Palm Desktop address file problem

I recently reinstalled Palm Desktop software which is running fine.
But when I try to import address book folder which was previously saved, I get an error message telling me it is "not an address book archive file or is corrupt"
I have tried to import earlier backup copies of the address file but still get the same message.
I can open the file with Windows notepad which shows that the data is still there but its very hard to read.
So is there any way I can fix the file to make it transferrable?
Or, if I have to enter it again manually, can I make the Windows notepad file more readable?
Thank you.
Post relates to: Palm m100

Did you imported address.bak or address.dat?
you can look for those files inside the addressbook folder and type *.* in the import box.. try importing those.

Similar Messages

Restore Palm Desktop Addresses from last Hot Sync and using those backup files

I have numerous issues. First I have Windows Vista 64 byte which does not allow a USB Hot Sync so I attempted the Wireless Hot Sync and killed my Palm Centro. The information was restores going to the store and they did something. So that is my first issues - I am unable to Hot Sync. However the Hot Sync took place and I have found the 'Back-up' files on my Computer from that Hot Sync Operation.
My new issue is that somehow I lost many addresses on my Palm Desktop Address File and that is a mystery to me.
What I am trying to accomplish now is to restore those missing addresses on my Palm Desktop (Computer Files) using if possible those backed up files from the last Hot Sync as i do not believe I should try the Wireless Hot Sync again since that has failed me twice and my phone dies and it needs to be restored at the Sprint store. I'm not even sure I remember now how exactly that was done....
So, is there a way to restore addresses to my computer Palm Desktop from those back-up files from the Hot Sync? OR does anyone have a solution to actually performing this Wireless Hot Sync without killing my Palm Centro again?
Thank you for any ideas or suggestions to either or both issues.
Restore Lost Addresses from Palm Desktop without a Hot Sync using back-up Hot Sync files on the same computer or
Performing a Wireless Hot Sync on a Windows Vista 64 byte system that actually works on a PALM Centro?
Karen
Post relates to: Centro (Sprint)

You can recover the data from your user folder provided you have only sync'ed once with the PC when you discovered the data missing. When you sync to the PC there are files created for each PIM category in your user folder. For Example; datebook.dat or datebook (Depending on the version of Palm Desktop) and datebook.bak. Using 6.2 the file names are .mdb and mdb.bak. For 6.2, the files are located in the username folder in PalmOSdesktop in my documents.
The files are named .dat and .bak. When you sync, the current data is stored in .dat. The next time you sync the data in the .dat file is copied to the .bak file. You can rename the .dat to .old. then rename the .bak to .dat. If the data in the .bak file is intact, it will now be in palm desktop when you reopen Palm desktop. I have included a link to show you how to find the userfolder on the PC.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=26674
Here is another link regarding data loss;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=39503
The best way to backup your data is to use the export feature in Palm Desktop. Make a new folder on the PC desktop named Palm Desktop Backup data. Next, select the category you want to export. You will get a window that asks where you want to save the file, save in the folder created on the desktop. There is a button that allows you to select currently selected record or all, select all. If you don't select all, then only the record highlighted is exported. You will then need to name the file for export, I suggest the name of the category, eg: datebook (With current date). Do this for all critical data in each category. With the data exported to the folder on the PC desktop, you can save this data to a flash drive, external hard drive or a CD-RW. With this method you will have your data in a seperate place than Palm desktop and the device. If you "Lose" data again, you can import the data back into palm desktop.
Make sure that when you make changes in palm desktop or the device to export the data to the folder created for the backup.
Here is a link for other options for backing up your data;
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28751
Click on the following link to the kb.palm.com webpage for the article regarding Synchronizing under 64-bit Windows editions: Bluetooth HotSync setup.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=49229
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/centro/centro/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Palm Desktop Background - File is Busy

I just migrated from a PowerBook G4 running 10.4.7 to a MacBook running the same. Whenever I start up the new hardware, I get this message: Palm Desktop Background - File is Busy. I can dismiss the dialog, and everything seems to work fine. Any ideas or suggestions would be welcome.
Regards,
Steve Mann
MacBook Mac OS X (10.4.7)

I resolved this issue by disabling most startup items and clearing out some duplicates that occured as a result of the migration.

Palm desktop software calendar problem

I am having a problem with the desktop software (6.2 version). When viewing the calendar in the "month" view, as I move forward to the months of November, December and January the program locks up and shuts down. If I move into those months in the weekly view it works fine. Any suggestions?
Post relates to: Tungsten T

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Retrieving palm tx address files from computer

Every so often when my computer reboots, I loose all my palm data. Not usually a problem since I back it up on the palm so I do a hotsych. But this time I had the wrong sync configuration and so the empty computer palm software was synched to my palm for the address section only, therby transferring nothing. I was in a hurry, so I did this again before realizing that it was configured wrong.
So since then I've tried to recover the file from the back up copies made in the address file. But I have synched too many times so they have been overwritten. I know stupid. So my question is can I retrieve my address file from the back up folder? I don't see the right date, but at this point I will take any back up I have.
I have tried changing the names of the files found in the address folder to address.old, address.old1 etc and then changing the address.aba.bak to address.dat, then did a hotsych but that didn't work.
Hope someone can help with this mess I've created. Thank you!

I think if you have Hotsynced twice with the blank address book, you might have scorched your data. Pretty sure that the data in the Backup folder is your only hope, and if you don't have any files in there that are dated before the bad Hotsync, methinks it's toast.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Can you sync Palm Desktop addresses to Address book?

I stopped using my Palm pilot long ago, but i still use the Palm Desktop application for the contacts and addresses. Is there a way to sync these addresses from Palm Desktop to Mac Address Book?
Ultimately, i'd like to transfer everything to Address Book in order to sync with a new Pearl blackberry phone.

No, not explicitly.
You can typically export Palm contact data from the Palm Desktop as a vCard file and import it into the Address Book, and you can export Palm event data as a vCal file for import into iCal.
Palm task data cannot be exported into a form suitable for import into iCal, and there is no freestanding application into which you can import Palm memos.

Importing a Palm Desktop DBA file into Outlook

I'm looking to import my Palm datebook etc into Outlook.
However when i select export in palm desktop I only get the option of DBA.
In outlook I don't get that option as an import choice.
I see i can select an idividual calendar entry as vCal to export, but I don't want to export many years of entiries one by one.
Can anyone offer any advice, thanks
Post relates to: None

bellrach wrote:
I am attempting to transfer my data from my Treo 755P to outlook. I changed the pim setting and now it seems as though palm and outlook are not communicating. When I try to do a hotsync I get an error message
Post relates to: Treo 755p (Verizon)
Message Edited by bellrach on 08-05-2008 01:55 PM
Unfortunately I can't see your computer so have no idea what error message you are getting so you are going to have to tell us
Post relates to: Centro (Sprint)

Unable to sync with Palm Desktop

Here's my problem. I haven't been able to sync with my elderly Palm IIIC for about 2 years. Now my daughter gave me her Palm Zire 31. All my data are in my Palm Desktop on my iMac G5. Somewhere along the way I tried using iSync and got a bunch of stuff in my Mac address book. So I did a hard reset on the Palm Zire 31, then successfully hot-synced on my G5. But my nice address from my Palm Desktop file isn't coming over, just the crummy one from the Mac address book I think. My Palm Desktop address file has all the names in categories etc. I have tried making sure I have the correct conduits for syncing with the Palm desktop, and I tried telling the Sync operation to override with the Mac contents. I just want to move all my address data from my Palm Desktop on my Mac to the Zire. Any help here?

If you want to move all of the address data from your Palm Desktop to your handheld organizer, there is only one way to do it: using the Palm-supplied conduits to do so, not iSync and it's built-in iSync Palm Conduit. The transfer of all of the data from the Palm Desktop, including categories, simply is not supported by iSync or the iSync Palm Conduit.
The Missing Sync for Palm OS is an alternative, but you have to plan carefully how you do this, as you must first move the data from the Palm Desktop to either your device—or, through an export/import process—directly into both iCal and the Address Book. iCal task data doesn't survive this process, only calendaring data. In either event, categories don't transfer.
You'll have to perform some manual categorization on both your device and in the Address Book, and iSync will not support these changes. It won't reverse or otherwise modify them, it simply won't synchronize them. This is the case because you must overwrite the data on your handheld the first time you use the Missing Sync for Palm OS to synchronize.
The Missing Sync for Palm OS will, but only when using Mac OS X 10.4.4 or later, and an advanced Palm device with Palm OS 5.4 or later on board, as I recall. Only the Z22 would qualify, if that contention is true. Here is a list of Palm OS versions tied to specific handheld devices:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=69,E=0000000000412440418,K=2 589,Sxi=8,useTemplate=Case.tem,CASE=10714
My Treo 600, with Palm OS 5.2.1, does not qualify as an advanced device and does not support categorization in the same manner as later devices do.

Using Address Book Exporter to move Address Book Contacts to Palm Desktop

I have had strangely mixed results using "Address Book Exporter" to create files that can be imported into Palm Desktop.
I really want to export all 1200 of my Address book cards to my new Treo 700P. Too complex?
I set up a new group in my Address Book and placed about 400 cards in it. I then used Address Book Exporter to export all of these records using template "Palm Desktop" onto a .txt file on my hard drive.
When I opened my Palm Desktop application and clicked on import, I first had to cause the dialogue box to show all files rather than just "readable files" in order for the exported files to be available. When I clicked on the file of 400 Address book cards that I had exported, I got the dialogue box similar to FileMaker where you have to line up the receiving fields in the Palm Desktop application with the fields in the file that Address Book Exporter created.
When I set the "fields" drop-down menu to "addresses" and set the "Delimiters" drop-down menu to "Palm Desktop", everything just lined up automatically. No futher adjustments were needed. I just clicked OK and the 400 records were transferred to my Palm Desktop Address list - ready to further transfer to my new Treo 700P - successfully.
But when I went through this exact same routine, instead exporting all of the cards in my Address book, when I got to the last step and set the two drop down menus - the "fields" drop-down menu to "addresses" and set the "Delimiters" drop-down menu to "Palm Desktop" - nothing happened. The fields in the exported file did not line up at all. The created export file I opened showed only one "superfield' with all the data in it (just as the earlier example had, at first) which would not change to all of the fields needed to line up with the Palm Desktop importing fields as had happened in the first example.
Why the two different reactions to what seems to be the same routines? Does Address Book Exporter have a cap on the size of the export it can handle?
I just don't understand it.
Steve
PowerBook G4 15 1.6 ghz Mac OS X (10.4.7) 20" Apple Cinema Screen twinned, Safari 2.0.2, Mail 2.0.5, Address Book 4.0.3

See my reply to your post in the iSync forum:
http://discussions.apple.com/message.jspa?messageID=9618578#9618578

Palm Desktop File is busy error

Hi I have a powerbook and recentrly upgraded to Tiger, now everytime I restart I get an error message saying "Palm Desktop Background file is busy" I had Palm 4.0 and tried to upgrade to 4.2.1 but the installer said the installation was unsuccessfull. Nevertheless when I open the palm application everything seems to be fine (I haven't try to synch up yet).
Has anyone come across with either of this problems? Does anyone know how to fix them?
thanks

Palm Desktop and Tiger don't play nicely together. Make sure you're using Palm Desktop 4.2.1 Rev D.
Follow the links to download it:
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_Exter nal2001,case=obj(16456)

Importing from palm desktop

I want to import my Palm Desktop's date book into iCal, but I am having trouble exporting from Palm. Whenever I choose vCal as the export format in Palm Desktop 4.0, the application crashes.
Are there any workarounds for this problem?
Thanx.

Are you referring to Palm data stored on a device running Mac OS X, or one running Windows PC? You indicate Mac OS X in your configuration description line, but mention Outlook. Huh?
Palm data migration from the Windows OS without the availability of a Palm devices is a serious challenge. Okay, it's almost impossible. On a Mac OS X platform, it's far less problematic, but ONLY contact data in vCard form and events alone in vCal form can be exported from the Palm desktop in files capable of being imported into the Address Book and iCal. Memos and notes are a lost cause.

Does Palm Desktop 4.1.1 work on Windows 8.1/64 bit?

Have never posted on a forum before so a bit nervous - but desperation needs must!
Have followed closely replies to other queries on this Palm forum (and the wonderful work which Wyrenut, SMKranz and many others do - well done chaps!). However can't quite locate the answers that I'm looking for. So please help if you can! Here goes:
Current situation: running PD 4.1.1 on Windows XP/32 bit. Handset is TungstenT which is limping badly and only rarely synced with. So it is the Desktop which is most important.
Migrating to Windows 8.1/64 bit and would like to continue using 4.1.1. Will it work? Any major downsides if it does? Will it sync with the handset if it is ever required - by bluetooth or usb (with the hep of those Acerca drivers)?
If 6.2. is the only option for 8.1 which format should I export Calendar, Contacts, Tasks and memos in? PD 4.1 offers, in addition to the default, several other possibility(csv, text, tab, vcard). Confused about which one is best
Any help you can give would be most gratefully received. Thanks

xenssa,
Palm Desktop 4.1 does work on Windows 8/64 bit.
I have not updated to 8.1
If I was to buy a new PC with Win 8.1 I would try Palm Desktop 4.1
I have been using it for 3 months with no problems. I have a Zire 72.
I do a USB HotSync using the Aceeca driver.
When you install the Palm Desktop software skip check the internet for updates step.
I have my Windows UAC (User account Control) set to Never Notify.
I set the Palm Desktop/ Properties/Compatibility to Run this program as administrator.
To make Palm Desktop "Run as Administrator" every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using Palm Desktop, it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator". Put a check in the box, then click OK to close the window.
I use the Import Export feature in Palm Desktop to Backup my Calendar and Contacts and save in my Dropbox.
I use .dba (Calendar) and .aba (Contacts) formats.
I use PD 4.1 with Vista, Win 7, and Win 8.
I can create a PD Backup on any of these PCs and import it into another PC.
Make sure to select all Contacts before you backup, only the highlighted contacts will be exported.
I use the vCard format to move Palm contacts to my Gmail contacts

Migrate from Palm Desktop/OS 10.4 to OS 10.6 & new iPod Touch?

I'm very dependent on Palm Desktop 4.2.2 to keep my life organized. My old Palm died long ago, but I like Palm Desktop more than any other alternatives I've seen. I've ordered a new iPod Touch. I'm pretty sure that, to use it with my iBook (running OS 10.4.11) that I'll need to upgrade to Leopard or Snow Leopard if I want to share info with the Touch.
Moreover, I think I'll need to sever any ties to my beloved Palm Desktop: I don't think it's compatible with OS 10.6. I've explored similar posts, but haven't found an answer I could use or understand. So if someone knows of an online description of migrating from Palm Desktop to either the equivalent Apple products or to Google, I'd appreciate the URL.
The main feature I like in Palm Desktop is the ability to create links between all the modules. For example, I can set an appointment with a doctor, then attach the doctor's contact information and attach a memo that has a list of questions and directions to the new office. My existing database is cross-linked between all these types of info.
Is there any way I can retain these cross links when I migrate? Do any of the Apple PIM programs let you create these kinds of cross references with new information? Does Google or some other software let you do this better?
From what I've read, it sounds like getting the information exported into a format that can be imported to a new program isn't easy. BTW, I'll also be migrating from Eudora to either Mail, Thunderbird mail, or some third party equivalent. I won't use any flavor of Outlook. Is there something about MobileMe that would make this migration easier?
Can you tell that I'm operating on the very fringe of what I'm technically able to understand? I've stuck with Palm Desktop for 8 years. I'd appreciate any guidance anyone could provide -- in an easy, step-by-step way. Forgive me if this information exists elsewhere. Directions to that info also would be appreciated.
Quickly exceeding my technological Comfort Zone,
Marganne

The Palm Desktop works fine with 10.6.6 (and even Hotsyncs to Palm, though I gather this is irrelevant to you). However it is dependent on Rosetta, so (avoiding speculation to conform with the terms of this Forum) were Rosetta to be removed in a future system upgrade the Palm Desktop would be inoperable.
You're not going to be able to salvage the contents and use them in a linked fashion in the same way. It's possible to salvage the contents, though it's going to entail some work.
MEMOS - Evernote (basic version free) is a good replacement and extremely flexible: its contents can be synced to an iPhone or iPod Touch. The contents of the Palm Memos can be imported into Evernote using the Palm Desktop Memos Importer for Evernote (free)
CALENDARS - Palm Desktop menu File>Export and export Date Book as vCal. In iCal File>Import and import the vCal file into iCal - it will appear as an 'On My Mac' calendar. Use File>Export>Export to export this as an .ics file. Create a new calendar under your MobileMe login name (I'm assuming you've upgraded to the new MobileMe calendar) and import the .ics file into this. Delete the previously imported calendar. (If you don't want to use MobileMe just leave the imported calendar where it is.)
You can't separate the Palm categories and you will need to go through it making any necessary adjustments.
It's worth considering BusyCal, which is like 'Pro' version of iCal with much better handling of ToDos and many extra facilities. On an iPod Touch it's well worth considering Week Cal which, though I've not tried it, appears to be a much better calendar than the rather basic built-in one.
TASKS - you will have to enter these manually, one at a time - it doesn't appear to be possible to import them into iCal. iCal won't handle repeating ToDos - BusyCal will. They also make BusyToDo for iOS which reads the ToDos from the MobileMe calendar and handles them separately and much better.
ADDRESSES - you can export these as a vCard - select all first - and import that into Address Book (watch out for duplicates if you are already using Address Book).
It's not clear if you have MobileMe: if you don't want to sync between computers or iPhone/iPod Touch you don't need it, but if you do it's the best way - Google and Yahoo have issues. However you should be able to sync to an iPod Touch using iTunes, though as I don't have this device I don't know whether there are any downsides.

Users lost in Palm Desktop 4.1.4

A few days ago, I set about dealing with a critical space shortage on my data partition. My Palm Desktop data files are stored on that partition, in D:\Palm. The Desktop program files are stored in the default location, i.e., C:\Program Files\PalmOne.
I copied the entire contents of my D: partition to a new drive, then used Windows Disk Management to rename both the old partition and the new drive so that the new drive (now containing all my data files including the Palm Desktop data files) became D:. The volume name for the new drive was slightly different so that I could keep track of which partition I was looking at. The end result was that the folder names and path for the Palm Desktop dataset did not change.
When I started Palm Desktop after the drive installation, the "choose user" dialogue box displayed no user names at all. Then Desktop closed after briefly displaying an error message about the lack of available users that I didn't record.
I looked to see what had happened to the Desktop dataset in D:\Palm. It was still there, apparently unchanged. Knowing of Desktop's default locations for its datasets, I looked in my C: drive. I found that a new folder had been created: C:\Palm OS Desktop. I went back to Desktop, and created a new user: "Dummy". A sub-folder with that name promptly appeared in C:\Palm OS Desktop.
I started Desktop again, and tried to set D:\Palm as the folder in which the dataset should reside. I got an error message to the effect "that folder is in use by another user".
So I moved the entire contents of D:\Palm to another drive, leaving D:\Palm present but empty, and went back into Desktop to tell it to use D:\Palm as the location for its dataset. It refused to do so, this time giving the error message The Palm Desktop could not move your data to D:\Palm. Nothing appeared in D:\Palm.
I then tried to create a new user in Desktop in its current storage location. I used the name that I have used for years for my Palm, i.e., "Rob". Again, Desktop refused to accommodate me, giving me the error message Could not add user "Rob". "Rob" is an illegal user name, or the directory could not be created.
So now I'm stumped. How do I get Palm Desktop to use my existing dataset again? Or recognize me as a Palm user?
Some additional info:
Of course, my T-E2's user name is "Rob". I'd really prefer not to have to change it. And if it matters, I'm running Palm Desktop 4.1.4 on WinXP Pro SP2. There is ample space on both C: and D: and in RAM, and more than sufficient horsepower in the my desktop machine's CPU. I have no difficulty manually creating a folder in D:\Palm or in C:\Palm OS Desktop.
Post relates to: Tungsten E2 and Desktop 4.1.4 for Windows
Message Edited by Rob_M on 09-29-2008 12:44 PM

Well, nobody had any better ideas, so I adapted the logic that was developed in the thread at <http://forum.brighthand.com/showthread.php?t=234272>. It was successful.
For those who want to know lest they be afflicted with a similar problem:
I backed up the dataset and moved it to another location, leaving D:\Palm as an empty folder;
I uninstalled Palm Desktop;
I cleaned up the Registry with CCleaner after the Palm Desktop uninstall failed to complete and forced a re-boot;
I re-installed Palm Desktop to the same folder in C:\Program Files (it didn't give me an opportunity to set a data folder)
I opened Desktop and re-set the data file location to D:\Palm using the Tools/Options menu;
I backed up the structure Desktop then created in D:\Palm in case of need;
I copied my original dataset back into place in D:\Palm;
I backed up the contents of my T-E2 to a SD card (just in case), and
I ran a Hotsync.
Voila -- all is well. My data files are now in D:\Palm, my software is (re-)installed in C:\Program Files\PalmOne, and I now have the current version of Palm Desktop 4.1.4e installed. In other words, things are back the way they were, except that I have a slightly later version of Palm Desktop running on my machine.
However, I still have absolutely no idea why copying the data structures to a new hard drive would have triggered the problem.
Post relates to: Tungsten E2

Palm Desktop 6.2.2/Win 8 shows Media and Install? TRY THIS!

I now have a Windows 8.1 loaner from HP, and used it to compose this help file! Thanks HP!
If Palm Desktop 6.2.2 only shows Media and Install, try this: Right-click on the shortcut for Palm Desktop, then choose "Run as Administrator". The other modules should appear.
To make Palm Desktop "Run as Administrator" every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using 6.2.2 - it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator". Put a check in the box, then click OK to close the window.
Try opening Palm Desktop, all the modules should appear. You may see a box open when you close the program asking "Did the program run correctly?" I picked "Yes", and it's been working fine since then!
If you have an older PalmOS device (pre T|E for example) and still can't see any data after trying the above, you may need to use the PalmHotSyncSetup program available from pimlicosoftware.com. This will translate the databases from the older style to one Palm Desktop 6.2.2 can process.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I found out how to fix it.
I have been having trouble since the new Windows patches came through.
Right click on your shortcut and select Properties
Click on Open File Location
Right click on Palm.exe file and select Properties
Select Run as Administrator
Also select run as Windows 7
and apply.
Try to sync again and it should show all of your options.

Palm Desktop address file problem

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