Palm contact download problem

cannot transfer palm contact information to my 8300.  In the Blackberry software, I get all the way to where I can choose to download from Palm or some other device, but the area is gray on the screen, and I cannot check the Palm device on the screen.  I have downloaded the disc, and when that did not work, I downloaded from the web, and that didn't do any better.  Any ideas? 

Hi and welcome to the forums!
Are you using the device switch wizard?
What version is the Desktop software  and what PC operating system are you using? Are you using Outlook, if so what version.
Thanks
Transfer Contact info:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03050&sliceId=SAL_Pub...
Switch device Prodedure:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB05459&sliceId=SAL_Pub...
Why the buttons are greyed out:
 http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10722&sliceId=SAL_Pub...
Let us know if this helps,
Thanks
Message Edited by Bifocals on 10-02-2008 11:20 PM
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