Paid for monthly credit, did not receive it

I have a monthly calling plan to the Philippines. It starts on the 20th of every month. I got an email that they took payment. But for some reason this month I never got the 400 minutes that I paid for. I have no idea what to do other than dispute the charges with my credit card Company – BECAUSE I CANNOT CONTACT ANYONE AT SKYPE BECAUSE IVE SURFED AROUND FOREVER AND HAVE NO IDEA HOW TO CONTACT ANYONE TO TELL THEM.

I also have a subscription to the philippines, I have a confirmation of the payment/order number, but I cannot see any credit, nor can I make calls to Philippines. Where is my credit?

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