Paid for roaming packages unable to call in mexixo

Myself and my husband have paid for call packages and text packages. Got here my texts work. Calls don't. Neither of my husbands work, no phone signal let alone calls and texts. Can't call 150. Less than happy how do I make this work?!

Hi there,
I'm really sorry to hear about this - let me see if I can help, or at least point you in the right direction. When did you purchase the package, and what package specifically did you buy? I take it you've got your mobile network on and everything is set as normal? Also, how long have you been in Mexico for? Were you able to send text messages straight away? Cheers,
Titanium
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Paid for roaming packages unable to call in mexixo

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