
iPhone 4S iOS 7.0.x
iPhone 5 iOS 7.0.x
iPhone 5c iOS 7.0.x
iPhone 5s iOS 7.0.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 7.0.x
iPad 1 iOS 5.1.1
iPad 2 iOS 7.0.x
iPad 3 iOS 7.0.x
iPad 4 iOS 7.0.x
iPad Mini iOS 7.0.x
iPad Air iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
Can we get reimbursed for apps that do not work
Can I get reimbursed for apps that do not work?
Hi...
You can contact iTunes support here and see if they will make an exception:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.
Hope this helps. -
Print driver host for 32 bit app has stopped working
Using Windows 7 64 bit. The printer is an HP Laser 1200. The 64 bit driver for the printer would not work, so I switched to the hp 2200 64 bit driver and the customer was able to print out of his CAD program and Excel.
However Adobe Reader is a different matter. He got the message "print driver for the 32 bit app has stopped working" and printed out 3 blank pages. Then he tried to print again, didn't get the message, and didn't get the blank paper. In fact, he didn't get anything.
Of course, there is no information on the HP website. Any ideas on what could be the problem?
ThanksWas there any resolution to this issue? We have a user with the same issue. The details of the error are:
Problem signature:
Problem Event Name: APPCRASH
Application Name: splwow64.exe
Application Version: 6.1.7601.17777
Application Timestamp: 4f35fbfe
Fault Module Name: mxdwdrv.dll
Fault Module Version: 0.3.7601.17514
Fault Module Timestamp: 4ce7c883
Exception Code: c0000005
Exception Offset: 000000000004e891
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Information 1: 0f86
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Having a Problem Backing Up Paid For Apps on iPhone to iTunes
Hi, I am having a problem finding out how to back up/sync the Apps I have purchased on my iPhone and have on my iPhone BUT did not purchase in iTunes nor do I have them in iTunes.
Basically, I did not purchase these apps on/in/through iTunes. I got them all while I was on my iPhone. Therefore they are not in iTunes or backed up anywhere else for that matter. And now I want to back them up somehow or "sync" them in iTunes if that is what your suppose to do.
BUT.......
Every time I try to "sync apps" or any other choice in iTunes while my iPhone is synced up it gives me the message that it will be deleting all the paid for apps on my iPhone and replacing them with the apps currently in iTunes (which is zero !) I am smart enough to know NOT to do that and learned my lesson several times with photos, and music how completely stupid and irrational the "syncing" process is with iTunes and the iPhone and how it makes no sense. (as in, why is it not just like a hard drive ? Drag and drop files to and fro your computer and iPhone that you want backed up or on or off your iPhone, etc..) ? What is with this LAME, stupid, completely convoluted "Sync" idea ? I know several people that constantly lose their contacts, photos, music, calendars, etc.. ALL because the iPhone and COmputer does not act like a normal Hard Drive.... I mean, what is Apple thinking ? Get rid of "Sync" man, its unneeded.
ANYWAY, enough of the rant - So I ask --- HOW do you back up your paid for apps if they are currently on your iPhone, but not in iTunes ? I have searched and searched and nothing is available to do so in iTunes.. what gives ? Surely there has to be a way, but of course is worded wrong with a horrible "action name" maybe ? Restore ? IDK, please help.
On a 16GB iPhone 4 (not the new ones), and running iOS 4.3.5. Latest version of iTunes.
Thanks in advance for all help !LOL, thanks so much roaminggnome ! The one place/thing I did not see/understand I guess.
Done deal ! It worked fine. I am now all 100% backed up.
Thanks again.
modular747, thanks for chiming in and helping. I will keep what you said in mind. Although, this particular time all I was trying to do was back up/sync/transfer the Apps I did purchase on my account. I was not intending on doing that for the Apps that came with the iPhone. I figure those will always be there after every update anyway right ? So no need to back them up.
Anyway, thanks again guys, you both were very helpful.. -
I have 2 Apple IDs. How can I move all my purchased (paid-for) apps under only 1 of my Apple IDs?
Long ago I bought several, relatively expensive, apps under a old Apple ID.
I then purchased many more paid-for apps under a new Apple ID.
I was unaware that the purchased apps are tied to the Apple ID which I happen to be logged in with, at the time of the purchase: I thought they'd be tied to my authorised PC(s).
Now I'm absolutely sick of having to constantly switch between IDs, even just to CHECK for updates.
What I want to do is move all the paid-for apps which I bought under the old Apple ID to the new Apple ID. Both ID demonstrably belong to me.
Having all my apps under 1 only Apple ID would allow me to update them easily, and no longer be FORCED to switch IDs all the time.
In short I want to use only 1 Apple ID for the future.
If the Apple Store locks the apps to the Apple ID (as it does) instead than to the authorised PC (as it should do), then it should also PREVENT a user from creating a second Apple ID (at least, from the same iTunes installation on the same PC!), or at the very least display a HUGE warning that any paid-for apps purchased under another, older Apple ID will be unavailable under the new Apple ID! The apple Store, and iTunes, do neither thing,
Then the Apple Store and iTunes should at the very least allow a user to put all apps under the same Apple ID!
After all, the Apple Store and iTunes on my PC and iTunes on my Iphone can all "see" that I own TWO legitimate Apple IDs (with purchases and updates): it must be possible to move these apps from one ID to the another ID, at least once! They're MY OWN purchases, paid: can I manage them a bit easier?
MarcoNo, it seems you don't (want to) understand. I see 2 things very wrong with your explanation.
1. The move would only need to happen between "accounts" demonstrably and legitimately belonging to the same user. In fact, I'm still using both the old one (for updates only, no new purchases) and the new one (updates and purchases -- actually no morep urchases until Apple solves this). And unless I'm mistaken, I can already have my apps on more than one iDevice at the time: eg. on 1 iPhone and1 iPad. I don't ask for apps to be moved between unrelated accounts: only between accounts belonging to the same "person". And I do not see how changing what is effectively just a "label" embedded in the binary files residing on my hard disk (or in the cloud), which can be verified as legitimately belonging to me thru two ID registered on the same authorised PC could possibly allow anyone to cheat the system. The apps' files have embedded an old label before, and a new label after the operation, both belonging to me, associated to my payment details. That's not rocket science.
In fact, both my Apple ID were at some point linked to the same credit card. And in fact, I only created a second one because at some point I managed to forget my Hotmail EMAIL password, not my Apple STORE password!
The two passwords needn't be the same, adding to the confusion. For months I used that account to buy apps, and never checked the email, since I was not interested in marketing from Apple, and I could see the payments from my credit card statements: that's how I forgot my Hotmail EMAIL password for that Hotmail email address.
Since Microsoft wouldn't allow me to access my Hotmail account anymore (and rightly so, becuase I managed to exhaust all possibilities, and even forgot the security question), and so I could not check my Apple Store emails, I then decided to create a new account, this time with a Live! email address, and this time I used the same password for both the Live! EMAIL and the Apple STORE authentication.
For more than TWO years I used the old Hotmail Apple ID to get updates, without during all that time being able to read the email or access that Hotmail account: this should tell you how stupid this system is! And for the same time, and until last month (I no longer buy anything), I used the new ID for both NEW purchases and their updates.
Now after getting both a new iPhone (only because the old one was unfortunately stolen on my holiday) and a new PC, i NO longer want to be forced to use both IDs, which forces me to constantly switch between them, and also carries the risk that I inadvertently purchase something with the old one, to which EMAIL address I no longer have access: so I can't even check invoices. But most of all, I don't want to be inconvenienced like this by Apple.
Since the Apple ID is such an important concept, forever ID tied to your purchases, it should NOT be an email address, which are disposable by their own nature. When creating it, one is naturally driven to think it'll only be needed to check Apple Store's emails and newsletters and the such. Why should people be forced to FOREVER use an email address, perhaps linked to a job or relationship they had years earlier, to update their purchases?
The thing is, Apple made the Apple IDs as email addresses simply to ensure that as many people as possible can at any time buy as many apps and songs as possible: just create a new Apple ID: after all, it is (seems) just an email address! and you're done. But they DON'T telly you they'll tie FOREVER your purchases to it. So you're reasonably entitled to think they'll tie them to your payments details, until you discover otherwise the hard way.
And since most Apple users feel humbled by Apple (the "genial" idea of calling "Genius" the support guys at the stores, wo usually don't have a clue on anyhting less than trivial, is part of this) and fear of feeling "stupid" for getting wrong soemthing with what are supposed to be the most user-friendly company and products, they will simply buy the apps again under the new ID, bringing more profits to Apple. This also can't be casual.
My apps are available, under both Apple IDs at the same time, to iTunes: be it on my PC on in the iCloud. The same mechanism that physically "embeds" that Apple ID in the app file when I first buy it, can surely be used to change it afterwards. It's just a matter of willing to do so. This content (apps, songs, etc) may be digital (that is, files) rather than traditional (eg. books), but I assure you that the disk blocks taken by the app or song files in the iTunes directory on my PC or in the iCloud are as physical as a book or a mp3 player: they CAN be changed in a perfectly safe and trackable way, without risk of cheating. Ever heard of MAC addresses? Or other unique info that can easily be gathered from the PC's operating system or BIOS? or credit card details, already available?
2. The policy of inconveniencing (punishing) the huge majority of users (citizens) to prevent a tiny minority from misbehaving can be good for sheep, but not for rational people. It's typical of unimaginative, monopolistic companies (oppressive governments), not of progressive, modern and innovative ones. The cost of protecting their proficts from those who would steal from them is theirs (the company's), not ours (the users'). They should be more creative and inventive, in finding solutions to stop 10 people who would misuse their system, rather than annoying the 10 million who won't. I would never do so (mostly because I thing it's morally wrong, but also because I can't be bothered), but I understand why people invent ways to circumvent this gratuituos, bullish constraints.
Also, CAN'T you REALLY see the difference between these TWO options:
- allowing a user to change an app's associated account ONCE IN A LIFETIME, even only ONCE per app
- FORCING a user to switch Apple IDs EVERY TIME (DAY, OR WEEK) FOREVER, to check and/or update
??? Am I talking to a person, or to a robot, or to a undercover Apple employee here?
Both things are possible. The second is more convenient financially for Apple, that's all.
But it's also so clearly unfair to their customers. No more, thanks.
To finish, many if not almost all of the issues in threads like https://discussions.apple.com/message/18954743#18954743 (like husband and wife sharing a PC with two iPhones, or kids' gifts, etc) really boil down to this issue, despite being often complicated by sloppy explanation (when they say "password" , do they mean the Apple ID's or the Email account's?, and so on) and unreasonable requests (like having the same app, only paid once, available under two IDs, even if on the same PC: this is not what I ask, and it's unreasonable) -- and could be solved by the concept of a "master" ID and "secondary" ID: if you read well, the real issue is almost always for everybody having to switch between "old" (or "wife's", "kids'") and new (or "husband's", "dad's") Apple IDs: and this must be done on BOTH the iTunes application on the PC or Mac, and on the devices themselves. -
Paid for apps lost after 2.0.2 update!
I updated to 2.0.2 last night and found that all my paid-for apps have now disappeared from my phone as well as from iTunes!
How can I get them back? I had at least 12-15 and don't want to pay for them twice!Here's the official how-to:
*How to redownload purchased applications from the App Store*
http://support.apple.com/kb/HT2519
Alternatively,
Call AppleCare iPhone...wait time can be 10-20 minutes so be sure you have time. Usually less than 10 minutes during the morning though.
Once you get to them, tell them the issue or ask directly for "iTunes Music Store Billing Support". If it shows up in your Purchase History (in iTunes click Store > View My Account then find the Purchase History button) they can set it up for re-downloading. From there, they'll direct you to click "Check for Purchases". They should instantly start downloading again, free of charge. Works for music and movies if you can prove you bought them.
Or visit www.apple.com/support/itunes/store/browser and type away. They email back in about 2 days.
Hope this helps someone. -
the app store on my brand new ipod touch offers me majority apps that cannot be used on my software. how do i find apps that will work with 6.1.5? this is frustrating, especially when purchased brand new for christmas.
See the following to purchase earlier, compatible version for iOS 6
App Store: Downloading Older Versions of Apps on iOS - Apple Club
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