Paid for CC 2014 trial and premiere won't open but others will

Im not sure whats going on, but my other apps are working, I can start trials on the other apps but Premiere will not open and says I have to buy the trial. But my invoice for CC was for November 26th and is recurring. Im not sure what is going on

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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