Palm Desktop 6.2 automatically shuts down when trying to create/edit calendar events

Question

Hi,
I have a Palm Pre and PD 6.2 installed on my computer. Right now I have Win 7 on 32 bits installed but I have encountered this issue also on Win XP 32 bits SP3, Win7 64 bits, on my machine and also on other machines.
PD shuts down automatically when I do any of the following actions:
-Calendar - Right Click - New Event - PD Shuts Down 
-Calendar - Left Click to create event - Type some text in - Then click outside the event slot - Then right click on the event - Click on Edit or Repeat - PD Shuts Down 
-Calendar - Import an existing event - Then right click on the event - Click on Edit or Repeat - PD Shuts Down 
My PD6.2 is clean. I have re-installed my OS on my machine for many times. Just right after the install when I go to Calendar and I try to create/edit and event it shuts down. I have tried on some other machines. I have tried also on WinXP - same results.
I have trying to remove the datebook.mdb file out of Documents\PalmOSDesktop\Devicename\Datebook, but still with no luck.
The only thing that comes to my mind is that the installation might be corrupt, but I'm not doing anything abnormal, I install PD following the recommended settings. I have downloaded PD 6.2 from Palm's web site also. I just don't know what to do.
I hope that someone has an answer to this.
Thank You
Post relates to: Pixi p120eww (Sprint)

Answer 1

You are correct this is a result of a corrupt install. Is there anything that could be connecting the installs of Palm Desktop? Like the same CD being used, same download file, or the same data?
Here is the instructions for a clean uninstall:
You should first make a copy of your data. If you have Palm Desktop 4.2 and lower you can copy your user folder by going to C:\Program files\Palm or PalmOne. Once in here look for your username and right click on it and copy it. Then open up My Documents and Pasting it in here. If you have Palm Desktop 6.2.2 go to My Documents/Documents --> Palm OS Desktop. Copy the folder(s) in here and Paste them in My Documents/Documents
Now you will need to uninstall Palm Desktop. First go to Control Panel and in XP go to Add and Remove documents, in Vista Programs and Features. Then look for Palm Desktop and uninstall it. Then go to C:\Program files\Palm or C:\Program files\PalmOne and delete this folder. If you have Vista you will need to go to here:
C:\Program files\Palm
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne
C:\Users\[Vista Login Name]\appdata\Palm or PalmOne
*Note you may need to view hidden folders to get to appdata. To do that go into your Control Panel and open folder options. Go to view tab and uncheck hide hidden files.
One this is done you will need to delete some registry keys from your registry.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of your self see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To help against this we need to do a backup.
Go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
Easiest way to make sure your doing the right one highlight the key i.e. Palm Quick Install, and press delete on your keyboard. It will ask you are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The Registry keys are as follows (Note: some of these Registry keys will not be here but if they are, delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\PalmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource
Next reboot your computer
Then reinstall your palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before create a hotsync name.