Palm centro dropping calls at voicemail

I have a new palm centro from at&t. It seems to drop the call, or go to mute when I reach another persons mailbox. It doesnt always do this, but it goes in spurts. I'll hear the ringing, then when I should hear a voicemail message I hear nothing.
Post relates to: Centro (AT&T)

Here is the work around.  I have escalated the issue to both AT&T Tech Support and Palm.  I don't think either really cares so all bets are off on a software/firmware upgrade.
Issue:  Palm Centro has high percentage of call failures on call originations that end up terminating to voicemail or answering machines.  After screen blanks out while the terminating number is still ringing, the phone mutes (both speaker and mic) and acts like the call was dropped. 
The problem occurs when a GSM call origination generates ringback for 30 seconds or longer.  Most carriers now have the handset versus the network generating the ringback that the caller hears.  For some reason Palm mutes the call if the ringback is for 30 seconds or longer.  My findings indicate that this occurs because of their Auto Off  interval.  See page 252 of the owner’s manual.  Also see page 285 where Palm  states:  “ Auto-off interval - The time of inactivity that passes before the screen on your Centro turns off. The wireless features on your Centro are unaffected by this setting.” 
Test:  Find a number that has either an answering machine set to answer after 6 (30 seconds of) rings or another mobile phone on a different carrier (Sprint, Verizon, T-Mobile) that is powered on and has good signal strength.  Most carriers default the time of ringback (page response) to 30 seconds before either delivering an announcement or redirecting the call to voicemail.  If the phone is not on or doesn’t have a signal, the cellular network will not provide 30 seconds of ringback before rolling the call to announcement or voicemail.  In this case, this test will fail and you will hear the voicemail or answering machine greeting.  Make sure you place test calls to the phone # and it goes to dead air before trying the below.
In the Centro:
Go to Phone
Options
System Options
Change Auto Off after from 30 seconds to 1 minute.
Now test to see if you get to voicemail or the answering machine every time. You should also be able to leave a message.  I tested to see if the message gets cut off because the Auto Off  timer could power off the speaker and mic after 20-30 seconds (30 seconds of ringback, a greeting of some length and then the prompts to leave a message).  The message was complete so I do not believe this is an issue but it should be thoroughly tested. 
The downside of this fix is that the screen will stay on for 1 minute after unlocking keyguard.  This will eat up more battery.  If you need max battery life, leave the auto off after set to 30 seconds.  Whenever you receive dead air when you believe you should get voicemail or an answering machine, hit the phone button while the call is in progress.  This wakes up the phone’s screen and you should get the greeting already in progress.  The phone could mute again after 30 seconds but you’ll never know it so your message may get cut off.  I have not tested this but other Centro owners report that the terminating number has a voicemail with a slight buzzing.
Let me know how this works for you.  We need to share this with Palm because there auto off function is certainly affecting the wireless features of our Centros.

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