Palm Desktop Freezes Computer on Installation

Hi. I'm trying to install the latest Palm Desktop on my Windows XP system (I am an administrator) and the install program freezes every time I attempt the installation. It reaches either the Registering Product or Modifying Registry stage of the installation before freezing my computer. I can only fix this by powercycling. Occasionally, when I have restarted the computer, the program appears to have been installed, but when I try to run it, it crashes at the splash screen. Other times, the program appears to have not been installed. I'm at my wit's end here. What can I do?
Post relates to: Palm IIIe

I did have a previous version of Palm Desktop installed. It wasn't working with my USB kit, so I decided to try the latest version. Could this have created a problem?
Also, how do I find out if I'm using XP 64-bit and how do I change this?
Post relates to: Palm IIIe

Similar Messages

Palm Desktop Freezes on Media

Just got my PalmCentro a few days ago and i like it well enough.
I got it to sync up a few times and i downloaded some apps or whatever you want to call them and some photos. But i went to add some content today and my Palm Desktop keeps freezing up when i go to media.. It did this 3 times.
help, anyone?
Post relates to: Centro (Verizon)

what version are using for the palm desktop? it seems that you might have some corrupted media files. to challenge that, you need to try emptying the media contents by simply removing the photos folder inside the username folder. here's how:
1. close the palm desktop
2. go to c:\program files\palm\username folder (for v4.2)
go to C:\Documents and Settings\your user login\My Documents\Palm OS Desktop\username folder (v6.2)
3. right click on photos and choose cut then paste it in your PC's desktop for easy access
4. open palm desktop and access media (check if it will still hang up or it can now be opened)
5. if you can now open it, then that means you may have stored a corrupted media file
to recover back the media files and avoid the corrupted media file again, you need to add again the files one by one. it's a tedious process but it will guarantee a good result.
1. since your media in the palmdesktop is now empty, click add media
2. locate the photos folder in the PC's desktop and open it then locate the folder backupforinternal or any other folder that may contain your photos. in some cases, the albums are represented or named after the category.
3. select a photo and then click ok
4. it should be back inside your palmdesktop

Palm desktop freezes when going to dates in 2009

My palm desktop application freezes when I open the calendar and try to go to date in 2009. Any ideas what this is all about?
Post relates to: Centro (Verizon)
Message Edited by phlegmon27 on 12-17-2008 03:42 AM

Something set in 2009 is corrupt. Download DBFixIt from http://www.pimlicosoftware.com and search the forums for 'corrupt calendar entry' to find the instructions. The Palm OS Data Mangler Manager has a tendency to bug out sometimes. This is probably the the 10,000th time somebody has had a data corruption that causes their calendar/memos/tasks/[insert PIM app here] to crash.
Post relates to: Tungsten T5

Palm Desktop freezes when I do New Memo or Edit Memo

I have Palm Desktop by ACCESS 6.2.2 on my Win 7 64 bit machine. Everything was fine for years until today. Now when I click on New Memo or Edit memo the edit memo window does not show up. If I click anywhere on the Palm desktop the only thing that happens is the computer rings a bell. I wonder if the edit memo did show up somewhere but is off screen and invisable. I did add a second monitor recently. Any ideas?
Thanks,
Chas

I'd suggest a complete uninstall/reinstall of Palm Desktop.
Make sure you save a copy of your user directory.
Normally, user data does not get deleted, but one can't be too careful!
These instructions are for Vista but should work for Win7.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
WyreNut
I am a Volunteer here, not employed by HP.
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Media button freezes in Palm Desktop!

I've chatted with two guys at palm, and I'm getting nowhere fast! I have a new Centro through Verizon and everything works great, except that the Media button on the Palm Desktop freezes everytime I try to go into it. It'll say "loading" across the bottom, but it never goes anywhere and the rest of the program locks up so that I have to end it using the Task Manager. I have Vista, but I don't think I should need to download the Vista update off of palm's site, because I just got the phone about 2 weeks ago. The two guys on chat both tried to help me clear my registry and then I had to uninstall and reinstall the desktop, but all to no avail. 3 hours of chatting made me think they didn't know what they're talking about! Has anyone else had this problem? And, if so, how did you resolve it? Any help would be greatly appreciated!
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

There is a chat room that I am a part of you can find the link in my signature, although as of late I have been working late hours and have not been available via chat much, however typically there is someone in there that is willing to assist.
Post relates to: Centro (Sprint)

Sync with palm desktop not working

I can install programs but it wonb't sync with palm dektop. I am running Windows & with palm desktop V.6.something. Its the latest one i think. I have a Zire 31. I used some software so it will sync programs but even when I save in plam desktop nothing changes! I NEED help!
Post relates to: Zire 31

I have 32 bit. I self installed over vista Basic 32bit. It is Pro Edition of windows 7 now!
This is what i followed to get it to install:
(Thanks smkranz)
Hi, and welcome to the Palm Community Forums.
If you are using the Palm Desktop from your original installation disc on your Vista desktop, it is not compatible and the Install Tool won't work. This is covered extensively here on the forums and in the Palm Support pages. You will need to use the new Palm Desktop 6.2.2 by Access, which can be downloaded from the Support & Downloads link above...you might have to lie and tell it you have a different device, because PD 6.2 is technically not compatible with older Palm devices. Then, after you install PD 6.2, go to www.pimlicosoftware.com and download/install the free PalmHotsyncSetup utility, which should add compatiblity for your device.
Note, this will probably only work if your desktop is 32-bit Vista. If your Vista desktop is 64-bit, your only hope of syncing is Infrared beaming because there are no 64-bit drivers. You'd also need to use an infrared (IRDA) adapter on your computer.
You also have a non-sync option of installing applications to your Zire, by first copying the .prc file to a Secure Digital card using a card reader on your computer, then putting the SD card into your Zire and using the Copy command to Copy the file from the SD card to the Zire's memory. The file should be put in the /palm/launcher folder on the card first, then you can copy it to internal memory.
Then i set it for Newer Palm PIM devices. Thanks!

Palm desktop- contacts missing

I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

ladancoe - we cannot offer help with the limited amount of information you've given. There are many combinations of Palm Desktop and computer OS's that have to be reported for accurate help!
What version of Palm Desktop?
What OS on your computer?
What does your HotSync log say?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Users lost in Palm Desktop 4.1.4

A few days ago, I set about dealing with a critical space shortage on my data partition. My Palm Desktop data files are stored on that partition, in D:\Palm. The Desktop program files are stored in the default location, i.e., C:\Program Files\PalmOne.
I copied the entire contents of my D: partition to a new drive, then used Windows Disk Management to rename both the old partition and the new drive so that the new drive (now containing all my data files including the Palm Desktop data files) became D:. The volume name for the new drive was slightly different so that I could keep track of which partition I was looking at. The end result was that the folder names and path for the Palm Desktop dataset did not change.
When I started Palm Desktop after the drive installation, the "choose user" dialogue box displayed no user names at all. Then Desktop closed after briefly displaying an error message about the lack of available users that I didn't record.
I looked to see what had happened to the Desktop dataset in D:\Palm. It was still there, apparently unchanged. Knowing of Desktop's default locations for its datasets, I looked in my C: drive. I found that a new folder had been created: C:\Palm OS Desktop. I went back to Desktop, and created a new user: "Dummy". A sub-folder with that name promptly appeared in C:\Palm OS Desktop.
I started Desktop again, and tried to set D:\Palm as the folder in which the dataset should reside. I got an error message to the effect "that folder is in use by another user".
So I moved the entire contents of D:\Palm to another drive, leaving D:\Palm present but empty, and went back into Desktop to tell it to use D:\Palm as the location for its dataset. It refused to do so, this time giving the error message The Palm Desktop could not move your data to D:\Palm. Nothing appeared in D:\Palm.
I then tried to create a new user in Desktop in its current storage location. I used the name that I have used for years for my Palm, i.e., "Rob". Again, Desktop refused to accommodate me, giving me the error message Could not add user "Rob". "Rob" is an illegal user name, or the directory could not be created.
So now I'm stumped. How do I get Palm Desktop to use my existing dataset again? Or recognize me as a Palm user?
Some additional info:
Of course, my T-E2's user name is "Rob". I'd really prefer not to have to change it. And if it matters, I'm running Palm Desktop 4.1.4 on WinXP Pro SP2. There is ample space on both C: and D: and in RAM, and more than sufficient horsepower in the my desktop machine's CPU. I have no difficulty manually creating a folder in D:\Palm or in C:\Palm OS Desktop.
Post relates to: Tungsten E2 and Desktop 4.1.4 for Windows
Message Edited by Rob_M on 09-29-2008 12:44 PM

Well, nobody had any better ideas, so I adapted the logic that was developed in the thread at <http://forum.brighthand.com/showthread.php?t=234272>. It was successful.
For those who want to know lest they be afflicted with a similar problem:
I backed up the dataset and moved it to another location, leaving D:\Palm as an empty folder;
I uninstalled Palm Desktop;
I cleaned up the Registry with CCleaner after the Palm Desktop uninstall failed to complete and forced a re-boot;
I re-installed Palm Desktop to the same folder in C:\Program Files (it didn't give me an opportunity to set a data folder)
I opened Desktop and re-set the data file location to D:\Palm using the Tools/Options menu;
I backed up the structure Desktop then created in D:\Palm in case of need;
I copied my original dataset back into place in D:\Palm;
I backed up the contents of my T-E2 to a SD card (just in case), and
I ran a Hotsync.
Voila -- all is well. My data files are now in D:\Palm, my software is (re-)installed in C:\Program Files\PalmOne, and I now have the current version of Palm Desktop 4.1.4e installed. In other words, things are back the way they were, except that I have a slightly later version of Palm Desktop running on my machine.
However, I still have absolutely no idea why copying the data structures to a new hard drive would have triggered the problem.
Post relates to: Tungsten E2

Separate Palm desktop installs for Palm M505 and its apps and Palm Treo 680 and its apps on same Windows XP computer?

Hello:
I'm trying to do a workaround. I've got a Palm M505 that has a terrific keyboard that hooks up to it. This lets me write documents in a very portable way. The Treo 680 never had the equivalent, really full-sized external keyboard made compatible with it. So, I want to create documents on the M505 but otherwise mostly use the Treo 680.
Here's the rub. When I tried to sync both devices to my Palm Desktop version 4.1.2 for Windows XP, it didn't work. Hotsync tries to synchronize apps that won't work on the M505. Also, the versions of Documents to Go are very different (5.x versus 8.x).
I would love to have a separate Palm Desktop installation for each device, so I can have a nice desktop environment for each by launching them separately. But, the Palm Desktop installation "wizard" shuts down and won't give me the opportunity to do a separate Desktop install.
Any ideas other than buying an ultra-small laptop and dropping this kludgy scheme? For instance, if I were to copy the installed files from one directory to another, would this work, or would it not be set up in the Registry?
Thanks!
Post relates to: Treo 680 (Cingular)
This question was solved.
View Solution.

Okay. Stubbornness pays off! I was able to beam documents between my Palm M505 and Treo 680, avoiding the need for complicated syncing of both Palms to my laptop machine. I was also able to beam documents from both Palms to my Dell Inspiron M300 laptop, running Windows XP Pro.
When beaming between Palm devices, the results were better. In the M505, Documents to Go version 5.004 doesn't translate documents into Microsoft Word format but into something it calls Word to Go. The Treo has DTG version 8.003, which is able to read files in Word to Go format and save in native Microsoft Word for Windows format.
However, even when beaming a Word to Go (old format) document directly onto the Desktop of my Windows XP machine, it gave me a document I could open, with the text I'd input following a bunch of characters Word obviously didn't understand. If I add the file from my desktop to the newer Documents to Go version on my laptop, I expect it will translate it into a Word file when it syncs to the Treo but haven't tested that. In either case, beaming between Palm devices is the easiest solution and completely solves the problem.
For any readers who are interested, the reason I've so stubbornly tried to solve this problem is that I'm a fast touch typist. My old Palm M505 plugs directly into a wonderful, old Palm Portable Keyboard that is full-sized. Because it's a hard-wired connection, I can type fast. That old keyboard compresses into the same folded footprint as some new foldover external keyboards. It does this even though much bigger by folding in an accordian-like fashion, with four flat surfaces folder together. That keyboard design now exists in some of the keyboards sold by IGo corporation (their old name for it was Sierra Stowaway Bluetooth Keyboard). But, they were unable to figure out how to handshake their Bluetooth with the odd Bluetooth configuation in the Treo 680. Why Palm made the Bluetooth library different in the Treo 680 from other Treos is a mystery to me, but enough of this tangent. Some interested in this workaround may be curious for similar reasons.
Post relates to: Treo 680 (Cingular)

I Can No Longer Install Palm Desktop on a Reformatted Computer!

Since I reformatted my computer and patched it all the way back up, I can no longer install the Palm Desktop Software. I put the disc in and it hangs at the installation dialogue box and slows my entire computer down. So I pull up the task manager and my CPU is spiked at 100%, and iDriver.exe is the process hogging the CPU while eating hundreds of megs of memory. Not only that but there are multiple instances of iDriver.exe right behind it with one instance of iDriverT.exe. Also there are multiple msiexec.exe instances as well. Once I kill the first instance of iDriver.exe the Palm Desktop installation stops. I even downloaded the latest verizon version from this site and I'm having the same problem.
Any solutions?
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

there are so many installation errors that are caused by so many things. some are iDriver that's related to errors like 1607.
try also these steps:
Error - 1607: Unable to Install InstallShield Scripting Run Time
Update to the Latest InstallShield Installation Engines
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1
When running into installation issues, it is always recommended that you use the latest InstallShield installation engines. This article contains steps on how to download and install the latest InstallShield engines for the installation version you are trying to install.
What to do?
Follow the Troubleshooting steps below:
Determine if the installation is compressed or uncompressed.
Launch Windows Explorer by pressing the Windows key + E or select Start > Run and type explorer.
Browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
If the installation file is the only file in the directory (a single installation file), continue with the remaining suggestions in Step 1. Otherwise, if there are other files in the same directory as the installation file, continue to Step 2.
When a single installation file is run, it uncompresses the installation files into a temporary location (usually the Temp directory). Use these steps to find the installation in the temporary location:
Start the single installation file, but do not continue or cancel the installation dialogs.
Browse to the Temp directory. For further information on how to find the Temp directory, see Clean the Temp Directory.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc. The uncompressed installation file should contain other files in the same directory. Continue with step 2.
Right-click on the installation file that you are trying to install and select Properties.
In the Properties dialog, click on the Version tab.
Look at the File Version field to determine the version number of the InstallShield engine you need. Follow the instructions for your version. If you started the installation in Step 1d, cancel it.
If the file version number is 2.0x or less:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 6:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 7:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
Download ISScript7.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the ISScript engine for the version of the setup.
If No:
If the file version is less the 7.01
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700 from the machine.
Download InstallShieldEngineUpdate700.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 7.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701 from the machine.
Download InstallShieldEngineUpdate701.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 8:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
Download ISScript8.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript8.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 9:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
Download ISScript9.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00 from the machine.
Download InstallShieldEngineUpdate900.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\01 from the machine.
Download InstallShieldEngineUpdate901.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 9.5:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 10:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\00 from the machine.
Download InstallShieldEngineUpdate1000.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\01 from the machine.
Download InstallShieldEngineUpdate1001.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 10.5:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
Download ISScript1050.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\50 from the machine.
Download InstallShieldEngineUpdate1050.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 11:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
Download ISScript11.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\00 from the machine.
Download InstallShieldEngineUpdate1100.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
Post relates to: Treo 680 (Unlocked GSM)

Palm desktop installation on Win 7--?serial port will work

Still syncing on my old laptop. Tried to use the palm desktop CD to install
ver 4.1 for my Kyocera 7135 on on win 7 64 bit machine. It wouldn't run the installation program. I had a virtual PC installed anyway and got the desk top installed on that machine.
I had to enable the USB port for it to sync and the program ran---but no data exported to the PC!!???
Have no clue what is wrong. I read that a few people have had the sync work with a serial port connection.
I have an express port on the new laptop and wonder if the virtual machine will use that OK and if that will fix
the lack of data transfer. Perhaps through in the towel and use the old laptop to sync but that will only work for awhile.
Thanks for any comments.
Mike
Post relates to: Pre 2 p102una (Rogers)

Just for the heck of it, I did a factory reset on the iPad again, and gave it another shot on the Win 7 64 machine at home. I uninstalled iTunes, restarted the computer, installed iTunes 9.1.1 64 bit for Windows, and achieved the exact same results: impossible to get iTunes to sync Google Contacts to the iPad. It goes through the motions, but never delivers any contacts to the iPad.

Palm Desktop 6.2 installation problems!

I had some older version of Palm Desktop and thought it would be a good idea to update to the latest version so that I can sync to Outlook 2007. I downloaded from the palm site and ran the installation, only to encounter a runtime error. the runtime error says "Runtime Error. Program: ...ROGRA~1\COMMON~1\INSTAL~1\Driver\11\INTEL3~1\IDriver.exe. This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more information". The installation still appeared to run through to the end, but now I cannot open Palm Desktop (it crashes immediately) at all. I have tried this several times (downloading anew each time, restarting my computer etc etc) and also unistalled and then installed etc. Same thing each time. All of my data is still safely in my palm device (Z22), but I cannot access on the desktop anymore, which is quite scary. Please help!!!
Post relates to: Palm Z22

Can anyone help me? It's frustrating to not have a desktop version of the palm software. Palm also doesn't seem to have an alternative version available for download.

Moving data from old computer to new computer. where does Palm Desktop app find conduit apps?

Please help,
I have backed up my old database files from my Palm programs off of my old computer
(The hard drive and computer were going bad, and then it died).
Question: what directories and where do I copy the old data, so I can hotsync?
I hotsynced once, but I don't see the programs in the Hotsynce conduit screen, where
you select to handheld overwrite desktop or synchronize the files.
Question: In the conduit screen, what directory does it look for the programs in?
I have a Sony-Clie, PEG-SJ22, Palm Desktop v4.1, Hotsync Mgr 4.1.0, .
I have spend 4 days on re-installing palm software, to solve the usb hotsync issue.
I'm finally able to hotsync, Thanks to previous postings and hours of re-installing different versions
of the palm software.
Any help on the questions, would be appreciated.
Thanks.
Post relates to: Palm m125
This question was solved.
View Solution.

The directory for your data will typically be c>program files>palm>[user folder, usually an abbreviated version of your Hotsync ID]
Are the missing conduits for third-party applications? If so, you will have to track down and reinstall them...most apps which have a conduit must run an installation routine on the desktop to actually install the conduit.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Desktop Installation Problems

When I tried to open my Palm Desktop to sync my Tungsten E, I found that the program had become corrupted and would not open.
I decided that the best way of overcoming this problem was to download a fresh copy of Palm Desktop from PalmOne and re-install. This did not work, as the install kept stopping and a pop-up window would announce that a newer version of Desktop was already installed.
I then tried to un-install whatever remained of Palm using the Windows Add/Remove Utility but it kept telling me that there was a Network problem and would not Un-install even though we are not connected to a network.
Today I learned of the free RevoUninstaller utility which I downloaded, installed and ran. It identified a considerable number of leftover pieces of Palm files, keys, etc. which I allowed RevoUninstaller to delete.
This appears to have eliminated the issue of the "newer version of Desktop is already installed". However, during this new install, while the Palm Desktop InstallShield Wizard is installing "Registering Class Servers", I now get another error message as follows:
Error 1401. Could not create key.
HKey_Users\S-1-5-21-299502267-1123561945-839522115-1006\software \Classes
Verify that you have sufficient access to that key, or contact your support personnel.
This is a single, home-based computer with two Users and not connected to a network. Can anyone help me sort out this problem.
Thanks, Frank
Post relates to: Tungsten E

Thanks for your suggestions.This whole problem started when I was unable to open Desktop and sync my Tungsten E. It appeared that the program had been corrupted. So I tried to uninstall and then reinstall using the downloaded the Desktop software (Win414EN.exe, Version 8.2.160.0) from PalmOne. I kept getting error messages so I followed some of the instructions that I found on previous postings on this forum.
I tried to uninstall the previous version listed on my computer (Version 4.1.0420) using the Windows Add/Remove Programs. This was unsuccessful as it would not uninstall.
I then edited the registry and deleted all evidence of Palm as suggested in the instructions. This also did not fix the problem.
I then downloaded the Windows Installer CleanUp Utility and ran that to try to uninstall Version 4.1.0420. - This was again unsuccessful.
Then I tried to Install (Run) the downloaded "PalmOne Desktop Win414EN.exe, Version 8.2.160.0" software again, the Palm Desktop Install Shield Wizard opened started the installation procedure and an error message opens that states "A newer version of Palm Desktop is already installed". After clicking OK on the error message, Wizard terminates the installation and the page changes and instructs me as follows: "InstallShield Wizard completed. The Wizard was interrupted before Desktop could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again. "Click Finish to exit the Wizard".
Of course, running the installation again resulted in the same installation problem.
I then did some research on uninstallers and decided to download and install the free utility RevoUninstaller, and ran this utility.
RevoUninstaller identified 153 files, folders, keys, etc. from Palm which I subsequently agreed to delete. The program inserted a Restore Point before deleting all.
I then tried to Install Desktop again from the downloaded software PalmOne Desktop Win414EN.exe, Version 8.2.160.0 as I don't have a PalmOne Desktop CD. I did not get a CD when I purchased my Tungsten E new about 5 or 6 years ago.
During the installation of files, the Palm Desktop InstallShield Wizard gets to Registering Class Servers, stops and puts a new error message: Error 1401. Could not create key. Hkey_Users\S-1-5-21-299502267-1123561945-83952 2115-1006\Software\Classes. Verify that you have sufficient access to that key, or contact your support personnel.
I have several questions,
Did I delete too much?
What is this Hkey and how can I have access to it?
Is there a way to fix this issue?
Thanks for your anticipated help. Merry Christmas.
Frank

Palm Desktop 4.1.4 Install Aborts, Win Installer missing Palm Desktop.msi

I have been running Palm Desktop 4.1.4 on my Windows XP PC, and doing regular
Hot Sync to my Palm IIIxe handheld. However, I had to have my PC recovered recently,
and the Palm Desktop did NOT look like it got recovered along with the rest of my programs.
I downloaded PalmDesktopWin414EN.exe to my PC, and tried to do a re-install via the
native MS Windows XP Control Panel->Add/Remove Programs interface.
The Install Shield Wizard starts up properly, and I see the Progress bar, but
then Windows Installer stops, and complains about a missing file:
"The installation source for this product is not available (Palm Desktop.msi). Verify
that the source exists and that you can access it."
Sure enough, I do a Search, and I can find the Installer File Palm Desktop.msi
nowhere on my PC. Any suggestions on how to overcome this Windows Installer
block?
MY ENVIRONMENT
I do have the following Palm CDs, just in case they are needed, but I would prefer getting
this to work strictly by using the Palm 4.1.4 executable:
a. Palm Desktop 3.1 Aug 2000 CD
b. Palm OS Upgrade CD with
    1. Palm OS 4.1 upgrade
    2. Palm Desktop SW v4.0.1
My Palm IIIxe is still powered on battery, and still contains all my Applications right now,
so my problem is strictly getting my PC to come up on Palm Desktop 4.1.4 again, if
possible. Even if Palm Desktop comes up with null data, I could do a Hot Sync from
Palm Handheld back to the PC in order to refresh all the application data.
Suggestions?
                                  Richard Milczarek
                                  Lisle, Illinois
Post relates to: Palm IIIxe

Trust me. I am NO computer teck type in even the slightest sense of the word. So the following suggestion may be completely lacking in helpfulness, BUT -- it may be necessary for you to "relive" the original process of earliest installation and by that I mean the first installation CD that came with the handheld. Verify that it WORKS with no issues. THEN upgrade with the 4.1.4 install and you might find yourself cured.

Palm Desktop Freezes Computer on Installation

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