Palm Desktop 6.2 Doesn't Start

I just got a new laptop with Vista in December. I synched my Palm TX with my older XP Home desktop. Then I downloaded Palm Desktop 6.2, the one that just got released in Jan 2009. I installed it and connected the Palm TX to the laptop. I am now trying to open the Palm Desktop and it just freezes at the introduction screen saying that the Palm Desktop by ACCESS. One thing I did note were some apparent error messages from HotSync manager stating certain files could not be found. But, after I did the Hot Sync, there did not appear to be any errors.
I'm not quite sure what's happening and could not find a similar problem, posted as of Jan 2009, in the forums. Please let me know if there's any other config info you need.
Post relates to: Palm TX

I just restarted my laptop, here are some HotSync Manager notifications:
Notifier file 'AnnaNotifier.dll' was not found. Notifiers are used by HotSync Manager to inform other applications about synchronizations sessions. Please check your configuration to correct this problem. HotSync Manager is skipping over this file.
It repeats this for pdn20.dll, AlarmNotify.dll, EASNotify.dll.
I had installed the Palm Desktop 6.2 over an earlier version that I got with my TX.
Post relates to: Palm TX

Similar Messages

Palm Desktop Quick install will not start and has no solution

When starting quick install, i get informed that 'an unidentified programme wants to access my PC' its the quick install .exe , however when i grant the programme safe i get informed that palm desktop quick install has stopped working and i will be notified if there is a solution.... which inevitably there is not! Any idea's?
Post relates to: Tungsten E2

barrybaillie,
These warnings sound like the Vista's UAC kicking in. If this is the case, you should know that Quick Install does not work in Vista.
The downloadable Desktop 6.2.2 for Vista has a replacement to Quick Install that does work - but the Desktop itself is truly terrible and loses many other functions (Expense, NotePad, VersaMail, colour-coded events, Birthdays and Anniversaries) that you may have come to expect from your Desktop.
If your current Desktop is otherwise working as expected, you should know that an alternative to Quick Install already exists on your machine and this does work on Vista. The easiest way to access it is to right-click the program you wish to install, then > Send to... > Palm Powered Handheld. This is a shortcut to the program instapp in the Palm folder.
An installation window will pop up (a UAC confirmation *may* pop up and can be dismissed) showing the chosen program ready for Hotsync. At this point you may also Add other programs/files. Hotsync when ready.
A further alternative that I understand works with Vista is the freeware Pilot Install ( http://www.freewarepalm.com/utilities/simplyinstall-pilotinstall.shtml ) and which bypasses Palm's software entirely.
Hope this helps!
Message Edited by Bazza on 09-17-2008 06:34 AM

Palm Desktop software - Fails to open with msg "Error: Failed to open To Do List database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just a couple days ago, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open To Do List database”. I think this error may have been caused by a very ungraceful shut-down of my Win XP system the day before.
I really don’t care about the To Do List data since I really don’t use it --- in fact, I haven’t used it in many months. However, I really do need to use the Palm Desktop software for my contacts, calendar, and memo. The problem is that the error with the To Do List database seems to be preventing the Palm Desktop software from initializing.
Just guessing, I saved the todo.dat and todo.bak files by renaming them, and then renamed the todo.bak file to todo.dat. Then I attempted to launch the Palm Desktop application, but it failed with the same error “Error: Failed to open To Do List database”.
I also tried renaming all of the todo files so that none had a name of todo.dat or todo.bak. The result is that the Palm Desktop software still will not start up.
I think I am using Palm Desktop 4.0.1, at least that is what the help text file seems to tell me.
I am grateful for any assistance. Thank you.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Your on the correct path by saving the data by renaming the files. But to resolve this error we need to remove the data all together. Since you no longer need this data if you just delete it then it should not matter. If Palm Desktop is giving this error but will not open I doubt that the data can be recovered in any event.

Palm Desktop Installation Problems

When I tried to open my Palm Desktop to sync my Tungsten E, I found that the program had become corrupted and would not open.
I decided that the best way of overcoming this problem was to download a fresh copy of Palm Desktop from PalmOne and re-install. This did not work, as the install kept stopping and a pop-up window would announce that a newer version of Desktop was already installed.
I then tried to un-install whatever remained of Palm using the Windows Add/Remove Utility but it kept telling me that there was a Network problem and would not Un-install even though we are not connected to a network.
Today I learned of the free RevoUninstaller utility which I downloaded, installed and ran. It identified a considerable number of leftover pieces of Palm files, keys, etc. which I allowed RevoUninstaller to delete.
This appears to have eliminated the issue of the "newer version of Desktop is already installed". However, during this new install, while the Palm Desktop InstallShield Wizard is installing "Registering Class Servers", I now get another error message as follows:
Error 1401. Could not create key.
HKey_Users\S-1-5-21-299502267-1123561945-839522115-1006\software \Classes
Verify that you have sufficient access to that key, or contact your support personnel.
This is a single, home-based computer with two Users and not connected to a network. Can anyone help me sort out this problem.
Thanks, Frank
Post relates to: Tungsten E

Thanks for your suggestions.This whole problem started when I was unable to open Desktop and sync my Tungsten E. It appeared that the program had been corrupted. So I tried to uninstall and then reinstall using the downloaded the Desktop software (Win414EN.exe, Version 8.2.160.0) from PalmOne. I kept getting error messages so I followed some of the instructions that I found on previous postings on this forum.
I tried to uninstall the previous version listed on my computer (Version 4.1.0420) using the Windows Add/Remove Programs. This was unsuccessful as it would not uninstall.
I then edited the registry and deleted all evidence of Palm as suggested in the instructions. This also did not fix the problem.
I then downloaded the Windows Installer CleanUp Utility and ran that to try to uninstall Version 4.1.0420. - This was again unsuccessful.
Then I tried to Install (Run) the downloaded "PalmOne Desktop Win414EN.exe, Version 8.2.160.0" software again, the Palm Desktop Install Shield Wizard opened started the installation procedure and an error message opens that states "A newer version of Palm Desktop is already installed". After clicking OK on the error message, Wizard terminates the installation and the page changes and instructs me as follows: "InstallShield Wizard completed. The Wizard was interrupted before Desktop could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again. "Click Finish to exit the Wizard".
Of course, running the installation again resulted in the same installation problem.
I then did some research on uninstallers and decided to download and install the free utility RevoUninstaller, and ran this utility.
RevoUninstaller identified 153 files, folders, keys, etc. from Palm which I subsequently agreed to delete. The program inserted a Restore Point before deleting all.
I then tried to Install Desktop again from the downloaded software PalmOne Desktop Win414EN.exe, Version 8.2.160.0 as I don't have a PalmOne Desktop CD. I did not get a CD when I purchased my Tungsten E new about 5 or 6 years ago.
During the installation of files, the Palm Desktop InstallShield Wizard gets to Registering Class Servers, stops and puts a new error message: Error 1401. Could not create key. Hkey_Users\S-1-5-21-299502267-1123561945-83952 2115-1006\Software\Classes. Verify that you have sufficient access to that key, or contact your support personnel.
I have several questions,
Did I delete too much?
What is this Hkey and how can I have access to it?
Is there a way to fix this issue?
Thanks for your anticipated help. Merry Christmas.
Frank

Times on Palm desktop doesn't match handheld

I recently Bought a Palm Centro and with it came the newest version of Palm Desktop. I installed it and I hace this strange problem, in my Centro I have an appointment at 9:00am. In Palm Desktop, also appears at 9:00am, but when the alarm starts in the PC along with it's dialog box, it appears that the event is at 01:30. The same happens if for example I see an event scheduled for 12:00 noon. In the graphic day view it appears in the 12:00 noon range, but if I open the appointment for editing, in the "time" for that event appears 4:30. What's wrong?
Thanks for the support
Post relates to: Centro (AT&T)

DTfromBT thanks for your response,
Yes, I live in Caracas Venezuela, and my PC is set for the correct time zone for this city which is GMT-4:30. My Centro has Caracas in the time zone list, and is set to it correctly.
I was using a previuos version of Palm desktop until yesterday when I installed this newer one that came with the Centro, and I didn't had this problem then.
Post relates to: Centro (AT&T)

HT1349 hi ,i just got a Parallels desktop 7 and i try to install it but the cd doesn't start when its inserted.how can i solve this? the macbook pro i just got it few days back so its the last version..thx

hi ,i just got a Parallels desktop 7 and i try to install it but the cd doesn't start when its inserted.how can i solve this? the macbook pro i just got it few days back so its the last version..thx

Hi,just now i open it with finder and it started downloading!!!
Thank you,very new to mac:)

Palm Desktop won't start

I have a TX, on Windows Vista. Just downloaded the Palm Desktop by Access 6.2.
But, the Palm Desktop won't start after I enter my password. Says: "Palm Desktop by ACCESS Application has stopped working."
Please help!Pretty please!
Post relates to: Palm TX
Message Edited by onthehill on 02-05-2008 11:22 AM
Message Edited by onthehill on 02-06-2008 03:30 PM

Has this ever been resolved? It looks like it's 5 months old and I don't see any replies. I saw this and immediately thought of the DEP(Data Execution Protection) feature that is a characteristic of Windows Vista. If you go to your control panel,to system, to advanced system settings, and then click the settings button in the performance section, the DEP is the third thumnail to the right(should be the last one there). This is where you can turn it on or off and add programs for it to ignore.
However, usually when it's the DEP that kills a program unexpectedly, the operating system has usually made it known to the user that it was the DEP.
Post relates to: Palm TX

Palm Desktop software fails to start

I have Palm Desktop 4.0.1. When I try to start it, it fails, and gives an error message of "failed to open Address Book Database." How can I fix this, and retain the saved info?

Please refer to this thread, found using Search...
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Getting Error: Invalid configuration. Terminating the Palm Desktop when starting Palm Desktop 6.2 by Access

I have recently gotten the error noted in the subject line on my Tungsten E2 whenever I double-click the Palm Desktop icon. Once I click the OK button I am returned to the desktop without entering the program. I have installed the program and reinstalled the download from the Palm website several times (as recommended in a number of older posts) with the same results. I have also checked to see that the User Account Control is turned on (which it is), as recommended in other older posts.
My workaround was simply to run the program as an administrator and I was able to successfully enter it. In addition I had to manually create the user folder in the Palm Desktop folder. Everything now works OK as long as I run the program as an administrator.
Has anyone found a solution that does not require running Palm Desktop as an administrator?
Post relates to: Tungsten E2

Delphi53
My experience with Palm leads me to believe that if you are running Windows XP Pro (32 bit version), you should be able to use the older version 4.1.4 Palm Desktop. See the link: http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/37014_en.html
Try the above.
I used the above Palm Desktop on an older desktop PC I had that ran Windows XP Home. The only reason I switched is that I began using a laptop that ran Vista which required Palm Desktop 6.
If however you are running a Windows XP Pro (64 bit version), you may need the Palm Desktop 6.2 that you already have (on this I am not sure).
Please note that the material I have mentioned is based upon my Tungsten E2 device. If you have a different device take a look at the range of Palm Desktops available by device. See the following link: http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/33529_en.html
As far as User Account Control (UAC) is concerned it is more formalized with Vista, however a form is available under XP.
See the following link: http://blogs.techrepublic.com.com/window-on-windows/?p=509 Note you will have to setup a separate administrator level user on your PC.
I hope this was helpful.

Palm desktop doesn't show address book or memos or others

No device
When I tried to sync my Tungsten E2, recieved an error message (could not establish communications - check your settings). On a support website, it suggested the first step I try is to download and install the latest software. I did and installed it. Palm did its sync with no problem. HOWEVER, when I ran the Palm desktop, only the Calender, Media, and Note Pad would display their data. In the log, it showed that all of the apps uploaded their data.
After re-installing the software two more times, now it only displays pictures from Media, and nothing else! What gives? and how can I correct this?

It's really up to you, but there are some caveats that you should be aware of.
With regard to synchronization, the Palm Desktop is not now (and never will be) Sync Services aware. Virtually all applications which engage in synchronization—under Mac OS X 10.4 or later—are, or soon will be. This renders the Palm Desktop effectively useless or, at the very least, outmoded, as a synchronization tool.
The Address Book is integrated to degree with Mail, and will be more so under Mac OS X 10.5, scheduled for release in about 6 months. The Palm Desktop is not.
I use the Address Book for contacts, iCal or calendars, the Missing Sync for Palm OS to synchronize them and to synchronize memos, AvantGo content, selected iPhoto and iTunes files, along with such mundane applications as airline schedules. And, I use Mail.
I'm no fan of Microsoft, but if Outlook worked well for you in the PC world, you should consider Entourage, with it's Sync Services aware capabilities, it's ability to synchronize contacts with the Address Book, calendars with iCal and memos through .Mac Sync. It is, of course, an integrated application including Mail capabilities, and is generally used as an alternative to Mail, the Address Book and iCal.

PALM DESKTOP VERSION 6.2.2 DOESN'T WORK, AND PALM ISN'T GOING TO FIX IT!

Palm Desktop version 6.2.2 won't archive records. I have been trying to make it work for 3 months.
I finally was able to talk to someone in Tier 3 support at corporate headquarters and they told me there will be no updates for the software.
THE BOTTOM LINE IS THEY ARE NOT GOING TO FIX IT!
They have essentially abandoned support for anything but the Pre, which I was going to buy, BUT DEFINITELY WILL NOT NOW.
Post relates to: Centro (Verizon)

Palm Desktop 6.2 is not owned by Palm. It is now owned by a company called Access, any updates to the software will be done directly through them not Palm.
You are using a Verizon Centro on a Windows XP machine, essentially you can use Palm desktop 4.2 or lower and get features back that you are missing (including the archiving records issue).
Now the Verizon Centro does ship with palm desktop 6.2, but the Sprint Cento and devices such as the Treo 680 and Palm Tx ship with Palm desktop 4.2. If you have a copy of that you can uninstall palm desktop 6.2 and then reinstall 4.2 and be able to sync to that version just fine.
If you can't get a copy of that version then you can download palm desktop 4.1.4e from palm's website and also get the features.
Now with that being said. Palm is not dropping all support for everything but the Pre. Support is going to still continue for palm devices that are current (eg Centro, Treo 680 etc).
Post relates to: Centro (Sprint)

WOES: iSync, Palm Pilot, iCal, Missing Sync, Palm Desktop, Ericsson Phone

Here's my situation, I've been a long time Palm user, and fairly recently (within a year) a new Mac user. I've always used the Palm Desktop on my PC in the past. I've had a Palm Vx for years, and fairly recently (within a year) I bought a Palm Zire 72 and a Sony Ericsson S170a cell phone. I also have an iPod Photo.
I really would like to sync up my address book, calendars, memos, maybe even photos, with all my devices. I tried using iSync, but nothing seam to work right, so I tried a million things, now everything is messed up.
For right now, I'm just trying to get my Palm Pilot, the Mac, and the Phone to have all the same calendar events (w the correect times, alarms, colors, and groups).
I'm really frustrated with trying to get the mac's iCal, the palm pilot, the phone to all have the same calendar info. I really like iCal, and the mac address book, and how well it works with the mail app. As well as subscribing to shared iCals. Especially the holiday ones! I use to have to enter all that info by hand, and have them "other" repeater. The Palm Desktop software's calendar and address book is pretty clunky compared to the Mac apps, or even the Palm Desktop for the PC. But everything is messed up now. I even tried the "missing sync" software and it messed it up even worse.
Several of my cal events are now GONE from iCal, my Palm Pilot, and my Phone! Many of them have duplicates, some have wrong times. Some have right groups, some don't. The ones that do have right groups, don't have any colors applied to them. If I create certain calendars on the mac and sync with the palm, the groups do not come over. If I create them on the Palm, the groups don't come over on the mac. Getting the colors/groups to match, and all 3 items to sync all at once is a nightmare as well. There were a million conflicts, and chose the correct ones, but some of them would NOT let me pick the one I wanted, it would just keep on saying "conflict".
What would AT LEAST get me back to the original info on the Palm and the Mac would be to restore from my Palm Desktop software, but I can't get to that because it looks like the missing sync software has messed the conduit/hot sync manager up. I can no longer get to my Palm Desktop condiut settings. I'd re-install the palm software to get it back, but I will probably loose all the data stored in Palm Desktop. This is the ONLY place that has the correct info right now. I'm varry warry about loosing that information. I use to have the PC copy, and the Palm Copy, and it was all right. The Palm Desktop has an import/export feature, but it doesn't seam to carry all the info (like notes attatched to cal events).
Also, has anyone tried to RESTORE a Palm Pilot not using the Palm Desktop software? When I had to reset my Palm, I tried using iSync or even missing sync to get all my apps, settings, calendars, address books, everything, but it never put the info back on the Palm. This info was always restored with Palm Desktop.
And let's just say I DO get back all my calendar items back into the Palm, and the Palm Desktop software up and running correctly. What is the proper way to do what I was trying to do in the begining? Which was "just have my Palm Pilot, the Mac, and the Phone to have all the same calendar events (w the right times, alarms, colors, and groups)." I don't seam to have too many problems with contacts. Except work/home fields seam to swap all the time.
What I'm running:
G4 PowerMac w/ Mac OS X Tiger (10.4.3)
Palm Pilot Zire 72s (Palm Software v5.2.8)
Missing Sync (v5.0.3)
Palm Desktop Mac (v4.2.1)
Sony Ericsson S170a Cell Phone
iPod Photo 60GB
G4 PowerMac Mac OS X (10.4.3) Palm Pilot Zire 72s (Palm Software v5.2.8), Missing Sync (v5.0.3), Palm Desktop Mac (v4.2.1), Sony

Where to start? Maybe with some background about the synchronization process.
What Apple hasn't explained outside of the developer community is that you are not actually synchronizing applications [like iCal or the Address Book] or servers [like .Mac] or devices [like your mobile handset or a Palm organizer] when you initiate a synchronization. What you are really doing is triggering an interaction with one or more of these and the SyncServices engine, which maintains what is termed the 'truth database'—or simply, the 'truth'—to which is pushed, or from which is pulled, the current state of data maintained in fields and records for one or more specific data types. Because of the way this process works, it is not necessary to have all synchronized devices available or attached when a synchronization event occurs.
You can synchronize your SONY Ericsson S710a, a process which exchanges the most current data maintained in the truth with it, and hours later, plug in your iPod, an action which will trigger iTunes to pull the latest data from the truth and write it to the iPod, updating your contact and calendaring records. The same is true for other applications, servers and devices.
While it all seems clumsy and confusing, it is actually a huge step forward in making synchronization nearly automatic, almost transparent, and virtually mistake proof. It's clear that there is some distance to go before those objectives are achieved, but SyncServices is actually a huge improvement over the prior synchronization technology in iSync 1.5 and earlier.
That said, there are bugs in SyncServices, and in the applications written by several developers to take advantage of it, along with issues in at least iCal, and probably the Address Book, that complicate what you are trying to achieve. It's possible to do, and once working, should work nearly flawlessly. But, it takes some planning to get there.
First, a word about backing up your data. It's a good idea to periodically back up contact and calendaring records using the facilities built into iCal and the Address Book which appear in the File menu of each application. These options make easily restorable local snapshots of your data. Should something go terribly wrong with a synchronization event, you can immediately restore your iCal or Address Book data from these files. In addition, it's a good idea to have a more comprehensive backup plan in place, using Backup and .Mac, Backup and rewritable media, and so on.
To synchronize photos, music and other media files, you'll need to use the Missing Sync for Palm OS. iSync just does not support anything beyond contact, calendaring and task data. To begin the process, you should simplify your device pool, initially concentrating only on getting a complete, accurate set of contact, event and task records pushed to the truth from the Address Book and iCal, and onto your Palm.
You will have to take an inventory of where the best records reside, and insure that you get them into iCal and the Address Book before attempting to synchronize your Palm, because to do it properly, initially, you will have to overwrite the data on your Palm, replacing it with records from iCal and the Address Book. If you're going to edit them by making additions, changes and deletions, perform all of those in iCal and the Address Book until you have synchronized your Palm device or devices with them. Backup before performing the initial synchronization, and be sure to overwrite each Palm device the first time.
If you want a historic snapshot of the data on either Palm device before doing this, first follow the instructions provided by Mark/Space to use the standard Palm conduits instead of Mark/Space Contacts, Events and Tasks, and be sure to set each Palm conduit to Palm overwrites handheld in order to transfer the data from your Palm Vx and Zire 72 to the Palm Desktop. Once there, those records can be exported as vCard and vCal files, and easily imported into the Address Book and iCal if you wish to do that. Edit them as you see fit, once they have been transfered. If you elect to do that, you must thereafter turn off these Palm conduits and reconfigure the Missing Sync to use the Mark/Space conduits, again choosing to have your computer replace the contents on each Palm device on the first synchronization.
Once you've achieved a 'balance' with the records in iCal, the Address Book and your handheld organizers, you can reset the records on your mobile handset. iSync alone performs this function, and later synchronization events with your SONY Ericsson S710a will always be manually triggered, and performed using iSync, not the Missing Sync. Reset once, and subsequently synchronize.
Anything else you want to add to the mix—.Mac Sync, for example—you can then add, initially performing a reset of your .Mac data, then subsequently synchronizing.
Synchronization of your iPod is handled by iTunes and only pulls data from the truth, so it need not be reset, as it cannot write changes to the truth which would adversely affect your other devices.

Palm Desktop Will Not Open on Windows XP Pro

I have recently upgraded my Treo 700P to a Centro. I completely removed all palm software on my computer, rebooted and then reinstalled it. It has been working with no problem until today. I haven't installed any new software or removed any from my phone. When I try to open the desktop on my computer it freezes at the splash screen and then I get the Windows error message asking me if I want to send a report to Microsoft or not. I have tried uninstalling and reinstalling software. I ran a scan disk. Nothing I do, seems to change anything. I started my computer in safe mode and tried to open it there and still won't open. I looked at my event log and I get this same log entry every time I try to open it. I noticed on the Palm website that there is a version higher than the software on my phone, but it doesn't seem to install onto my phone during the hotsync and regardless, I don't think one thing has anything to do with the other. I have checked that my files are not read-only and that I have full admin rights on my laptop. Why did this just occur out of the clear blue sky? How do I fix it?
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date:  12/5/2008
Time:  5:59:05 PM
User:  N/A
Computer: noneofyourbusiness
Description:
Faulting application palm.exe, version 6.2.2.0, faulting module datebook.dll, version 6.2.1.0, fault address 0x0003d95e.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 61 6c   ure pal
0018: 6d 2e 65 78 65 20 36 2e   m.exe 6.
0020: 32 2e 32 2e 30 20 69 6e   2.2.0 in
0028: 20 64 61 74 65 62 6f 6f    dateboo
0030: 6b 2e 64 6c 6c 20 36 2e   k.dll 6.
0038: 32 2e 31 2e 30 20 61 74   2.1.0 at
0040: 20 6f 66 66 73 65 74 20    offset
0048: 30 30 30 33 64 39 35 65   0003d95e
0050: 0d 0a                     ..
Post relates to: Centro (Verizon)

Try this, Locate the palm folder. (C:/Program files/Palm or Palmone/*hotsync username*
Copy the contents of your hotsync username then delete it from the original location. (Repeat for each user you have) Then try to open the Palm desktop. It should prompt you to create a new username.
Post relates to: None

Palm desktop software won't load

I got a new Palm Zire for Christmas. I have not used a Palm with my PBg4 previously. I installed the software from the CD and when I opened the Palm Desktop I got the spinning beach ball....I repaired permissions, removed and reinstalled -- same thing. I spent an hour on the phone with Palm Support. Reinstalled several times - same thing... They had me install in the root user. It worked fine in the root user, but not in MY user login. They finally said it was an Apple problem. I'm not convinced, because I've installed lots of other software with no problems. But thought this might be the place to start in seeking a solution.
BTW - the hotsync works fine. My events that I transfered from the palm to the palm desktop show up. I just can't DO anything in the desktop on the computer.
Thanks...

That .sit file is a compressed file that you need to expand using Stuffit Expander. Check your Applications > Utilities folder and make sure you have Stuffit in there (you probably do).
The following Q & A is from Stuffit Expander's Help File and explains more:
Q: When I download files from the internet, my web browser doesn't launch StuffIt Expander to open them.
A: In many cases StuffIt Expander will be used automatically by your Web browser to expand files immediately after they are downloaded, but you can also expand files by dragging and dropping either onto the StuffIt Expander icon or into the "Drag Window" that appears when you launch StuffIt Expander. This kind of manual expansion is needed when your Web browser fails to call upon StuffIt Expander, or when the file comes as an email attachment or other non-Web source.
Good luck.
-- JDee

Oldest viable Palm Desktop for Centro (Verizon)?

I've been using Palm devices for many years (starting with the Palm Pilot Pro).
I've come to depend heavily on an app called Desktop To Go (from DataViz), which I use to syncronize my Palm Datebook and Addressbook with Schedule+ (which I've also been using for many years). I've just recently started "test driving" a Centro... hoping that it will replace my Tungsten C and Motorola v60s cell phone with one single device.
Up until this point, I haven't done anything to my production laptop, on which the afore-mentioned software is installed. I've been using the Centro in "stand alone mode". Now, I'm beginning to test syncing. I've created an image of my production laptop and am testing the syncing on a second machine (before I actually make changes to my production laptop).
I'm currently using Palm Desktop 4.1, which came with my Tungsten. If I install the Palm Desktop 6.2 software, that comes with the Centro, the Desktop To Go conduit begins acting up. It triggers an error message (Date Book: Access violation) and fails to sync with Schedule+. I've also tried to use the Palm Desktop 4.1.4, but with similar results. Desktop To Go is no longer being sold or supported, so I can't get support from DataViz. I am using the last version of Desktop To Go that was produced (2.509c).
I've tried using my current version of Palm desktop and the Desktop To Go conduit seems relatively stable. While I suppose that this won't sync everything to my laptop, it seems to sync everything that I need. I also use TimeReporter4 from Iambic, which is also out of support, but seems to sync, as does QuickSheet 5.1.1.
My question... does anyone see any potential issues with using my existing 4.1 version of Palm Desktop with the Centro? When I sync with the 4.1 version, it does generate a sporadic error message. I think the Centro hardware/firmware is trying to call a function that the software doesn't support. Even though an error message is generated, the rest of the sync continues without further incident.
I hope to get some good quality feeback from the many subject matter experts that use this board! Posts from people with first hand knowledge are most welcome!

I can verify Palm Desktop 4.2 works perfectly with my Centro. I have never used Desktop To Go unfortunately.
You can download it from my Manual links below in my signature.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
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Palm Desktop 6.2 Doesn't Start

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