Paid in full & end of contract. Why have you sent anther bill

Good morning I am asking why you have sent me yet anther bill for a phone that had come to the end of it contract for the past year, I have so far paid for the past year and now getting fed up with recieving bills from you after I caneeled it on the 15/05/2010. You have yet again sent me a bill £28.00 so why is this,My account number is 18271375 and the bill number is 01196950852.I feel that I have been over charged for the past year as well so think we need to come to some arrangment in regards to returning some money back to me. Thank you and hope we can sort this out

Hi,
This is a customer forum. For billing and cancellation you need to contact EE CS direct which is 150 from your EE mobile or 07953 966 250 from any other phone.
Thanks,

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Welcome to the user to User Technical Support Forum provided by Apple.
priscillamh25 wrote:
Why do you need my billing info
It is part of the Verification process.
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Hi all
My issue is that I purchased the full Garageband App for iPad on iOS7 but my iMAC shows that the full sound set is still locked. I can transfer ideas from iPad to iMAC as Garageband songs no problem. I can use the full sound set on the iPad but just not on the iMAC.
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I use a 2.4 GHz Intel Core Duo iMAC with OSX 10.9.1
My Garageband on the iMAC is version 10.0.1
Can anyone tell me if I'm entitled to Garageband on the iMAC without paying again?
If so, how do I fix the problem?
Thanks!

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Why have you left a job half done and my company w...

I'm dreadfully sorry that I can't provide you with the Broadband phone number,
unfortunately, BT have not completed a line switch, and have left my company
without Internet access, so I can't access this information.
From memory it might be 020 *********, but that's a guess!
But the company is FT Technologies and their post code is: TW11 8PA.
And my work email is **************, but you might want to send any
correspondence to my personal one as you've broken the work one:
BT were meant to come and switch our Internet connection from one building to
another today.
They told us that it was all very simple, they would install the new line,
deactivate the old line and make the new one live, that the process was
practically instantaneous.
Two engineers turned up, they'd double booked the job. They did something to
the new line. They then tried to run away without a word. I had to get the
receptionist to stop them so I could talk to them. They told me that they had
done their part, that the rest would happen automatically, but it was nothing to
do with them, they couldn't even speak to the department that did this part of
the job.
I find it incredulous that no one seems to have overall responsibility for a
job, that one department can't speak to another to liaise, organise, check that
something has been completed to the customer's satisfaction. But rather try and
slope off as soon as possible and hope no one notices.
A recalled engineer then told me the rest of the job would all happen `in under
an hour'.
An hour and fifteen minutes later I call the Broadband help line as the switch
had not happened.
The operative apologised, said it should have happened and then went away to do
something. He spoke of the internal infrastructure within BT, I told him this
was of no importance to me as the customer, I just wanted my job finished.
I can't help feel that this internal separation has the effect of obfuscating the
facts and allow the ownership of a problem to be passed around He willy nilly.
He kept speaking in internal BT jargon. He reported back that the switch had
now occurred.
I explained I didn't understand what he was saying but the switch hadn't
happened, I knew this because I was monitoring both the new and old lines.
He tried again and informed it was now happening automatically. I enquired when
it would be complete. He waited a few seconds and told me again that the switch
had now completed.
I told him, correctly, that it hadn't!
Again, how can the operatives so blatantly tell the customer things that are
blatantly not factually correct? Luckily for me I had the technical knowledge
and equipment to check the veracity of what I was being told, many will
not be so lucky. This coupled with the jargon the operatives hide behind
further obfuscate and insulate BT from dealing with issues.
I was put on hold several more times, afterwards, each time I was told some
jargon, spun to imply things were all fine and dandy, when in fact the
opposite was the case!
After yet another delay I was told that the new line wouldn't go live until
after 20:00.
I explained that this was not acceptable and that I wanted to speak to someone
that could resolve this matter. He replied that there `wasn't anybody'.
So I asked to speak to his manager, he replied `that's who I was just talking
to', as if to say it wasn't worth it.
I insisted that I be transferred anyway, which I was.
His boss told me that rather than 20:00 it was more likely to be after 24:00
before the changes would be made.
Again I asked to be put through to someone would could help me. I was informed
that there was no one. I suggested that this was not the case, BT didn't all go
home at 6:00. I requested that she find someone. She put me on hold, an hour
later I was still on hold, at that point I had been on the phone for nearly 3
hours.
Our computer systems were in limbo. True there was Internet connectivity via
the old line, but this could switch at any point and we would loose the
connection. I could wait until there was evidence that the lines had been
switched then relocate the routing equipment. But that could be after midnight
according to the latest estimate - and to be fair all estimates so far had
proven to false and given more to acquiesce the customer rather than being based
on fact.
In the end I relocated the equipment in the vain hope that at some point BT
would actually do what they had promised several times before.
And that's where we're currently at. My company has no communications because
of an uncompleted job by BT, everyone at BT has apparently gone home, and there
is no believable idea of when things will be rectified. My bosses don't give a
**bleep** about BT, their broken promises, their internal procedures - all they know
is that I have broken things.
So I was just wondering whether you could be so kind as to answer the following
questions for me:
1, Why were we lead to believe that when the engineers left we would have a new
working internet connection?
2, Why did your engineers slope off without informing us of the situation?
3, Why, when recalled, were we told that the job would be completed in less than an
hour?
4, Why was this not true?
5, Why can't one department in BT talk to another?
6, Why does your helpdesk talk in jargon, and not technical jargon, a BT variety
that is not understandable to those outside the organisation?
7, Why do the departments hide behind the internal infrastructure that then
allows them to say, metaphorically at least, `sorry guv., nothing to do with me,
that's a different section altogether, but unfortunately neither you or I can
communicate with them directly'?
8, Why was I told that the switch happen at 8:00 when it wasn't?
9, Why did the timescale slip to 12:30?
10, Why was I left permanently on hold?
11, Why could I not be transferred to someone who could help me?
12, These changes are simple, it requires a change to a routing table, the could
be done instanteously! Why are we lead to believe, unreasonably, that they are
somehow difficult and time consuming?
13, Can I have a job with BT if mine is no longer available thanks to you guys?
Regards,
Gavin Bungay.

GavinFT wrote:
I'm dreadfully sorry that I can't provide you with the Broadband phone number,
unfortunately, BT have not completed a line switch, and have left my company
without Internet access, so I can't access this information.
Regards,
Gavin
Hi Gavin. Welcome to the forums.
However, your query appears to be business based - this forum is typically for home users. Pop along to the business Forum at :-
http://business.forums.bt.com/
Please can you amend your post to remove personal details such as phone numbers, names and email addresses.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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I know people who use chrome and keep up to 60 tab open just to remember what they need.
I just spent half a day searching for proper extension in chrome and opera.
I feel so frustrated and powerless in front of browser developpement, I have to tell it. I would gladly pay 20$ per year to keep that function there, a single button sending ctrl+B command, so simple and already coded.
Firefox was my only browser for years, I leave you with that. Now I'm going to download and try the new internet explorer.

You can find the link to open the bookmarks in the sidebar at the top of the bookmark menu button list that opens if you click the folder button (Show your bookmarks) next to the bookmarks star on the Navigation Toolbar.
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*https://support.mozilla.org/kb/how-to-make-new-firefox-look-like-old-firefox
*https://support.mozilla.org/kb/common-questions-after-updating-to-new-firefox
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Why have you taken away my choice to customise my browser how i want it? i choose MF so i have some control, you have now proved your just like MS how can i gem

I can no longer see the status bar, you (MF) replaced it with the annoying little fuckery box.
This is not the first time you (MF) have changed GUI without user forwarn or other incline.
I suffer Geumaphobia and Arithmophobia (shapes not hygine...ie.rounded teeth and edges bath shapes and un-broken eggs seen on plain perspective), how can i now use your product that was forced onto me (due to lack of public/then personal confidence in other browsers) via browser choice selection on Windows (MS) ? It makes me heave.
If mozilla (MF) is as states "The community is supported institutionally" is that by Apple? (http://www.apple.com/), why does man and beast all of a sudden want to turn the world round? lol
should I persue this via the european Commission and see what thy have to say?
Please thake this seriously as in not spam.
Regards
ciro columbus

See:
*Classic Theme Restorer: https://addons.mozilla.org/firefox/addon/classicthemerestorer/
*The Addon Bar (restored): https://addons.mozilla.org/firefox/addon/the-addon-bar/
*Tabs On Bottom: https://addons.mozilla.org/firefox/addon/tabs-on-bottom/
See also:
*https://support.mozilla.org/kb/how-to-make-new-firefox-look-like-old-firefox
*https://support.mozilla.org/kb/common-questions-after-updating-to-new-firefox
*https://support.mozilla.org/kb/learn-more-about-the-design-of-new-firefox

BB or Carriers why have you not pulled OS 10.3.1.1565 yet?

sorry but rant allert
after 4 weeks of missery for thousands upon thousands of BB users around the world i cant believe i am still seeing daily posts of new phone owners joining the forum to ask what is up with their phones.
does anyone know for sure if BB are actually going to pull OS 10.3.1.1565 or are they just going to let every new customer find out the hard way by turning their new phone on and it auto updating immediately to this corrupt 1565 update.
auto update should be set to OFF BY DEFAULT but its not it set to ON.
carrier operators say they are over stressed by the daily calls from angry customers but the 1565 is still readily available for download. should BB not inform every carrier around the world that there has been major issues that have not been rectified in the last month.
every day my new passport is giving me a popup asking me to upgrade to OS 10.3.1.1565 and there is more chance of hell freezing over first as im sticking with the pre loaded 10.3.0.908 which atually works.
i am also checking daily on my Q10 which has OS 10.3.1.1565 loaded and there is still no update being pushed out by Vodafone in the UK even though a fix (for some things only) was sent out by BB almost a week ago.
lastly why has BB not sent out a official response yet?
im going to get my morning coffee now so rant over
PS
on behalf of every member that is affected by these issues with OS 10.3.1.1565 i would personally like to thank the great team on this forum for all their help and support in the last month
especially @TyW , @John_Clark , @JSanders

It depends on the device. If the device came from a wireless service provider, then it will require that carrier to push the update. If the device came from ShopBlackBerry.com then it will get the update without requiring the carrier to push it. You do, sometimes, have to pull the sim card out on ShopBlackberry.com devices in order to get the update.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Why have you eliminated Favorites. Using Bookmarks is now a problem.

#
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How to kill a perfectly good service!

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You can use this form for sending Apple feedback about Safari:
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Paid in full & end of contract. Why have you sent anther bill

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