Paid for membership to CC but unable to access software

I had to deactivate my CC membership because there was a problem changing my credit card details online. I was asked to resubscribe. I did. but now I cannot access my software and the online portal still reflects my CC membership as a free one despite having just paid for it. Please help.

Hi There,
Please follow the below mentioned steps.
1. Sign out and sign in again to creative cloud.
Sign out, Sign in | Creative Cloud Desktop app
2. Sign in, activation, or connection errors | CS5.5 and later.
Thanks,
Atul Saini

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I have just paid for membership but when I try to open InDesign it is asking for a license number

I have just paid for membership but when I try to open InDesign it is asking for a license number

What version of InDesign have you installed?

HT201318 i've paid for my icloud storage but now need a vat receipt, where can i get one?

i've paid for my icloud storage but now need a vat receipt, where can i get one?

Usually Apple sends an invoice to your mail 1-2 days after your purchase.
You may even search the invoice yourself, but I'm not sure if you will find it before 1-2 days.
More info here https://discussions.apple.com/message/12360444#12360444

TS3297 I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection

I have paid for a rental movie but cannot download it. It keeps saying there is a download error retry and I have been for an hour. There is nothing wrong with my internet connection.How do I get it?

There is nothing wrong with my internet connection.
Is that a -50 error message, jolyn?
If so, perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

I have paid for additional iCloud storage but its not updated on my devices

I have paid for additional iCloud storage but its not updated on my devices
How Long does it take, its been 24 hrs already

The iCloud storage is for your backup, it will not make your device capacity larger.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

I have paid for a year subscription, but all the PDF's I attempt to export to Word give me a "Conversion Error" message, citing that the "file's security settings do not allow export." I want a refund. Adobe, please advise. Thank you.

Hi la recruiter,
There are a few types of files that Acrobat can't convert--and PDF files with security applied is one on them. I'm happy to cancel your subscription, if you decide that it's not going to work out for you. Please confirm that you'd like me to proceed with the cancelation, and I'll take care of it right away.
Best,
Sara

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

HT3951 I downloaded the album..gap greatest hits,,but when i played the download.the song party train palyed about a minute and then it went blank.i paid for the whole album,but i didnt get all the songs..how can i resolve this problem.thank you.

I downloaded the album the gap band greatest hits,but one song didnt play all the way through.the song was party train..i paid for the whole album,but didnt get what i paid for..how can i resolve this problem??

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great

Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great, originally I manage to download to episodes but haven't been able to with the remaining

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

For some reason I am unable to access my purchased itunes music from my icloud or from my computer. I suddenly get this message: say that I the original location for the song cannot be found.

For some reason I am unable to access my purchased itunes music from the purchased folder in the itunes store or in my icloud. The descriptions of the songs I purchased are there, but when I attempt to play them it says that the original location of the song cannot be located. This is so frustranting. How do I get my songs back??

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

TS1398 When my iphone connects to wifi, everything else in my house will not connect to the internet. They all show 3 to 4 bars on connection strength, but unable to access the internet. The second I turn off the wifi on my iphone, everything runs perfec

When my iphone connects to wifi, everything else in my house will not connect to the internet. They all show 3 to 4 bars on connection strength, but unable to access the internet. The second I turn off the wifi on my iphone, everything in my house runs fine. What is going on?

Had a similar problem a number of years ago with a laptop my daughter had. The probelm turned out to be the router. What kind of router do you have? Have you checked for firmware updates, or at least tried re-booting it?

I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

I HAVE CS4 AND I PAID FOR CREATIVE CLOUD AND NOW I CANT ACCESS THIS WHY?

Annoyed in what way are you unable to access CS4? Do you need the installation files? Have you misplaced the serial number? Do you receive an error message? Also which operating system are you using?

VPN connects but unable to access resources on remote network

HI,
I'm able to ping the ASA interface once the VPN is connected but unable to access any of the resources located on the remote network such as shares and computers. The cisco vpn client shows data being sent and recieved when I ping the interface on the ASA but it doesn't recieve any data when I attempt to ping or access other resources on the network.
ASA Version 8.2(5)
hostname HOST_NAME
domain-name default.domain.invalid
names
interface Ethernet0/0
switchport access vlan 2
interface Ethernet0/1
interface Ethernet0/2
interface Ethernet0/3
speed 10
duplex half
interface Ethernet0/4
speed 100
duplex full
interface Ethernet0/5
interface Ethernet0/6
interface Ethernet0/7
interface Vlan1
nameif inside
security-level 100
ip address 10.10.8.1 255.255.255.0
interface Vlan2
nameif outside
security-level 0
ip address 12.x.x.x x.x.x.x
boot system disk0:/asa825-k8.bin
ftp mode passive
dns domain-lookup inside
dns domain-lookup outside
dns server-group DefaultDNS
name-server 10.10.8.2
domain-name default.domain.invalid
same-security-traffic permit intra-interface
object-group service Vipre tcp
port-object range 18082 18082
port-object range 18086 18086
object-group network town
network-object 192.168.0.0 255.255.0.0
access-list outside_20_cryptomap extended permit ip 10.10.8.0 255.255.255.0 192.168.0.0 255.255.252.0
access-list new extended permit ip host 192.168.0.1 any
access-list new extended permit ip any host 192.168.0.1
access-list outside_20_cryptomap_1 extended permit ip 10.10.8.0 255.255.255.0 192.168.0.0 255.255.252.0
access-list townoffice_splitTunnelAcl standard permit 10.10.8.0 255.255.255.0
access-list townremote_splitTunnelAcl standard permit 10.10.8.0 255.255.255.0
access-list outside_access_in extended permit tcp any interface outside object-group Vipre
access-list outside_access_in extended permit tcp any object-group Vipre interface inside object-group Vipre
access-list outside_access_in extended permit tcp any eq 3389 10.10.8.0 255.255.255.0 eq 3389
access-list test extended permit ip host 192.168.0.6 host 10.10.8.155
access-list test extended permit ip host 10.10.8.155 host 192.168.0.6
access-list test extended permit ip host 10.10.8.2 host 192.168.3.116
access-list test extended permit ip host 192.168.3.116 host 10.10.8.2
access-list test extended permit ip host 10.10.8.155 host 192.168.3.116
access-list bypass extended permit ip host 10.10.8.155 host 192.168.3.116
access-list bypass extended permit tcp 192.168.0.0 255.255.0.0 10.10.8.0 255.255.255.0
access-list bypass extended permit tcp 10.10.8.0 255.255.255.0 192.168.0.0 255.255.0.0
pager lines 24
logging enable
logging buffered debugging
logging asdm informational
mtu inside 1500
mtu outside 1500
ip local pool vpn 10.10.8.125-10.10.8.149 mask 255.255.255.0
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-522.bin
no asdm history enable
arp timeout 14400
global (inside) 1 interface
global (outside) 1 interface
nat (inside) 1 192.168.0.0 255.255.0.0
nat (inside) 1 0.0.0.0 0.0.0.0
static (inside,outside) tcp interface 18082 10.10.8.2 18082 netmask 255.255.255.255
static (inside,outside) tcp interface 18086 10.10.8.2 18086 netmask 255.255.255.255
static (inside,outside) tcp interface 3389 10.10.8.2 3389 netmask 255.255.255.255
static (inside,inside) 192.168.0.0 192.168.0.0 netmask 255.255.0.0
static (inside,inside) 10.10.8.0 10.10.8.0 netmask 255.255.255.0
access-group outside_access_in in interface outside
route outside 0.0.0.0 0.0.0.0 12.70.119.65 1
route inside 192.168.0.0 255.255.0.0 10.10.8.250 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa authentication ssh console LOCAL
aaa authentication telnet console LOCAL
http server enable
http outside
http outside
http inside
http outside
http inside
http outside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
sysopt noproxyarp inside
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map outside_dyn_map 20 set pfs
crypto dynamic-map outside_dyn_map 20 set transform-set ESP-3DES-SHA
crypto dynamic-map outside_dyn_map 40 set pfs
crypto dynamic-map outside_dyn_map 40 set transform-set ESP-3DES-SHA
crypto dynamic-map outside_dyn_map 60 set pfs
crypto dynamic-map outside_dyn_map 60 set transform-set ESP-3DES-SHA
crypto dynamic-map outside_dyn_map 80 set pfs
crypto dynamic-map outside_dyn_map 80 set transform-set ESP-3DES-SHA
crypto dynamic-map outside_dyn_map 100 set pfs
crypto dynamic-map outside_dyn_map 100 set transform-set ESP-3DES-SHA
crypto map outside_map 20 match address outside_20_cryptomap_1
crypto map outside_map 20 set pfs
crypto map outside_map 20 set peer 69.87.150.118
crypto map outside_map 20 set transform-set ESP-3DES-SHA ESP-3DES-MD5
crypto map outside_map 65535 ipsec-isakmp dynamic outside_dyn_map
crypto map outside_map interface outside
crypto isakmp enable outside
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash md5
group 2
lifetime 86400
crypto isakmp policy 30
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
crypto isakmp nat-traversal 30
telnet 10.10.8.0 255.255.255.0 inside
telnet timeout 5
ssh 63.161.207.0 255.255.255.0 outside
ssh timeout 5
console timeout 0
dhcpd dns 10.8.8.2
dhcpd address 10.10.8.150-10.10.8.200 inside
dhcpd dns 10.10.8.2 interface inside
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
group-policy aaa internal
group-policy aaa attributes
dns-server value 10.10.8.2 4.2.2.2
vpn-tunnel-protocol IPSec
default-domain value domainname
group-policy bbb internal
group-policy bbb attributes
wins-server value 10.10.8.2
dns-server value 10.10.8.2
vpn-tunnel-protocol IPSec l2tp-ipsec
split-tunnel-policy tunnelall
split-tunnel-network-list value townoffice_splitTunnelAcl
default-domain value domainname.local
group-policy townremote internal
group-policy townremote attributes
wins-server value 10.10.8.2
dns-server value 10.10.8.2 4.2.2.2
vpn-tunnel-protocol IPSec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value townremote_splitTunnelAcl
default-domain value domainanme
group-policy remote internal
group-policy remote attributes
wins-server value 10.10.8.2
dns-server value 10.10.8.2
vpn-tunnel-protocol IPSec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value townremote_splitTunnelAcl
default-domain value dksecurity.local
address-pools value vpn
username xxxx password . encrypted privilege 15
username xxxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxxx password . encrypted privilege 15
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy dksecurityremote
username xxx password encrypted privilege 15
username xxx password encrypted privilege 15
username xxxx attributes
vpn-group-policy remote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
username xxxx password encrypted privilege 15
username xxx password encrypted privilege 15
username xxx attributes
vpn-group-policy remote
tunnel-group 69.87.150.118 type ipsec-l2l
tunnel-group 69.87.150.118 ipsec-attributes
pre-shared-key *****
tunnel-group remote type remote-access
tunnel-group remote general-attributes
address-pool vpn
default-group-policy townremote
tunnel-group townremote ipsec-attributes
pre-shared-key *****
isakmp keepalive disable
tunnel-group townremote type remote-access
tunnel-group townremote general-attributes
address-pool vpn
default-group-policy townremote
tunnel-group lansingremote ipsec-attributes
pre-shared-key *****
class-map tcp-bypass
match access-list bypass
class-map test
match access-list new
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
no dns-guard
no protocol-enforcement
no nat-rewrite
policy-map global_policy
class test
class inspection_default
policy-map tcp
class tcp-bypass
set connection random-sequence-number disable
set connection advanced-options tcp-state-bypass
service-policy global_policy global
service-policy tcp interface inside
prompt hostname context
call-home reporting anonymous prompt 2
call-home
profile CiscoTAC-1
no active
destination address http https://tools.cisco.com/its/service/oddce/services/DDCEService
destination address email [email protected]
destination transport-method http
subscribe-to-alert-group diagnostic
subscribe-to-alert-group environment
subscribe-to-alert-group inventory periodic monthly
subscribe-to-alert-group configuration periodic monthly
subscribe-to-alert-group telemetry periodic daily
Cryptochecksum:c724d6744097760d94a7dcc79c39568a
: end

You need to change the VPN pool ip subnet to something other than the same ip range used on the inside interface.
Sent from Cisco Technical Support iPad App

My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?

My iphone 5 is in disabled status but when going through the recovery process it asks for the SIM pin but I cannot access the screen as the phone wont connect to the activation server not the screen to unlock the SIM. What do I do?

That's usually a symptom of a phone that was hacked or jailbroken to unlock it.

Paid for $9.99 plan, but my account says I have a free membership

Even though, I just paid for the $9.99 plan for Creative Cloud, my account says I have a free membership. The payment went through.
I'm still on hold for a chat. Any assistance with this is appreciated. Thanks.

you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

Paid for membership to CC but unable to access software

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