Palm Desktop Help

Hi, not sure if I am posting this in the right area or not but I need help. I have a Palm Zire 72 and I am using Windows XP. After I install the Palm Desktop software and try to open it the software will automatically close and give me an error. Is their anything that I can do to fix this. I have tried several time to install this software and always get the same result. Any help will be greatly appreciated. Thanks
Post relates to: Zire 72

Have you sync'ed the handheld to the PC and then had the error?
What is the error message?
Post relates to: Palm i705

Similar Messages

Ical and palm desktop - help

I'm using palm desktop to syn with my palm treo.
I would like to syn my palm desktop calendar with ical.
Anybody knows how to do it?
Thanks!

You cannot simultaneously synchronize 'conflicting' data types with your Palm device. So, for example, your can…
• synchronize contacts between your handheld the Palm Desktop, or
• synchronize contacts between the Address Book and your handheld using iSync, or
• synchronize contacts between the Address Book and your handheld using the Missing Sync for Palm OS and Mark/Space contacts
…but, you cannot choose to perform 2 or more of these options. You must pick an environment—the Palm Desktop or the Address Book and iCal—and a program by which to do this—the Palm Desktop, iSync or the Missing Sync for Palm OS.
The same is true for calendaring and task data. You must choose an environment and an appropriate program to execute and supervise your synchronization events.
It is possible to cross environments by directing contacts to one, and calendaring and tasks to another, but this is a special application best avoided unless you have a very specific reason for choosing this option.
So define precisely what it is you want to accomplish, and I will outline the configuration instructions you need to follow. It's also important to know which Treo model you intend to synchronize, as those prior to the Treo 650 present some challenges, and the Palm OS-based Treo 650 and later another set when iSync is the program chosen.
Any 'advanced' Palm device which uses Palm OS 5.4 or later is better supported by the Missing Sync for Palm OS, and any Palm device which uses the Windows Mobile OS requires the use of third-party software like the Missing Sync for Windows Mobile.

Palm Desktop 6.2.2 / Edit menu does not have Send To option (MS Vista Premium SP1 32 bit with MS Office 2007)

I have a Palm Zire 31 and had been running the Palm Desktop 4.1.4 on a Windows XP Home SP3 computer for years.
I recently purchased a new computer with Windows Vista Premium SP1 (32 bit) and installed the Palm Desktop 4.1.4. Everything seemed to work fine (including the Edit -> Send To Word, which is MS Office 2007 Word) until I tried to install software on my Zire with Quick Install. That is when I found out that I needed to upgrade to Palm Desktop 6.2.2.
I downloaded and installed Palm Desktop 6.2.2. There are a few glitches that I need to address. But the most important one to me is that the Send To command does not appear in the Edit menu (it should, according to the Palm Desktop help.)
Does anyone know how I can get that feature (Send To Word) to work (short of reinstalling MS Office)?
Thanks in advance.
Stan
Post relates to: Zire 31

Hello Stan and welcome to the Palm forums.
Palm Desktop 6.x was developed by ACCESS, the company that owns the source code to the Palm OS, Palm Desktop, and HotSync Manager. When they released Palm Desktop 6.x, some of the features of the older Palm Desktop 4.x where not included. I don't have Office 2007 installed on my computer, but the Send To comand could be one of those features that didn't make the jump from Palm Desktop 4.x to 6.x
Alan G
Post relates to: Treo 755p (Sprint)

Expense app for Tungsten T3 & Palm Desktop?

I have an old Tungsten T3 which serves me well. Recently I started using the Expense app (v. 4.5.1P) that comes with its Palm OS (v.5.2.1).
I noticed there was no Expense app on the Palm Desktop which I am running under Windows XP SP2. So I re-downloaded the latest version of Palm Desktop for the T3: version 4.1.4e. That's the latest version that the palmOne Website said was available for the T3 and Windows XP.
If I click Palm Desktop » Help » About Palm Desktop » Version » General, I see, in the Files pane, "Expcn20.dll (not found)". I guess this .dll is the one for the Expense app.
On another posted thread, Expense Tracking missing desktop 4.1.4, I note that the Expense app exists for Palm Desktop v. 4.2. But the palmOne Website told me the latest version for my T3 and Windows XP was v. 4.1.4e.
Questions:
Has anyone tested Palm Desktop v. 4.2 on the Tungsten T3?
Is the Expense app available on the cd-rom version of Palm Desktop v. 4.1.4e? (which I don't have)
Is it possible to somehow download Expcn20.dll and add it to installation of Palm Desktop v. 4.1.4e?
Any other suggestions? (not including "Buy a newer handheld", because I'm a poor student )
Post relates to: Tungsten T3
Message Edited by BrazucaKiwi on 10-26-2008 01:04 PM
This question was solved.
View Solution.

The Palm Desktop which is available for free download from the Palm Support site, version 4.1.4e, is a generic version in that it is useable for a variety of devices, but does not have all of the desktop applications (i.e. Expense, Media). That's because not all handheld models come with all of those applications, and the downloadable version is really intended to be a backstop for basic synchronization only.
To obtain the Expense application for your desktop, you would need to use the original installation disc for your device.
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Contacts and Calendar not synching. (Centro, Windows XP, Palm Desktop 6.2.2) Please help!

I originally posted on the Hotsync forum, and it was suggested that I post my question here. Important information: My office uses Microsoft Outlook Exchange, and I have my Centro set up to get my emails. It also wants to sync my contacts and calendar; however, that is completely unneeded for my purposes. I need to synch my Contacts and Calendar with my Palm Desktop. If there is something I have to check or uncheck to do so, please tell me how.
This is my original post:
"When I hotsynch, my memopad, my documents to go, everything seems to synch except my contacts and calendar.
After a few hours on the phone with tech support at sprint, we went for the nuclear option, hard reset, and the temporarily solved the problem, but now it has returned.
Information that might be important:
I'm getting a failed to backup 1 file error>PmTraceDatabase>Protocol Error: Handheld file could not be opened (4004)>SYNCERR_FILE_NOT_OPEN. This may or may not be relevent.
Anyway, I appreciate any help with this. I depend on this PDA phone to keep me organized and there's a slight and embarrasing touch of panic to how I feel now that it is not working correctly."
Post relates to: VisorPhone

Okay, I'm continuing to do research on this, and here's my suspicion, maybe true or maybe false. When I set up versamail to get mail from my office's exchange server, it also configured my contact list and calendar to sync as well, and synching with the the exchange server and synching with my desktop software are mutually exclusive.
If this IS true, then hopefully there is a way to set it up so I synch my email only with the exchange server, and leave my contact list and calendar configured to synch with my desktop software.
Any feedback or assistance would be greatly appreciated.
Post relates to: VisorPhone

Cannot re-unite T3 data with Palm Desktop! Please helP!

Hi folks
I would be very grateful for some help with restoring my data.
After a laptop rebuild by my company Helpdesk-er, my self-installed Palm Desktop stopped working with an "invalid configuration message. It had previously been working - for years - without a problem. I copied the original data folder (first letter of my user name) to another location, and then downloaded and ran PD414esetup.exe from the PalmOne website. This installed Desktop 4.1.4 cleanly over the old installation (in the same directory). On starting PD414, it defaulted an older user name that it probably picked up from the registry, so I created a new user which matched the name that I had before.
Obviously the Desktop was devoid of content, so I attempted to import the data that I had copied out, starting with the calendar. The only option File|Import allows is the .DBA format, and although my datebook.dat was intact, I could not import it. There was a clutch of .DBA files, corresponding to some of the calendar categories that I had set up (didn't look like all categories). On importing the first of these, PD said it acquired 3 entries, and similarly a couple of others produced single-digit entries - nowhere near the six years worth of data I had before!
I then copied the backed-up data to a new location, and changed the data directory (Tools|Options) to this new location, hoping the data would be picked up. Result: no calendar, contacts or task data, but all the memo records showed up!
The other thing I tried was to copy the backed-up data into the default data directory, but PD wouldn't let me; error to the effect of "not permitted, file in use".
So, at this point, I have a functioning Palm Desktop that has my Memo records but seemingly no way to get back any of my other data (calendar being the most urgent).
Could anyone help re-connecting the data to the Desktop program?
Also, I guess the other option is to do a HotSync and let the hand-held overwrite the Desktop the very first time. I'm not very sure about this, fearing that I might lose the data on the handheld.
What advice would the experts give me?
Device: Palm Tungsten T3 running Palm OS v5.2.1
Connection: USB Cradle
Computer: Windows XP Pro on Dell Latitude E6400 laptop
Post relates to: Tungsten T3

Lesson: Use the correct software version!
Re-installed using PD414EN and all is good! Hurray!

Problem installing Palm desktop... Please help!

I have windows XP home ed. and am trying to install the palm software that came with my new tungsten E2. I also installed it on our main cpu first, which has winows Vista. It installed fine on the "big" cpu, but not on my laptop. The only problem with it on the big cpu is that the quick install doesn't work. It gives me an error message and then takes me back to desktop manager.
For my laptop, I thought it may have been installed wrong. I tried to remove program from control panel, but that won't even work. It says error 1316, a network error has occured while attempting to read the file windows installer palmone. then says fatal error during instalation.
Can I only put this on 1 cpu? Is it interferring with my blackberry manager already on my laptop?
Post relates to: Tungsten E2

hello
the quick install will not work with a vista pc
you have to install a different palm desktop which is palm desktop 6.2
to download: http://www.palm.com/us/support/downloads/windesk62.html
palm desktop 6.2 has 'install tool' which is same as 'quick install' on the CD
for 1316 just follow the instruction on
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=304,E=0000000000112248557,K=9677,Sxi=10,Case=Obj(17525)
hope this will help you
Post relates to: Palm TX

Palm Desktop 6.2 Installation - NO contacts, address book, etc. after HotSync - help!

I am trying to transfer the data on my Palm TX to a new install of Palm Desktop on a Windows 32-bit OS. Everything seems to sync OK (no error messages) but the Palm Desktop does NOT show any of these major categories. I only get options for pictures. Has anyone experienced this and have a fix?
Note - All this information is on the handheld unit but does not seem to transfer and the desktop application doesn't even show options for the address book, etc. I've tried to change the sync settings so that the handheld overrides the desktop on the sync, but this doesn't help..
Post relates to: Palm TX

reb1 is correct - downloadable versions of Palm Desktop do not have the Expense app in them.
6.2.2 will work on XP, but why use it? It is less-capable than the 4.x versions.
(If you need 6.2.2 to upgrade to a webOS phone, I can understand the need!)
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Help! Error: Failed to open Address Book Database on Palm Desktop

In advance, thank you, thank you, thank you to the person who saves me from this error! I have no idea what I've done to deserve this!?! So, thank you for helping!!!
Here's the problem:
When I double click on the Palm Desktop icon on my desktop, I get: Error: Failed to open Address Book Database on Palm Desktop
And then, I get: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When I click on the details button, it says: PALM caused an invalid page fault in
module MFC42.DLL at 0177:5f404045.
Registers:
EAX=0082fad8 CS=0177 EIP=5f404045 EFLGS=00010202
EBX=00000000 SS=017f ESP=0082fa94 EBP=00855d0c
ECX=5f4d1c58 DS=017f ESI=0082fad8 FS=572f
EDX=00017b84 ES=017f EDI=00000008 GS=0000
Bytes at CS:EIP:
8b 07 3b c8 74 34 83 79 f4 00 7d 0f 83 c1 f4 3b
Stack dump:
00000000 008558c0 004b5d3d 00000008 01befe17 0082fad8 008559cc 008558c0 00855d0c 00000000 00000010 5f4d1c58 00000000 00000000 00000000 00000000
Again, thanks for your help in advance!
Post relates to: Palm Vx

I've seen a lot of people post a message that's basically like the problem I'm having. I'm sending this to everyone who had the same general type of question in hopes that my fix might cure your problem also.
My Palm Desktop (4.1.4) would open correctly the first time after installing, but after doing a hotsync it would crash every other time it was opened (using a Tungsten E). I'm running Windows XP Professional, and it would give an error saying "Windows XP has encountered an error and needs to close", or something like that.
I did the usual. Removed the program and reinstalled, which didn't work. I also went through the tedious process of uninstalling the software, then removing every registry entry by hand that referenced the Palm or Pocketmirror, which also didn't work.
I searched through the support files on palmone.com and found something that gave me an idea. It talked about removing a corrupted file to fix problems with the datebook. I hadn't been getting any errors pointing to a specific problem, but on a hunch I deleted the entire address folder out of the Palm directory. That did the trick!
A corrupted address book in the Palm Desktop software was keeping it from running. The problem was how to fix the corruption, which I eventually found on a menu option in the Palm Desktop software.
Below is the fix that worked for me. Caution! Only do this if you have all of the current info in your Palm, because it will erase what's on your Palm Desktop.
1. Go to your Palm folder on your pc (default install location is c:\palm) and open the folder for your user.
2. Delete the address, datebook, expense, memopad, note pad and todo folders.
3. Open the Palm Desktop program.
4. Do a hotsync.
5. Important! Don't click on anything else in the Palm Desktop after doing the hotsync. If you change to one of the areas that has corrupted data, it will immediately crash.
6. Right after doing the hotsync, click Tools on the top menu in the Palm Desktop, then Options. Click on the Tools tab and then click Check Now to fix the corrupted data.
7. Click OK.
That should hopefully get you running again. Let me know if that worked for you.

Help!!! Palm Desktop Error

I just upgraded to Windows 7 and re-installed the Palm Desktop v3 from the CD. But it fails to open the Date Book database displaying an error message to that effect and the app doesn't launch.
Do I have to run a HotSync operation first?
The file had not been synced to the m100 in ages so the m100 was empty.
Is there a solution?
Thanks.
Post relates to: Palm m100

Hello ELgambino.
You can find my Transport Monitor clean up directions over in this thread. You will also want to refer back to the Mark/Space website to find the directions to completely remove The Missing Sync for Palm OS software. The clean up process should go like this:
1. Remove The Missing Sync
2. Remove Palm Desktop (don't delete your data folder in your Mac OS X User home folder)
3. Reboot the Mac
4. Reinstall Palm Desktop from the Centro software CD.
5. Configure the iSync conduit
6. HotSync.
I would also backup your iCal data just to make sure that you have a good backup if the data is really important.
Alan G
Post relates to: Treo 755p (Sprint)

Help! Can I sync my Palm Desktop with Outlook Web Access?? I'm using a T5 -- NOT wireless, but cable-synced

I have spent the last 3+ weeks trying to get my Palm Desktop information to sync with an Outlook Web Access account.
I have been able to sync my Palm Desktop info with Outlook 2007, and I have been able to acess an Outlook Web Access account through a microsoft exchange server.
BUT, when I talk with tech support.... I get several conflicting answers. One tech says it should be easily possible; one says I need to buy another monthly service; one says it is impossible and I should just buy a Blackberry.
At this point.... I'm not sure I actually care what the answer is, but I would just like a definitive answer....
I have a Palm Tungsten T5.
I want to sync that Contact and Calendar information regularly with an Outlook Web Access account so that my colleagues can see and edit my schedule as needed.... then the info would sync BACK to my Palm so that I can have my current schedule with me.
Can anyone shed some light on this please??
Thank you!
Emily Koenig
Post relates to: Tungsten T5

The short answer is no.
The t-5 has the ability to connect to an exchange server but the version of versamail it has would only sync mail and calendar. You would have to have a wifi card to be able to do even that. To do what you would want you would need to upgrade the versamail client (I don't believe Palm has an upgrade for the T-5) and a wifi card.
Post relates to: None

Palm Desktop stores Email Data where??? *Need help please*

Where in Palm Desktop does it store information about Email accounts in Versamail? I am trying to pull up some old account information that will deleted by accident on my phone. Is there anyway to view what data was hotsynced with Palm Desktop?
Thank you!
Post relates to: Treo 755p (Sprint)

Unfortnately I have not synced it with my desktop outlook BUT I do know that somewhere the information is stored and I have finally located the info but now I need a .PDB file reader that can read all the encrypted text. I found somewhere someone used a "Unknown" software to read it and they received all the information from the .pdb file. Anyone have an idea of where I can find one that can read all the data? I have tried iSilo (sp?) along with pdb converter and no luck =(

Centro will not sync with Palm desktop - Calendar and/or Contacts

I have used a Palm device for many years. Acquired a new Centro. Upon installation of Palm Desktop (on Windows XP) that came with Centro, all contacts, calendar, to do, memos, etc transferred to the Centro during installation.
Subsequent changes to contacts and/or calendar on Centro are not syncing with Palm desktop when Hot Sync is performed. Hot Sync starts and appears to complete normally. To Do list and memos appear to sync just fine. Have tried changing conduits to have Centro overwrite desktop. Have uninstalled/reinstalled Desktop many times.
Hot Sync log:
HotSync operation started for Daniel M. Key on 07/02/08 13:35:13
OK Quick Install
OK VersaMail
OK Memos
OK Media
OK Tasks
-- Backing up MultiMail BData to C:\Palm\MD\Backup\MultiMail_BData.PDB
-- Backing up PmTraceDatabase to C:\Palm\MD\Backup\PmTraceDatabase.PDB
-- Backing up HxSyncRegistry to C:\Palm\MD\Backup\HxSyncRegistry.PDB
-- Backing up Saved Preferences to C:\Palm\MD\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/02/08 13:35:19
Please help. Thx.
Post relates to: Centro (Sprint)

I have a Centro/Verizon Wireless using Versamail with accounts established for personal POP and Exchange e-mail synchronization. The latter account is for work. Previously I owned a Treo 650p using Versamail.
When I first installed Palm OS Desktop and synched to my Centro device, it was on a Windows XP home computer, and no Versamail accounts were defined. First I downloaded and installed the Versamail version which allowed Exchange synchronization. I exported the Treo650p contacts list to a disk file, and imported it onto the Windows XP home computer into the Palm OS Desktop installed with the Centro-supplied CD. This synched the imported contacts list to the Centro fine. After I defined all the POP and Exchange accounts, synchronization with the office Exchange contacts list worked fine, and still does. Synchronization with the windows XP home computer for contacts seems to still be ok, too regardless of the MS Exchange Versamail account commingling with my personal POP accounts. Maybe the install sequence is overriding the previous posts' notation that MS Exchange mail definition will override synch with Palm OS Desktop?
The problem now is I have a different/second home computer that's Vista os. I installed the Palm OS Desktop and synch with the Treo. The contacts list is not synching to this second home computer, maybe because I didn't follow the exact same sequence as for the Windows XP pc? I can still synch my Centro with my Windows XP pc and that includes contacts.
Is there a way on this second pc to override the MS Exchange contacts override for synchronization without having to go through the exact same install sequence as occurred on the Windows XP machine?
Post relates to: Centro (Verizon)

Palm Desktop 6.2 crashing on launch with Vista

I've been using Desktop 6.2 with Vista for several months. There seems to have been some bad old data on my TX as Desktop crashes when I go to month view in the datebook for August 2008 and earlier, but otherwise fine.
Starting last week, the application will not fully open with a box stating "Palm Desktop by Access has stopped working" within 1/2 second hitting open. I've been able to hotsync with no problem and no change. I removed the application and reinstalled after re-downloading from Palm. I've also tried logging on as an administrator with no help.
Anyone have any suggestions? Many thanks.
Post relates to: Palm TX
This question was solved.
View Solution.

I've run into the problem before but it's either been bad data or events spanning midnight. Usually in the month before or after the month that locks up the Palm desktop. You might want to check Sept and Nov for any events that span midnight.
Post relates to: None

Can't Open New Palm Desktop On My PC

I downloaded the new update for the Palm Desktop for Vista users. It worked fine since I downloaded it, except for a WI-FI problem that I'm still trying to correct. Just yesterday, I cannot open Palm Desktop. When I try to open it on my PC, I get the following message, "Palm Desktop by Access application has stopped working". This happened after I installed some music from my PC to my T/X. I don't think I did anything else. I can still Hotsync, I just can't open Palm Desktop. I thought of re-installing Pal Desktop, I even down loaded the ZIP installation file, but I thought better and will wait to see if anyone has any advice.
John
Post relates to: Palm TX

I solved my own problem. Not sure exactly which step did it, but it worked. By reading all of the Help Forums along with the Windows Vista Problem Report and Solutions, I was able to determine that it was the date book causing the Palm Desktop to not open. So I followed what I read in the Help Forums for several other problems. That is, in my PC, I went to documents/Palm OS Desktop/(my device name) and there, I renamed the backup and the datebook. I then deleted the entire Palm Desktop from my computer. Then I re-installed Palm Desktop by Access from a fresh download. Before running Hotsync, I changed the datebook setting to "Desktop overwrites handheld". I then Hotsync'ed. Then I re-installed Holli-dates. My TX worked and I was also now able to open Palm Desktop. I did lose the few dates in my date book that I had saved but it is no big deal since I got the TX for Christmas and didn't have much loaded anyhow. After Hotsync'ing a couple of more times, I went back to my Docuements/Palm OS Desktop/(my device name) on my PC and deleted the renamed backup and datebook. Everything is working fine now.
John

Palm Desktop Help

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