Palm centro won't ring

For some reason my new palm centro won't ring, show any missed calls, or let me check my voicemail at home, even though it shows all bars and appears to have network service. I can, however, do all of these things in other locations.
I was on the phone w/ tech support for 45 minutes trying to get to the bottom of it and they said I should consider having it replaced where I bought it. But I've been reading online complaints from others who have gotten replacement phones and are having the same problems so I don't want to replace it if that won't address the problem.
Does anyone know how to fix this?
Thanks,
ross
Post relates to: Centro (AT&T)

Hi, and welcome to the Palm Community Forums.
For some reason my new palm centro won't ring, show any missed calls, or let me check my voicemail at home, even though it shows all bars and appears to have network service. I can, however, do all of these things in other locations.
As I understand your situation, the phone works correctly (it rings, shows missed calls, and lets you check voice mail, etc.) in locations other than your home. When you get home, these things no longer work?
Are you able to make any outgoing calls from your home?
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Similar Messages

Palm Centro, won't send/recieve text messages or let me go onto the web or messangers

So, I've had my Palm Centro for about 2-3 months now. It has always worked fine and what not but today when i woke up, i tried responding to my nightly texts and sign into msn
I tried doing so and it says
"Attaching GPRS"
I have no idea what that means, it has never done that before and now nothing I use DAILY is working.
Please help me?
Post relates to: Centro (AT&T)

Have you tried a Soft Reset? It's the first thing to do with any Palm "hiccup"... Pull the battery, wait 10 seconds, and replace.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Centro Won't Power On

Alright, so I've had my palm Centro for almost a year now and have run into the infamous Hotsync Loop problem once before. I did a soft reset and it fixed the problem. Now it has happened again and the phone will not respond to soft or hard resets at all. Yes, it was charged and the light turns on when it is charging. No, there was no water damage or 3rd party application installation.
It seems to me that the problem has no real solution other than replacement, and I have no intention of getting another Centro.
My only question is whether I'll be able to salvage my contacts and transfer them to another phone. Verizon is my carrier and I have never Hotsynced the phone to my computer so it is not backed up.
Post relates to: Centro (Verizon)

The only thing left to try is cleaning the connector on the bottom of the Centro. Is there any green corrosion on the connector?
Take out the battery and wait for at least 1 minute to allow the Centro to power off completely.
Take a soft lint free cloth and dampen with alcohol. Clean the connector. Wait for the alcohol to dry and then power on the Centro to see if it will stop hotsync looping.
If you never hotsync to the PC you can use a program called NVbackup to backup your device to an SD card. Do a google search for the program, it is free.
If the Centro will not stop hotsync looping, unfortunately there is no way to recover the data on the Centro.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/centro/centro/verizon/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Message Edited by cygnusX1 on 09-18-2009 09:12 AM

Palm Centro won't connect to computer

i have a major problem and i have no idea how to get it fix. yesterday when i connected the USB core to my Palm Centro from my Windows computer using HotSynce it worked perfectly but today it is not connecting to my computer.???.. any idea why it does this or how i can get this problem fix?
thanks

I got it to work. Dont know how..but it did..

Palm Centro won't sync Contacts with Desktop

It seems that a few people have had this problem, and I haven't really seen it answered yet. When I enter new contacts in Palm Desktop, they do not get sync'ed to my Centro. The log will just look like this:
HotSync session completed successfully on 07/25/08 21:47:35
HotSync session started on 07/25/08 21:47:32, and completed in 3.0 seconds
To Do List synchronized successfully
Duration: 0.4 seconds
Memo Pad synchronized successfully
Duration: 0.4 seconds
Media synchronized successfully
Duration: 1.6 seconds
In other words, Address Book does not even show up here. I deleted my Hotsync ID on the Centro and changed it in Desktop, and that seemed to sync everything back up again. But the problem still exists when I try to add a new contact. (I also did a hard reset, and then everything sync'ed over as well... and now I'm back to ground zero.)O Adding a new contact on the Palm likewise does not sync back to the Desktop.
I have checked the conduits on both the Palm and in HotSync manager 1000 times, and they are set to synchronize properly.
I do not use Exchange, although I did unsuccessfully try to set it up once with my work e-mail (never actually worked, and I've since deleted the VersaMail account). I noticed this problem after the recent firmware update, but that's not to say that it's the culprit.
Any help or insight would be most appreciated!
Post relates to: Centro (Sprint)
Post relates to: Centro (Sprint)

Once you have successfully synced to an exchange server the only way to completely remove it from the device is a hard reset, one thing you might want to try is a program called NVbackup, back your device hard reset and then do a selective restore and sync back just your contacts, this should then completely remove the exchange account and help you keep your contacts, you may want to manually jot down your contacts just in case though.
For instructions on a hard reset please see http://kb.palm.com solution id 887
Post relates to: Centro (Sprint)

Palm Centro won't work

I had a Centro, and then the screen cracked. I got another one (refurbished), and now it's having problems. When I put the battery in, sometimes it loads up to the screen where it connects to Sprint, and then turns off. The led then blinks once, for about half a second, then the phone is dead. After about 5 minutes when I re-insert the battery, It chooses whether to repeat what happens above or just stay dead and blink again. It's not the battery, because I've tried it with two different batteries, and both batteries work on my other Centro. If someone can help me found out what's wrong thanks, any help is appreciated.
Post relates to: Centro (Sprint)

Try a hard reset to get the Centro back to factory settings. Do not sync. and see if you have the same issue. If you do, then the Centro needs to be repaired.
Click on the following link to the kb.hpwebos.com webpage for the article regarding reset procedures
http://kb.hpwebos.com/wps/portal/kb2/common/article/887_en.html
For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.
http://kb.hpwebos.com/wps/portal/kb/na/deviceselector/page_en.html#NA%20Phones:Centro
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Choose your carrier from the screen in the link above.

Windows Vista won't install device driver for Palm Centro

My Windows Vista PC can't seem to find the device driver info to install my new Palm Centro. I've downloaded the latest version of Palm software. Any ideas? Thanks!
Post relates to: Centro (AT&T)
This question was solved.
View Solution.

ch96hh wrote:
I am having the same problem - my computer can't find the device driver (Windows Vista) but I DO have bluetooth installed and visible. Can you help?! I am really not very good with technical things, but I've done a tone of research and haven't been able to solve the problem.
Thanks in advance!
Post relates to: Centro (AT&T)
Read through the several large threads at the top of this section concerning syncing with Vista64...
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Vista won't recognize Palm Centro hardware

I have downloaded from the internet as well as from my Centro Smartphone (Verizon) disk the required software, and when I come to the step to plug in the phone to the computer, all I get is device drivers not found. I have had it do a search for the drivers to no avail. This phone's drivers had no problem with my XP computer. Any ideas??
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

A couple months ago, I bookmarked this page:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=17980
I NEED the information on it regarding what to do about syncing via bluetooth for a Palm Centro. I now regret not printing it when the post was visible, but now I get a "message not found" error.
I thought that page had step by step how-to for syncing with bluetooth to the Centro. Since I have Vista 64-bit, I know that's what I need to do.
Any ideas what happened to that post? Was it moved? To where? I've been browsing the board for an hour now and getting really frustrated. Thanks.

Centro not playing ring tones

Sorry if this is the incorrect place to post this issue. I have had a palm centro for awhile now and I have always made my own ringtones. I simply use an MP3 splitter to cut a song to a nice 20 second segment that I like then I use www.ventones.com to upload the 20 second MP3 to my phone. This had always worked fine until about a week ago I had to order a new centro through sprint because of some buttons sticking/not working. When I got my new centro my whole ring tone making procedure worked fine until I went into my sounds and alert section, clicked on the ringer I just uploaded ,and no sound!!! I tried various files with the same result. What could be causing this??? It always worked just fine in the past and all my other ringers work just fine.
Post relates to: Centro (Sprint)

Will the Centro playback any sound from the OS or is it just the mp3 ringtones that won't work?
Stu :-)
www.myspace.com/stuartguthriemusic

How to charge your Palm Centro via 64-bit Windows, with a USB cable

Here is a way to recharge your Palm Centro on your 64-bit Windows computer, through a USB cable. But first, a few brief explanatory notes...
Note 1: I have successfully used this method to charge my Palm Centro from my 64-bit Windows 7 computer. This method probably works for other Palm devices and other 64-bit Windows versions (XP and Vist)... but I haven't tested this on any other configurations. Others may feel free to post their successes or failures with their setups.
Note 2: This method will NOT allow you to HotSync your Palm to the computer via USB. All it does is let you charge your Palm via USB. If you need to HotSync your Palm, and you have 64-bit Windows, you have to use Bluetooth or some other method. To learn how to use Bluetooth to sync, search for "bluetooth sync 64-bit" or something like that on this forum.
Note 3: If you're wondering why someone would need to use this method - why not just plug the phone into a wall outlet, right? - it's because the Centro's charging jack can get messed up. Mine has not worked properly for the last several months
Note 4: I will not be posting any follow-ups to this message. This is my first (and only) post here... I'm posting here because I am very grateful to this forum: It is here that I learned how (and why) to sync my Centro to my computer via Bluetooth, because Palm doesn't support 64-bit Windows. This is my way of saying "thank you"! I'm not trying to be harsh by not following up... it's just that I won't be checking this thread, and I don't want anyone to have bad feelings if they ask questions and I don't respond. I'll be as thorough as I can in this one posting, though.
Note 5: I cannot claim credit for actually discovering this solution. I found it after HOURS of looking online... it was on some obscure website. Unfortunately, I can't remember where I found the original solution, so I can't credit the discoverer here. However, I have done my best to provide much more detailed instructions here.
Note 6: Lastly, Palm should support 64-bit Windows. Period. Some of you may say, "It's not Palm's fault - the company that makes the Palm OS is Access, and it's Access's fault for not supporting 64-bit Windows." Well, this may be true, but Access has stated that Palm has not requested a 64-bit driver. (In fact, you can call Access and ask them directly.) And if Palm doesn't ask (and pay) for it, Access sure isn't going to create one on its own. I used to LOVE Palm devices... I've used Palms for 12 years now, and for most of that time, I heartily recommended Palms to all my friends. But, between this problem and the other problems I've had with my current Centro and my previous Treo, I'm done with Palm. No more for me.
OK, here's how to charge your Palm (finally!)
1) If you haven't done so already, install the latest version of Palm Desktop / HotSync on your computer. You can get this at palm.com, under the "support" section. (Actually, I'm not sure if this is necessary, but I already had done this.)
2) As you're installing the software on your computer, toward the end of the process, do not actually sync your Palm to your computer. Just cancel or whatever you have to do to avoid that step. (Remember, the whole point here is that Palm does not have a driver compatible with 64-bit Windows, so you won't be able to sync via USB.)
3) If you don't already have it, get the PocketTunes application (also known as "pTunes") on your Palm device. If you have to install the software, you may need to do so wirelessly or via a 32-bit Windows computer (because, again, Palm doesn't support 64-bit Windows).
4) Connect the Palm USB cable to your computer. If you are using a desktop, plug into the USB ports on the BACK of your computer. These ports are directly powered, whereas the ports on the front of your desktop may not be. You'll want as much juice as possible to charge your Palm.
5) Connect the Palm USB cable to your Palm.
6) Turn on the Palm device, and open the PocketTunes application on your Palm.
7) PocketTunes will try to connect to Windows Media Player (on your desktop). Tell your desktop to connect to Windows Media Player. (You can save time by telling your desktop to do this automatically.) When PocketTunes connects with Windows Media Player, you'll have a power connection via USB.
8) PocketTunes will eventually show that it is "Idle" on the Palm.
9) To confirm whether the Palm is charging, look for the charging light (on the Centro, it's on the upper left) to turn solid red. You can also hit the home button on the Palm to see the battery / charging status. To get the charging working, you may have to exit PocketTunes and come back into it a few times before the charging light comes on. I have no idea why you have to do this; I just know what I wind up doing sometimes. You don't have to unplug and replug the phone from the USB cable, or turn the phone off and on. Just leave PocketTunes and come back to PocketTunes.
10) If you exit the PocketTunes application on the Palm, the Palm will still charge - but you'll get the constant and annoying "no driver" noise from Windows. To avoid that sound, just keep the Palm on PocketTunes while you have the Palm plugged into the USB cable.
11) You can close Windows Media Player on the desktop once you have the Palm charging.
12) Once you have this set up properly, you can speed up the process by setting the HotSync cable button to PocketTunes - after all, that button no longer needs to be set up to HotSync via USB cable.
When you have everything set up, here's what you would be doing on a regular basis:
-- Plug USB cable (which is already plugged into your computer) into Palm
-- Hit HotSync button on cable --> This starts PocketTunes --> PocketTunes automatically opens Windows Media Player on the computer
-- See if charging light turns solid red --> If not, exit PocketTunes, then hit HotSync button on cable to start PocketTunes again
-- Repeat until charging light turns solid red (success!)
-- Once the Palm is charging, close Windows Media Player on desktop
Best of luck to all who need this!
Post relates to: Centro (Verizon)

Why do you want to create your own driver instead of what comes with the device? If you go that route, you need all of the low level USB RAW protocol from the vendor. Did you get that? Yoe are wasting your time if you don't have that. Is the driver from the vendor documented? If it's a USB connection, how does that connection show up in windows device manager?

Windows 7 and Palm Centro help needed please

Can someone recommend an inexpensive blue tooth external adapter that is compatible with Windows 7, 64 bit so that I can sync my Palm Centro?
Thank you.
Post relates to: Centro (Verizon)

dottylibrarian wrote:
I have the same problem. Had an XP computer. Now have a Windows 7. Installed the software from CD but I'm sure there must be a driver for Win7. I have a 64-bit computer. Cradle won't sync.
The CD that came with these handhelds does not have a 64-bit driver. Neither does Palm Desktop 6.2.2. But the company that took over PalmOS did make one.
Read this thread for information on installing the Palm Desktop 64-bit drivers.
Note: these are 3rd party drivers and not supported by HP.

Can't sync palm centro with Mac G4 and palm software 4.2.1

I just purchased a palm centro690 smart phone. My service is with verizon. I have a Mac G4 with OS 10.4.11. I already had palm software installed on my computer and was using the palm calendar as my main calendar. My calendar and address data won't sync with my palm centro. I've tried changing the settings of the conduits to 'MacIntosh overrides device'. I've tried removing and then reinstalling the palm software as well. Strangely enough, the memos and the tasks did hotsync. I spent around 2 hours with palm tech support and nothing is working. I'm not completely sure, however, that I correctly removed the palm software from my desktop before reinstalling the new software. Any help or ideas would be greatly appreciated.
Post relates to: Centro (Verizon)

Hello Allen G
Thank you so much for your reply. I did speak to a different customer service person at Palm tech support. I think that the problem was that I had a different username on my device (from a previous test) and after changing that and doing a hard reboot of the phone and also changing the settings on the proper conduits, it is now working. I had tried changing the settings on the conduits before, but I think that it had synced with the wrong username on the device for some reason. It now seems to be working.
drleslie
Post relates to: Centro (Verizon)

Centro won't Hotsync Calendar and Contacts with desktop

Here's my problem. I hotsync, but my Calendar and Contacts don't transfer to or from the handheld to the desktop. I'm using a Palm Centro and trying to sync with Palm Desktop 4.2.1 on a MacBook running MacOS 10.4.11.
I already tried a complete restart of my Centro, erasing all user data. I then hotsynced it and it restored from the backup on my MacBook, but this did not fix the problem. It restored my contacts and all my apps to their prior status, but I lost all the Calendar data in my Centro. I still have the data on the MacBook from whenever it was just before it stopped synching correctly.
The log proposes that I run the Contacts and Calendar applications and then run a hotsync. I did that, but no results. I still get the same stuff in the log.
Please help.
HG
Here's a (partial) log of a Hotsync. This interface won't let me post the full log.
Loading “Conflict Notifier”
   Notifier 'Conduit Conflict Notifier' version 1.0.0
Notifier Conduit Conflict Notifier OK
'AppleMailConduit' failed (error = A program error has occurred.)
Loading “Install Conduit”
   Conduit “Install” version 3.0.0
   Sync type is Fast
OK Install
Loading “Voice Memo Conduit”
   Conduit “Voice Memo” version 3.0.0
   Sync type is Fast
OK Voice Memo
Loading “ToDo Conduit”
   Conduit “To Do List” version 3.0.0
   Sync type is Fast
   Remote database 1 name is ToDoDB
To Do List did nothing
Loading “Tasks Conduit”
   Conduit “Tasks” version 3.0.0
   Sync type is Fast
   Remote database 1 name is TasksDB-PTod
OK Tasks
Loading “Photos Conduit”
   Conduit “Media” version 3.0.0
   Sync type is Fast
   - Local category 'Family' has been deleted.
   - Local category 'Friends' has been deleted.
   - Local category 'Scouts' has been deleted.
   - Local category 'Vacation' has been deleted.
OK Media with 4 message(s)
Loading “Note Pad Conduit”
   Conduit “Note Pad” version 3.0.0
   Sync type is Fast
OK Note Pad
Loading “Memos Conduit”
   Conduit “Memos” version 3.0.0
   Sync type is Fast
   Remote database 1 name is MemosDB-PMem
OK Memos
Loading “Memo Conduit”
   Conduit “Memo Pad” version 3.0.0
   Sync type is Fast
   Remote database 1 name is MemoDB
Memo Pad did nothing
Loading “DocsToGoConduit”
   Conduit “Documents To Go” version 3.0.0
   Sync type is Fast
   Remote database 1 name is DocsToGoDB
   Remote database 2 name is DocsToGoDB
Documents To Go did nothing
Loading “Datebook Conduit”
   Conduit “Date Book” version 3.0.0
   Sync type is Fast
Date Book did nothing
Loading “Contacts Conduit”
   Conduit “Contacts” version 3.0.0
   Sync type is Fast
- The Contacts conduit could not find a Contacts database file on the handheld.
Please launch the Contacts application on the handheld,
then perform another HotSync operation.
Contacts did nothing
Loading “Calendar Conduit”
   Conduit “Calendar” version 3.0.0
   Sync type is Fast
- The Calendar conduit could not find a Calendar database file on the handheld.
Please launch the Calendar application on the handheld,
then perform another HotSync operation.
Calendar did nothing
Loading “AppleMailConduit”
   Conduit “AppleMail” version 3.0.0
   Sync type is Nothing
AppleMail 2.0.1
   Mac OS X SysSccript (0)
Did nothing
AppleMail did nothing
Loading “Address Conduit”
   Conduit “Address Book” version 3.0.0
   Sync type is Fast
Address Book did nothing
Loading “Install Conduit”
   Conduit “Install” version 3.0.0
   Sync type is Fast
OK Install
Loading “Backup Conduit”
   Conduit “Backup” version 3.0.0
   Sync type is Backup
   Remote database 1 name is MyTreoSupportGO
... lots more lines like that ...
   Remote database 294 name is MainViewWallpaperCache
   Backed up MultiMail BData.pdb
   Backed up HxSyncRegistry.pdb
   Backed up Saved Preferences.prc
OK Backup
Loading “Conflict Notifier”
   Notifier 'Conduit Conflict Notifier' version 1.0.0
Notifier Conduit Conflict Notifier OK
Last sync time and PC ID updated on handheld
HotSync Complete 7/19/08 3:33:50 PM
Post relates to: Centro (AT&T)
Post relates to: Centro (AT&T)

This may be dumb, but I did not think to look for this until i called Palm for help...
After I had issues syncing, I re-installed the Palm software..when you do that, it sometimes turns off the ability to sync. To confirm that you have the ability to sync, open Palm Desktop and go to Hotsync --> Setup, and check the HotSync Controls to see if it is "Enabled"
Also, if you have problems syncing with Entourage...try this...
http://forums.palm.com/palm/board/message?board.id=macintosh_hotsync&thread.id=6343
I just posted it.
Post relates to: Centro (Verizon)

Palm centro dropping calls at voicemail

I have a new palm centro from at&t. It seems to drop the call, or go to mute when I reach another persons mailbox. It doesnt always do this, but it goes in spurts. I'll hear the ringing, then when I should hear a voicemail message I hear nothing.
Post relates to: Centro (AT&T)

Here is the work around. I have escalated the issue to both AT&T Tech Support and Palm. I don't think either really cares so all bets are off on a software/firmware upgrade.
Issue: Palm Centro has high percentage of call failures on call originations that end up terminating to voicemail or answering machines. After screen blanks out while the terminating number is still ringing, the phone mutes (both speaker and mic) and acts like the call was dropped.
The problem occurs when a GSM call origination generates ringback for 30 seconds or longer. Most carriers now have the handset versus the network generating the ringback that the caller hears. For some reason Palm mutes the call if the ringback is for 30 seconds or longer. My findings indicate that this occurs because of their Auto Off interval. See page 252 of the owner’s manual. Also see page 285 where Palm states: “ Auto-off interval - The time of inactivity that passes before the screen on your Centro turns off. The wireless features on your Centro are unaffected by this setting.”
Test: Find a number that has either an answering machine set to answer after 6 (30 seconds of) rings or another mobile phone on a different carrier (Sprint, Verizon, T-Mobile) that is powered on and has good signal strength. Most carriers default the time of ringback (page response) to 30 seconds before either delivering an announcement or redirecting the call to voicemail. If the phone is not on or doesn’t have a signal, the cellular network will not provide 30 seconds of ringback before rolling the call to announcement or voicemail. In this case, this test will fail and you will hear the voicemail or answering machine greeting. Make sure you place test calls to the phone # and it goes to dead air before trying the below.
In the Centro:
Go to Phone
Options
System Options
Change Auto Off after from 30 seconds to 1 minute.
Now test to see if you get to voicemail or the answering machine every time. You should also be able to leave a message. I tested to see if the message gets cut off because the Auto Off timer could power off the speaker and mic after 20-30 seconds (30 seconds of ringback, a greeting of some length and then the prompts to leave a message). The message was complete so I do not believe this is an issue but it should be thoroughly tested.
The downside of this fix is that the screen will stay on for 1 minute after unlocking keyguard. This will eat up more battery. If you need max battery life, leave the auto off after set to 30 seconds. Whenever you receive dead air when you believe you should get voicemail or an answering machine, hit the phone button while the call is in progress. This wakes up the phone’s screen and you should get the greeting already in progress. The phone could mute again after 30 seconds but you’ll never know it so your message may get cut off. I have not tested this but other Centro owners report that the terminating number has a voicemail with a slight buzzing.
Let me know how this works for you. We need to share this with Palm because there auto off function is certainly affecting the wireless features of our Centros.

Installed IE 8 on my vista home laptop and now my palm desktop won't open .

The desktop that came with my palm Centro worked fine for a year. I installed IE8, now when I try to open the Palm desktop it won't open. I can still hotsync via USB. Windwoes says there is a problem and it can't open but will look to see if there is a solution. Windwoes doesn't find one. I tried to go back to a previous restore point, still nothing. I don't have bluetooth on my computer so new 6.2 desktop is not an option. Help Please
Post relates to: Centro (Sprint)
This question was solved.
View Solution.

Hello geocostello and thanks for posting on the forums....
You can re-install the 4.2 desktop that came with your centro via the CD. (if you still have it...) If not, you can go to the palm.com and do a search for Desktop Manager 4.2 and download it, then install it. This should not affect your data. Before doing this, try going into the Add/Remove Programs and un-installing the desktop manager from there. Then re-install the software. Again, This should not affect your data.
If the software does not un-install from Add/remove Programs, you can go to microsoft and download the Microsoft Un-install Utility. This should remove the software and registry entries and allow you to re-install the Desktop manager 4.2
Let us know what happens....
Thanks,
Cola

Palm centro won't ring

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