Palm 680 Issues HELP!

Question

My phone powers on normally everything works great! once the backlight times out I cannot wake the phone back up!  None of the keys work after the initial screen timeout!  I can recieve calls fine, but I cannot make any phone calls due to not being able to use any of the functions or buttons!
I tried to reset the phone but it just wont reset!! HELP ME PLEASE!
Post relates to: Treo 680 (AT&T)

Answer 1

Try a 10 second soft reset by taking out the battery for at least 10 seconds. This allows the device to power off completely, like a shutdown on a PC.
If that reset doesn't fix the issue you will need to try a hard reset that will put the Treo back to the factory condition. The hard reset will erase all data on the Treo.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
Are you sync'ing the device to the same username in Palm Desktop as an older device?
If you are, this will cause problems on the new device. When you sync the device, it saves the device settings, 3rd party apps, preferences, etc. in the backup folder in the username folder on the PC. When you sync the new device it copies the contents of the backup folder for the old device to the new device. This will cause corruption in the settings for the new device thus causing erratic behavior of the new device.
You may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://www.palm.com/us/support/treo/treo680att/
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705