Paid for apple store purchase, installed software, then was asked for license number ??

Hello,
on Nov. 23 I purchased from applestore Wondershare video converter ultimate for 35.99 euro.
software was installed on my iMac, but when I tried to  use it
I was asked for registration number or pay price again !
any ideas a to how to make initial purchase valid ?
thanks.
knderv

Hello,
on Nov. 23 I purchased from applestore Wondershare video converter ultimate for 35.99 euro.
software was installed on my iMac, but when I tried to  use it
I was asked for registration number or pay price again !
any ideas a to how to make initial purchase valid ?
thanks.
knderv

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