Painfully slow download rate - 0.13 Mbps

Hello all, I've experienced a very slow download rate of late, 0.13Mbps. In the summer my connect was fine, around 5/6 Mbps and gradually the speed is grinding to a standstill. Most pages don't load these days and those that do, usually drop over time.
The BTW speed test results are as follows:
Download speed (Mbps): 0.13
Upload Speed (Mbps): 0.33
Ping Latency (ms): 61.25
The further diagnostics are as follows:
Download speed achieved during the test was - 0.13 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.41 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
I have done the quiet line test, 17070, and there is no noise.
Help would be gratefully received.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1).
The problem is althought you have. 5mb connection speed your profle is rock bottom at 0.14mb probably due to your router dropping connection or manual resets trying to get speed back or a combination of both. Your profile will return to normal automatically provided you can maintain connection 24/7 for 3/5 days with not resets
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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PPPoA
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Loss of Signal (Local/Remote)
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Loss of Power (Local/Remote)
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FEC Errors (Down/Up)
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CRC Errors (Down/Up)
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HEC Errors (Down/Up)
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Best Effort Test: -provides background information.
Download Speed
0.59 Mbps
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Mode
ADSL_2plus
Traffic Type
ATM
Status
Up
Link Power State
L0
Downstream
Upstream
Line Coding (Trellis)
On
On
SNR Margin (dB)
4.2
6.3
Attenuation (dB)
33.0
15.9
Output Power (dBm)
0.0
12.8
Attainable Rate (Kbps)
9184
1056
Rate (Kbps)
7438
1052
MSGc (# of bytes in overhead channel message)
59
10
B (# of bytes in Mux Data Frame)
232
150
M (# of Mux Data Frames in FEC Data Frame)
1
1
T (Mux Data Frames over sync bytes)
1
1
R (# of check bytes in FEC Data Frame)
16
0
S (ratio of FEC over PMD Data Frame length)
0.9979
4.5584
L (# of bits in PMD Data Frame)
1996
265
D (interleaver depth)
32
1
Delay (msec)
8
1
INP (DMT symbol)
1.00
0.00
Super Frames
364092
322883
Super Frame Errors
63
0
RS Words
23665906
882081
RS Correctable Errors
1466757
0
RS Uncorrectable Errors
711
0
HEC Errors
702
0
OCD Errors
0
0
LCD Errors
0
0
Total Cells
103594167
14634218
Data Cells
24717224
1770221
Bit Errors
0
0
Total ES
14
0
Total SES
1
0
Total UAS
76
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0 Mbps   7.15 Mbps
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0 Mbps   0.83 Mbps
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Downstream
Attenuation
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Approx
Line Length
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Broadband Speed Test
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Thanks for your quick response, much appreciated. Further results below - suggesting that faster should be possible?
The connection time from 12 was due to a manual reset, the only time it was reset (WAN logs also noted below).
ADSL Checker....
Telephone Number 01562xxxxxx on Exchange WOLVERLEY is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
WBC ADSL 2+
Up to 13.5
11.5 to 15
Available
WBC ADSL 2+ Annex M
Up to 13.5
Up to 1.5
11.5 to 15
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ADSL Max
Up to 8
7 to 8
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2
Available
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2
Available
Other Offerings
Copper Multicast
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12:02:59, 29 Jun.
(334146.810000) DSL noise margin: 16.50 dB upstream, 10.60 dB downstream
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12:01:36, 29 Jun.
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12:01:36, 29 Jun.
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12:01:33, 29 Jun.
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Painfully slow download rate - 0.13 Mbps

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