Palm Desktop Conflict with Vista

I use Windows Vista Home Premium, and I have installed Palm Desktop 6.2 to be used with a Tungsten E2. Problem is that I get an AppCrash error message for the program Windows Media Player when the Palm Desktop software is installed on my computer. About every hour or so, I get the following error message that reads as follows:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: PalmUSBDirect.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 40c81674
Exception Code: c0000005
Exception Offset: 04834028
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ee0c
Additional Information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional Information 3: 1eff
Additional Information 4: 719ef9a8ab079fcb5b3b21da22d4fa30
I have deleted the Palm Desktop software from my computer, then deleted the Palm folder under Program files, and finally restarted my computer. After this the error messages stop.
I have then reinstalled the Palm Desktop software onto my computer and the AppCrash error messages for Windows Media Player then come back. Very annoying.
So far as I can tell, the Desktop software syncs fine, using Outlook program as its source.
Anyone else have this problem? Is there a glitch with the Palm Desktop software as it is used in computers with the Windows Vista OS?
Any help would be appreciated.
Peter
Post relates to: Tungsten E2

Try a clean uninstall of Palm desktop and see if that may correct the issue.
Here are the clean uninstall instructions for Vista.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to Start --> Documents -->
Palm OS Desktop. Highlight your Palm Desktop username and right click and
copy. Then go to your PC desktop right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer.
Go to the following locations on the PC and delete the folders listed below.
C:\Program Files\Palm or Palm One
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or
PalmOne
C:\Users\[Vista Login Name]\appdata
*Note you may need to view hidden folders to get to appdata. To do that go
into your control panel and open folder options. Go to view tab and uncheck
hide hidden files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC
from starting up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box.
Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before create a hotsync name.
Post relates to: Palm i705

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hello all , i got mine up and running late last night and thought that since it drove me nuts i would share how i did it with others having the same problem, for fyi i am using a sony clie sj22 and hotsyncing with an usb cable for reference with palm OS4.0 i think.
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MICROSOFT apparently doesnt care if you fix it that way you bite the bullet and buy a windows mobile device.
and PALM i think about the same
too bad if you think about all the millions of these devices out there they are pissing alot of people off and losing sales from it.
Message Edited by aa1pr on 11-09-2007 06:05 AM

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Post relates to: Palm IIIx

Hi, and welcome to the Palm Community Forums.
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Post relates to: Tungsten T5

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I last talked about Palm Desktop compatibility with 64-bit Windows at http://forums.palm.com/palm/board/message?board.id=software&message.id=37767. Fortunately, I haven't replaced my laptop yet, so I am in the enviable(?) position of planning the acquisition of a spanking new machine with 64-bit Windows 7 Pro (sidenote: likely a 14" ASUS). However, my PDA is still Palm Vx, which requires Palm 4.1.4, which requires 32-bits, which is provided in Windows 7 Pro by its Windows XP Mode. Has anyone heard any word of whether XP mode allows seamless sync'ing through the serial or IR ports? Serial is most preferrable, of course, due its speed, lack of headaches with line-of-sight alignment, and the fact that it needs to be docked anyway for recharging.
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Post relates to: Palm Vx

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Post relates to: Palm m105
This question was solved.
View Solution.

It looks like you will need to "clean" uninstall Palm desktop and re-install.
Here are the clean uninstall instructions for XP, see if the palm folders are in the same location. We have not received any info. on windows 7 and how Palm desktop syncs with this version.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen and sync.

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