Paid for apps lost after 2.0.2 update!
I updated to 2.0.2 last night and found that all my paid-for apps have now disappeared from my phone as well as from iTunes!
How can I get them back? I had at least 12-15 and don't want to pay for them twice!
Here's the official how-to:
*How to redownload purchased applications from the App Store*
http://support.apple.com/kb/HT2519
Alternatively,
Call AppleCare iPhone...wait time can be 10-20 minutes so be sure you have time. Usually less than 10 minutes during the morning though.
Once you get to them, tell them the issue or ask directly for "iTunes Music Store Billing Support". If it shows up in your Purchase History (in iTunes click Store > View My Account then find the Purchase History button) they can set it up for re-downloading. From there, they'll direct you to click "Check for Purchases". They should instantly start downloading again, free of charge. Works for music and movies if you can prove you bought them.
Or visit www.apple.com/support/itunes/store/browser and type away. They email back in about 2 days.
Hope this helps someone.
Similar Messages
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Paid-for apps disappeared after iPhone update - please help!
Hi,
I have just updated and backed up my iPhone, and found that many of my paid-for apps disappeared (e.g. Guardian, Delicious Pro, etc).
I was thinking of sending a formal complaint and claim my money to Apple but thought I would give this Forum a try first.
Many thanks in advance,
TomasHi Ingo2711,
I tried your link but none of the options apply (e.g. my App Store doesn't show the 'Purchased' thing on my iphone4).
I know data and settings are part of the backup but, mate, these apps have not been backed up! Plus, my wife updated her phone last night and the same happened to her!!!!
So annoying.
Please help!!
Tomas -
Why is the policy of Apple to prohibit customers from downloading FREE updates for previously paid for apps that address stability issues, bug fixes and other improvements that a customer is entitled to because the customer does not currently have a credit card on file that they can verify has an available balance??? I can understand it even for free apps or apps on sale or because most of those apps depend on in-app purchases but COME ON. Where is the ethics in that policy? Where is the consumer protection? Especially considering the ONLY marketplace to receive these third party products is through apple. INSANE.
Wasted another 3 or 4 hours today trying to find a solution. I am unable to provide alternative payment method and money is tight for next 2 weeks but this is temporary. It's not as if I will never be purchasing more apps and apple products in the future. I have been a loyal apple customer since the days when Power!ac 9500 retailed for $8,000.00. Another words for a very long time.
Anyone else find this to be a legitimate issue?I am all for any instance where I am asked to verify my account or Apple ID. The issue is that I am being denied delivery of a beneficial update of a premium, already paid for app... Because I am (at the moment) maxxed out with my credit card I have associated with my Apple ID.
There are four different (full version) paid for apps that just all released major updates. The third party developers offer the updates for free to customers who have purchased the full version of the app and the update includes stability improvements, iOS 7 comparability, bug fixes and expanded functionality.
These are not apps that, in total, cost over $100... And that I use every day.
Never had an issue with being required to verify my account or Apple ID. -
I lost paid-for Apps after Migrating to Mac Pro
Hi
I was running my iPhone from an iMac and had a number of paid-for Apps from the Apple Store. I have today migrated to a Mac Pro and when I connected my iPhone to iTunes it synced, but when it had finished I found that I had lost all my paid-for Apps!
How do I recover the Apps that I used to have? Is there information I need to copy across from my old iMac to my new iTunes on the Mac Pro? And if so, how do I then get them back onto my iPhone.
Any help would be greatly appreciated!
ArtificeAre the apps still present in iTunes (the Applications section of the library)? Make sure iTunes menu > Preferences > General tab has the box to show Applications checked.
Did you Authorize your Mac Pro, and Sign In to your account (both in the iTunes > Store menu)?
If all else fails, you can redownload the apps for free:
http://support.apple.com/kb/HT2519 -
Downloaded OS 5.0 and lost my paid for apps. How do I recover my apps?
Downloaded OS 5. on I Pad 2 and lost my paid for apps. How do I recover my my apps?
If you have them on your computer then you can sync them via iTunes. If they are not on your computer (which is possibly why they weren't copied back after the update) then as long as they are still in the store and you use the same iTunes account as you originally used to purchase them then you should be able to re-download them for free : http://support.apple.com/kb/HT2519
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Having a Problem Backing Up Paid For Apps on iPhone to iTunes
Hi, I am having a problem finding out how to back up/sync the Apps I have purchased on my iPhone and have on my iPhone BUT did not purchase in iTunes nor do I have them in iTunes.
Basically, I did not purchase these apps on/in/through iTunes. I got them all while I was on my iPhone. Therefore they are not in iTunes or backed up anywhere else for that matter. And now I want to back them up somehow or "sync" them in iTunes if that is what your suppose to do.
BUT.......
Every time I try to "sync apps" or any other choice in iTunes while my iPhone is synced up it gives me the message that it will be deleting all the paid for apps on my iPhone and replacing them with the apps currently in iTunes (which is zero !) I am smart enough to know NOT to do that and learned my lesson several times with photos, and music how completely stupid and irrational the "syncing" process is with iTunes and the iPhone and how it makes no sense. (as in, why is it not just like a hard drive ? Drag and drop files to and fro your computer and iPhone that you want backed up or on or off your iPhone, etc..) ? What is with this LAME, stupid, completely convoluted "Sync" idea ? I know several people that constantly lose their contacts, photos, music, calendars, etc.. ALL because the iPhone and COmputer does not act like a normal Hard Drive.... I mean, what is Apple thinking ? Get rid of "Sync" man, its unneeded.
ANYWAY, enough of the rant - So I ask --- HOW do you back up your paid for apps if they are currently on your iPhone, but not in iTunes ? I have searched and searched and nothing is available to do so in iTunes.. what gives ? Surely there has to be a way, but of course is worded wrong with a horrible "action name" maybe ? Restore ? IDK, please help.
On a 16GB iPhone 4 (not the new ones), and running iOS 4.3.5. Latest version of iTunes.
Thanks in advance for all help !LOL, thanks so much roaminggnome ! The one place/thing I did not see/understand I guess.
Done deal ! It worked fine. I am now all 100% backed up.
Thanks again.
modular747, thanks for chiming in and helping. I will keep what you said in mind. Although, this particular time all I was trying to do was back up/sync/transfer the Apps I did purchase on my account. I was not intending on doing that for the Apps that came with the iPhone. I figure those will always be there after every update anyway right ? So no need to back them up.
Anyway, thanks again guys, you both were very helpful.. -
I have 2 Apple IDs. How can I move all my purchased (paid-for) apps under only 1 of my Apple IDs?
Long ago I bought several, relatively expensive, apps under a old Apple ID.
I then purchased many more paid-for apps under a new Apple ID.
I was unaware that the purchased apps are tied to the Apple ID which I happen to be logged in with, at the time of the purchase: I thought they'd be tied to my authorised PC(s).
Now I'm absolutely sick of having to constantly switch between IDs, even just to CHECK for updates.
What I want to do is move all the paid-for apps which I bought under the old Apple ID to the new Apple ID. Both ID demonstrably belong to me.
Having all my apps under 1 only Apple ID would allow me to update them easily, and no longer be FORCED to switch IDs all the time.
In short I want to use only 1 Apple ID for the future.
If the Apple Store locks the apps to the Apple ID (as it does) instead than to the authorised PC (as it should do), then it should also PREVENT a user from creating a second Apple ID (at least, from the same iTunes installation on the same PC!), or at the very least display a HUGE warning that any paid-for apps purchased under another, older Apple ID will be unavailable under the new Apple ID! The apple Store, and iTunes, do neither thing,
Then the Apple Store and iTunes should at the very least allow a user to put all apps under the same Apple ID!
After all, the Apple Store and iTunes on my PC and iTunes on my Iphone can all "see" that I own TWO legitimate Apple IDs (with purchases and updates): it must be possible to move these apps from one ID to the another ID, at least once! They're MY OWN purchases, paid: can I manage them a bit easier?
MarcoNo, it seems you don't (want to) understand. I see 2 things very wrong with your explanation.
1. The move would only need to happen between "accounts" demonstrably and legitimately belonging to the same user. In fact, I'm still using both the old one (for updates only, no new purchases) and the new one (updates and purchases -- actually no morep urchases until Apple solves this). And unless I'm mistaken, I can already have my apps on more than one iDevice at the time: eg. on 1 iPhone and1 iPad. I don't ask for apps to be moved between unrelated accounts: only between accounts belonging to the same "person". And I do not see how changing what is effectively just a "label" embedded in the binary files residing on my hard disk (or in the cloud), which can be verified as legitimately belonging to me thru two ID registered on the same authorised PC could possibly allow anyone to cheat the system. The apps' files have embedded an old label before, and a new label after the operation, both belonging to me, associated to my payment details. That's not rocket science.
In fact, both my Apple ID were at some point linked to the same credit card. And in fact, I only created a second one because at some point I managed to forget my Hotmail EMAIL password, not my Apple STORE password!
The two passwords needn't be the same, adding to the confusion. For months I used that account to buy apps, and never checked the email, since I was not interested in marketing from Apple, and I could see the payments from my credit card statements: that's how I forgot my Hotmail EMAIL password for that Hotmail email address.
Since Microsoft wouldn't allow me to access my Hotmail account anymore (and rightly so, becuase I managed to exhaust all possibilities, and even forgot the security question), and so I could not check my Apple Store emails, I then decided to create a new account, this time with a Live! email address, and this time I used the same password for both the Live! EMAIL and the Apple STORE authentication.
For more than TWO years I used the old Hotmail Apple ID to get updates, without during all that time being able to read the email or access that Hotmail account: this should tell you how stupid this system is! And for the same time, and until last month (I no longer buy anything), I used the new ID for both NEW purchases and their updates.
Now after getting both a new iPhone (only because the old one was unfortunately stolen on my holiday) and a new PC, i NO longer want to be forced to use both IDs, which forces me to constantly switch between them, and also carries the risk that I inadvertently purchase something with the old one, to which EMAIL address I no longer have access: so I can't even check invoices. But most of all, I don't want to be inconvenienced like this by Apple.
Since the Apple ID is such an important concept, forever ID tied to your purchases, it should NOT be an email address, which are disposable by their own nature. When creating it, one is naturally driven to think it'll only be needed to check Apple Store's emails and newsletters and the such. Why should people be forced to FOREVER use an email address, perhaps linked to a job or relationship they had years earlier, to update their purchases?
The thing is, Apple made the Apple IDs as email addresses simply to ensure that as many people as possible can at any time buy as many apps and songs as possible: just create a new Apple ID: after all, it is (seems) just an email address! and you're done. But they DON'T telly you they'll tie FOREVER your purchases to it. So you're reasonably entitled to think they'll tie them to your payments details, until you discover otherwise the hard way.
And since most Apple users feel humbled by Apple (the "genial" idea of calling "Genius" the support guys at the stores, wo usually don't have a clue on anyhting less than trivial, is part of this) and fear of feeling "stupid" for getting wrong soemthing with what are supposed to be the most user-friendly company and products, they will simply buy the apps again under the new ID, bringing more profits to Apple. This also can't be casual.
My apps are available, under both Apple IDs at the same time, to iTunes: be it on my PC on in the iCloud. The same mechanism that physically "embeds" that Apple ID in the app file when I first buy it, can surely be used to change it afterwards. It's just a matter of willing to do so. This content (apps, songs, etc) may be digital (that is, files) rather than traditional (eg. books), but I assure you that the disk blocks taken by the app or song files in the iTunes directory on my PC or in the iCloud are as physical as a book or a mp3 player: they CAN be changed in a perfectly safe and trackable way, without risk of cheating. Ever heard of MAC addresses? Or other unique info that can easily be gathered from the PC's operating system or BIOS? or credit card details, already available?
2. The policy of inconveniencing (punishing) the huge majority of users (citizens) to prevent a tiny minority from misbehaving can be good for sheep, but not for rational people. It's typical of unimaginative, monopolistic companies (oppressive governments), not of progressive, modern and innovative ones. The cost of protecting their proficts from those who would steal from them is theirs (the company's), not ours (the users'). They should be more creative and inventive, in finding solutions to stop 10 people who would misuse their system, rather than annoying the 10 million who won't. I would never do so (mostly because I thing it's morally wrong, but also because I can't be bothered), but I understand why people invent ways to circumvent this gratuituos, bullish constraints.
Also, CAN'T you REALLY see the difference between these TWO options:
- allowing a user to change an app's associated account ONCE IN A LIFETIME, even only ONCE per app
- FORCING a user to switch Apple IDs EVERY TIME (DAY, OR WEEK) FOREVER, to check and/or update
??? Am I talking to a person, or to a robot, or to a undercover Apple employee here?
Both things are possible. The second is more convenient financially for Apple, that's all.
But it's also so clearly unfair to their customers. No more, thanks.
To finish, many if not almost all of the issues in threads like https://discussions.apple.com/message/18954743#18954743 (like husband and wife sharing a PC with two iPhones, or kids' gifts, etc) really boil down to this issue, despite being often complicated by sloppy explanation (when they say "password" , do they mean the Apple ID's or the Email account's?, and so on) and unreasonable requests (like having the same app, only paid once, available under two IDs, even if on the same PC: this is not what I ask, and it's unreasonable) -- and could be solved by the concept of a "master" ID and "secondary" ID: if you read well, the real issue is almost always for everybody having to switch between "old" (or "wife's", "kids'") and new (or "husband's", "dad's") Apple IDs: and this must be done on BOTH the iTunes application on the PC or Mac, and on the devices themselves. -
Can you access paid for apps/movies from iTunes on another device if you have not synced? I purchased movies on my new iPad, but need to delete some off as have no space left. I have not synced the movies I have purchased on my iPad to any other devices as yet and want to know if I can retrieve the movies from iTunes later if I removed them now without syncing first? I do not want to forfeit my purchases.. Please help!
Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
Try deleting the problematic book (electing to remove original file if/when prompted) and then re-downloading the file from the iBook store.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iBook store (availability varies depending on location) using the purchased option at the bottom of the screen after you tap the store button in the top corner of the iBook app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
PAID FOR APP BUT UNABLE TO DOWNLOAD IT
Hey, i am hoping someone here can help me - i have used the "contact us" option with ovi store a few times and still had no response (despite receiving auto acknowledgements each time along with a customer care feedback survey)
I purchased an app on the ovi store, and have received my email receipt, but the download failed, the paid for app is not showing up in the 'my stuff' section for re-downloading, and it will not let me get it again without paying for it again
please help !!!Hi ,
I have this problem too.
Via Ovi Store on my e75 I bought a flashlight app.
Payment went by SMS.
After sending the automated sms's and receiving confirmation reports the app displayed a message about connection error (something) and nope nothing happens.
no downloadable app.
I checked billing online and the app was paid for.
After the first error message I tried again.
And because of that I paid even twice for the app.
Is there a way for refund?
After a while I received a confirmations by SMS with a transaction codes.
But I don't know what to do with it.
grtnx Kris -
When i reboot, a paid for app 'Find My Phone' reverts to the free version
This is driving me crazy...
i have bought 1 paid for app called Find My Phone.
Every time i restart the device, either because i have installed or new app or my phone freezes, the paid for version disappears and Find My Phone reverts to the free version.
I have been in contact with the developer, Genoa Networks, who told me to contact blackbury app world as its a device problem but i have no idea who to contact or how to contact them.
Can anyone help with this problem or point me in the right direction?
Thank youTry here. If you already have an account log in if not fill in the registration. Its all free
http://www.4shared.com/zip/FrjF3MYs/App_World_31242.htm
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN. -
I have always paid for apps with a credit card and now need to use an app store card but I can't get past the point where it keeps wanting my credit card updated. And can't used the app card number. Any advice???
I do NOT like using my credit card if I don't have to, and I went out of my way to go buy an Apple gift card, which I successfully redeemed into my Apple account. However, when I use the Apple "Cards" app, it will not let me use anything other than my credit card. I tried purchasing a card, hopefulling it would come out of my Apple store balance, but no such luck -- it came out of my credit card.
Apple is becoming more like Microsoft every day. -
I have OS version 4.2.1, but can't download paid-for apps because they require OS 4.3. Also, it said in iTunes that my device was already up to date... Am I going crazy, or is there going to be an update?
I don't know what generation of iPot touch I have. If I am unable to download my paid apps because my iPod is too old, I'm not going to be pleased.
iPod touch, iOS 4.2Sorry, there is no upgrade for your model based on what you've posted. See below:
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
Device iOS Verson
iPhone 1 iOS 3.1.3
iPhone 3G iOS 4.2.1
iPhone 3GS iOS 6.1.x
iPhone 4 iOS 7.0.x
iPhone 4S iOS 7.0.x
iPhone 5 iOS 7.0.x
iPhone 5c iOS 7.0.x
iPhone 5s iOS 7.0.x
iPod Touch 1 iOS 3.1.3
iPod Touch 2 iOS 4.2.1
iPod Touch 3 iOS 5.1.1
iPod Touch 4 iOS 6.1.x
iPod Touch 5 iOS 7.0.x
iPad 1 iOS 5.1.1
iPad 2 iOS 7.0.x
iPad 3 iOS 7.0.x
iPad 4 iOS 7.0.x
iPad Mini iOS 7.0.x
iPad Air iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
c. Resolving update problems
1. iOS - Unable to update or restore
2. iOS- Resolving update and restore alert messages -
Paid for App that stopped working
I am a Newbie and paid for a Weather app that just stopped opening and working. Can anyone help me with how to resolve that problem?
Hi Eric,
Haven't had that happen dealing with the app store, they have been good about reloading paid-for apps. I have had to learn to just trust them when downloading free apps when they ask for login and authorization to purchase, which actually does not result in a charge for free apps.
You could also file a user review note that the app stopped working and see if you get a response. When things like that happen, there are often updates to apps that are free downloads since you already paid.
If that particular app is really important to you right away, you could go through the download/possible charge and see if you end up getting charged for it. May just be a formality that doesn't result in a real charge to your credit card. -
Can't download paid apps from the app store. Can download free apps but not paid for apps. Anyone know what is wrong?
If you're using a first generation iPod touch, it is up to date. The higher iOS versions require a newer model.
(68010) -
I had a iphone and downloaded a (paid for) app and now looking for it to put on my ipod..cant find it now to replace the app it is showingit costs $14.99.
Usually if you press buy it then it will pop up a screen saying you have already purchased this item, would you like to download it again. You can also click on the purchased tab in the app store on your iPod provided you are using the same apple id that you use on your phone.
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