Paid for Creative Cloud yet when go to download says download trial.  What am I doing wrong?

Would like a little help please?
Thanks!

Okay I got it settled.  Just working on the installion of the apps now.

Similar Messages

  • I HAVE PAID FOR CREATIVE CLOUD YET MY TRIAL HAS EXPIRED

    How the hell can I not use my creative cloud.
    I paid for a year membership and its saying that my trial has expired!
    WHAT TRIAL?

    I cannot tell you how to resolve this, but I can tell you what happened to me since I made the mistake of buying a year's membership.
    Like you, I noticed that despite paying the fee and it leaving my account, I still only had access to the trial versions of the apps. I read around and some people commented that it took some time for the billing team and other teams to co-ordinate information at busy times (though it seemed odd a company of Adobe's size would have this workflow) and as I could still make do with the trial apps, I waited.
    Eventually, with the trial days going down to the low digits, I contacted Adobe "customer support" to ask how I could rectify the problem. They cheerfully told me that I had not purchased a subscription from them, that I was not on their records and with this the implication that my expectation was foolish as I didn't own their product. I supplied some bank information to show I had paid and they had taken money, but I just got the same poorly worded response telling me records had been checked and there was no way I had been charged. The issue was closed and it was clear to me I could not change their mind despite having evidence that clearly indicated Adobe had charged me the exact payment for the service I was asking about.
    As some weeks had gone by I resolved to contact my bank, but the birth of my Daughter in late October meant I forgot to do so. My mistake, I know, but I think understandable. I noticed that in late November another charge was taken from my account (and I checked to see if I could access the apps but I was still being asked to provide a serial number I was never given (or needed if other people are correct on this). I contacted my Bank and asked them to prevent any more charges and also to begin the process of charging back the money for a service I never received. I sent them the correspondence I had with Adobe, in which they said I had never purchased the service, as well as copies of my account to go with the data they had access to. My money was refunded before Christmas, which I was very glad to see. I thought that it would be the end of it for a while and resolved to cancel. However under my account details it still shows I only have a free membership! I cannot cancel something I do not have!
    I have now received a letter from my bank indicating Adobe have contested my charge back, and they have supplied documents that show I have signed up for and paid for the year's service. There is no indication of them acknowledging that despite the fact I never denied signing up, they failed to provide the service I paid for! Just that they want the money back!
    So now I am in a situation where I cannot cancel and will continue to be charged for something that I still cannot access! I will continue to see if I can fight with the aid of my bank, but its a rather distressing that a company can  hold you over a barrel for something you never got, even by their own admission.
    I hope that you get a better resolution than I did.

  • I paid for creative cloud and now it wont download because my laptop is incompatible with the format can you give me a version that is compatible?

    I just paid for this and it wont download on my laptop because it is not compatible with the format can adobe give me a different version or not?

    And what exactly? you have not provided any system information or otehr useful technical details, so we can't know what is going on.
    Mylenium

  • I paid for creative cloude membership when will it be activated?

    I cannot download lightroom because i cannot find it in the cloud desktop app. How do i activate my subscription?

    Hi yumuk,
    Welcome to Adobe Forum,
    Do you have beta(trial version) installed for light room? If yes, then uninstall it completely by checking the preference boxes too.
    Now restart the computer & download & install from the CC desktop App. It should work.
    In case it does not work, contact Adobe support at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree

  • I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    Also,
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

    Try Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • How do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    how do i get photoshop? i have paid for creative cloud but dont get how to get photoshop all i want to do is edit photos

    Link for Download & Install & Setup & Activation problems may help
    -Online Chat http://www.adobe.com/support/download-install/supportinfo/

  • I have paid for creative cloud, photoshop works fine but it will not let me register lightroom

    I have paid for creative cloud, photoshop works fine but it will not let me register Lightroom

    Lightroom must be installed via the Creative Cloud Application.
    It sounds like you have installed a Perpetual Licensed Version or a Trial Version of Lightroom. Uninstall any versions you have installed of Version 5 and then reinstall via the Creative Cloud App.

  • I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

    Annoyed in what way are you unable to access CS4?  Do you need the installation files? Have you misplaced the serial number?  Do you receive an error message?  Also which operating system are you using?

  • HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    In the "Store" menu, click "Check for Available Downloads"

  • Hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??

    hi. just downloaded the primer app via creative cloud but when i click on it nothing opens/ what should i do??helppppp

    Do not post twice pleaseeeeeeeeeeee help so you do not confuse the people trying to help you
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    -Install, update or UNinstall, and launch after installing
    You should also provide more information when asking a question
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

  • I am so confused.  I just downloaded Itunes.  I set up an Apple ID with a password.  Now I want to purchase a song.  I can't do it.  I keep getting the message: This Apple ID has not yet been used with the Itunes Store.  What am I doing wrong?

    I am so confused.  I just downloaded Itunes.  I set up an Apple ID with a password.  Now I want to buy a song.  I can't do it.  I keep getting the message: "This Apple ID has not yet been used with the Itunes Store.  What am I doing wrong?

    You haven't opened an account with that Apple ID in iTunes. Open iTunes and log in. A dialog will appear in which you need to enter your Apple ID and/or password. Below it you should see a link for creating a new account. Click on that link to get started.

  • HELP paid for creative cloud and no apps will work

    I had the free trial of creative cloud and decided to buy the one year membership. It says that everything is up to date on the website, but when I try to open any of the apps, it says to renew my membership. What am I doing wrong?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have paid for Creative Cloud membership Photographers Plan but only 2gb storage is showing in my apps

    Why is only 2gb Storage showing for my Creative Cloud account when I have paid for the Photography plan and should be entitled to 20gb?

    The new Creative Cloud Photograph plan and Photoshop Photography Program are two different plans with different entitlements. The Photoshop Photography Program was a limited time offer and the Creative Cloud Photography plan is a permanent offering.
    Why are the offerings in Creative Cloud Photography plan different from the Photoshop Photography Program? For example, the new plan has 2 GB of storage when PPP offered 20 GB. Also, the original PPP offering provided users with a Behance pro membership, which CCP does not.
    Are you sure you do have the old program? Can you check on your order...

  • How many times do you have to pay for Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

    how many times do you have to pay for a Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

    Perhaps the unclear part here is that the Cloud is a subscription offering. You never pay for it outright and never actually own it.
    12 months pre-paid simply means paying the full 12 months subscription upfront. The following year, you do the same. And the same every year after that.
    Like any subscription, if you want to keep using the software, you keep paying the monthly (or annual) fee every month (or year), year in, year out.
    When you cancel your subscription, or it expires and you don't renew, then the software stops working.

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