Paid for Premium but only have access to Free

On 4/29/15, my account was charged $10.59 for what I understood to be one month free of premium service. Yesterday, I noticed that Spotify indicated that my premium subscription expired. Now, I am only able to shuffle play and have no offline access, despite having paid for this service. Can someone from Spotify help? I do find it a tad annoying that I have to post an entry on the community board instead of being able to directly connect with customer support. Thnx.

I suggest you contact support so they can help you
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
If you still have not gotten a reply:
Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

Similar Messages

I paid for premium,but still have not gotten it

I have already paid for premium,but still haven't recieved it

Hey welcome to the Spotify Community.
Based on your post it sounds like you might have two different accounts with us. Please answer the questions on this site to determine the best way to fix this quickly for your account--thanks!
https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

Paid for premium but haven't got it

I have just updated from free to premium, I have paid but it hasn't updated?!!Please help!

I just paid for premium, but libspotify-using applications don't work.Also, when I want to request a spotify application key, I get the error message "Sorry, you need Spotify premium to apply for an application key."However, on https://www.spotify.com/fr/account/overview/ I can read "You have an active Spotify Premium" subscription." (loosely translated from French).

I've upgraded my app via iPhone and already paid for it but noting have changed. Who am I suppose to contact with. and how

I've upgraded my app via iPhone and already paid for it but noting have changed. Who am I suppose to contact with and how?

Contact the developer of the App.
Just because an app is updated does not mean it should visually change, the update could simply be bug fixes.

BTSport, paid for HD but only SD working

Hi,
Can anyone throw any light on this please. As I say, I have recently, 10 days ago subscribed to BT infinity and have BT on my Sky Box. I paid extra for HD but only the SD channels are working. can anyone help please?

Hi Gilbandy,
Welcome to the forum and thanks for your post.
I will certainly take a look into this for you.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Paid for Premium - but still on free mode

I paid for premium for last 6 months - I even checked account for receipt. its there.none of my devices or computers will work premium 0 still on free mode.Help me please.

My trial of a $1 for 3 months is done yall took 9.99 for the new monthly payment but I wanna cancel why does it say it's free? I wanna cancel now!!!

I thought I paid for premium but loI paid for premium but can't play of line frustrating. Help

Hi I thought I paid for premium 9.99 but cant listen to my music of line. Please could someone help. Tracey

Read this post for troubleshooting steps and how to contact support if the steps don't work
https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium/td-p/234720

Paid for premium but not getting it

I upgraded to premium via my I pad but am only getting free services. I have tried logging out and in again but it's still not working. I can't find any contact details for spotify

hi there, I have paid GBP 105.43 for 12 months services but why it still reduce my credit after i paid this service? I would like to use unlimited world immediately after i paid rather than my pay as you go.
could you please advise me as soon as possible?
thank you

I recently purchased a subscription to Creative Cloud but only have access to trial versions of the apps. What should I do?

Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Where is my Firefox Tshirt.I ordered it and paid for it but it has not arrived

I ordered a Firefox Tshirt and paid for it but I have still not received it

Try to ask in the Contributors forum.
*https://support.mozilla.com/forums/contributors

HT1373 I have lost my harddrive which contains a vast amount of music I've been collecting for many years. I just purchased a new Mac, but I've reached my activation limit. And I only have access to 2 of the 5 activated computers. What will happen to my m

I have lost my harddrive which contains a vast amount of music I've been collecting for many years. I just purchased a new Mac, but I've reached my activation limit. And I only have access to 2 of the 5 activated computers. My old music can still be played on my iPod, but I need to set up another account on my new Mac. What will happen to my music if I were to deactivate all of activated computers?

Authorization determines to which computers material requiring authorization can be transferrred using the itunes interface. If you want to re-download past purchases then a computer need to be authorized.
As for transferring music from the iPod, your i-device was not designed for unique storage of your media. It is not a backup device and media transfer is designed with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

HT201272 Help. I downloaded an episode of a TV Show, but only 30 seconds of it downloaded, and now it won't let me download it. It thinks I've already downloaded the whole show. I paid for it, but I can't view it. It doesn't offer option to redownload

I downloaded an episode of a TV show (and paid for it), but the download froze and only 30 seconds of it downloaded. I can't figure out how to download the rest of it. itunes shows it as already downloaded, and doesn't give an option for re-downloading it. I have gone to the page where you finish any incomplete downloads, and this one did not show up on it. I tried deleting the episode (or 30 seconds of the episode from my computer), hoping that I could redownload it, but it still shows up as downloaded & doesn't give me an option to download it. I paid for it, but I can't watch it. How do I contact a real person or do a live chat or something so I can get this fixed?
(I'm on an iMac)

Having the same issue, can someone please enlighten us?

I have paid for adobe but everytime i try to upload a pdf to adobe and convert it to word it fails !!! i have been trying for days now

I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting

Hi Scott,
I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
Let's start with some basic troubleshooting:
Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
Best,
Sara

HT1096 I have a analog to DV converter that I have had for years, but I have not used it for awhile am using a newer MAC. How do I get it to import from my converter. It is only showing the built in camera.

I have a analog to DV converter that I have had for years, but I have not used it for awhile, and I am using a newer MAC. How do I get it to import from my converter. When I go to import in iMovie it is only showing the built in camera. Help...

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I need to use up all my credits in ITunes but only have $.25. How do I do this as nothing is worth $.25? The reason I need to do this is to change my country for purchases on my Credit Card that is not a US credit card

I need to use up all my credits in ITunes but only have $.25. How do I do this as nothing is worth $.25? The reason I need to do this is to change my country for purchases on my Credit Card that is not a US credit card

Click here and ask the iTunes Store staff to zero your account balance.
(114902)

Paid for Premium but only have access to Free

Similar Messages

Maybe you are looking for