Palm Centro Software crashes in month view

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Sounds like a corrupted record. Try installing and running DbFixIt from www.pimlicosoftware.com
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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Palm Desktop Software Crashing during Export

Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)

I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
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I'm having some trouble with keeping Palm OS software running on any of my three Macs. The software that installs the files on the Palm TX crashes before the files are fully installed on the Palm.
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Software being used:
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http://www.skyscape.com/estore/gSearch.aspx?cx=013022550384838677848%3Al_7jtjuok oe&cof=FORID%3A11%3BNB%3A1&q=Tabers&x=0&y=0
Taber's Cyclopedic Medical Dictionary
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In the mean time, I'm going to try to install these files one at a time. I hate to because everything else, my dimensional analysis calculator, drug books, and common interactions books all installed fine.

It needed to be downloaded on a card.

Palm Desktop Software Crashed

I recently got a new laptop running Windows 7 and installed the 6.6.2 Palm desktop software so the palm could sync using bluetooth. It worked fine for a month and then it crashed in the middle of a hotsync and the program will not open. I did a clean uninstall, including the registry and reinstalled Desktop and it will not open. During the install, it asked me to do a hotsync and it appeared to work. I tried running as administrator and running in compatibility mode, still no good. Someone on this forum suggested that it was a windows update and that we should reset computer back to initial settings and turning off windows update. I am not going to do that. My wife is attached to her Palm and I need to figure this out. Any help would be appreciated.

Did you set the HotSync conduit to use "USB" in Palm Desktop?
When you plug in the Palm E2, does your computer recognize it and make a noise?
Make sure you are not plugging it into a "hub", but directly into the PC.
Aceeca only offers a patch - I'm not sure why you uninstalled Palm Desktop!
Be sure when you open the Device Manager on your computer that the Palm E2 is still active, and not "gone to sleep".
When all else fails, a Clean Uninstall and Reinstall can usually fix most issues (as long as your USB ports are working correctly on the PC).
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

700P - Installed Palm Desktop 6.2 and "Month View" on my desktop explodes and shuts down software???? How to fix????

I just installed the Palm Desktop 6.2. When working at my computer in the software, if I click on DAY, WEEK, or YEAR view it's fine. But if I click on MONTH it craps out and the software closes up. This is error detail:
AppName: palm.exe AppVer: 6.2.2.0 ModName: datebook.dll
ModVer: 6.2.1.0 Offset: 0003d95e
Post relates to: Treo 700p (Verizon)
Post relates to: Treo 700p (Verizon)

Did you upgrade from a previous version of Palm desktop?
Do you have all your current data on the Treo?
If you have your data in Palm desktop and it is current, export the data for backup purposes, uninstall Palm desktop 6.2 and re-install 6.2.
Here are the export procedure instructions.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
What is the version of windows you are using?
XP or Vista?
Post relates to: Palm i705

Calendar App crashes in Month view

I have noticed today that when I try to navigate forward through the months of the year from Feb using either page swiping or the navigation arrow > at the base of the app, the app crashes each and every time.
A reboot has not resolved this. If the view is set to week, there are no problems, and navigating backwards is fine also (Feb>Jan).
Has anyone else experienced this or can suggest a solution?
Ipad2, 32gb, approx 6gb free.
IOS 6.0.1

Musky50's suggestion worked for me too. It appears to be a clock change to summer time (the Americans change after us) and if you change all your April 1st All Day events to timed events this seems to work. If you have subscribed calendars etc you will need to uncheck these as Events in a subscribed calendar can't be changed and some are All Day. Someone somewhere else said that the update to 6.1 cured this problem. I haven't done this yet so can't say.

Calendar crashes in month view mode

iPad 2 - iOS 5. Using Calendar app, viewing in month mode. Paging from month to month. When I page from february 2013 to march 2013, the app crashes. Consistently. Is it just me?

Temporary workaround identified at least, at your link above.
Workaround:
Please edit all-day events on 1 April 2013. Either remove the event or change the all-day event into an appointment event, starting for example 12.00.
It worked for me.

Calendar Month View - AGAIN

I have been working for two weeks on moving the Palm Desktop from an XP to a new installation of Vista. Following the directions on your web site I downloaded PD 6.2 and installed it. I synced my Tungsten E2. The first time I clicked on the month view the system crashed.
Since then I have been through two chat sessions, reinstalled PD over a dozen times, reset my E2 several times, and followed the many suggestions on this site. All these efforts have failed and I still get the same crash on month view.
I have wondered if any others have experienced the same problem and searched the internet. It seems I'm not alone in thinking that there is actually a problem with the PD 6.2 software. I wanted to go the extra mile to be sure so...
Today, while watching the Olympics in Beijing, I typed an entire years data into a completely empty fresh install of PD. No hot sync was performed, the datafile was new and empty before I started. As soon as I completed the entries, I selected month view. Once again the system crashed!
Given the testing I have done I no longer accept your suggestion that my data is corrupt. If it was corrupt, it was PD that corrupted it. The fact is PD 6.2.x has a problem and you would do your users a great service by admitting it, making a conserted effort to correct it, and to stop blaming customers who have faithfully supported your company for many years.
Finally, I also find it a concern that you have removed any method to import data such as CSV files. Now that I have followed your instructions (resetting my palm) I have no easy way of reloading my data. Yes I have plenty of backups but they only work on PD 6.2 and it corrupts my data.
I am running out of time. I can be patient if I have some acknowledgement that the problem is being addressed. If not it's time for me to give up my long term commitment to Palm products and move in another direction.
I would appreciate any thoughts on this topic.
Sincerely,
Jack Cornelius
Post relates to: Tungsten E2

Thanks for the wild and crazy ideas.
I did remove any events that span midnight and it did not help.
I looked at the DbFixit program. Since it corrects problems in the Palm and not in Palm Desktop I believe it is not relevant. The reason I belive the palm device is not involved is because of the following test:
I removed all previous Palm Desktop versions
I removed all registery entries for both Palm, PalmOne, and the USB (as specified by a chat session with Palm)
I removed all data directories including \Program Files\PalmOne, \Program Files\Palm, and \Palm
I removed all instances of data in the Documents directory
I did a cold boot of the computer
then...
I did a fresh install of Palm Desktop
I typed in a year's worth of data
I did not sync or otherwise connect a palm to the system
I selected month view
The system crashed!
I believe this takes the Palm device completely out of the loop. This problem occurs when typing data in Palm Desktop from the keyboard.
I appreciate any ideas, and will follow up on them.
Thanks again
Jack Cornelius
Since no Palm was involved, the corruption must have occured in the Palm Desktop program itself.
Post relates to: Tungsten E2

Palm Desktop crashes on calendar 'month' view

I am running Desktop by ACCESS 6.2.2 on WinXP with AT&T Centro. There are random months in my desktop calendar that cause the desktop to crash when I select the 'Month' view (June '08, April '07, Nov '08). I can't find any common trend unique to these months, the 'day' and 'week' views work fine for these months. I have searched this forum and found a couple similar symptoms but no real solutions. I have uninstalled/re-installed Desktop, but no change. Any help would be greatly appreciated. Thanks, Paul.
Post relates to: Centro (AT&T)

jes91354 wrote:
I've been having the same problem with Palm Desktop 6.2.2 on XP with my Centro. So I split up all the events that spanned midnight, as HardBeatZ suggested, and if fixed three of the six months that crashed. I've also run dbfixit, as he suggested in another thread, which found no corrupted records. Any other suggestions? I saw in that other thread (http://forums.palm.com/palm/board/message?board.id=software&message.id=27310&query.id=29789) the idea of trashing the months and re-entering events, but that seemed to be a different problem with Vista.
I see the suggestion here by patkosanke to revert to 4.1.4, which is what I previously had for my Tungsten E. What about all the warnings with my Centro that I had to install the included 6.2.2? Are those warnings not true for XP? And what about the change from dat to mdb files, if I were to revert? Reverting seems to postpone the inevitable transition to Vista, though.
Also, it seemed to me that 6.2.2 had more fields for phone numbers, for which I reformatted bunches of my contacts -- previously I had doubled up on some, but that doesn't allow them to be dialed. Is that a change from 4.1, in which case reverting might kill those fields, or is that possibly a change from my even earlier IIIx?
Thanks,
John S.
Post relates to: Centro (AT&T)
Ok if you remove your data from palm desktop does it still crash in the month view, also what months are crashing, I could possibly do a little research and tell you what days are causing the problem.
Post relates to: Centro (Sprint)

Palm Desktop crashes when viewing one month in monthly view

Hi--this is a weird problem. Never seen it before.
--My Treo 680 (Win XP SP3), with Palm Desktop 6.2.2 seems to sync fine. I make changes in the Treo, it appears on the desktop.
--Also, I can view and edit the desktop in DAY view.
I normally default to monthly view though--and when I try to edit anything in a monthly view the Palm Desktop immediately crashes.This also seems to happen only with one month--July--where I recently added a lot of new appointments.
I ran the "check" tool for corrupted records, came up clean.
The data seems to be there and be safe and sync, but every time I try to access this one month from monthly view--it crashes.
Any advice, suggestions?
Post relates to: Treo 680 (Unlocked GSM)

Your link generated an error message..but I did find a couple of relevant threads. Thanks..
--I have no appointments spanning midnight, so I presume that's not the problem
--I'm reluctant to downgrade versions. I use the same software on my Vista laptop as on my XP desktop and I'd like to confuse the issue or go through degrading both.
The dbfix program was more interesting. It found for Calendar: one appointment in several places that it said "blob goes beyond end of record."
I don't know what that means, but it was particularly odd as this particular appointment was repeated in multiple years as long ago as 1969, it said--which goes beyond the ability of the desktop software even to access; certainly I wasn't using a Palm in 1969, and obviously it didn't exist. So I deleted all of them but for that 1969 one since the desktop will only go back to Jan 1970.
After deleting what I could delete on the desktop, I sync'd.
Didn't help.
I ran the program again and the exact same older--presumbably fictitious-appointments from old years like 2007 were still coming up as checked errors. Hmmm. Apparently deleting them on the desktop helped not at all. So now I deleted one on the 680 as a test.
I sync'd. Immediately crashed the Palm, but when it came came back up. I doublechecekd--that 2007 record was now gone from everything, desktop and PDA. I syncd again,,,went through fine this time.
Ran dbfix again to check--just coming with that one 1969 inexplicable error. Ran Palm Desktop now. Ran the Options/Tools/Check record on the desktop (included utility) just to be sure--no errors.
The final test--running Palm Desktop back in monthly view. Immediately crashed again.
Shrug!
Now, I don't mind buying the dbfix program if that'll do it, but does this seem like something it needs to go through and might actually fix, as opposed to my manually deleting the things?

Palm Desktop crashes moving a recurring appointment in month view

In month view in Calendar, Desktop 6.2.2 crashes when attempting to move one ocurrence of a repeating appointment. Any fixes?
Post relates to: Centro (Unlocked GSM)

In Calendar - Edit Event - select a different date - OK and it crashes. Normally I would expect a prompt asking whether to apply the changes to Current/Future/All but it doesn't get that far. This appears only to apply to events that are part of a recurring series and only when in month view and selecting the event in the "Daily" sidebar. I will try not to do that in future!
Post relates to: Centro (Unlocked GSM)

Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

My computer crashed shortly before I upgraded to a new Centro. I need to backup the data on my 700p so I can transfer it to the Centro. Do I need to install the old Palm desktop first, or can I use the Centro software to back up the 700p?
Thanks
Post relates to: Centro (Sprint)

The Sprint version of the Centro still ships with Palm Desktop 4.2, which should be the same as you were previously using with your 700p.
My understanding is that only the AT&T and Verizon versions of the Centro (and probably the new Unlocked Centro) ship with the new Desktop 6.2 by Access.
As for the bonus applications, I have the AT&T Centro and all of the bonus apps were actually accessed via online download directly to the phone. And if I remember correctly, Documents To Go v.10 including the desktop application, was also done via download rather than being installed on the disc. Required entering the correct registration/activation codes. I guess they've gotten away from including this software directly on the installation disc.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 06-29-2008 12:25 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Centro AT&T Desktop software run time error upon opening

I previously had a Palm 515m and the associated desktop software.
Just bought a Centro
I installed my the Desktop by Access software and was able to syncrinize several times, as well as open and use the software.
Today I receive the following error and cannot open the desktop software:
Microsoft Visual C++ Runtime Libr
runtime error
Program: C\ProgramFiles\palm one\palm.exe
abnormal program termination
I don't know if it matters, but my computer does sync on a network when I am at the office, and I do get error messages sying it cannot sync my palm files.
How do I fix this and get my desktop program to function progerly
Post relates to: Centro (AT&T)

That may work. If not ill leave this posted. Your IT can walk though my directions as needed to gets this up and running for you.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to C:\Program Files\Palm or Palm One. Highlight your Palm Desktop username and right click and copy. Then go to your desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Like the above folder delete the whole palm folder. One this is done you will need to delete some registry keys from your registry.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of your self see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To help against this we need to do a backup.
Go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
Easiest way to make sure your doing the right one highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before create a hotsync name.
Post relates to: Palm Z22

Palm desktop calendar - in month view, event times are in wrong order!

I use Palm Desktop 4.1.4 on my Windows XP machine (I don't own a PDA). I enter my appointments in Week view and they look fine, but when I go to Month view (I want to print this view), the events for a given day show up in the wrong order!
For example, on one day I see:
9a Event
10:30a Event
2p Event
12p Event
and on the next day I see:
9a Event
2p Event
10a Event
I tried changing things in Options and Preferences - no luck. I have messed around with it and can't figure out any weird pattern it might be sorting by (I've tried re-entering appointments to see whether it sorts by the last time they were entered/edited, and looked into whether it was sorting by category, length of event name, first digit of the time, length of time, alphabetically by event name, by whether it repeats/has a location/has a note/has an alarm/was entered by clicking once and typing or by right-clicking). It just seems baffling, and it definitely seems like a bug, since of course you'd want your events sorted by time.
Does anyone know what's going on or have this problem?
Thanks!
Post relates to: None

I had looked at this in response to another post, and didn't notice the same problem. But then I went back further and noticed it sure enough...it's only occasional.
I haven't done any kind of analysis as you have apparently done, mostly because I don't really use the desktop application except occasionally.
Thought maybe it sorts repeating events differently than single events, but I've seen it both ways, so that doesn't seem to be it.
It doesn't bother me enough, but it certainly seems like it would warrant an email support request to Palm, to see if they have an answer.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Centro Software crashes in month view

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