Palm Centro Sync Error

Hi Everyone,
I recently upgraded to the Palm Centro and I love it, the only thing is I've been getting the same error message since the first time I synced with my laptop.  I've looked through the first 16 pages of this forum hoping to find some information and while I saw a few posts, none referred to the error message that I'm getting.
Phone: Palm Centro
OS: Windows Vista
Connection: USB
This is the error message:
PMTraceDatabase
Protocol Error
Handheld file could not be opened. (4004)
SYNCERR_FILE_NOT_OPEN
Whatever help you can provide will be greatly appreciated.
Thanks
Post relates to: Centro (Sprint)

If you do a search on the forum for 4004 you will find many other posts about the error message especially with Vista. The Centro is relatively new and any extra information you can provide us will greatly help decode this error.
1. Can you post all third party applications you have installed on your device
2. What device did you upgrade from?
3. Did you follow standard upgrade procedures that can be found here http://kb.palm.com solution id 12926
4. Are you syncing through EAS?
5. Are you doing a cabled sync, bluetooth, wireless?
6. Are you using any other backup program, either through Sprint or another third party company?
7. Are you syncing to Palm Desktop or Microsoft Outlook? (if outlook what version)
At this time with the limited information you have provided the only solution I can suggest if the soft reset as the previous person posted is to hard reset your device and follow the standard upgrade procedure that I provided for you on step 2.
Any other information you can provide that you believe might be of some use will be great also.

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