PAL DVD framerate not working

Hello,
I recently released a DVD in both NTSC and PAL formats. All of the footage was shot using AVCHD cameras, and edited in HD in FCP. Here was my workflow for compressing/converting:
1) Export .mov file from FCP in HD
2) Compress in compressor using 120 minute DVD compression. I compressed once in NTSC, and once in PAL.
3) I then built my DVD in DVD Studio Pro using NTSC format. Once the NTSC was completed, I saved a copy of my project, removed all video clips, and then changed the format to PAL and reimported all the PAL clips and reassigned them to their assets. This SHOULD work I would think, and for the most part it did. Most PAL customers have had no issues.
The problem I am having is kind of baffling me. I am in the USA, so I have no true way to test the PAL version other than seeing that it plays in my Mac and not in my TV and DVD player. About 80% of the customers have had no problems with the PAL DVD, but others have had issues where the framerate was severely messed up and unwatchable. Can anyone shed some light on this? It was not one country specifically... I have had this complaint from Europe and Australia. I have had no problems at all with NTSC customers.
I know that most PAL players can play NTSC also, but sending everyone NTSC is not the ideal solution. I want to fix the actual problem so PAL works as it should.
Thanks in advance!

Shooting and editing was 29.97, HD 1440x1080i. I compressed to PAL using 16:9 aspect ratio. In quicktime, everything plays fine. The m2v files are fine and the DVD plays fine in DVD Player. Only 10-20% of people have this issue, while its fine with others. The DVD is burned region free if that matters.

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