Paid for Premium on 11/28/2012, still seeing ads.

Hi.  A big reason I went with a Premium subscription was to eliminate the ads.  It's now two weeks later and they are still just as visible.  I have rebooted, reinstalled, restarted and resisted the urge to complain.  But, enough is enough. 
I see there are other threads to this effect, what's it going to take to get this resolved?

A day later, no reply.  I did the live chat thing two days ago, no follow up from that either.

Similar Messages

  • Paid for Premium - but still on free mode

    I paid for premium for last 6 months - I even checked account for receipt. its there.none of my devices or computers will work premium 0 still on free mode.Help me please.

    My trial of a $1 for 3 months is done yall took 9.99 for the new monthly payment but I wanna cancel why does it say it's free? I wanna cancel now!!!

  • I paid for premium,but still have not gotten it

    I have already paid for premium,but still haven't recieved it

    Hey  welcome to the Spotify Community. 
    Based on your post it sounds like you might have two different accounts with us. Please answer the questions on this site to determine the best way to fix this quickly for your account--thanks!
    https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

  • Paid for premium but haven't got it

    I have just updated from free to premium, I have paid but it hasn't updated?!!Please help!

    I just paid for premium, but libspotify-using applications don't work.Also, when I want to request a spotify application key, I get the error message "Sorry, you need Spotify premium to apply for an application key."However, on https://www.spotify.com/fr/account/overview/ I can read "You have an active Spotify Premium" subscription." (loosely translated from French).

  • TS1702 Does anyone know about removing ads from game apps for $2.99?  I paid, but am still seeing ads and it says I haven't downloaded it yet.  What does this mean and where do I download what I need to?

    I paid the 2.99, but am still seeing ads.  I click on the remove ads link again and it says I paid, but haven't downloaded  it yet.  Where do I go to download this?  Also, is this 2.99 a one time only thing or do I have to pay it every time I play?

    Depends on how the app is written but I would personally hope it's a one time only thing. I'd look on the app's support page for how to download it. It's probably the equivalent of an inapp purchase that needs to be downloaded. The app developer should have instructions on how to do that or an interface within the app to download it.

  • I thought I paid for premium but loI paid for premium but can't play of line frustrating. Help

    Hi I thought I paid for premium 9.99 but cant listen to my music of line. Please could someone help. Tracey

    Read this post for troubleshooting steps and how to contact support if the steps don't work
    https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium/td-p/234720

  • Paid for Premium but only have access to Free

    On 4/29/15, my account was charged $10.59 for what I understood to be one month free of premium service.  Yesterday, I noticed that Spotify indicated that my premium subscription expired.  Now, I am only able to shuffle play and have no offline access, despite having paid for this service. Can someone from Spotify help?  I do find it a tad annoying that I have to post an entry on the community board instead of being able to directly connect with customer support. Thnx.

       
    I suggest you contact support so they can help you
    https://www.spotify.com/about-us/contact/contact-spotify-support/
    If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
    Support usually replies within 24-48 hours.
    If you still have not gotten a reply:
    Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
    If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
    If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

  • Paid for Premium account through PayPal,.but didn't upgrade my account, what??

    Hi,I've just tried to upgrade my Spotify account to Premium through PayPal, it has worked flawlessly before. But today it didn't, my creditcard were charged by Spotify through PayPal and corresponding amount were reserved on my MasterCard Debit. Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possible. RegardsRasmus Johan Vestergaard  

    Hey Rasmus,
    I have refunded that Paypal payment - it looks like it did not properly complete.  Could you please try to restart the subscription?  Also, could you please edit your post so that your Paypal details are not shown?
     

  • Somehow ended up with 2 accounts- paid for premium...

    I am new to Skype. I had an account and paid for the premium so I could video skype with my mom and sister. Since I paid for it I have not been able to access it. Somehow another account was set up using the same e-mail address but no premium access. I know there are 2 accts because my mom and sister both show me twice-one with a picture, one without. Please help so I can use what I paid for and skype with my family. Thank you
    For your safety and protection, please never, ever include any personally identifiable information such as your real name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

    It's not currently possible to merge accounts nor to transfer content from one account to another account. You should be able to have accounts authorised on your computer's iTunes via the Store > Authorise This Computer menu option (if you have iTunes 11 on a PC then Alt-S should get the Store menu to appear at the top of iTunes)

  • I paid for a student plan but it still doesn't let me download the programs!! (Ps&Lr) HELP!

    I can't seem to be able to download the two programs included in the photography student plan for some reason, even though I've already paid for it and the payment has already being processed... Help please!

    Hi Paloma,
    Just searched your account in our database and wasn't able to find any active membership under the email address that you have used to setup your account on Forums. If you have used a different email address, can you please private message me so that i can check the account details?
    Cheers,
    Kartikay Sharma

  • Skype Subscription, still see ads.

    Hello. I've had a skype subscription for years now. In the far past I did not see any ads, however a little over a year ago I started seeing advertisements. I've been in contact with Skype support multiple times and I have always been told that this is a bug and it will be fixed next patch. I've updated multiple times and even got the new update with the new design. I still see advertisements.
    From what I know this shouldn't be happening if I have a subscription. Can you please offer some solution for this problem? I see advertisements on the home screen and on top of my chat windows.

    Are you using the same account you used to sign in here on the Skype Community to sign in to your Skype account? You can verify that by using the "Sign out" link from the menu "Skype" in Skype for Windows desktop. This will take you back to the sign in page and you can ensure there that you are signin in with the correct account that has the subscription active.
    If you still see advertisements as a next steps we would need Skype logs from your instance so our engineers can have a look what's going wrong in your case.
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Paid for premium but not getting it

    I upgraded to premium via my I pad but am only getting free services. I have tried logging out and in again but it's still not working. I can't find any contact details for spotify

    hi there, I have paid GBP 105.43 for 12 months services but why it still reduce my credit after i paid this service? I would like to use unlimited world immediately after i paid rather than my pay as you go.
    could you please advise me as soon as possible?
    thank you

  • Will I get my money back if I end my subscription? I paid for a year and there's still 6 months left.

    If yes, how?

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Paid for premium

     package 6 days ago and still will not let my calls go through 

    Hi there and welcome to the community,
    Could you try doing a full reinstallation of the app, including removing your local cache/data files.

  • I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2

    Hi  I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2)  I paid over a grand for my Walkman, and want to use spotify to play music wirelessly via bluetooth, which does work but on with the free shuffle play function. I have made a new account, logged in and out everywhere, installed via the google play on the walkman, I really think they spotify should scrap the shuffle only for mobiles etc. I dont know what is wrong with spotify but its starting to annoy me. regards Laurie 

    I have the same problem.  I purchased premium with the first three months at .99 cents and my account says im still using the free version.  Ive contacted tech support and awaiting info. Ive tried signing in and signing out. Ive also tried deleting my spotify app and reinstalling it.  Natta.... anyone with ideas??? Love to hear from you.

Maybe you are looking for

  • NTFS format partition problem - install Windows 8.1

    I cannot install Windows 8.1 from USB via bootcamp, on Mavericks late 2013 rMPB 15" When I get towards the end of the Windows Setup screen the Bootcamp partition is showing as not NTFS format There is no 'advanced options' to click, under the 4 parti

  • Can't download thinkvantage toolbox for win 7 (32-bit) from the site.

    hi, i try to download thinkvantage toolbox for windows 7 (32-bit), however everytime i try to download, it stay at 119kb from the total 53,6 mb. i already check in your site help page about the best time for download it. i did try to download it in m

  • How can I copy and paste a pdf file from my picture file and paste onto a document?

    How can i copy and paste a pdf file onto a document.  I am trying to place and article onto my Reverbnation Press page.  They only give you the option to either place a url link or paste a document.  There is no uploading for the Press page.  thanks,

  • How long of a movie can i make using imovie?

    I am planning on making an hour, hour and a half movie next year for a film competition. Can i do that using a macbook and imovie? would i need to get an external harddrive or new software? any help will be appriciated

  • Changing Time Zone programmatically

    Hi I have a website using applets, i have the websphere in USA, and some clients are in Europe, I have some issues with date, I want to change the time zone in applet, to make it run under America/New_York timezone, so in init section of applet, i ad