Palm Desktop hangs trying to open Note Pad or Voice Memo

I just purchased a Palm TX after being a devoted fan of the IIIxe for years.  First I couldn't get the computer to recognize the USB device so I manually pointed it to the driver. Then, after installing the software that came with the device (version 4.2), I tried to do a hotsync. It failed part way through and left the device unusable, stuck with the power on/Powered by Palm splash screen recycling and no response from any keys. So, I downloaded the latest Palm Desktop software (6.2.2). Once I had done that I was able to get it to sync. Whew!
Not so fast. While the Calendar, Contacts, Memos, To Do, and Media buttons allow access just fine, the Note Pad and Voice Memo buttons cause the desktop application to hang. All I can do is to go to the Task Manager and kill the program. I spent over an hour on the phone with tech support but they couldn't figure it out, either. The guy finally said he'd have to go research the problem and would get back to me. I tried moving the (empty) Note Pad folder under the username (at the time I handn't realized that Voice Memo was having the same problem) and doing a hotsync but that didn't solve the problem**. Nor did rebooting PC and doing a soft reset on Handheld. I also changed the hotsync settings to have the Note Pad and Voice Memo applications on the device overwrite the application and did a hotsync. All of those were things done under the direction of the tech support guy. After he hung up, I tried doing a repair of the program followed by a hotsync but that didn't solve the problem, either. The problem is strictly with the desktop application. The handheld works fine.
Any suggestions?
**(One other thing that has me confused is that the new device was set up using a different username than the old device, at least the username of the new device doesn't match the name of the user folder from the old device and there was no folder created with the username I used on the new device.  I had to import the data from the old device to get it into the new device.  If you're confused, you're not the only one--my head is beginning to spin)
Post relates to: Palm TX

Not surprising (to me, at least), that didn't work. In fact, the problem occurred even before importing the data in. I exported the data from the existing user, created a new user, and did a hard reset on the device. Even before importing the data, as soon as I clicked on the Note Pad icon in the desktop application, the application got stuck. Since I never used the Note Pad or Voice Memo portions of the applications in the past, there was never any data to export or import, so I don't think the issue is with the data from the old user, it's strictly with the application itself. One thing I find interesting is that in the Task Manager, the application doesn't say it's not responding in the Application tab and trying to stop the program from there doesn't actually stop it. I have to go to the Process tab in order to stop the application. <sigh> I'm really beginning to lose patience with this thing.
Post relates to: Palm TX

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