Painfully slow broadband connection

Hello, my boradband connection has been painfully slow these past couple days I have a download speed of 3.16 Mbps and an upload speed of 0.66 Mbps. I feel it should be higher. Sky Hub Stats Router StatisticsSystem Up Time: 20:49:27PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp TimeWANPPPoA55465471722700011:17:32LANUp340065845900020:49:27WLANUp2759170195605701120:49:27Broadband LinkDownstreamUpstreamConnection Speed3821 kbps799 kbpsLine Attenuation52.5 dB33.4 dBNoise Margin6.3 dB12.12 dB

Mine is exactly the same, contacted sky about it via email. The technical dept ran a line tst and was showing good speeds at off peak times. 6-7mbps 5pm to midnight typically when I want to use is is as low at 0.44mbps I cant work with that. so it's getting pulled out as sky cant rectify it

Similar Messages

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

New HP All in One has slower broadband connection than my previous PC

I've just invested in a new HP AIO i7 Pc model 23-k470na, over the last 2 weeks I have noticed when testing the speed on Speedtest.net that I am only achieving between 87mbps and 95mbps where as with my older HP Elite i7 desktop I'm achieving around 155 to 160mbps
I have checked the Ethernet Satus shows the speed as 100 mbps
The Network adaptor is a Realtek PCIe GBE Family Controller
Any suggestions to achieve the broadband speeds I am used to and paying for
This question was solved.
View Solution.

Hello @fishyhooky,
I understand that your desktop computer's broadband connection is slower than your previous computer, and I would be happy to assist you in this matter!
Does the Internet speed increase if you try a new, shorter Ethernet cable? Have you tried updating the firmware on your router? In the meantime, I recommend following the steps in this document on Resolving Broadband Internet connection problems (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help improve the speed of your wireless network connection.
If the issue persists, I recommend contacting your Internet Service Provider to examine any issues that may be present on your wireless network.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Very slow Broadband Connection - 330kbps

Hi,
My Broadband connection has been quite fast (around 2700kbps) until recently.
Having worked from home on several occassions in the last few months, due to the weather, I have exceeded my usage allowance. BT have charged me and I don't have any issues with that. However I have noticed that my internet radio is unusable as it keeps buffering. I also have become aware that the PC has become slower when online. A quick check using a speed tester revealed that the download speed is 330kbps and I know for certain that this speed was over 2700kbps a few weeks ago.
Reported the issue to BT on the 24th February (VOL011-29787652863) and the problem is still ongoing. The helpdesk settings on the HomeHub2 tells me that the connection bandwidth is 448 / 448 and this is backed up by BT speedchecker advising of an IP profile of 350k.
Yesterday and today have been spent on the phone to BT who have remotely connected to my PC and told me there is nothing wrong. Called again today and was advised that it was my location from the exchange, which I insisted was incorrect.
It seems to me that the Broadband Remote Access profile has been clamped but BT will not admit to that and have advised that I either have a line fault or it is due to the distance from the exchange.
As I type they are trying to call again - why can't they just fix the issue - they have all the diagnostic tools they need to identify the problem.
Solved!
Go to Solution.

Update - no response to the email to the forum admin folk but BT are still working on the issue and have asked me to retry.....no luck I'm afraid, as the speed is still dreadful. After reading all the useful info on this forum I have gone through all the diagnostics again and have plugged the HUB to the 'direct line to the exchange', so passing any house wiring. Speedchecker still says that the IP profile is 250k ... but interestingly the connection now shows 448 / 1840!
Back on the phone to the helpdesk and they have arranged for an engineer to visit my house. The earliest suitable time was next week, so we'll see what happens. Meanwhile I've ordered a MAC code from BT in case I have to move to another provider.

Painfully slow broadband in the evenings

Hi could someone please let me know why it would appear that my unlimited broadband connection is being throttled by BT in the evenings?
I was told that I would have up to a 6mbps connection when I moved house and took out a new contract with BT a couple of months ago, to find that I only actually got a 2.5mbps connection. I wasn't too bothered about that, as 2.5mbps was fast enough for most things that I want.
Recently however I am getting 0.5 to 0.7mbps in the evenings until about midnight, when it goes back up to 2.5mbps (ish). Granted it's a slow connection anyway, but 0.5mbps is unusable, it takes an age for a simple web page to load let alone the bbc iplayer, youtube, etc. And if i try and work on remote servers at work in the evening it is TOTALLY unusable.
I have been a BT broadband customer for about 10 years now and I am very dissapointed to be treated like this.
Please could someone offer an explanation or some guidance on how to get this resolved?

Thanks for the reply. Bt Speedtester gave a result of 0.74mb.
Information from Home hub 2:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:15:09
Downstream
2,656 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 17.0 dB
Line attenuation (Down/Up)
52.0 dB / 31.5 dB
Output power (Down/Up)
17.6 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
653 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
6

Slow broadband connection for a month

Good evening. First time posting on this forum. I hope by posting here I can finally resolve a problem that has been bugging me for the last month.
Have had a slow but relatively stable broadband connection since around the middle of last month. We did have a thunderstorm around here that caused us to lose internet connection for around 20 minutes. Then just a couple of days later the decorators working on the house managed to damage one of the cables leading to the phone socket which led to disconnections every 10 minutes! This was repaired on 20th December.
Since that date our broadband has been stuck on a download speed of 288kbps. The connection is reasonably stable as in the last month we have had periods of 4 or 5 days before router resets itself. Over the last month I have tried all the usual checks including replacing filters, plugging into the test socket and doing the quiet line test which was fine. I stopped manually resetting the router a couple of weeks ago when it was clear this was not making any difference and also because of the fact the DLM needs a stable connection to try to get things back to normal.
The statistics below are for the most recent period before the router restarted. We are using the BTHomehub3
ADSL Line Status
Connection Information
Line state:                                 Connected
Connection time:                        3 days, 06:25:53
Downstream:                             288 Kbps
Upstream:                                 859.5 Kbps
ADSL Settings
VPI/VCI:                                    0/38
Type:                                        PPPoA
Modulation:                                G.992.3 Annex A
Latency type:                            Interleaved
Noise margin (Down/Up):             23.9 dB / 6.2 dB
Line attenuation (Down/Up):        50.6 dB / 30.3 dB
Output power (Down/Up):           15.0 dBm / 12.6 dBm
FEC Events (Down/Up):                529 / 8367
CRC Events (Down/Up):                0 / 158
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):       0 / 0
Loss of Power (Local/Remote):      0 / 0
HEC Events (Down/Up):               0 / 438
Error Seconds (Local/Remote):      0 / 64
Also, I wonder if anyone could shed some light on the following messages which have been appearing in the event log for at least the last few days.
14:12:12, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49732 on ppp0)
14:12:11, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:12:10, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 74.117.207.64:443->86.162.248.51:49645 on ppp0)
14:12:08, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:12:07, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.163:80->86.162.248.51:49724 on ppp0)
14:06:59, 12 Jan.    (31924.370000) Admin login successful by 192.168.1.86 on HTTP
14:06:57, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:56, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.166:443->86.162.248.51:49643 on ppp0)
14:06:51, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.95:443->86.162.248.51:49640 on ppp0)
14:06:49, 12 Jan.    (31915.150000) New GUI session from IP 192.168.1.86
14:06:45, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:43, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49622 on ppp0)
14:06:35, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.41.175:80->86.162.248.51:49621 on ppp0)
14:06:35, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
14:06:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49620 on ppp0)
14:06:32, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:31, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.242.132.15:80->86.162.248.51:49617 on ppp0)
14:06:29, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:27, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49616 on ppp0)
14:06:27, 12 Jan.    BLOCKED 4 more packets (because of Packet invalid in connection)
14:06:26, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:26, 12 Jan.    BLOCKED 13 more packets (because of Packet invalid in connection)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49612 on ppp0)
14:06:25, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 173.194.67.94:80->86.162.248.51:49611 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49610 on ppp0)
14:06:22, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49609 on ppp0)
14:06:20, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:06:19, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49607 on ppp0)
14:06:19, 12 Jan.    BLOCKED 7 more packets (because of Packet invalid in connection)
14:06:18, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.246.154.121:80->86.162.248.51:49602 on ppp0)
14:06:18, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:06:17, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49603 on ppp0)
14:05:38, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 92.122.123.82:80->86.162.248.51:49594 on ppp0)
14:05:34, 12 Jan.    IN: BLOCK [16] Remote administration (ICMP type 8 code 0 180.76.1.14->86.162.248.51 on ppp0)
14:04:00, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 54.243.90.33:80->86.162.248.51:49576 on ppp0)
14:03:52, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 217.32.28.35:80->86.162.248.51:49573 on ppp0)
14:03:51, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:03:50, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49566 on ppp0)
14:01:35, 12 Jan.    BLOCKED 1 more packets (because of Packet invalid in connection)
14:01:34, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 68.232.35.229:80->86.162.248.51:49543 on ppp0)
14:01:33, 12 Jan.    BLOCKED 5 more packets (because of Packet invalid in connection)
14:01:32, 12 Jan.    BLOCKED 3 more packets (because of Packet invalid in connection)
14:01:30, 12 Jan.    IN: BLOCK [9] Packet invalid in connection (TCP 37.153.102.142:80->86.162.248.51:49536 on ppp0)
13:58:41, 12 Jan.    BLOCKED 2 more packets (because of Packet invalid in connection)
02:04:45, 16 Dec.   <<<<<<<<<<<<<<<<<<<< Limit of uservisible log >>>>>>>>>>>>>>>>>>>>
That is just a small sample as there is pages of it. Are they part of the Homehub's normal operation or are they a sign of an underlying problem that has caused our speed to drop?
Thank you in advance. Any help is appreciated.

John46, thank you for the reply. I am aware of the need not to manually restart the hub. Admittedly I did do this in the first few days after the problem arose but have since learnt of the need to leave the hub so the line management can do it's thing. The reason my statistics show 3days connection is because of the hub automatically restarting - I take it this is the DLM doing its job. Will I see a gradual improvement in download speed over the course of the 10 days or will I be stuck in the 288kpbs band until the 10th day when the speed returns to normal? In other threads people are suggesting that 3/5 days is the normal period in which you can expect to see a return to normal download speeds. Even though I have been connected for this period, and last week managed 5 days before my router automatically reset, my download speed refuses to budge. Also can someone please tell me what the entries from my hub's event log posted above mean? Is it showing an underlying problem with the hub or part of its normal operation? Thank you.

Painfully slow wireless connection with Time Capsule

I have recently bought and changed over my home wireless to a Time Capsule 2TB, which I wanted for both the backup and the ease in home networking. I have set up the wireless network and since day one it has been painfully slow! I have created two wireless networks, one for 2.4GHz and the other for 5GHz. I have been reading all over the web and boards but to no avail. Any suggestions? I am about to give up on the time capsule completely! I couldn't even download my podcast tonight.
Help!

Firstly plug in directly by ethernet to be sure there isn't a network issue on wan side.
Are you testing on multiple computers .. Mac and/or PC?? Which ones. and what network cards are being used?
Try and remove anything that uses G wireless and throw away any B wireless. It will not work together with N even if it is an option.
Turn off the guest network if you have it on.
Have you used a wireless analyser like kismac or inssider for pc? Find the free channels and set the wireless to that. Use no security at first to test.. briefly.. and then select wpa2 personal. Is there any difference?
Do you have another wireless router running?? Were you using a different wireless router for comparison?

Slow Broadband Connection - Likely IP Profile Issu...

Hello,
For an age I've had a rubbish broadband connection, but the hassle of call centres and engineer visits have put me off sorting it out. In August I got frustrated enough to try to get it resolved - I have a couple of work/study things that need a decent internet connection. After repeatedly trying all the troubleshooting guides and the suchlike, I finally noticed a reference to IP Profiles on the BTW performance test results.
Further research suggested my practice of turning the Home Hub 3 off when not in use has likely resulted in a fault profile being created, limiting me to 0.25Mbps. This conclusion was backed up by a relative and a friend who are BT engineers. I left the Home Hub 3 on for 30 days, but there was no improvement. I turned the hub on and off to see if it needed to reset itself, but no improvement. It has now been on for 12 days. The advice on the forum and from others seems to be that I need BTW to reset my profile as it has become set at the fault level, because I left it too long to sort out.
I have now sent an email to BT support, but the initial response suggests they are going to go through every step on the way, despite me laying out all of this. I keen to know your thoughts on if I'm in the right diagnosis area and whether there's a quicker way to get the IP Profile reset to see if that is the issue?
Many thanks,
Gavin
BTW Performance Test now:
Download speed achieved during the test was - 0.25 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
ASDL Line Status now:
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 12 days, 22:13:59
Downstream: 286.3 Kbps
Upstream: 1.016 Mbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 31.5 dB / 6.0 dB
Line attenuation (Down/Up): 13.1 dB / 8.0 dB
Output power (Down/Up): 18.1 dBm / 12.7 dBm
FEC Events (Down/Up): 0 / 8929
CRC Events (Down/Up): 1 / 13883
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 2794
Error Seconds (Local/Remote): 1 / 441

it is not an IP Profile issue as on ADSL2+the profile follows the connection speed automatically your problem is a banded profile caused by a number of hub disconnections /restarts you need to maintain a stable connection 24/7 for the next 3/5 days and then your noise margin will then start drop and your speed start to increase this link explains more http://forumhelp.dyndns.info/speed/speed_drop.html
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Broadband connection

How can I get a broadband speed problem properly investigated and resolved????
We have been having problems with both broadband and telephone connections for some time and reported this problem a number of times. Calling the 151 number is no help as after many minutes waiting I either get cut off or asked to perform all of the steps I have already completed by following the on line help.
A BT engineer visited to fix the phone line problem and stated that he felt the problem was a ground fault that is linked to the weather. At the time the engineer came and until the last couple of days the weather has ben fine (no rain) so the phone and broadband have been also fine.
Over the last few days it has started to rain again and the broadband connection has immediately deteriorated. The broadband is now constantly causing problems (regardless of time of day).
Our main broadband use is to stream and download video. This is always poor and is now not possible again due to the poor connection. We are for example unable to use BBC iPlayer, Sky Go, etc.
This is becoming very frustrating and the useable broadband service is not acceptable.

Thanks Edd,
I think Ive got the stats you need below, we are using a Business Hub on our home phone line.
We have tested the master socket and are connecting directly into it, there are no extensions.
I've tried to run a speed but it just freezes and wont run (after entered phone number and pressed go).
Thanks, Ian
DSL Line (Wire Pair):
Line 1 (inner pair)
Downstream Rate Cap:
16352 kbps
Downstream Atten. at 300kHz:
61.2 dB
Uncancelled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Rx Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok
Impulse noise protection:
1.11
Delay of latency path:
8.00 ms
DSL DetailsDown Up
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
3408 kbs
754 kbs
Max Rate:
3408 kbs
756 kbs
Noise Margin:
5.6 dB
6.0 dB
Attenuation:
61.9 dB
39.4 dB
Output Power:
18.0 dBm
12.4 dBm
Protocol:
G.DMT2 Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {46336} Vendor: {IFTN} Specific: {48753 }
ATM PVC:
0/38
Rate Cap:
3408 kbs
Attenuation @ 300kHz:
61.9 dB
Uncanceled Echo:
-5.8 dB
Ok
VCXO Frequency Offset:
-3.0 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Impulse Noise Comp. Tones:
0
Ok
Excessive Impulse Noise:
0
Ok

Slow Broadband Connection Speed

Hi,
I was wondering if anyone could offer some advice please. Thanks.
I have a BT Home Hub 2. I have had it for about 4 years. I have generally always received a very good stable broadband with speeds that are acceptable for my use.
About 5 weeks I started to have problems with the broadband connection dropping out several times a day and then the wifi signal being intermittent. I put up with it for a while but then decided to contact Customer Services.
After several phone calls to Customer Services I had replaced all filters and wiring and plugged my router directly into the Exchange socket in the wall. None of this made the slightest bit of difference.
Finally, about two weeks ago, I was asked to replace the router with another one which I did. This made an immediate improvement. I was told that it would then take about 10 days for my line to stabilise but I should see a gradual improvement in the speed over that time.
Since then the speed has actually gradually deteriorated and for the last couple of days it has been running at 0.6mbps (the slowest it’s run since the problems first started).
I’ve spoken again to the Customer Services who say that this is part of the stabilisation process and to be patient for a few more days and it will improve.
I’m not an expert but is the guidance I am being giving correct or am I being giving the round around? It just seems odd that the connection is getting worse not better. Am I perhaps just being too impatient and will it start to get better?
I’d appreciate any advice please.
Thanks.

Hi,
Thanks very much for the quick reponse. Thats much appreciated.
I think these areb the figures that you have asked for
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:49:38
Downstream
572 Kbps
Upstream
747 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.3
Latency type
Interleaved
Noise margin (Down/Up)
7.3 dB / 5.3 dB
Line attenuation (Down/Up)
56.5 dB / 33.6 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Loss of Framing (Local)
17
Loss of Signal (Local)
198
Loss of Power (Local)
0
FEC Errors (Down/Up)
2282309 / 4294967243
CRC Errors (Down/Up)
1523 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
1051
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script>
1. Best Effort Test:    -provides background information.
           Download Speed
           449 Kbps
         0 Kbps          500 Kbps
    Max Achievable Speed
         Download speed          achieved     during the test was - 449 Kbps
    For your connection, the acceptable range of speeds              is 100 Kbps-500 Kbps.
    IP Profile for your line is - 504 Kbps
2. Upstream Test:    -provides background information.
           Upload Speed
           891 Kbps
         0 Kbps          832 Kbps
    Max Achievable Speed
         Upload speed              achieved during the test was - 891Kbps
    Additional Information:
    Upstream Rate IP profile on your line is - 832 Kbps

Very slow broadband connection

Since being with BT, I have never had a particularly fast connection, but in the past two weeks it has slowed down to an average of 0.2Mb/s which anyone will agree is practically useless...even simple web pages are now slow to load now.
This is not due to any hardware issues/viruses/spyware/filters/extension cables etc! Neither have I got anywhere near my download limit for the month!!! (certainly no memory consuming stuff such as films!!) The speed is invariaby the same (tested using 3 independent tests) day or night, and is identical on my Vista PC which is connected by an ethernet cable to the hub, and also wirelessly on my lap top which is Windows 7. I have also plugged the Hub directly into the main phone socket, but there is absolutey NO difference in speed. I do have a cordless phone which I thought may be interfering in some way, but even unplugged and removed, and even a change of wireless channel on the Hub made no difference. So I have reasonably exhausted most possibilities other than a line fault!
Havng explained all this to BT, I was told it was a fault with my old Hub, I think a version 2.0, and have now got a Home Hub 3. I did emphasise that I suspected a line fault which they say is not the issue. Needless to say, the Hub is working and line speed is still 0.2Mb/s! Strangely, the BT speed test showed a maximum possible speed of 0.2Mb/s-clearly something has happened beyond my control, as I was getting speeds at least 4 times this speed until recently!
I have to say that BT tend not to listen to their customers and you may as well forget about calling their help line. I have tried to download BT Desktop help, but the software won't install on either of my PCs.
I am currently waiting an Engineer to have a look what is wrong. As a last resort, I tried the BT accelerator, which didn't do anything!!!
I am not naive enough to expect a very fast connection, and know it slows up at peak times, but you do expect to receive a half decent service, and be able to actually speak to someone in person if you have problems.. I was rather hoping that if this situation isn't improved then BT would offer some compensation, but as I still have a connection (which is next to useless) then I continue to pay. They also ignored my suggestion of switching to a cheaper tariff. Hmmm.
I have wasted a lot of valuable time and effort, and now must await a visit from the engineer, meaning my night shifts will be severely interrupted. I sincerely hope I will NOT be billed for this? After all, it is no fault of mine and up to BT to rectify it and I have done my best to sort the problem out at home first!! If anyone on the forum can suggest anything else, then I would be grateful. Thanks very much.
Solved!
Go to Solution.

Hi again and thank you so much for your interest and help.
The engineer visited on time and has reset my profile (not sure what that means LOL!!). I am still a bit baffled as to why there was a problem though the engineer reported a number of errors on the connection. Whereas before when my telephone rang, or I accepted an incoming call my connection cut off for about a minute, this problem has disappeared after many months! Suddenly my line speed has increased from 0.2Mb/s to 14Mb/s though I appreciate this may be temporary! Either way, it's now much faster and the problem was quickly identified and rectified, so I am very pleased with the efficiency of the friendly engineer. It's ironic though, that when I had Broadband set up initially, I had misleading advice NOT to expect a fast speed due to the type of property I was living in, so I was happy with a fraction of the speed I now have!!
And for the record, I may have been too hasty to condemn, so will be quicker to praise the service received, and of course many thanks to the Community Forum for their input.

Slow Broadband connection (not having to do with ISP)

My LAN connection is slower than should be and I'm SURE it is not ISP related
because when I tried to connect with a laptop PC the connection speed was almost double the one I had on the Mac.
I've heard about broadband tuner but I'm not running 10.4 Tiger so cannot use that also I'm not sure that may serve my problem well.
I can tell you that one thing I noticed is that right after starting the computer when I try to download something the connection speed starts at the normal level (around 600Kbit) and then slows down dramatically). Then if I try downloading something else the download speed is the same slow one I got to after the initial download (hope this makes sense). If not, I'll try to be more clear in my new post.
Please help.

I've been having a really similar problem... the problem for me is that connecting to the internet not only slows down the internet connection, it makes my whole computer really sluggish. Programs take forever to open, and I get the multi-colored spinning wheel of death for minutes at a time. I've tested it, and my connection is very fast with my PC laptop, and my iMac is fine opening programs until I plug in the ethernet cable.
Once I do connect to the internet, it usually takes about 15-30 seconds to open the main page of a website, but then I can navigate different links on that website at normal speed. However, if I switch to a totally different website, it's back to taking forever to open.
Anyone have any thoughts? I'm running 10.3.9 on an iMac. Any help would be appreciated... this connection speed is absolutely killing me!

Painfully slow network connection

I am trying to evaluate the prospect of installing OS X Server 10.5 on a G5 tower at my workplace, and one of the primary issues is the speed of the office network. Perhaps due to the fact that we are physically located in two different buildings, we not infrequently have problems with some computers connecting to the server (currently running OS X 10.4 [Client]). When connecting via AFP, for example, some computers time out trying to connect or grind to a halt trying to open or save a Word document or something. The server also tries to back up all of our machines using Retrospect, and while some computers transfer files at around 100Kbps, some are around 2K or, again, just time out.
I'm trying to get the network folks to look into these issues, but my basic question is this: if I want to have people able to log in and use their home directory on any computer, can I set things up such that if a given computer has a terribly slow connection to the internet, they can at least login to some local account instead? Ideally, if on their own computer, the fallback would be a cached copy of their own home directory, a la Portable Home Directories. I'd probably be happy with just a vanilla account, though.
In the same vein, if someone logs in using their network home directory, but the network connection goes to ****, will they be unable to do anything? Will they at least be able to log out and switch to a local account? I suppose that this would only work if each computer archived a copy of the user account of any user that logged in using it.
Thanks for any advice you have on implementing this sort of scheme,
Greg

{quote}With the AirPort Extreme, in the AirPort panel, Wireless tab, click on the button for "Wireless Network Options", check the box for "5 GHz Network Name", and enter a different network name. (That can be trivially different, such as the name of the main network suffixed with an underscore and the digit 5.) Once configured that way, connect your "N" gear to each network in turn to see if one is any better than the other. (If you're wondering what effect this would have, it allows segregating your "N" gear from the older gear to prevent the older gear from slowing down your network. However, distance and interference from things like walls may negate any advantage.){quote}
William: I was gone most of yesterday, but had a chance to implement your recommendations today. I added the 5 GHz network as you suggested, but in order to connect to that at all with my 802.n11 MacBokk Pro, I need to be within a few feet of the AE (base station). If I try to access that network even from the next room (well within reach of both the AE and the livingroom AX, I get one bar and "failure to connect" messages just trying to logon to that network.
However, I did some experimenting that (as of right now, anyway) resulted in much faster network access, not only from my MacBook, but also from the older iMac which is the furthest Mac from the AE. According to my wife, that iMac is "loading web pages faster than I've ever seen them!"
Here's what I did:
1. Moved all three units to places where it seemed they would have the least amount of interference with the clearest path from unit to unit, also raising the height of both AXs from about 2-3 feet from the floor to about 5-6 feet from the floor.
2. Changed one setting on the AE (base station): Wireless Tab > Wireless Network Options > Multicast Rate ---> Changed this from Low to High.
I have a feeling the location shifts made the real difference, but I will try changing the multicast rate back to "Low" just to see what happens.
Paul

Painfully Slow Broadband

Good afternoon to all
Another pretty standard post for this forum really - I'm with BT Broadband and have been for quite some time. This is a problem we've had for the entire time we've been with BT and sadly contacting them via phone hasn't helped us at all. Through the estimated speed checker offered by both BT and other sites, we're estimated to be between 3.5 and 5mb broadband. What we're actually getting is far, far lower at around 2.2mb. We've checked all the wiring in the house, replaced all the filters, and even when the router was upgraded to the HH3, no change in speed whatsoever. The connection is rock solid, only ever resetting itself when we've had power cuts - so from what I can glean, there ought not be a problem regarding a stuck IP profile. I don't live in the middle of nowhere, so it's especially frustrating when somebody who lives just 1/4 of a mile away form myself and is also with BT gets a standard 15mb speed.
If anybody can offer some insight in to the problem or a way to possibly combat it, I'd be greatly appreciative. Thanks.
For what it's worth, here's a copy of the line status details (the connection time is short due to a power cut yesterday). If anything else may be needed, please ask.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 22:02:26
Downstream:
2.217 Mbps
Upstream:
1.01 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.8 dB / 5.6 dB
Line attenuation (Down/Up):
45.0 dB / 29.4 dB
Output power (Down/Up):
17.1 dBm / 12.4 dBm
FEC Events (Down/Up):
858439828 / 1331
CRC Events (Down/Up):
27322 / 555
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
21318 / 1126
Error Seconds (Local/Remote):
21953 / 301

I had a quick look at the bellwire suggestion - this is definitely food for thought, however I do have an older style socket so I am not technically allowed to remove the plate. Thank you however!
John46 - thanks for replying too. I have done a quiet line test, and it came back perfectly silent. I also did the speedtester test and the results came back pretty much identical to how they do whenver I try that one:
1. Best Effort Test: -provides background information.
Download Speed
1.87 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.87 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.72 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.72Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

No explanation for painfully slow broadband.

Up until Monday I got around 3.5Mbps but then out of nowhere my connection dropped to 0.33Mbps and hasn't changed since Monday. I have tried two different routers (both on ethernet and wifi), 2 computers, and connected the routers to the main socket. I have had no contact from BT to say my speed is being throttled or that I should be expecting speeds this slow and the phone line is fine so I have no idea what is causing this speed, please can somebody enlighten me?

1. Best Effort Test: -provides background information.
Download Speed
213 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 213 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :2270 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.57:25.79:66.08 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Results from router page...
Line state
Connected
Connection time
0 days, 01:17:58
Downstream
2,270 Kbps
Upstream
440 Kbps

Painfully slow broadband connection

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