Palm Centro (OS 5.4.9) not connecting to ActiveSync 4.5 via USB

A friend of mine has a Palm Centro (OS 5.4.9) from Verizon. She uses this device to sync to Lotus Notes 8.0. This requires her to have the following software applications installed on her Windows XP pro-desktop computer.
1) Microsoft ActiveSync 4.5
2) Palm Desktop/Hotsync 6.5
3) Mnotes 4.1.4
When she plugs her Centro into an USB port--Hotsync has no problems detecting the device. However, ActiveSync cannot detect the device. Some of the things I tried to fix the problem.
1) Soft & hard reset on the Centro
2) Remove & reinstall ActiveSync 4.5
3) Try every USB port on the computer
If you have any suggestions it would be greatly appreciated. Otherwise I told my friend to turn in her Centro and move to a Blackberry. They are far easier to sync with Lotus Notes 8.0 email.
Thank-you !
Post relates to: Centro (Verizon)

I also have a Centro from Verizon and am synching with Lotus Notes.  I am using the Palm Desktop (latest release 6.2 from Palm website) and Lotus EasySync v4.2.6 ( http://www-01.ibm.com/software/lotus/products/easysyncpro/ ).  In additon to synching with Lotus Notes I am also synching with my personal emal from comcast.  I am able to synch with my calendar and contacts with no problem.  However, I am not able to synch with my mail account because I am using the Versa Mail application to get my personal email form Comcast and there  is a known conflict between VersaMail and EasySync (Versa is controling the mail conduit so EasySync can not synch mail).  If your friend does not need to access a personal mail account like I do they should be able to get full synch with EasySync, if they are using VersaMail they should be able to get calendar and contact with no problem.  Another optin would be to subscribe to Verizon's premium data service ($49.99 for me) and access personal email through Verizon Wireless Synch and then use EasySync Pro to synch wiht Notes.  i hav e not tried this optio, but based on my conversations with support from Verizon, Palm and IBM this souds like it should work, personally I am not willing to pay the price for the premium service.
If you need additonal information on my setup replay to this thread and I will be happy to give more details
Hope this helps 

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