Palm desktop closes

2 isssues regarding my Palm Tungsten E2:
1) When I open the Palm desktop on my PC and click contacts, I get a message: "Palm desktop has encountered a problem and must close".
My PC operating system is Windows XP Home edition.
I have encountered the same program on my laptop, also a Windows XP Home op system.
I fear losing my extensive contact data.
I have tried uninstalling and reinstalling the CD software - no luck.
I have also downloaded the desktop software from the Palm website, again no luck
2) In an attempt to save my date to an expansion card on the handheld, I can't find the steps to save data to the card.
Help, I'm lost...
Post relates to: Tungsten E2

Ok..so here is what you need to do.
1. Locate your user folder, it is in program files/palm/username
2. Inside the folder look for datebook. Go into that folder and grab the datebook.dat file move it to the root username folder
3. Go into your address book. Look for the address.dat file and move it to the root username folder
4. Once you have moved the files out of there. Relaunch palm desktop.
5. It should open without error if it does go to tools/options
6. Change the startup application to memos
7. Go back to your user folder and move the the datebook.dat and address.dat files back into their respective folders.
8. You should get a prompt to replace the existing file. Select yes to replace
9. Relaunch palm desktop
10. Follow directions to check for corrupted records.
Post relates to: Centro (Sprint)

Similar Messages

How to copy Palm Desktop data to a PC using Windows 8.1

If like me you still find the Palm Desktop data (address, calendar, memos, etc.) handy and use it long after throwing away the handset and "sync" ability, you may find this useful. I bought a new PC using Windows 8.1 and had problems transferring data because of a wrinkle that I figured out, which didn't exist in Windows XP, Vista or 7 versions. Here's a recap of one way to easily transfer data from those earlier versions if you have a USB flash drive (or Dropbox, Google Drive, whatever) handy :
1) Download Palm Desktop 6.2 or 6.2.2 to your new PC. Then give a user name exactly as it exists in your old PC's database. This name will be used by Desktop software to create a six letter folder name (an abbreviated version of your name) to hold data that Palm Desktop will look up. Wait a few seconds for this to happen, then close the Desktop application on your new PC.
2) In your old PC from where you want to transfer data, look for the folder called "Palm OS Desktop" which should exist in "Documents" under "Users" folder and subfolders path like >your name subfolder>Documents in Windows 7 (may be Vista too) or may be under "Documents and Setting" folder in Windows XP.
3) In this folder "Palm OS Desktop" look for that six letter subfolder of your name, and select that entire subfolder and choose "Copy" or Ctrl-C
4) Locate the same subfolder name in your new PC (which will have null data), delete it, and then "paste" the subfolder you "copied" into the same exact location. If you've done it right, Viola! Your new PC desktop should show all the transferred data once you again open the application.
Most of the same procedure works with Windows 8.1 (probably also Windows 8) PCs. What I found different was that the data subfolder created under "Palm OS Desktop} had 7 instead of 6 characters with a "0" (zero) added as the last character. So when you finally copy and paste that subfolder into the new PC you have to rename it and add that "0" for the Palm Desktop to locate this data.
Hope this helps.
This question was solved.
View Solution.

To turn off UAC, go to the Control Panel, then User Accounts.
Under the header, "Make changes to your user account", there is an entry titled "Change User Account Control Settings".
Pick it, and drag the slider all the way down to "Never Notify".
Access of Japan is the company Palm hired to write Palm Desktop 6.2.2.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Palm Desktop datebook data file

I've been a Palm user for 13 years.
A year ago, my trusty Z-22's battery died. So I bought a M500 online from one of Amazon's 3rd party vendors. It worked adequately, but with a number of glitches that I learned to live with. By July or so of this year, I noticed appointments randomly disappearing from my desktop Palm app. No rhyme or reason, past, future, etc. I kept many data backups and just kept putting those files back into the desktop.
Then Oct 1st, everything on the calendar disappeared. 13+ years of data, gone. Fearing it was the funky M500 (fortunately I did not sync after the data loss, so had the entire calendar on the handheld), I bought a refurbished Z-22 from an Amazon 3P. Uninstalled desktop software (saved all data files), downloaded the latest Palm desktop software I could find (v. 6.2.2), loaded all data files, back in business. Everything worked like a charm. For one month (I sync several times a day).
Nov 1st, entire calendar gone. So I looked a little closer. MS Office Access apparently installed a .dat file in the datebook folder with 108kb worth oaf data (the legitimate datebook.dat file is 1,308kb). Everytime I open Palm Desktop, that's the file that's altered. Erase it, it reappears everytime I re-open Palm DT,
I don't use MS Office Access, so I removed it. Open Palm DT, now a new 1kb UiPrefs.dat is created, even if I open DT by double clicking the real datebook.dat file. HELP! I must note that throughout this whole ordeal, the address book, memo, todo list were totally unaffected.
Vista Home Premium 32 bit. MS Office 2007.
Thank you!
Post relates to: Palm m500

I haven't been able to hot sync with my handheld since I upgraded to Vista, so there is no backup on the handheld of any data. Grrrrrrr! I don't believe it. I thought I'd read posts about other people backing up their data.
Is there any "cheaters method" to create a backup copy by changing where the data file is saved, then changing it back, or something similar, so there are always two copies? I don't want this happening again, and I won't be able to upgrade my handheld for several months still.

Month view off "Date" app on Palm Desktop by ACCESS 6.2.2

I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
My problem is with the Palm Desktop. In the "Date" application it will not display the Month view. There is no problem with the Day or Week view, but when I click on the Month view,
a screen pops up that says "Application has encountered a problem and needs to close".
It then says "Send report" or "Don't send".
After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

I have Windows XP (Home) with Palm Desktop by ACCESS 6.2.2.
I also have a Palm Z22 and a HP TouchPad.
My problem is with the Palm Desktop. In the "Date" application it will not display the Month view. There is no problem with the Day or Week view, but when I click on the Month view,
a screen pops up that says "Application has encountered a problem and needs to close".
It then says "Send report" or "Don't send".
After clicking on either of these, the Palm Desktop window closes.
I do not know where to retrieve the "Send Report" information if it has been sent.
Any help would be appreciated as the Month view is very helpful when planning future appointments or activities.
THANK YOU VERY MUCH....
Post relates to: HP TouchPad (WiFi)

Palm Desktop 6.2.2/Win 8 shows Media and Install? TRY THIS!

I now have a Windows 8.1 loaner from HP, and used it to compose this help file! Thanks HP!
If Palm Desktop 6.2.2 only shows Media and Install, try this: Right-click on the shortcut for Palm Desktop, then choose "Run as Administrator". The other modules should appear.
To make Palm Desktop "Run as Administrator" every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using 6.2.2 - it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator". Put a check in the box, then click OK to close the window.
Try opening Palm Desktop, all the modules should appear. You may see a box open when you close the program asking "Did the program run correctly?" I picked "Yes", and it's been working fine since then!
If you have an older PalmOS device (pre T|E for example) and still can't see any data after trying the above, you may need to use the PalmHotSyncSetup program available from pimlicosoftware.com. This will translate the databases from the older style to one Palm Desktop 6.2.2 can process.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I found out how to fix it.
I have been having trouble since the new Windows patches came through.
Right click on your shortcut and select Properties
Click on Open File Location
Right click on Palm.exe file and select Properties
Select Run as Administrator
Also select run as Windows 7
and apply.
Try to sync again and it should show all of your options.

Palm Desktop 6.2 won't read data file after IR synch with IIIC

I have Windows 7, an old IIIC, and Palm Desktop 6.2. Since I can use a USB with that combination, I synced with an infrared connection. The files made it to the Palm directory, but the desktop program won't read them. My previous version of Palm Desktop allowed me to search for the data directory, but I can't find a way to do so with 6.2. And, no, the older version wouldn't display the data, either, in spite of my specifying the path.
I'm so close! One more step and I won't have to buy a smart phone and pay a monthly fee to carry around my contact date. Please help.

Palm Desktop 6.2.2 is not an upgrade to 4.x! It was designed to fix the things Microsoft broke when Vista was born.
It lacks many features that existed for many years in the 4.x versions.
I'd suggest doing a Clean Uninstall and reinstall your original version!
http://forums.palm.com/t5/Windows-HotSync/Instructions-for-a-Clean-Uninstall-of-Palm-Desktop-on-Wind...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

64 Bit Windows7/8/8.1 USB drivers for Palm Desktop

Thanks to the great folks over at Aceeca.com (makers of NEW PalmOS Garnet devices), USB drivers for 64bit Vista, Windows 7, and Win 8 operating systems are available. There are many users reporting Palm Desktop 4.x is also working.
I have synced my TX to my Vista64 bit laptop, and Windows 8.1 HP Spectre X2 hybrid successfully via my USB cable.
The drivers are located here:
Aceeca Driver Downloads
Installation instructions (from Aceeca) for Windows 7 are included in the download.
Basic instructions:
1. Download the drivers and Extract them to the same folder. Remember the folder you extracted them to.
2. Try to HotSync your device. It will fail.
3. Open the Device Manager, and look for the Yellow Triangle next to either "Acceca" or "Palm Device" under "Other devices".
4. Right-click on the device, and choose "Update Driver Software".
5. Choose "Browse My Computer for Software" and direct it to the folder you extracted the Aceeca drivers to.
6. Choose "Next" at the driver file location window, and then tell it to "Always trust software from Aceeca Ltd." then click the "Install" button.
7. I received an error message (Vista64) that told me "The drivers were installed but the device couldn't be opened." I saw that my TX had timed out and went to sleep. I tried a HotSync and it worked!!!
Good luck!
NOTE: Palm Desktop 6.22 may only show Media and Install. Here's how to fix that:
If Palm Desktop 6.2.2 only shows Media and Install, try this: Right-click on the shortcut for Palm Desktop, then choose "Run as Administrator". The ther modules should appear.
To make Palm Desktop Run as Administrator every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using 6.2.2 - it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator", Click OK .
Try opening Palm Desktop, all the parts should appear. You may see a box open when you close the program asking "Did the program run correctly?" I picked "Yes", and it's been working fine since then!
If you are using a much older PalmOS device and want to try using Palm Desktop 4.x, you will need this additional patch from Pimlico Software:
Palm HotSync Setup
WyreNut
Forum member bobboffin has added this post:
"After attempting your first HotSync and failing (as expected) you may be unable to find any trace of the device in Device Manager, making the next step quite difficult. This happened to me, and after some investigation I discovered the following tip that allows Device Manager to show hidden and non-present devices.
Open up Notepad and paste the following two lines into it:
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
start devmgmt.msc
Save it as SetDev.bat into My Documents.
Open My Documents in Windows Explorer and double click on SetDev.bat. Device Manager should open.
In the View menu select Show Hidden Devices.
You may now see under the Other heading the failed device with a yellow triangle against it.
You can now proceed to install the drivers per the instructions.
Note that the driver supports most Palm OS versions. I'm actually using an Aceeca Meazura 1000 ruggedized PDA running OS 4.1 --- bobboffin"
Hope this helps!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
This question was solved.
View Solution.

Thank you so much. I was thoroughly disappointed to see that the support telephone for paid support had been discontinued. I thought I would need to replace my (ancient but serviceable) Z22.
I followed the instructions listed here and am very happy to report that I completed a sync!
Thanks again.

Does Palm Desktop 4.1.1 work on Windows 8.1/64 bit?

Have never posted on a forum before so a bit nervous - but desperation needs must!
Have followed closely replies to other queries on this Palm forum (and the wonderful work which Wyrenut, SMKranz and many others do - well done chaps!). However can't quite locate the answers that I'm looking for. So please help if you can! Here goes:
Current situation: running PD 4.1.1 on Windows XP/32 bit. Handset is TungstenT which is limping badly and only rarely synced with. So it is the Desktop which is most important.
Migrating to Windows 8.1/64 bit and would like to continue using 4.1.1. Will it work? Any major downsides if it does? Will it sync with the handset if it is ever required - by bluetooth or usb (with the hep of those Acerca drivers)?
If 6.2. is the only option for 8.1 which format should I export Calendar, Contacts, Tasks and memos in? PD 4.1 offers, in addition to the default, several other possibility(csv, text, tab, vcard). Confused about which one is best
Any help you can give would be most gratefully received. Thanks

xenssa,
Palm Desktop 4.1 does work on Windows 8/64 bit.
I have not updated to 8.1
If I was to buy a new PC with Win 8.1 I would try Palm Desktop 4.1
I have been using it for 3 months with no problems. I have a Zire 72.
I do a USB HotSync using the Aceeca driver.
When you install the Palm Desktop software skip check the internet for updates step.
I have my Windows UAC (User account Control) set to Never Notify.
I set the Palm Desktop/ Properties/Compatibility to Run this program as administrator.
To make Palm Desktop "Run as Administrator" every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using Palm Desktop, it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator". Put a check in the box, then click OK to close the window.
I use the Import Export feature in Palm Desktop to Backup my Calendar and Contacts and save in my Dropbox.
I use .dba (Calendar) and .aba (Contacts) formats.
I use PD 4.1 with Vista, Win 7, and Win 8.
I can create a PD Backup on any of these PCs and import it into another PC.
Make sure to select all Contacts before you backup, only the highlighted contacts will be exported.
I use the vCard format to move Palm contacts to my Gmail contacts

Long memos get truncated in Palm Desktop

Hi, I am facing an issue which I find baffling and hope experts out there can help me.
I am using a Treo 680 unlocked version running Palm OS Garnet v.5.4.9
Few months back, I upgraded my laptop from Windows XP to Windows 7 (both are 32 bit). I reinstalled Palm Desktop version 4.2 and it seemed to be apparently working, and I was very happy about it (quick install was not working but I was ok with it). However, on closer examination, I noticed that long memos were significantly truncated on the Palm Desktop. This is a serious problem as my memos on the device are not fully reproduced on the laptop. Hence, if my device were to be lost or broken, I would have all the memos in my backup but many of them would be truncated and not complete. Also, I am unable to "copy paste" the latter part of a long memo into an email or word document.
I have only used one way synchronisation (ie from device to laptop) ever since I moved to Windows 7 because of long duration between backups and previous experience where 2 way syncronisation resulted in corruption of data on my device. Fortunately I discovered this problem before I did my first 2 way syncronisation as this may result in my memos on the device becoming truncated as well.
If someone could help here, I would be really grateful.
PS: some background info:
I have been on Palm platform right from 1996 with the Palm Pilot 5000, and then Treo 180 and then having been using Treo 680 for the last seven years and still going strong !
I know from my earlier experience that:
- earlier devices and earlier Palm Desktop versions had a much smaller length limit per memo
- in between, there was a situation where the device had a much bigger length limit per memo than the Palm Desktop at that time (i believe version 2 or version 4.1.4), and a long memo in the device would be split into multiple memos on the Palm Desktop with a sequential number added eg abc 1, abc 2, abc 3 etc
But since I went on Treo 680 and Palm Desktop ver 4.2 on a Windows XP 32bit laptop, I have had no such problem. It is only when I upgraded my laptop to Windows 7 32 bit, that I am having this problem. I find it baffling as I know that Palm Desktop ver 4.2 is capable of very long memos unlike some earlier version of Palm Desktop.
Thanks very much in advance
Regards

Unfortunately I don't have an answer for why your Memos get truncated in Palm Desktop in a Windows 7 machine. I hvae Palm Desktop 6.2.2 on a Windows 7 and Windows 8 desktops and do not have that problem with Memos. Maybe yours are much longer than mine. Does everything else seem to work OK (other than QuickInstall)?
You could try a couple of things...but the first thing I would do is get a backup of your data onto an SD card with the free app called NVBackup. Google it, download and install the nvbackup.prc file onto the Treo, then run a backup onto a card. It will save you the nightmare of having to recreate your data if it were to be lost or corrupted somehow. Now, the only thing you can do with that data from NVBackup is to restore it to the same or another (same) Palm device. But at least it is saved.
Next thing you could try, without risk to any data, is to just email your Memos to yourself from your phone. VersaMail lets you attach Memos to an email. They should come through as .txt files which you can copy and paste into anything else you like.
You could also try installing Palm desktop 6.2.2 and, if your complete Memos do not appear, try re-syncing your Treo to the new desktop installation.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Update data folder in Palm Desktop 6.2.2

I've got an installation of Palm Desktop where my data files are kept in a non-standard location on a different hard drive. This helps keep the important address and datebook stuff separate from my primary file system. Sometimes Palm Desktop loses track of what I'm trying to do and appears to wipe all the data out. Upon closer inspection, I found that it had created a new database on:
C:\Palm OS Desltop\
naughty naughty , because it should be in My Documents (on a different hard drive, the J:drive) which should be:
J:\my docs\Palm OS Desktop
You can tell your Palm Desktop to go to the correct place by:
1. shut down Palm Desktop
2. shut down the HotSync Manager (right click on the task bar icon and hit 'Exit')
3. run regedit (start> run> type in "regedit", hit enter
4. navigate inside regedit to HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core
5. modify the "Path" from "\Palm OS Desktop" to "J:\my docs\Palm OS Desktop", with out the quotes
6. restart HotSync Manager, run Palm desktop, and you should be good to go.
A little note: the program regedit is not for the feint of heart. You are modifying some pretty obscure, but important, data that the software on your computer uses for behind the scenes stuff. Be very careful when making changes to Registry using regedit. If you screw this up, you could find yourself in a tricky situation.
Thanks:
http://oduinn.com/2007/03/25/how-to-reinstall-the-palm-desktop-and-still-access-pre-existing-data/
regedit help:
http://www.computerhope.com/registry.htm
Post relates to: Centro (AT&T)

Hello. I know I'm responding to an old post, but I want to refer to the procedure outlined here.
Before sending my laptop in for repair I removed my Palm Desktop data folder for security reasons. It was in a non-standard place (D:\Palm\Palm Desktop). Now, with my laptop back, I can't get the Desktop or Hotsync to recognize this path. I tried the regedit you suggested, but my path is still not recognized. Desktop creates C:\Users\Bob\Documents\Palm OS Desktop instead.
This is maddening because I know I did this successfully when I bought the machine 3 years ago.
Any ideas? Thanks.
-- Bob.

Palm Desktop 6.2 update won't open after installing on PC running Windows XP

I just installed the new version of Palm Desktop 6.2 on my Dell laptop running Windows XP Media Center to upgrade it from the older version and it won't open up. Whenever I try to open the application the message "Palm Desktop by ACCESS Application has encountered a problem and needs to close..." I've tried reinstalling the application but that doesn't help. I've also tried using the "Repair" of the installation to "Repair installation errors in the program." and it hasn't helped either. All my data on my Palm Centro is still there but I can't get Palm Desktop to open up. I want to get Palm Desktop to open up.

Palm Desktop 6.2.2 is not an upgrade to 4.x! It was designed to fix the things Microsoft broke when Vista was born.
It lacks many features that existed for many years in the 4.x versions.
I'd suggest doing a Clean Uninstall and reinstall your original version!
http://forums.palm.com/t5/Windows-HotSync/Instructions-for-a-Clean-Uninstall-of-Palm-Desktop-on-Wind...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

10.4.7 and Palm Desktop not launching

I upgraded to 10.4.7 via Software Update, and now can't launch my Palm desktop. I get the following error message:
I/O Error - my only option is to click OK, when I do, I get the same error message with the same OK button - when I click it again, the app closes. I've tried to re-install the palm software that came with my Treo 700p - no help there.
Any suggestions?

I have the exact same problem.
Gee, do I hate this!
I used to be an "early adopter", but it was simply taking more and more time resolving strange (/somebody else's QA) issues, and so I gave up on this behaviour.
Nowadays, I wait for a while and only then install new software.
However, because of all kind of security issues, you have to install your OS updates quickly and there you have it!
Please Apple develop a Palm-like device quickly (and include a phone!) so that I am sure the combination of "stuff" I have is covered by your QA tests!
I'm willing to pay for it!
Though the Palm is still a great device, the software integration with the Mac is a problem that's getting worse year after year.

Palm Desktop Software Crashing during Export

Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)

I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
Post relates to: Tungsten E

Palm Desktop Software

I have had this Palm for awhile. I used it on my work computer but changing to home computer. I downloaded software from website. I can sync the Palm to the Palm Desktop Software without a problem or errors. When I open the desktop software, it won't let me open or click anywhere on the screen. A box pops up with the following information;
Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience.
It gives me 3 buttons to click: Debug, Send Error Report, Don't send. If I click on Don't send or Debug, the window will close. I have removed the program and downloaded again, but I have the same experience.
Any help would be welcomed.
Post relates to: Tungsten E2

First thing is first that text size is really small and I have horrible eyes.
Ok next is the troubleshooting, what we are going to need to do is figuring what is causing the palm desktop to crash, I bet it is your data, so lets see if I am right.
You first need to locate your userfolder, it is located in program files/palm/username/
Once you have your user folder in that folder you will see a bunch of folders, I'm first concerned with datebook. Go in datebook and look for the datebook.dat file, cut that file out of that folder and place in the root of your userfolder.
Going back into palm desktop (if it opens without error) you will see your calendar is gone.
Next you need to tell palm desktop to open in something other than address or calendar I usually suggest memos. To do this you can go to tools/options and change the view palm desktop opens in (default is address).
Once you have it changed to memos you need to put your calendar back into palm desktop. So close palm desktop and go back to your userfolder. Grab the datebook.dat file off of the root of your username and place it back in the datebook folder (it will ask you if you want to overwrite the existing files, tell it yes)
Ok so your calendar is back in your username time to go back to palm desktop, relaunch palm desktop and this time go to tools/options/tools and and check for corrupted records, it will scan your database and fix any corrupted records it finds, tab over to calendar and see if it crashes if it doesn't you are good to go.
Also on a side note if it still crashes with your datebook out of your username, move your addressbook out also, usually the culrpit is calendar but i have seen contacts cause the problem also and on rare occurances both.
Post back if you need more information or any clarification.
Post relates to: Centro (Sprint)

Palm desktop closes

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