Paid for song on ITunes but it did not download
I have been charged for a song but ut did not download. I look in my "Purchased" and it is not there to try and download again. When I go into the store and try to download it again it says that I have already bought the song and do I really want to buy it again.
How do I get a credit or be able to actually download the song?
http://www.apple.com/support/itunes/store/lostmusic/
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I just paid for Photoshop via renting but it did not download?
I purchased a monthly photoshop of $9.99 with my credit card and it said it took it but I cannot see where photoshop downloaded onto my computer. Trying to get active help has failed. Can any one help me?
MichelleYOu need to download the Creative CloudApp from your account and install it. Just processing the payment has nothing to do with the actual install. If you have specific issues, you need to explain better and provide system info etc.
Mylenium -
I paid for the monthly plan but I did not receive the serial number to register the software.
I paid for the monthly plan but I did not receive the serial number to register the software.
there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps, -
I bought an audiobook from iTunes but it did not download properly how can I re-download it?
I bought an audiobook from iTunes but it did not download properly how can I re-download it on my computer? I have tried to get it to download to ipad but it won't do it. Please help?
Try:
If you rented it directly on the iPad then it should have downloaded into the Videos app - if you can't find it in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ? -
I purchased coins for slotomania game app but it did not download it
I purchased coins for slotomania game but it did not download it and my credit card is charged?
If you haven't received the item then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
There are 96 songs on my iPhone and over 200 songs in iTunes that I DID NOT download.
I don't know where these all came from. I have several whole albums by the fray, a few dozen songs from various artists and genres, and about 40 "songs" that have only a 14-16 digit number for a title and no artist/album/genre (For example: 20091024 163343 1 is a "song" that is 15 seconds long). These vary in length from 1 second to 10 minutes. Here's what I've tried so far:
I opened the music app > songs > tried to left swipe and delete the songs one at a time. That didn't work.
I opened itunes on my computer and tried to delete the songs. I can "hide purchase from acount history", but I can't delete the songs from my library.
I can't play the songs that just appeared OR the songs I actually have downloaded (I can't play the music on my phone or on the computer). When I try to play any song on the phone, it just shuffles through album covers on the play screen, but won't actually play any song. I don't know where this music came from or where my music went. I think I just got charged for all this music taking up too much space on the icloud though.
Does anyone know where this could have come from or how to get rid of it? Or how to get my music to play?Oh, it looks like a friend accidently synced their playlist to my account. Thanks for your help.
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I was downloading an album off of iTunes and it did not download one of the songs for some reason what should I do?
Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?
If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Purchased music in Itunes and it did not download anything but the titles of the songs.
purchased music in Itunes and it did not download anything but the titles. I cannot find where I can get support to get my purchase fixed. IThis is the most frustrating support system ever.
Where can I get support?Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?
If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My Itunes account was hacked and my Apple ID was disabled. I followed the instructions from APPLE to backup and restore from Itunes but that did not work. Any suggestions?? Thanks!!
Are you saying that you contacted Apple support and they instructed you to backup and restore your iPad? Or do you mean that you picked up this information from an online support article? If you spoke to an Apple rep or received these instructions via email, contact them again for further help.
I fail to see how restoring your iPad would enable yoyr Apple ID. -
I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
I can't access half of my downladed music. I get a message, "can't locate file." I dauthorized my computer and reloaded itunes, but it did not help. Any suggestions? Thank you.
This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2 -
I purchased a song on iTunes but it won't download on my itouch (5) but it does on my iPad
I purchased a song on iTunes but it won't download on my itouch (5) but it does on my iPad. I already did a reset. Please help!!
- Go to Settings>iTunes and App Store and sign out and sign back in
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings -
Can someone please tell me what to do if I was downloading a digital copy of a dvd from and website and my computer turned off in the middle...now it tells me the code has already been used but it did not download, ugh.
ThanksYou may need to put the iPad into recovery mode for it to be recognised by your computer's iTunes : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and re-sync your content to it.
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I have a ipod classic 160GB , the problem with it is that it is dead no respond at all, i even tried to do a hard reboot, i tried to connect to itunes but it did not work, if somebody has a solution please let me know! the screen on the ipod shows nothing........
This is the iPod touch forum. I will request that you post be moved to the iPod Classic forum.
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i backed up my ipod and i lost all my music. And its not letting me put my music back on my iPod and i also tried to buy a song from iTunes but it didn't download to my IPod. So now i dont have any music on my ipod now
What exactly happens when you try to sync?
Does iTunes see the iPod?
Was the iPod previous synced to another iTunes library/computer?
Have you successfully synced from this iTunes library/computer before?
If so have you done anything like update iTunes on the computer since it last successfully synced?
Do the songs play in iTunes?
Does any media now sync to the iPod?
Do you have the right boxes checked to sync?
iTunes: Syncing media content to iOS devices and iPod
Try syncing using the manual method
Managing content manually on iPhone, iPad, and iPod
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