Palm desktop-can't remember passsword

hi-I have a pam tx which i frequently hot sinc. i rarely look at the dektop, but decided to look. it asked me for my password and i had no idea. how do i reset my password so i can get on the desktop (to make sure my hot sinc really is working)? my palm tx is NOT locked out-it is he desktop. help................
Post relates to: Palm TX

You need to enter the password that you assigned on the handheld. If you do not know the password for palm desktop or on the handheld, you can try to reset the password on the handheld and then try to connect to the PC and sync to palm desktop.
Click on the following link to the kb.palm.com webpage for the article regarding resetting the password.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=21965
Post relates to: Palm i705

Similar Messages

Palm Desktop - Can download but can't access Palm Desktop for Treo 755p

After 6 months of use, no problem with my Treo. Last week my Palm Desktop won't let me access into it.  Have uninstalled/installed at least 6-7 times each. Desktop downloads onto computer fine but I only see the front "page" if you will.  Keep getting this error ...
Microsoft Visual C++ Runtime Library ... Runtime Error! ... Program C:\Program Files\Palm\Palm.exe ... This
application has requested the Runtime to terminate it in an unusual way. Please contact the application's support
team for more info.
Have tried everything to override this error. Installing, uninstalling, disengaging antisoftware, spoke with Palm Support via Live Chat (my analyst Vivian there was really helpful and tried but still stuck with same problem), have researched
forums, the net, my how to guides, everything. But no luck. Someone suggested to try a different desktop. Have researched that but can't even get into my App to see which version I have cause I'm locked out of it. I have
Windows XP Home SP 2 OS, Treo 755p Palm OS Garnet v.5.4.9. I don't use the Treo as a phone, mostly as a
portable PDA so only USB connection to computer.  I am not tech savvy.
Post relates to: Treo 755p (Sprint)

Thank you Pat for all your help. Your advice worked. A dash shows the specific folders and keys I located on my computer (for those reading this and have exact same problem, you might have same and/or the other keys). I trust you gave all variable folder and key names. It worked perfectly the first time.
I had not made a backup or rename of my backup folder but as it was still in my Garbage Bin, I restored it after the fact.  The restored Palm Folder files scattered all over my computer. When I tried to reinstall after the Restore, same Microsoft error blocked me again out of Desktop.  Not knowing what files to really delete, but determination and "painfully" did a search by both my Treo username and "Palm", sifted thru every file, sent back to garbage bin, cleaned registry again, reinstalled, and held my breath as computer restarted.
Everything is cleaned out, running smooth and I have my backup folder.
Might I add to the viewers not to save a backup of the backup folder AFTER the fact. Either rename or save a duplicate outside of the Program Folder to avoid hours of needless work. Again thank you so very much for helping me.
Next:
Delete folders:
- C:\Palm
  C:\Program Files\Palm
C:\Program Files\PalmOne
C:\Program Files\Handspring
Then go to Start > Run
Type Regedit and click Run or OK
Then delete keys:
- HKEY_Current_User\Software\PalmDesktopAutorun
HKEY_Current_User\Software\Palm
HKEY_Current_User\Software\Palmone
- HKEY_Current_User\Software\U.S Robotics
- HKEY_Local_Machine\Software\PalmSource
Post relates to: None

Moving Palm Desktop - Can't find instructions

I currently have Palm Desktop on one computer and I have synced my phone (TREO 755p-Verizon) to it. I now have all the data on my phone. I now want to install Palm Desktop on my laptop instead. I have installed the program using the CD on the laptop. What do I need to do to move the data to the laptop? Can I just reverse sync my phone...that is, transfer the data from the phone to the desktop? It doesn't seem to let me do that.
What other way is there? Should I transfer the user file from the palm installation on the other computer? I tried to find an answer somewhere but, alas, no luck.
Would appreciate anyone helping me transfer this from one computer to another.
Many thanks.
Gary
Post relates to: Treo 755p (Verizon)

Hello aminoff and welcome to the Palm forums.
You write:
I currently have Palm Desktop on one computer and I have synced my phone (TREO 755p-Verizon) to it. I now have all the data on my phone. I now want to install Palm Desktop on my laptop instead. I have installed the program using the CD on the laptop. What do I need to do to move the data to the laptop? Can I just reverse sync my phone...that is, transfer the data from the phone to the desktop? It doesn't seem to let me do that.
I would back up the data on your Treo to a miniSD card using the free NVBackup application. Then I would install the Palm Desktop software on your laptop. Next HotSync the Treo with the laptop. When prompted, select the option to create an account on this computer. That will load all the data from your Treo onto the new computer.
What other way is there? Should I transfer the user file from the palm installation on the other computer? I tried to find an answer somewhere but, alas, no luck.
The other option, would be to uninstall Palm Desktop on the laptop if it is currently installed. Then, quit the HotSync Manager on the older computer and copy the entire Palm application folder (c:\program files\palm) from the computer to the laptop (c:\program files\palm). Then reinstall the Palm Desktop software. This time the installer will find the copied Palm application folder and upgrade it. Your data will remain intact.
Alan G
Post relates to: Treo 755p (Sprint)

Can Palm Desktop 6.2.2 be converted back to 4.1.4?

I have exported everything but the older Palm Desktop can not import it... I have to use the old version because I am using a custom device that does not support the new software...
Any ideas?
Post relates to: Palm IIIc

"As long as your exporting as an archive file which is .dba for datebook and .aba for address and so forth you should be able to import the archive files into whatever verison of palm desktop you want to use."
Hi, I wish it is that easy. When I import my old datebook from Desktop to 4.1.0 to the new Desktop 6.2.2, the time of the events is messed up. Some of the scheduled events are 7 hours. I guess somehow Desktop 6.2.2 thinks some events are on GMT rather than Pacific Time.
I have checked my old Palm, new Palm, old PC, new PC and made sure the time zones are all set up right - Pacific Time with daylight saving time.
Could you expert please help?
Post relates to: Tungsten E2

Palm Desktop 6.2 software issue

I recently downloaded the Palm Desktop 6.2 software from the Palm.com web page. I am using Windows Vista 32-bit. The software "installed satisfactorily", but when I opened the software on my desktop computer, only the media and install buttons were available on the left hand side of the software. The buttons for date, address, to do, and memo were missing. I had to restore to an earlier date to use the former software. I have had this happen on both a desktop & laptop computer. Please advise.

I regards to the color categories, it is stated on the download page on the Palm website. You probably have installed Palm desktop directly from the CD which does not explain the differences.
In Palm desktop 6.2 the function to store the data in a different location is not available.
Regarding the calendar entries, you have probably exceeded the maximum number of records allowed on the device.
Here are a couple articles regarding this from the Palm website.
Click on the following link to the kb.palm.com webpage for the article regarding Record sizes and limits for organizer functions.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=19008
Click on the following link to the kb.palm.com webpage for the article regarding Maximum number of records the Palm™ handheld and Palm™ Desktop can store.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=24515
Were you instructed to use DBFixit by the Palm tech?
You will need to purge old records from your database.
Click on the following link to the kb.palm.com webpage for the article regarding Archiving handheld records on a desktop computer.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=34396
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/centro/centro/att/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Can't install Palm Desktop 4.14, 4.2 or 6.2

Help!
I can not install any version of Palm Desktop. I had a working version of 6.2, but with Palm support, tried to uninstall and reinstall 4.2 (for compatibility reasons). After several weeks everyone has given up. I run Windows XP Pro, SP3, am the only user on my computer, have admin rights and do NOT have a handheld. I only use the desktop for the calendar and address book. Now I am lost without it.
I have uninstalled using Add/Remove Programs, deleted Palm and PalmOne folders, deleted every single Palm entry in the registry over and over again. When I try to reinstall, the install stops after the Finish window, but does not continue to the second step which continues the installation with the hotsync options. This is where I would tell it to skip. The Palm.exe and many dlls never get installed on my computer.
Obviously, there is something on my computer that is still remaining. I've seen several posts with the same question, but not an answer that helps. Any thought would be most appreciated. Short of reinstalling the operating system and all software.
TIA.
Post relates to: None

I am running CA (Computer Associates) Anti-Virus. It used to be called eTrust. Windows Defender is running also. The case is 51395405621. It started on one computer but ended up trying to reinstall 4.2 on mine. I should have left 6.2 on my computer, but didn't. We were trying to get everyone on the same version because we share the calendar. Most of us do NOT sync to a handheld.
Yesterday, I tried installing in safe mode, but it didn't help. Here's what I have tried over the past several weeks (in no particular order): I have uninstalled using Add/Remove programs. I have deleted every Palm, PalmOne and Palm Desktop folder. I tried copying the .exe program from another computer. It tried to start the program but gives and Invalid Configuration error. I can't remember the exact error, but when I researched it, the information I found had to do with administrator rights. But I'm the only user on the computer and I have admin. rights. I also tried installing in safe mode as administrator.
The closest we came is it tries to start Palm Desktop, but gives the error...Invalid Configuration... The splash window for Palm Desktop is an old version per the tech. I didn't look familiar to me, but it was blue and white and the date at the bottom was 2002. He couldn't figure out where it was coming from. So there is obviously something left on my computer that we can't get rid of. Or find. That is the closest we came to getting the program to start. The tech downloaded 4.2 and 6.2 from the Palm website thinking our versions might be corrupt. We ran several utility programs to clean the registry (USBregclean) and another one from Microsoft. (I can't remember what it did.) I talked to Microsoft tech support and my Windows Installer is NOT the problem. It's working fine. The Palm tech took over my computer, added himself as a user, installed under his login. He and I have both deleted every single entry for Palm in the registry. This went on for over 2 weeks. He finally gave up and said there wasn't anything more he could do.
Right now, it's uninstalled, but there are some entries in the registry relating to Palm QuickInstall. I would be happy with absolutely any version installed so I can get into my data again.
Thanks.
Post relates to: None

Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

My computer crashed shortly before I upgraded to a new Centro. I need to backup the data on my 700p so I can transfer it to the Centro. Do I need to install the old Palm desktop first, or can I use the Centro software to back up the 700p?
Thanks
Post relates to: Centro (Sprint)

The Sprint version of the Centro still ships with Palm Desktop 4.2, which should be the same as you were previously using with your 700p.
My understanding is that only the AT&T and Verizon versions of the Centro (and probably the new Unlocked Centro) ship with the new Desktop 6.2 by Access.
As for the bonus applications, I have the AT&T Centro and all of the bonus apps were actually accessed via online download directly to the phone. And if I remember correctly, Documents To Go v.10 including the desktop application, was also done via download rather than being installed on the disc. Required entering the correct registration/activation codes. I guess they've gotten away from including this software directly on the installation disc.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 06-29-2008 12:25 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Tungsten E2-can't install Palm Desktop 6.2 - Windows 7

Tried to install Palm Desktop 6.2 on Windows 7 computer so I can down load data on my Palm to desktop computer.
Before final installation I get the following message:
"This set-up does not support upgrading from your current installationof Palm OS Desktop."
Uninstall your current desktop." Desktop not installed on computer.
Closed this info box and next box popped up.
"The wizard was interrupted before Palm Desktop by access could be completed. Your system has not been modified.
To install this progaram at a later time, please run installation again."
And finally the following message popped up:
"The selected Port COM1 is not available at this time. Hot Sync manager will open the port whwn it becomes avaialble."
Any idea what I can do to get this progarm to load on my new computer?
Post relates to: Tungsten T2

Try to "clean" uninstall PD and re-install 6.2. 6.2 has data loss issues, FYI. You can export the data to backup and if the data is lost, import the data to recover.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
The best way to preserve your data is to export the data in each category in Palm Desktop to a separate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://kb.hpwebos.com/wps/portal/kb2/common/article/28734_en.html
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
For reference purposes, click on the following link for the support page for your device on the kb.hpwebos.com webpage.
http://kb.hpwebos.com/wps/portal/kb/common/article/47831_en.html#tungstent2
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Can't Open New Palm Desktop On My PC

I downloaded the new update for the Palm Desktop for Vista users. It worked fine since I downloaded it, except for a WI-FI problem that I'm still trying to correct. Just yesterday, I cannot open Palm Desktop. When I try to open it on my PC, I get the following message, "Palm Desktop by Access application has stopped working". This happened after I installed some music from my PC to my T/X. I don't think I did anything else. I can still Hotsync, I just can't open Palm Desktop. I thought of re-installing Pal Desktop, I even down loaded the ZIP installation file, but I thought better and will wait to see if anyone has any advice.
John
Post relates to: Palm TX

I solved my own problem. Not sure exactly which step did it, but it worked. By reading all of the Help Forums along with the Windows Vista Problem Report and Solutions, I was able to determine that it was the date book causing the Palm Desktop to not open. So I followed what I read in the Help Forums for several other problems. That is, in my PC, I went to documents/Palm OS Desktop/(my device name) and there, I renamed the backup and the datebook. I then deleted the entire Palm Desktop from my computer. Then I re-installed Palm Desktop by Access from a fresh download. Before running Hotsync, I changed the datebook setting to "Desktop overwrites handheld". I then Hotsync'ed. Then I re-installed Holli-dates. My TX worked and I was also now able to open Palm Desktop. I did lose the few dates in my date book that I had saved but it is no big deal since I got the TX for Christmas and didn't have much loaded anyhow. After Hotsync'ing a couple of more times, I went back to my Docuements/Palm OS Desktop/(my device name) on my PC and deleted the renamed backup and datebook. Everything is working fine now.
John

Now Palm Pre Plus, can I remove Palm desktop?

OK, newbie here. I just switched (successfully) to Pre Plus on Verizon (from Treo). All my data (contacts, calendar etc) is in Outlook. I use Companionlink to sync Outlook-to-Google-to-PalmPre. Works beautifully, all my data is in both Outlook & on my Pre & syncing back/forth.
My question is: I have never used Palm Desktop. I used to Hotsync my Treo to Outlook. Can I now remove Palm Desktop altogether? and remove Hotsync Manager? any reason not to? One of the reasons I want to get rid of old Palm stuff is that every time I have to restart my computer I get this irritating notice to register my old palm device. I've always gotten it & want it to stop! Assume by removing Palm Desktop & Hotsync it will finally go away. Plus I just like the idea of cleaning house.
P.S. love this Pal Pre Plus.

sonnytris1, are you using Companionlink software?
If not, your question is OFF TOPIC, and has no place being in this thread. Ask it in a new thread, or one that concerns your issue!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I Can No Longer Install Palm Desktop on a Reformatted Computer!

Since I reformatted my computer and patched it all the way back up, I can no longer install the Palm Desktop Software. I put the disc in and it hangs at the installation dialogue box and slows my entire computer down. So I pull up the task manager and my CPU is spiked at 100%, and iDriver.exe is the process hogging the CPU while eating hundreds of megs of memory. Not only that but there are multiple instances of iDriver.exe right behind it with one instance of iDriverT.exe. Also there are multiple msiexec.exe instances as well. Once I kill the first instance of iDriver.exe the Palm Desktop installation stops. I even downloaded the latest verizon version from this site and I'm having the same problem.
Any solutions?
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

there are so many installation errors that are caused by so many things. some are iDriver that's related to errors like 1607.
try also these steps:
Error - 1607: Unable to Install InstallShield Scripting Run Time
Update to the Latest InstallShield Installation Engines
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1
When running into installation issues, it is always recommended that you use the latest InstallShield installation engines. This article contains steps on how to download and install the latest InstallShield engines for the installation version you are trying to install.
What to do?
Follow the Troubleshooting steps below:
Determine if the installation is compressed or uncompressed.
Launch Windows Explorer by pressing the Windows key + E or select Start > Run and type explorer.
Browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
If the installation file is the only file in the directory (a single installation file), continue with the remaining suggestions in Step 1. Otherwise, if there are other files in the same directory as the installation file, continue to Step 2.
When a single installation file is run, it uncompresses the installation files into a temporary location (usually the Temp directory). Use these steps to find the installation in the temporary location:
Start the single installation file, but do not continue or cancel the installation dialogs.
Browse to the Temp directory. For further information on how to find the Temp directory, see Clean the Temp Directory.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc. The uncompressed installation file should contain other files in the same directory. Continue with step 2.
Right-click on the installation file that you are trying to install and select Properties.
In the Properties dialog, click on the Version tab.
Look at the File Version field to determine the version number of the InstallShield engine you need. Follow the instructions for your version. If you started the installation in Step 1d, cancel it.
If the file version number is 2.0x or less:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 6:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 7:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
Download ISScript7.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the ISScript engine for the version of the setup.
If No:
If the file version is less the 7.01
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700 from the machine.
Download InstallShieldEngineUpdate700.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 7.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701 from the machine.
Download InstallShieldEngineUpdate701.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 8:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
Download ISScript8.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript8.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 9:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
Download ISScript9.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00 from the machine.
Download InstallShieldEngineUpdate900.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\01 from the machine.
Download InstallShieldEngineUpdate901.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 9.5:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 10:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\00 from the machine.
Download InstallShieldEngineUpdate1000.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\01 from the machine.
Download InstallShieldEngineUpdate1001.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 10.5:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
Download ISScript1050.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\50 from the machine.
Download InstallShieldEngineUpdate1050.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 11:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
Download ISScript11.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\00 from the machine.
Download InstallShieldEngineUpdate1100.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
Post relates to: Treo 680 (Unlocked GSM)

How can I sync my Address Book and ICal with Mac and PC with Palm Desktop?

I now have the IPhone and I love it!!! But I have some issues and need help please. I have a PC at work and a Mac at home. In the PC I use the Palm Desktop Version 4.1.4 and I have there all my contacts (more than 1,100), all my date book (since 1998) and all my memos (about 600). I want to see what would be the best way get rid of my Palm Handheld and have only the IPhone, but I have encountered some problems and many steps. Everyday I have to sync the Palm Handheld at work, then sync the Palm Handheld at home with my Mac (using The Missing Sync, but it takes a long time every time), then sync the IPhone. Can you please help me??? How can I sync my data from my PC (Palm Desktop) with the IPhone? Another, thing; I do not want to use Outlook at work because the information that I want to sync (Palm) is my personal data and I want to keep using the Palm software for that.

aflores48,
Unfortunately, the iPhone is not designed to sync with Palm software. As stated in the minimum system requirements, the iPhone can sync with Outlook (2003, 2007 or Express) on a PC, or with iCal and Entourage on a Mac. If you do not want to use Outlook on the PC, you can sign up for a free Yahoo account and sync with Yahoo Address Book. Yahoo Address Book can be used to sync from PC or Mac. More information on the minimum system requirements for the iPhone can be found here:
http://docs.info.apple.com/article.html?artnum=305703
More information about syncing the iPhone with your computer (including Yahoo Address Book) can be found here:
http://docs.info.apple.com/article.html?artnum=305741
Hope this helps,
Jennifer B.
Message was edited by: Jennifer_B

In windows 7 I can hotsync with Desktop 6.2 but I cannot change mail hotsync to Outlook instead of Palm Desktop

Can anyone help me?
I have a new computer with windows 7 (64bit).
My Palm device is a Tungsten T5
I tried first to install Palm Desktop from the CD (to be able to switch to outlook sync). But this version will not install.
Then I installed Palm Desktop 6.2 and I am able to Hotsync (via bluetooth) between Palm desktop and my Tungsten.
For Mail, Calendar etc I want to Hotsync with Outlook. But I cannot get that working. Tried to install outlookconduiter, but doesnot work.
Probably I need some code which normally will be installed from the CD. But that installation will not work.
Does anyone know how to solve this?
Thank you in advance
Chris
Post relates to: Tungsten T5

Hello Alan,
Thank you for replying my message.
But I think I did not explain my problem good enough.
I will try to be more explicit:
I know that I don't need to install an outlook conduit. And I already am able to hotsync with contacts, tasks, etc. Only e-mail will not hotsync. The log says ok at versamail entry, but I did not find new mailmessages on my Palm handheld.
In my Tungsten I have setup an e-mail (veersamail) account.
On my old PC under XP I did setup (long ago) a versmail account seperatedly. When I tried to do the same under Windows 7 an error says: you must first install a Versamail conduit before you can setup a versamail account (on my PC)
But my versamail conduit is on the CD I got when I purchased my Tungsten T5. But installing from this CD is not possible under windows 7 (it hangs). When I identified I therefore installed Palm desktop 6.2, which does not include the Versamail conduit.
I did inspect the original CD but I cannot find anything of versamail. It is included in carrierfiles, I think. But I don't know how to extract and how to find the files I need for the versamail conduit.
What can I do?
Only buy a new Versamail conduit??
Or do you know other ways to get the versamail hotsync working?
Regards,
Chris Beumer

Can't open palm desktop user data

I just upgraded from a Palm m515 to a Tungsten T3. I followed the directions for this on the Palm website.
To make a long story short, I have a copy of my data on the tungsten, and a copy on the m515 - but nothing I can access on the desktop! I have several backups, under several user names, at this point. I have desktop v. 4.3.1 rev.D installed (after many uninstalls and installs). I can open the desktop application to an empty file, but when I try to switch to a user with my data in it, the application hangs and I have to force quit.
I created a new user in the palm desktop, called "New" and did a hotsync with the tungsten. Now "New" won't open in the desktop, either.
I'm aware of the change in conduit names from Datebook to Calendar, Addresses to Contacts, etc, and from another thread learned that I should put the old conduits in a disabled conduits folder, so I did that. So I guess that means I can't use the m515 as the data source...
I really don't know what to do to get my palm desktop application - with data - back. I can't use iCal and Address book exclusively because I need the memo pad with categories. I have a current copy of all my palm addresses in the Apple address book, and a three week old copy of the calendar in iCal (so I'd like not to have to use that version of the calendar data.)
I really hope someone can give me step-by-step instructions that tell me what to do to get out of this fix. It doesn't seem like it should be this hard!
Powerbook G4 17 Mac OS X (10.4.6)

Both the old and new conduits can coexist in the active Conduits folder. This is an exception to the general rule that no two conduits can synchronize the same data type simultaneously. So, you should return the original four—the Datebook Conduit for calendaring data, the Address Conduit for contact data, the Memo Conduit and the ToDo Conduit for task data—to your active folder. The HotSync Manager will properly choose to use the appropriate set for each device.
You can simultaneously synchronize both your m515 and your Tungsten T3, but they must have different HotSync names. To move the data from your m515, use the Palm conduits set to Handheld overwrites Macintosh to move a copy of all of your data from the m515 to the Palm Desktop. Then export a copy of each of the four data types using the Palm Desktop format.
Create a new empty user with a unique HotSync name for the Tungsten T3, and import each of the files into that user. Set your conduits to Macintosh overwrites Handheld, and synchronize only your Tungsten. That will move a copy of all of the m515 data stored in the Palm Desktop during your import, on the Tungsten handheld organizer.
At that point, you can reset your conduits to Synchronize, and continue to synchronize both devices, or you can move from the Palm Desktop to iCal and the Address Book, using either iSync, or the Missing Sync for Palm OS to synchronize one or both devices.

Why can't I sync my Palm Desktop with iCal?

When I enable iSync for my Palm (Tungsten E2, Palm Desktop 4.2.1 Rev.D) it disables the conduits I need to sync my Palm Desktop calendar information (Date Book, Tasks, To Do, etc.) with anything else. So when I make a change on Palm Desktop it doesn't even show up on the Palm handheld, much less on iCal. Can I move these "iSync Disabled Conduits" (Date Book, Tasks, To Do, etc.) back into the "Conduits" folder without creating a conflict? I've tried various solutions on the Mac Support site without much luck so far. Does this problem have something to do with OS 10.4's unique issues with syncing? Or is iCal supposed to REPLACE Palm Desktop, not be synced with it?
Post relates to: Tungsten E2

AlanG wrote:
Hello kongoscar,
If you are making the jump from Windows to Mac, it might be easier for you to export your data from the Windows side using a comma separated values (.csv) file and importing that data into the PIM application on the Mac. The Palm Desktop software for the Mac, is, in my opinion, terrible (and I'm a Mac user).
Alan G
Thanks so much for your reply, Alan G. I am not planning on using the Palm Desktop for the Mac once I get all the data from my Palm into the Macs. I am going to use the Mac software, like iCal and contacts, and probably Bento3 in place of the Palm Memos database, and I HOPE (not sure whether I will like it or not) to use my iPhone in place of the Palm, but I am not yet ready to ditch the Palm until I satisfy myself that the iPhone can do all the calendar and personal database functions as well as what I am used to with the Palm. So this data transfer quandary is not really about transferring the data to the Mac so I can continue to use my Palm and Palm Desktop software as I always have - it is about getting it to the Mac in a way that I can easily then export/import the data into iCal, Address Book/Contacts, and Notes or Bento3. My assumption is that would be easier doing imports from Palm Desktop on the Mac rather than imports from the PC, but maybe that is wrong. For instance, if I do an export from the PC of the Palm's calendar function and import that into iCal on the iMac, will all the alarms and repeating copies of entries also make it over? Or would the alarms and repeaters more likely make it into an import into iCal if it came from data that was already on the Mac in Palm Desktop for the Mac? It odes seem that the Palm software for the Mac is not as good as it is for the PC, that Mac OSX does not support the Palm as well as earlier versions of Mac OS, and that there are all these problems with syncing on the Mac, from what I've read on the forums.
Given my admittedly rambling description above, do you have any other advice for me?
Marc

Palm desktop-can't remember passsword

Similar Messages

Maybe you are looking for