Paid for Insurance; today Verizon says I did not buy insurance

Pretty Weird.
Went into a company owned store today and they tell me there is no insurance on the phone when I paid the insurance for the 2nd month yesterday.
What kind of Clip Joint is Verizon running?

<Post merged into After 10 years about done with Verizon Wireless.  Please see that discussion for any replies.>

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