Palm Desktop freezes when I do New Memo or Edit Memo

Question

I have Palm Desktop by ACCESS 6.2.2 on my Win 7 64 bit machine.  Everything was fine for years until today.   Now when I click on New Memo or Edit memo the edit memo window does not show up. If I click anywhere on the Palm desktop the only thing that happens is the computer rings a bell.  I wonder if the edit memo did show up somewhere but is off screen and invisable. I did add a second monitor recently.  Any ideas?
Thanks,
Chas

Answer 1

I'd suggest a complete uninstall/reinstall of Palm Desktop.
Make sure you save a copy of your user directory.  
Normally, user data does not get deleted, but one can't be too careful!
These instructions are for Vista but should work for Win7.
You should first make a copy of your data to have just in case something happens. You can find your data files by going to Start --> Documents --> Palm OS Desktop. Highlight your Palm Desktop username and right click and copy. Then go to your PC desktop right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step. If you are not concerned about your data at this point, skip the next step.
Now you want to uninstall Palm Desktop and remove everything that has to do with Palm Desktop from your computer. Go to the following locations on the PC and delete the folders listed below. C:\Program Files\Palm or Palm One C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne C:\Users\[Vista Login Name]\appdata *Note you may need to view hidden folders to get to appdata. To do that go into your control panel and open folder options. Go to view tab and uncheck hide hidden files.
When using Palm desktop 6.2, look in my documents or documents and delete the PalmOS desktop folder. This is the location of the PD 6.2 data files.
Once this is done you will need to delete some registry keys from your PC Operating System.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of yourself, see if you have a friend that can help you or a PC technician that you can pay to help you. This procedure will show them everything they need to delete. To make sure we have a good copy of the current registry, we need to do a backup of the Registry.
Go to start on the PC, in the search field type "regedit.exe" without quotes.
Highlight COMPUTER, go to File --> Export. Should pop up with a Save As box. Current location is fine, should be in My Documents or save to a location you will remember. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop * HKEY_CURRENT_USER\Software\Palm * HKEY_CURRENT_USER\Software\Palm, Inc. * HKEY_CURRENT_USER\Software\PalmDesktopAutorun * HKEY_CURRENT_USER\Software\palmOne * HKEY_CURRENT_USER\Software\PalmSource * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer.
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
WyreNut
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