Paid for music album but not able to dowload it

Question

Hi
I recently tried to purchase an album from the music store - I was charged for it but then I couldn't download it. At the time there was a problem with the website and I think what happened is that it wasn't acknowledging that I had actually downloaded it successfully and so I kept clicking confirm.
I have tried many times to contact someone but keep receiving the same automated email .....VERY annoying 
Can anyone help?

Answer 1

Hi,
I apologize for the trouble you are having.
Please try below and let me know if you still have the same issue:
Using Web UI:
Log into https://exportpdf.acrobat.com/signin.html with your Adobe ID and password
Select “Export from PDF”
Click “Select Files” button then choose your PDF file
Select the format from the list below
Check ON “Recognized text in” if your PDF file is scanned images to recognize the image to text
Click “Export” button
Click “Download” button in the progress bar after completion of exporting to download the file to your computer.
Using Adobe Reader:
Launch Adobe Reader X or Reader XI
Select “Tools” and click “Sign In” link to sign in with your Adobe ID and password
Select “Export PDF” then click “Select PDF file” link to choose your PDF file
Select format from “Convert To” pull down menu(docx, doc,rtf,xlsx)
Click “Convert”
Click “Download Converted File” link to download the file to your computer after the process is completed.
Note: All exported files are stored at Acrobat.com (https://files.acrobat.com) and your can access with your Adobe ID and password.
If you tried web UI above and you still have the same issue, please use other browsers.
Thank you.
Hisami