Palette Problems CS4 InDesign
I have previously written about this problem a year ago but have lived with it. We just rebuilt my computer and were put on to windows 7 64bit to try to help with our Adobe CS4 Suite gliches and random other issues.
It was completed on Dec. 6th and now Dec 14th it has returned
Hopefully getting off the PC platform and upgrading to CS5 but not for another year.
I can delete my program preferences and cache but it is really annoying to have to reset everytime. Besides the problem seems to rear its ugly head again within a few days.
Is there a techinical explanation on what is going on or another way to fix?
Thank you!
yes still have 2 monitors running. usually float my palettes to the right one and have the program window open on my left. When I move my palettes to the left monitor it stops that crazy snapping closed thing. I wish I could video it because it is so fast and odd, not just the normal snapping to close up the palette. But my icons always remain missing.
the monitors say they are on their reccommended size: 1280x1024
Not to add in more variables
Again my issue was before all of this...
I work with 2 other designers (so 3 total in our room) It seems once this starts on my computer then since we work on a server the files than corrupt the other designers palettes.
We are an international company and have files coming from and sending to other countries and designers...could something be happening there??
Similar Messages
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The pages palette behaves silly.
On the right, some page icons are not showing up.
E.g. the palette shows pages 1 to 13 but not 14 to 17.
On the left of the palette I can see again pages 18-19, 20-21 etc. (2th row)
Also the icons in the corner right down are gone (to create, delete a page, etc.)
Resizing does not fix this.
When upgrading to 6.0.1, it was fixed for a while, but now the problem is there again.
What can be wrong?
(CS4 - Windows XP SP3 - Dell dimension 9200 - NVidia GeForce 7900 GS 256 MB - dual screen flat panels 24 inch & 19 inch)
Luc Van de CruysThink I found a solution - or better: a workaround for it.
When I delete the Indesign defaults, the problem stays.
But when I delete the InDesign SavedData file
(it is in C:\Documents and Settings\<user name>\Local Settings\Application Data\Adobe\InDesign\Version 6.0\en_GB\Caches)
the problem is gone.
Maybe this can help to find out what really causes this problem - and find a better solution to avoid it?
Thank you all!
L.L. -
Printing problems with InDesign CS3 running on OS 10.6
I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
I never had this problem on my old computer. I'm wondering if this is one of the "unsupported" bugs of running CS3 on Snow Leopard. I want to make sure that this is a problem unique to running CS3 with Snow Leopard before I go ahead and upgrade to CS4 or CS5.
computer: Mac Mini core 2 duo 2.4 ghz processors, 4 gb RAM, printer: Okidata 6150 DN color laser printer.Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
> -
CS4 InDesign not printing correctly on HP1320 LaserJet for 2-sided booklets
I'm trying to print chapters in a book, using 2-sided printing from CS4 InDesign (V 6.0.4) to an HP1320 LaserJet printer using an iMac computer. This used to work with CS InDesign (V 3.0.1) using a Dell PC and the same printer. The page prints on both sides, but is limited to 8.5 inches of the 11 in side. [My pages are 5 1/2 by 8 1/2 with two pages on one side of the page; when finished, the book is 5 1/2" by 8.5".] I've tried lots of combinations of page orientation in both the InDesign File/Print Booklet/Print Settings.../Setup and in the File/Print Booklet/Print Settings.../Printer... but nothing seems to solve this. Any suggestions? Thanks.
On 2 Dec 2009, at 17:01, P Spier wrote:
Can you walk through trhe steps you are using, please?
You need to be sure the print dialog is set up to print the pages in landscape orientation.
-=-=-=-=-
I'd be happy to try. Here are the steps I take, but you should realize that I've done this so many times over the past several days (up to a couple of weeks) that I try different things each time.
I've got a couple of book projects that use similar formats. One is a textbook and the second is a daily log I keep (not always "daily"). Both are printed and bound to become books that are on the order of 400 to 500 pages and are 8.5" by 5.5" in size. So, I have a file I want to print and I want it to come out with side-by-side 5.5 x 8.5" pages (two on each side of an 8 1/2 by 11 inch sheet of paper (i.e., two sided printing).
In InDesign, I click on File, Print Booklet..., and here is what the window looks like: [see attached file "Screen shot 2009-12-02 at 5.51.44 PM.pgn.]
To get it to show "Booklet Type: 2-up Saddle Stitch," I had to click on "Print Settings" at the bottom and select "Setup" and then "Orientation: landscape (2nd from the left on the choice of four orientations)." I also usually go to "Page Setup..." and make sure I chose "Orientation: landscape."
Then I go to the "Printer..." button at the bottom of the "Print" window and select things so it looks like this: [see attached file "Screen shot 2009-12-02 at 5.57.44 PM.pgn.]
To get this, I had to click on the "Layout" option and then "Booklet Printing." That automatically selected "Two-Sided" printing.
As far as choices go, I think that is it.
The page that printed most recently with those settings came out with four (not two) pages on each side of the page. Further, the four pages that printed on the back side of the sheet of paper were upside down relative to those on the front side. This may be the result of using "2-up Saddle Stitch" but I'm not sure of that.
But here is the problem that has really been bugging me: the pages on one side of the paper don't go as far toward the margin as they should. Here is one example of low-res pictures of the front of the page that printed.
The page shows two full "pages" along the left top and right top, but along the left and right bottom pages, only about half of the pages printed. The back side of the sheet of paper was similar, with only half of the "pages" showing for two of the four pages on this side.
So, I hope this is enough information for you. I'd be happy to provide more if needed. And thank you for even attempting to help. I've been struggling with this issue for a couple of weeks (I'm retired, so I sure don't spend full time on it, but I sure have spent hours at it, all to no avail). -
Hi, We have a new Mac Pro Tower we just purchased with Snow Leopard 10.6.7. We are using Adobe Indesign CS4 Version 6.0.6. I have an Indesign project that I need to print to our Canon ImagePress C1 with a fiery. I go to File>Print, then it shows it's kind of preparing it to be sent to our printer. After about 30 seconds the printer window pops up and it says: spooling for about another 30 seconds and then the printer puts this job on pause. Below is the console logs from this users machine: Where you see "username" I removed the person's name for security.
06/May/2011:08:32:19 -0700] [Job 66] Wrote 4816 bytes of print data...
D [06/May/2011:08:32:19 -0700] [Job 66] STATE: +connecting-to-device
D [06/May/2011:08:32:19 -0700] [Job 66] Looking up "192.168.64.17"...
D [06/May/2011:08:32:19 -0700] [Job 66] Connecting to 192.168.64.17:515 for printer print
D [06/May/2011:08:32:19 -0700] [Job 66] Connecting to printer...
D [06/May/2011:08:32:19 -0700] [Job 66] STATE: -connecting-to-device
D [06/May/2011:08:32:19 -0700] [Job 66] Connected to printer...
D [06/May/2011:08:32:19 -0700] [Job 66] Connected to 192.168.64.17:515 (IPv4) (local port 1022)...
D [06/May/2011:08:32:19 -0700] [Job 66] prtMarkerSuppliesLevel.1.1 = 4050
D [06/May/2011:08:32:19 -0700] [Job 66] prtMarkerSuppliesLevel.1.2 = 1275
D [06/May/2011:08:32:19 -0700] [Job 66] prtMarkerSuppliesLevel.1.3 = 1700
D [06/May/2011:08:32:19 -0700] [Job 66] prtMarkerSuppliesLevel.1.4 = 1275
D [06/May/2011:08:32:19 -0700] [Job 66] prtMarkerSuppliesLevel.1.5 = -2
D [06/May/2011:08:32:19 -0700] [Job 66] ATTR: marker-levels=75,75,100,75,-1
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command 02 print
D [06/May/2011:08:32:19 -0700] [Job 66] Sending command string (7 bytes)...
D [06/May/2011:08:32:19 -0700] [Job 66] Reading command status...
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command returning 0
D [06/May/2011:08:32:19 -0700] [Job 66] Control file is:
D [06/May/2011:08:32:19 -0700] [Job 66] H"Username"
D [06/May/2011:08:32:19 -0700] [Job 66] P"Username"
D [06/May/2011:08:32:19 -0700] [Job 66] J2011_Holiday_Layout.indd
D [06/May/2011:08:32:19 -0700] [Job 66] ldfA517username.cor
D [06/May/2011:08:32:19 -0700] [Job 66] UdfA517username.cor
D [06/May/2011:08:32:19 -0700] [Job 66] N2011_Holiday_Layout.indd
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command 02 139 cfA517username.cor
D [06/May/2011:08:32:19 -0700] [Job 66] Sending command string (27 bytes)...
D [06/May/2011:08:32:19 -0700] [Job 66] Reading command status...
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command returning 0
D [06/May/2011:08:32:19 -0700] [Job 66] Sending control file (139 bytes)
D [06/May/2011:08:32:19 -0700] [Job 66] Control file sent successfully
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command 03 4583404072 dfA517username.cor
D [06/May/2011:08:32:19 -0700] [Job 66] Sending command string (34 bytes)...
D [06/May/2011:08:32:19 -0700] [Job 66] Reading command status...
D [06/May/2011:08:32:19 -0700] [Job 66] lpd_command returning -1
D [06/May/2011:08:32:19 -0700] [Job 66] Backend returned status 1 (failed)
D [06/May/2011:08:32:19 -0700] [Job 66] Printer stopped due to backend errors; please consult the error_log file for details.
D [06/May/2011:08:32:19 -0700] [Job 66] End of messages
D [06/May/2011:08:32:19 -0700] [Job 66] printer-state=5(stopped)
D [06/May/2011:08:32:19 -0700] [Job 66] printer-state-message="/usr/libexec/cups/backend/lpd failed"
D [06/May/2011:08:32:19 -0700] [Job 66] printer-state-reasons=paused
This canon printer has worked seamlessly when we had Leopard 10.5 using CS4. It's only been since we received the new Mac Pro Tower. The Canon printer has a Fiery attached and we use the latest driver for that Fiery. All the images in this file are .tiff's. The user does have Pre-Flight on and the Print Preset: Custom, Printer: Canon Color Printer, PPD: Canon iPR Server T1 Ver.1.0. I set up the printer in the Print & Fax Dialog using the IP address, with LPD Protocol, Queue name blank (as we never had to really use one in the past). and Print Using the iPR Server T1 driver. Rebooted the Mac, ran disk utility from the CD. I have been working on this issue for a couple of days now and found many troubleshooting tips on the internet but none have worked. Is there something in the new OS X Snow Leopard that is not working with CS4 Indesign now? Any suggestions would be very helpful. Thank you!What fonts are you using? Are they PS Type1 by any chance? The update to 10.6.7 has introduced some problems with the older Type 1 fonts. Do a Google search for Mac 10.6.7, Type 1 font problem to see some discussions.
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I've ran into a problem where the my CS4 InDesign Server hangs.
I'm adding pages dynamically using the JAVA API. Basically I go through all the content, check to see if I've reached the ParagraphStyle that indicates the "end" of the document. If not, I add a page, flow the content into a text frame on that page & check if I've reached the end. If not I add another page. And so on until I finally reach the end. But it ends up hanging while attempting to do this. What's odd, it works the first 5-10 times, but it takes longer and longer each time it adds a page until around the 10th page or so, it completely stops. I'm using the "duplicate(OptLocationOptionsEnum arg0, OptVariableType arg1)" method on the com.adobe.ids.layout.Page object.
Any ideas? I can provide sample code if it would help.
-JoshHi Chandi,
If Microsoft fix is not working or it is too old to apply then go for manual process i.e.;
In the Microsoft KB article follow this :-
Services that use the local system account to log on to a Windows Server 2003-based computer start if the Allow service to interact with desktop
option is turned on. To turn this option on, follow these steps:
In the Services tool, click the service that you want to start, and then click Properties.
Right-click the Log On tab, and then click to select the Allow service to interact with desktop check box.
Click OK to exit the Properties dialog box.
This will solve your problem.
Thanks,
Akansh Upadhyaya,
System Engineer,
(Windows + Unix.) -
How can I copy my CS4 InDesign from my iMac to my Macbook Air
I need to have a copy of CS4 InDesign which is on my iMac, on my new MacBook Air. Is it possible to do this and if so how?
Never try to migrate from one computer to another computer, this will not work.
I doubt that CS4 will run without problems, so you should consider to subscribe to the Creative Cloud.
If you will try to install it, make an image file with the disk utility of all installer CDs, copy it on an USB stick, mount these installers and install it from there. But you are on your own. -
CS4 InDesign Pages taking off to R or upper R suddenly
CS4 InDesign 6.0.4, OS 10.6.2, Mighty Mouse (the new flat one with no buttons on top), Mac Pro Computer with Quad-Core Intel Xeon
Hello and Thanks again for Help. We are trying to figure out if this is coming from the newly installed CS4 on Monday or if it is because of the computer getting a new logic board plus the new 3rd party RAM (which was replaced by the co. 3 times) installed and checked at Apple.
Now, since Monday, when I am working in InDesign on my multipage documents, all of a sudden the page takes off to the right or upper right. Or all of a sudden the document takes off and goes to the lst page or the last page. This mouse has no scroll bar on top to accidently hit any more. This is making it very hard to work when the page disappears on you.
The pasteboard stays in location as far as I can tell.
Is anyone else having any problems with CS4 pages taking off on them while they are trying to work.I think you mean the Magic Mouse (the touch sensitive one), the Mighty Mouse is the one that has a scroll ball on the top(?)
If it is the Magic Mouse then you need to turn the scrolling speed down in your preferences. I just switched to the Magic Mouse a few weeks ago it does take some 'learning' to get the movement right as there is no adjustment for the sensitivity of the touch. -
Adobe CS4: InDesign makes server crash.
The situation is like this:
We have a client with some Windows XP and Windows 7 computers. These computers are using Adobe CS4 InDesign.
We are encountering server issues (freezes) due to the use of InDesign.
All clients have InDesign installed locally. The files they use are stored on a server:
Windows Small Bussiness Server 2011 (Windows Server 2008 R2); 16 GB RAM, RAID5 disk setup; Data drive has 60% free space.
All hardware has been replaced recently.
The Network is an 1 Gbps LAN environment.
For now, we know that the server freezes as soon as someone uses InDesign.
We presume this is because off the directory of some files may be changed on the server. Since InDesign works with a database,
it can’t find the required file and freezes.
Is anyone familiar with this problem? Does someone know if there is a hotfix?
If you know more about this or have you had identical problems as well? Please let us know.
We are looking forward to hearing from you.Are you saying that the server freezes or that InDesign running on the clients freezes?
And what exactly do you mean by freezes? Stops and needs to be rebooted?
The only operations that InDesign running on a client system does associated with a server is to issue file open, read, write, and close operations. It is not running on the server itself and in theory cannot freeze the server.
Provide a bit more information and maybe we can be of further assistance.
- Dov -
Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Snow Leopard 10.6.2 CS4 InDesign can't open files with a "#" in file path
Snow Leopard 10.6.2 CS4 InDesign can't open files with a "#" in file path using any of these perfectly normal methods:
1. double-click file in the Finder (e.g in a Folder on your Mac or on your Mac desktop etc.)
2. select file and choose "File... Open" command-o in the Finder
3. drag file to the application icon in the Finder.
4. Select file in Bridge and double-click, choose File.. Open.. or Drag icon to InDesign icon in dock.
If you try to open an ID file named with a "#", you will get an error message "Missing required parameter 'from' for event 'open.'"
This happens to any InDesign file that has a "#" (pound sign, number sign, or hash) in the filename or in the file path (any parent folder).
To reproduce
Name an InDesign file Test#.idd Try to open it in the Finder or Bridge (as opposed to the "Open" dilaog of InDeisng itself).
"Solution"
The file WILL open using File... Open... command-o while in InDesign application.
Rename the file or folders that have a "#" (shift-3) in the filename.
Report to Adobe if it bugs you.
This does not occur in "plain" Leopard 10.5 nor Tiger 10.4
Untested in Panther or before and
Untested with CS3 and earlier in Snow Leaopard.
Anyone have those and want to try this... ?In case this really bothers you: we've added a workaround for this into Soxy. If you enable the option, these documents will open fine on double-click.
You need Soxy 1.0.7 from:
http://www.rorohiko.com/soxy
Go to the 'Soxy' - 'Preferences' - 'Other' dialog window, and enable 'Open InDesign via Script'
(Irrelevant background info (it's all invisible to the user): the workaround works by special-casing how Soxy opens documents in InDesign: instead of using AppleScript, Soxy will use ExtendScript to instruct InDesign to open the document - which works fine). -
How do I fix problem causing Indesign to crash everytime I open it?
I have had InDesign CC 2014 installed on windows 8 computer for month but recently I cannot open it as evertytime it crashed saying 'windows has encountered a problem causing InDesign to stop working' I have tried everything I can think of...please help! (I have it through creative cloud and my other programmes are fine so I don't understand why it is just InDesign?)
What happened the last time it did work? Was there a crash? You might have bad recovery data that is causing it to crash again on restart.
See Replace Your Preferences for directions to the HIDDEN folders where your prefs are stored. The recovery folder is in the same location as the InDesign SavedData file. Empty it and try again. -
Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?
Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini -
I have a problem with indesign cs6 and my epson 3880 on mac
I have a problem with indesign cs6 and my epson 3880 on mac. I need an older version of indesign but do not have a serial number....any suggestions?
I see then I believe Kglad's advice is on track with starting with updating your printer drivers. I have also moved this discussion over to the InDesign forum as the Users in this forum likely have additional suggestions.
Also if you can please turn off your e-mail signature if you want to respond via e-mail. Your responses are going to a public forum where the information is accessible by anyone. I have edited your previous response to remove the signature. -
Problem with InDesign CC redrawing the screen too slow while using Zoom tool
Hello. I got a problem with InDesign CC redrawing the screen too slow while using Zoom tool. Sometimes it takes more than a secong to zoom in or out. However InDesign CS6, Photoshop CC, Illustrator CC works just fine. What could be the problem, videocard or something else? Below is my PC configuration: OS Windows 8 Pro (x64); processor Intel Core i7 2600k CPU 3,40GHz; video adapter NVIDIA GeForse GTS 450; monitor NEC PA271W (2560x1440).
Yes it’s a bug. The trick is to select the tool and then left click the photo information strip and hold for a few seconds until you see the windows bar at the top of the screen (not responding)
The lasso tool should then work normally.
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