Paid subscription but only the public link works!

Hi!
I tried to send a file and did as instructed, but when I go to send only the public box is checked.  I can't check the personal E mail.  In the past it worked fine.  I know things have changed, but I have no idea why I can't sent to a individual E Mail like in the past.  What am I doing wrong or have I missed?  Please help!  Thank you very much!
Jim

When you are attempting to send the file, do you see the Recipient Page message, or the Upgrade To message?
If the latter, then the account that you're using is a Free one.  Are you signing in to Adobe Send with the same Adobe ID as you are using here in the Forum?

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