Palm Desktop Freezes on Media

Just got my PalmCentro a few days ago and i like it well enough.
I got it to sync up a few times and i downloaded some apps or whatever you want to call them and some photos. But i went to add some content today and my Palm Desktop keeps freezing up when i go to media.. It did this 3 times.
help, anyone?
Post relates to: Centro (Verizon)

what version are using for the palm desktop? it seems that you might have some corrupted media files. to challenge that, you need to try emptying the media contents by simply removing the photos folder inside the username folder. here's how:
1. close the palm desktop
2. go to c:\program files\palm\username folder (for v4.2)
    go to C:\Documents and Settings\your user login\My Documents\Palm OS Desktop\username folder (v6.2)
3. right click on photos and choose cut then paste it in your PC's desktop for easy access
4. open palm desktop and access media (check if it will still hang up or it can now be opened)
5. if you can now open it, then that means you may have stored a corrupted media file
to recover back the media files and avoid the corrupted media file again, you need to add again the files one by one. it's a tedious process but it will guarantee a good result.
1. since your media in the palmdesktop is now empty, click add media
2. locate the photos folder in the PC's desktop and open it then locate the folder backupforinternal or any other folder that may contain your photos. in some cases, the albums are represented or named after the category.
3. select a photo and then click ok
4. it should be back inside your palmdesktop

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    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
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    I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
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    Help? Direction?
    I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
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    [HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
    "DesktopPath"="V:\\PalmDesktop6App\\"
    "HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
    "Path"="V:\\jcollyer-files\\PalmDataV6_001"
    "UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
    "PIMVersion"="6.1.0"
    "DesktopExe"="Palm.exe"
    @=""
    "Desktop Language"="ENG"
    "INSTALLDIR"="V:\\PalmDesktop6App\\"
    "VM_Username"="John Collyer"
    When the key gets messed up it defaults to the standard palm desktop path:
    "C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
    I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
    Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
    1. Click on Start.
    2. Click on Run.
    3. Type "regedit" and click Ok.
    4. Then Registry Editor window will open.
    5. Double click on HKEY_CURRENT_USER.
    6. Then click on +sign beside Software.
    7. Now delete all the folders which start with Palm.
    8. Also delete the folder called US robotics.
    9. Now Double click on HKEY_LOCAL_MACHINE.
    10. Then click on +sign beside Software.
    11. Now delete all the folders which start with Palm.
    LiveAssist Transcript
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    chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
    Problem: Palm Deskto & Windows Media Player?
    John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
    If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
    [HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
    "DesktopPath"="V:\\PalmDesktop6App\\"
    "HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
    "Path"="V:\\jcollyer-files\\PalmDataV6_001"
    "UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
    "PIMVersion"="6.1.0"
    "DesktopExe"="Palm.exe"
    @=""
    "Desktop Language"="ENG"
    "INSTALLDIR"="V:\\PalmDesktop6App\\"
    "VM_Username"="John Collyer"
    Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
    John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
    "C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
    I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
    What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
    It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
    Dan > Please let me go through the information you have provided.
    John_Collyer > Ok standing by...
    Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
    Dan > Sure I will guide with the issue .
    Dan > May I know since when you are facing the issue ?
    Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
    John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
    John_Collyer > Windows XP SP3
    John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
    Dan > Thank you for information .
    Dan > I got the issue .
    Dan > There are more than one version of the Palm software in the computer .
    John_Collyer > No only PD6 now
    Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
    Dan > Okay .
    Dan > Do you have any data in the Palm Desktop ?
    John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
    Dan > I will explain you .
    Dan > The reason for change of the path is with the corrupted applications and computer settings .
    John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
    Dan > .MSI file is the supporting file for Windows Media player .
    Dan > That's reason for executing of .msi file during the windows media player .
    Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
    Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
    John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
    John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
    Dan > Did you perform clean uninstall and reinstall >
    John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
    Dan > No we need top perform few other steps .
    John_Collyer > Ok shall I "Remove Program"?
    Dan > No please wait .
    Dan > First please let me know if you have any data in the Palm Desktop in the computer .
    John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
    Dan > Yes .
    Dan > Please let me know the user name given during the Sync .
    John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
    John_Collyer > John Collyer
    Dan > Cool .
    Dan > Thank you for information .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
    John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
    Dan > Please wait .
    Dan > Please right click on the Palm Desktop and then click on Properties .
    John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
    John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
    Dan > You will have the Palm Desktop icon on the computer desktop .
    Dan > Okay .
    Dan > Thank you for information .
    Dan > Please take the back of the Palm Desktop data in the computer .
    John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
    John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
    Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
    Dan > I will assist you .
    Dan > In the computer open V:drive-->locate Palm folder .
    Dan > Open Palm folder and check if you have folder called CoolyJ .
    John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
    John_Collyer > No CoolyJ
    Dan > Okay .
    Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
    John_Collyer > done
    Dan > Okay .
    Dan > Do not delete the Pal folder that was copied to computer desktop .
    John_Collyer > ok
    Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
    Let me know once you are done with unistallation process.
    John_Collyer > starting
    John_Collyer > done, next
    Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
    John_Collyer > already there
    Dan > Okay .
    Dan > Now we need to perform Registry Clean up .
    Dan > Please perform the steps provided .
    Dan > 1. Click on Start.
    2. Click on Run.
    3. Type "regedit" and click Ok.
    4. Then Registry Editor window will open.
    5. Double click on HKEY_CURRENT_USER.
    6. Then click on +sign beside Software.
    7. Now delete all the folders which start with Palm.
    8. Also delete the folder called US robotics.
    9. Now Double click on HKEY_LOCAL_MACHINE.
    10. Then click on +sign beside Software.
    11. Now delete all the folders which start with Palm.
    John_Collyer > still working
    Dan > Please take your time .
    Dan > I will be with you .
    John_Collyer > done
    Dan > Cool .
    Dan > You are pretty fast .
    Dan > Now clean uninstall of the Palm software is done .
    John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
    John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
    Dan > Yes .
    Dan > You can use V:drive .
    Dan > After you install the Palm software perform Sync and make sure that Sync is success .
    Dan > And you will not have sny issue with the Windows media player messing up .
    John_Collyer > Ok I will start the PD6 install now
    Dan > Please go a head .
    Dan > Thank you for all the cooperation and patience in the chat session .,
    John_Collyer > working almost done
    Dan > Awesome .
    Dan > But after installation is complete we need to restart the computer .
    Dan > We must restart the computer for necessary changes to take place .
    John_Collyer > how do I get back to you in support?
    Dan > I assure that you will not have any further issue ,
    Dan > However if you do have any further issue .
    Dan > Please login with the same user name and email address .
    John_Collyer > Palm Support can find me after that?
    Dan > Yes .
    Dan > I will have Our chat session in Our Data Base .
    John_Collyer > Ok then it is time for a restart?
    Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
    Dan > And proceed with the further steps .
    Dan > Please go ahead .
    John_Collyer > Till then, good bye...
    Dan > Please let me know if I can be of any further help .
    Dan > Analyst has closed chat and left the room
    Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
    IDriver.exe (x5)
    IdriverT.exe (x1)
    MSIexec.exe (x3)
    I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
    The feature you are trying to use is on a network resource that is unavailable.
    Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
    [C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
    this is the default text.
    I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware​_msi
    Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
    Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
    I noticed that PalmDesktop now has advanced media tools to "Make Video" in the media tab of Palm Desktop. This is where you can export a .mpg slide show of all you photos from your palm photos.
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    Please note that I am not using Pocket Tunes at all, not trying to sync pTunes with Windows media or Rhapsody or any other media junk. Right now I want my palm to just be a extra smart contact and calendar manager, that’s all.
    PALM NEEDS TO PATCH THIS. Palm Desktop should call Windows Media when it needs it, not have Palm Desktop registered as a client application to Windows Media by default!
    PLEASE TELL ME THERE IS A SIMPLE FAQ FIX FOR ALL NONSENSE???
    Post relates to: Centro (Verizon)

    Thank you so much for replying.
    Yes I have removed and reinstalled WMP.
    I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
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    Post relates to: Centro (Verizon)

  • Palm Desktop Does Not sync completely

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    Post relates to: Centro (AT&T)
    This question was solved.
    View Solution.

    On a lark, I uninstalled 6.2.2 Desktop and corresponding HotSync, cleaned the registry, erased all the associated directories, rebooted, and then downloaded 4.1.4 desktop (although I had been told it would not work with the Centro), installed it, and synced.  What do you know, it worked!
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    Post relates to: Centro (Verizon)

  • Palm Desktop Media App freezes

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    Post relates to: Centro (AT&T)

    I am having the same problem but I have Windows XP.  Click on "media" and the Palm app freezes.  I just checked and both Quicktime and Windows Media player are working on my PC.  What do i do now.?
    thanks
    Post relates to: Centro (Verizon)

  • Palm Desktop 6.2.2/Win 8 shows Media and Install? TRY THIS!

    I now have a Windows 8.1 loaner from HP, and used it to compose this help file!   Thanks HP!  
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    Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location".  You will now see the actual file for the shortcut.
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    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

    I found out how to fix it.
    I have been having trouble since the new Windows patches came through.  
    Right click on your shortcut and select Properties
    Click on Open File Location
    Right click on Palm.exe file and select Properties
    Select Run as Administrator
    Also select run as Windows 7
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    Try to sync again and it should show all of your options.

  • Installing Palm Desktop 6.2 on Vista Business: only installs Media and Install, no Cal, Contacts

    I attempted to install Palm Desktop 6.2 under Vista Business on top of Palm Desktop 6.2 beta. I selected a complete install.  After the installation and the device sync, only the Media and Install sub-applications were available on the desktop (though all were still available on the handset).  No Calendar, no Memos, no Contacts, nothing.
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    -- Ed
    Post relates to: Treo 700p (Sprint)

    Thanks, I very much appreciate the help.  But why does this happen?  I mean, after I tried it,
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    -- Ed

  • Palm Desktop v. 6.2.2 - Media and Search functions stall application

    I have a T3 - That I LOVE and STILL USE - BUT recently purchased a Centro - so had to download and install new Desktop software for it - v.6.2.2. I'm running WIndows XP.
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    Post relates to: Tungsten T3

    I use the Tungsten E2 & had upgraded to 6.2 (Access) OS.  I had all filed backed up to another folder on the PD.  I lost the DATE, ADDRESS, MEMOS & TO DO categories on the Palm Desktop.  I tried to re-install 6.2 (the categories were still lost); I uninstalled 6.2 & installed 4.1 (but could not import files from my backed-up files).
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  • Media files not showing in Palm desktop

    I have done a successful sync between iMac and TX, and have Palm Desktop 4.2.1.  Everything shows up in desktop except the media files (which were there with Palm Desktop using Windows XP on my old computer).  I was able to transfer a photo from the Mac to the TX successfully.  Why aren't the media files showing up in Palm Desktop?
    Post relates to: Palm TX
    This question was solved.
    View Solution.

    The MAC version (4.2.1) of the Palm DT does not support media. However you can move photos as you have already seen by using the quick install tool.

  • Palm Desktop Crash when click the Month Tab or Media

    I have a new Centro and have loaded the Desktop v 6.2.2.  I was running an older Destrop with my Tungsten but upgraded.
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    First, when I open the calendar and then click on the month tab (in lower left corner), the system will either hourglass or will simply crash out.  This is consistent.  The other tabs work fine (Day, Week and Year), but not the Month tab.
    Second, when I try to go into the Media function on Desktop, it will hourglass and never open Media.  I'm then forced to close desktop because the system is locked.  This problem is also consistent.
    The last issue has to do with desktop system colors.  The older version of Destop offered different colors to indicate business, personal or other categories.  With 6.2.2 there are no color choices and everything is gray.  Where did the colors go?
    So far I like the Centro, but have not been impressed with the new Palm Desktop at all....
    Any help is greatly appreciated.
    PS---I'm using XP Pro Service Pack 3 
    Regards
    Jeff
    Post relates to: Centro (Unlocked GSM)

    I have a new Centro and have loaded the Desktop v 6.2.2.  I was running an older Destrop with my Tungsten but upgraded.
    Since the upgrade, I get some strange behavior with the desktop.
    First, when I open the calendar and then click on the month tab (in lower left corner), the system will either hourglass or will simply crash out.  This is consistent.  The other tabs work fine (Day, Week and Year), but not the Month tab.
    Second, when I try to go into the Media function on Desktop, it will hourglass and never open Media.  I'm then forced to close desktop because the system is locked.  This problem is also consistent.
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    So far I like the Centro, but have not been impressed with the new Palm Desktop at all....
    Any help is greatly appreciated.
    PS---I'm using XP Pro Service Pack 3 
    Regards
    Jeff
    Post relates to: Centro (Unlocked GSM)

  • Palm Desktop software only displaying Media option

    I have a Z22, and a PC running Vista.  I have used the Palm desktop for a couple of years with no problems.
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    Attempting to find the desktop again, I tried to reinstall the software from the original disk.
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    No change, I still only see the Media and Install items.
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    Celeste
    Post relates to: Palm Z22
    This question was solved.
    View Solution.

    Two things to try:
    1. Next time you run Palm Desktop, right-click on the Palm Desktop icon first and choose "Run as Administrator".  Everything should reappear.
    2. Turn off "User Account Control" in Vista.  Start Button/Contol Panel/User Accounts/Turn off User Account Control.
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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