Palm Desktop Install Stalling

I'm running Windows 7 64 bit, and am having trouble installing Palm Desktop 6.2. It went most of the way at least once, but now hangs when I run it as Administrator. When I don't run it as Admin, it goes partway and then crashes abruptly. Just winks out.
True confessions time: I probably hosed the registry entries pertaining to Palm after one unsuccessfiul attempt to uninstall. Any suggestions?
I've taken a go at installing Desktop 4.?? under WinXP mode but haven't made great progress at it yet. That would be a perfectly fine solution, since I really like the color-coding that went away in 6. My big concern is to get a Desktop running again [went from XP to Win7/64 recently when I had to rebuild my machine. Life was good until the magic smoke escaped the processor.]
Thanks!
Post relates to: Palm TX

I would use system restore to a point before you installed the 6.2. desktop. I would then put the Palm desktop version that came on your startup disk on the windows 7 64bit computer. Then you want to install the Aceeca 64bit driver that came out last month so you can cable sync on a windows 7 64bit computer. I have a TX and hotsync this way. The only caveat is when I install files, programs . I need to put them on the desktop and right click on them and choose install to palm from the drop down menu. They then install when you hotsync.

Similar Messages

Palm desktop install - Vista

I'm trying to install the Palm desktop software on my new laptop, which runs Vista Home Premium, and its going through the install process, but it gets to the part where you have to Hotsync, and is not recognizing my device. The power light isnt even lighting up after i plug it in. The computer does say new hardware found, but fails when I try to install the drivers. Does anyone know how to fix?
Post relates to: Centro (Sprint)

Vista Home Premium? Would that be the same 64bit version that I have?
This subject has been covered many times here on the forum. 64bit Vista has no drivers to connect via USB to any Palm device.
There are several sticky threads at the top of this section of the Forum that deal with workarounds for Syncing with Vista64. The Centro can sync via BlueTooth to your laptop if it has a BlueTooth radio installed in it. If it is not so equipped, a BlueTooth USB dongle can be purchased.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
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Windows error message during palm desktop install

Have been trying unsuccesfully to install palm desktop. Windows XP Home Edition generates error messages after software is installed which prevents using the desktop software. Uncomfortably, I have my data only on my Tungsten e handheld.
Post relates to: Tungsten E

Thanks for the info. I am still unable to install PD414setup.exe onto an XP machine. The error message that I got was: "Error opening installation log file. Verify that the specified log file location exists and is writable".
Thank you in advance,
Chris
Post relates to: Treo 650 (Rogers)

Create DBA files to export Centro Database to Another Mch with Palm Desktop Installed

Hi:
How to I create a dba file of all the info on my Centro for export to another machine with the same Centro Access/Palm database.
Thanks
DS
Post relates to: Centro (Verizon)

"All the info"? Or just the PIM data?
If you want to Export the database information in Contacts or the Calendar, use Palm Desktop's "Export" function. Open Contacts, choose File/Export to save the info to a file.
This can then be "Imported" by the other Centro's Palm Desktop, whether on another computer, or another Hotsync User Name on the same computer.
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Cannot install Palm Desktop - Z22

The Z22 Palm Desktop installtion program hangs up while "removing applications" on a Windows XP Pro SP2 computer. Palm chat was unable to help and there are a lot of questions regarding this issue on the Web but no answers that work. Any help in getting this Z22 Palm Desktop installed is truly appreciated.
Post relates to: Palm Z22

Thanks for your suggestion. The original attempt to install the Z22 Desktop failed in the "removing applications" step and actually removed Palm Desktop from the Add or Remove Programs list. Palm chat had me rename some folders and delete some hive keys but the problem continues. The removal process seems to be the hangup. The program cannot remove the older version of Palm One and it cannot proceed to a point where it can install the new software. I searched for a way to install the new one without attempting to remove the old one but i couldn't find any solution like that.
Thanks again.
Post relates to: Palm Z22

Palm Desktop 6.2 for Centro stopped working on Vista

I was having trouble and simply reinstalled, but to no avail. It installs then, when I go to hotsync it gets stuck everytime at the calendar. Also, when I try to open the desktop program it states "invalid argument encountered" then eventually it says the program has stopped working. Can someone lead me step by step through a solution?
Post relates to: Centro (AT&T)

Dana,
Sounds like what was happening to me a few months back, right after I got my Centro. I had a Palm Tungsten C before and already had Palm Desktop installed. The new desktop installed over it. I had a lot of trouble (much, much more so than with the original Tungsten install) with the phone. I don't know for sure that is what created the synch problem, but after most of a day spent searching this forum I found a thread that appeared to deal with this problem. It turned out it was some corrupted calendar files on my phone. The post described how to download a program called "DbFixit". It seems like there was a free version and then there was a more complete version at a small cost. Search the forum to find more info on where to get it. After downloading it to my Centro it ran through and reported on all the corrupted calendar entries. I think it had an option to delete the corrupted ones automatically but I didn't trust this, so I wrote them all down as the program reported them. Once that was done everything seemed to work. I don't remember if after the clean up you are supposed to have the desktop overwrite the phone or vice-versa or just let them synch. I think the instructions were on the DbFixit website. Hope this helps.
Message Edited by Mark_McI on 07-15-2009 06:00 PM

Blackberry Desktop Software and Palm Desktop v6.2

I am a happy new Blackberry so far, but have come across something that is very annoying. I am attempting to move the data off my Palm TX, but the Blackberry Desktop does not recognize the version of the Palm Desktop software that I am using.
What is making this difficult:
It appears that I have an unsupported version of Palm Desktop (at least from Blackberry's perspective).
I do not have the option to go to an older Palm Desktop version. Older versions do not run on Vista.
I do not have Outlook.
Any thoughts?
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.
Solved!
Go to Solution.

Well, I finally got my Palm data transferred. First, I was pleasantly suprised that Yahoo actually does have support for the Task List, which was the only thing I thought it was lacking. I performed a sync of my BB with Yahoo and saw that a test entry of each type was uploaded to Yahoo and vice versa. Therefore, my problem was then a matter of getting the Palm data up to Yahoo.
Approach 1: Use the Yahoo Sync tool with the Palm Desktop.
Result: Didn't work. Yahoo Sync doesn't support Palm Desktop 6.2.
Approach 2: Save the Palm data to an archive file and use the Yahoo Import tool.
Result: Didn't work. The file format for Palm Desktop 6.2 was not supported by Yahoo.
Approach 3: Dig a flaky notebook out of my workshop and install an older version of the Palm Desktop.
Result: I got the Palm Desktop installed, then noticed that this notebook had Outlook on it. I synched my Palm with Outlook, then installed the Yahoo Sync tool. Performed a sync and all my Palm data was sucked up into Yahoo. Went back to my Vista machine and ran the BB sync and all the Yahoo data came down.
Finally!
Thanks for all your help.
Creator of the Idea Catch PlayBook application
My favorite Apple product is apple sauce.

Palm Desktop transport problem

Has anyone tried to install Palm Desktop (specifically the version for the Palm TX) on a MBP?
I've tried multiple times & get 'transport' errors each time.
I actually sync w/ Missing Sync, but I think that you have to have Palm Desktop installed first?
MBP 2.0/2GB RAM/120GB HD Mac OS X (10.4.5)

You do not need to install palm software in order to get missing sync for palm os up and go. Just copy your (hopefully backup palm user folder) back and install missing sync.
BTW:
This procedure applies to PPC. I will receive my MBP on or before 24th, so I can't tell if missing sync will work on MBP right now.
If not there is a solution to come as a Intel compatible version of missing sync version 5 was announced by mark/space (for end of march though).

Tool for synchronizing multiple Palm Desktops across a network

Hello, I'm new to this site but it seems as though if there's an answer to my question it's here so I'm diving right in.
I have my handheld set up to synchronize with multiple computers. I have a home desktop, work desktop, and laptop, each of which has Palm Desktop installed and knows how to sync with my handheld. Syncing any one of the PD installations is easy -- I've been able to get it to work over a variety of methods and am very happy with that.
The problem is that if (as happens frequently) I make some changes to the data on my laptop, then later some changes on my desktop, and then finally some other changes on my handheld, the only way to get all the systems in sync again is a series of hotsync operations driven by the handheld. (Three in that case.)
What I'd like to be able to do is synchronize the two PCs directly, so that I only need the handheld to be involved in the process once. I know there are tools to get PD to sync with other software like Outlook. Are there any that sync PD with PD?
Thanks for your help!
Post relates to: Treo 755p (Sprint)

Hello fruitbat and welcome to the Palm forums.
As far as I know, there are no tools from Palm or any third-parties that will sync the Palm Desktop PIM databases between two computers without the handheld being involved. Palm OS 5, Palm Desktop, and the HotSync Manager, where never intended to be network applications.
Alan G
Post relates to: Treo 755p (Sprint)

Palm Desktop Freezes Computer on Installation

Hi. I'm trying to install the latest Palm Desktop on my Windows XP system (I am an administrator) and the install program freezes every time I attempt the installation. It reaches either the Registering Product or Modifying Registry stage of the installation before freezing my computer. I can only fix this by powercycling. Occasionally, when I have restarted the computer, the program appears to have been installed, but when I try to run it, it crashes at the splash screen. Other times, the program appears to have not been installed. I'm at my wit's end here. What can I do?
Post relates to: Palm IIIe

I did have a previous version of Palm Desktop installed. It wasn't working with my USB kit, so I decided to try the latest version. Could this have created a problem?
Also, how do I find out if I'm using XP 64-bit and how do I change this?
Post relates to: Palm IIIe

Palm Desktop Installation Problems

When I tried to open my Palm Desktop to sync my Tungsten E, I found that the program had become corrupted and would not open.
I decided that the best way of overcoming this problem was to download a fresh copy of Palm Desktop from PalmOne and re-install. This did not work, as the install kept stopping and a pop-up window would announce that a newer version of Desktop was already installed.
I then tried to un-install whatever remained of Palm using the Windows Add/Remove Utility but it kept telling me that there was a Network problem and would not Un-install even though we are not connected to a network.
Today I learned of the free RevoUninstaller utility which I downloaded, installed and ran. It identified a considerable number of leftover pieces of Palm files, keys, etc. which I allowed RevoUninstaller to delete.
This appears to have eliminated the issue of the "newer version of Desktop is already installed". However, during this new install, while the Palm Desktop InstallShield Wizard is installing "Registering Class Servers", I now get another error message as follows:
Error 1401. Could not create key.
HKey_Users\S-1-5-21-299502267-1123561945-839522115-1006\software \Classes
Verify that you have sufficient access to that key, or contact your support personnel.
This is a single, home-based computer with two Users and not connected to a network. Can anyone help me sort out this problem.
Thanks, Frank
Post relates to: Tungsten E

Thanks for your suggestions.This whole problem started when I was unable to open Desktop and sync my Tungsten E. It appeared that the program had been corrupted. So I tried to uninstall and then reinstall using the downloaded the Desktop software (Win414EN.exe, Version 8.2.160.0) from PalmOne. I kept getting error messages so I followed some of the instructions that I found on previous postings on this forum.
I tried to uninstall the previous version listed on my computer (Version 4.1.0420) using the Windows Add/Remove Programs. This was unsuccessful as it would not uninstall.
I then edited the registry and deleted all evidence of Palm as suggested in the instructions. This also did not fix the problem.
I then downloaded the Windows Installer CleanUp Utility and ran that to try to uninstall Version 4.1.0420. - This was again unsuccessful.
Then I tried to Install (Run) the downloaded "PalmOne Desktop Win414EN.exe, Version 8.2.160.0" software again, the Palm Desktop Install Shield Wizard opened started the installation procedure and an error message opens that states "A newer version of Palm Desktop is already installed". After clicking OK on the error message, Wizard terminates the installation and the page changes and instructs me as follows: "InstallShield Wizard completed. The Wizard was interrupted before Desktop could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again. "Click Finish to exit the Wizard".
Of course, running the installation again resulted in the same installation problem.
I then did some research on uninstallers and decided to download and install the free utility RevoUninstaller, and ran this utility.
RevoUninstaller identified 153 files, folders, keys, etc. from Palm which I subsequently agreed to delete. The program inserted a Restore Point before deleting all.
I then tried to Install Desktop again from the downloaded software PalmOne Desktop Win414EN.exe, Version 8.2.160.0 as I don't have a PalmOne Desktop CD. I did not get a CD when I purchased my Tungsten E new about 5 or 6 years ago.
During the installation of files, the Palm Desktop InstallShield Wizard gets to Registering Class Servers, stops and puts a new error message: Error 1401. Could not create key. Hkey_Users\S-1-5-21-299502267-1123561945-83952 2115-1006\Software\Classes. Verify that you have sufficient access to that key, or contact your support personnel.
I have several questions,
Did I delete too much?
What is this Hkey and how can I have access to it?
Is there a way to fix this issue?
Thanks for your anticipated help. Merry Christmas.
Frank

Palm Desktop v. 6.2.2 - Media and Search functions stall application

I have a T3 - That I LOVE and STILL USE - BUT recently purchased a Centro - so had to download and install new Desktop software for it - v.6.2.2. I'm running WIndows XP.
The Media function or tab stalls the desktop - I could almost live with that as I don't have anything really in there- BUT I use the search function ALL the time - and just found out it stalls the app. as well.
I REALLY would rather not install and un-install - I was thinking - maybe there was a bug fix I don't know about or a fix for it or something
I assume if I HAVE TO uninstall I could sync my handheld (Yes as well as backing up the data) - and then uninstall and resync from Handheld - although not sure how to do this without messing anything up - BUT would rather find out if this is a fixable problem without going through all of that.
Any ideas? Suggestions?
Post relates to: Tungsten T3

I use the Tungsten E2 & had upgraded to 6.2 (Access) OS. I had all filed backed up to another folder on the PD. I lost the DATE, ADDRESS, MEMOS & TO DO categories on the Palm Desktop. I tried to re-install 6.2 (the categories were still lost); I uninstalled 6.2 & installed 4.1 (but could not import files from my backed-up files).
The solution was to uninstall 4.1 (I used Windows uninstall) & to re-install 6.2. The missing categories were still missing. Right click on the Palm Desktop shortcut, click on Properties, click on Compatibility, put a check mark in the Administrator Box, click on Apply & click on OK. The missing categories returned including the data that was in them.

I Can No Longer Install Palm Desktop on a Reformatted Computer!

Since I reformatted my computer and patched it all the way back up, I can no longer install the Palm Desktop Software. I put the disc in and it hangs at the installation dialogue box and slows my entire computer down. So I pull up the task manager and my CPU is spiked at 100%, and iDriver.exe is the process hogging the CPU while eating hundreds of megs of memory. Not only that but there are multiple instances of iDriver.exe right behind it with one instance of iDriverT.exe. Also there are multiple msiexec.exe instances as well. Once I kill the first instance of iDriver.exe the Palm Desktop installation stops. I even downloaded the latest verizon version from this site and I'm having the same problem.
Any solutions?
Post relates to: Centro (Verizon)
This question was solved.
View Solution.

there are so many installation errors that are caused by so many things. some are iDriver that's related to errors like 1607.
try also these steps:
Error - 1607: Unable to Install InstallShield Scripting Run Time
Update to the Latest InstallShield Installation Engines
http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108322&sliceId=1
When running into installation issues, it is always recommended that you use the latest InstallShield installation engines. This article contains steps on how to download and install the latest InstallShield engines for the installation version you are trying to install.
What to do?
Follow the Troubleshooting steps below:
Determine if the installation is compressed or uncompressed.
Launch Windows Explorer by pressing the Windows key + E or select Start > Run and type explorer.
Browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc.
If the installation file is the only file in the directory (a single installation file), continue with the remaining suggestions in Step 1. Otherwise, if there are other files in the same directory as the installation file, continue to Step 2.
When a single installation file is run, it uncompresses the installation files into a temporary location (usually the Temp directory). Use these steps to find the installation in the temporary location:
Start the single installation file, but do not continue or cancel the installation dialogs.
Browse to the Temp directory. For further information on how to find the Temp directory, see Clean the Temp Directory.
Search for the installation file. The typical names for installation files are setup.exe, update.exe, installer.exe, etc. The uncompressed installation file should contain other files in the same directory. Continue with step 2.
Right-click on the installation file that you are trying to install and select Properties.
In the Properties dialog, click on the Version tab.
Look at the File Version field to determine the version number of the InstallShield engine you need. Follow the instructions for your version. If you started the installation in Step 1d, cancel it.
If the file version number is 2.0x or less:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 6:
Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.
If the file version number starts with 7:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\7 from the machine.
Download ISScript7.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the ISScript engine for the version of the setup.
If No:
If the file version is less the 7.01
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0700 from the machine.
Download InstallShieldEngineUpdate700.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 7.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\0701 from the machine.
Download InstallShieldEngineUpdate701.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 8:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\8 from the machine.
Download ISScript8.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript8.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 9:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\9 from the machine.
Download ISScript9.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00 from the machine.
Download InstallShieldEngineUpdate900.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 9.01:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\01 from the machine.
Download InstallShieldEngineUpdate901.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 9.5:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If the file version number starts with 10:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.
Download ISScript10.zip
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
If the file version is less the 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\00 from the machine.
Download InstallShieldEngineUpdate1000.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version is greater than or equal to 10.1 :
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\01 from the machine.
Download InstallShieldEngineUpdate1001.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 10.5:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\1050 from the machine.
Download ISScript1050.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\10\50 from the machine.
Download InstallShieldEngineUpdate1050.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
If the file version number starts with 11:
Check if there is a file with a .msi extension in the same directory as the installation file.
If Yes:
Delete the folder C:\Program Files\Common Files\InstallShield\Driver\11 from the machine.
Download ISScript11.zip.
Unzip this file. For more information on unzipping files, see How Do I Unzip a File in Windows XP? or How Do I Use the WinZip Utility in Windows 2000 or Earlier?.
Double-click the IsScript.msi file. This installs the IsScript engine for this version of the installation.
If No:
Delete the folder C:\Program Files\Common Files\InstallShield\Professional\RunTime\11\00 from the machine.
Download InstallShieldEngineUpdate1100.exe.
Once downloaded, double-click it. This installs the InstallShield engine for this version of the installation.
Post relates to: Treo 680 (Unlocked GSM)

Palm Desktop 6.2.2/Win 8 shows Media and Install? TRY THIS!

I now have a Windows 8.1 loaner from HP, and used it to compose this help file! Thanks HP!
If Palm Desktop 6.2.2 only shows Media and Install, try this: Right-click on the shortcut for Palm Desktop, then choose "Run as Administrator". The other modules should appear.
To make Palm Desktop "Run as Administrator" every time in Windows 8/8.1:
Close Palm Desktop, if open. (This is a very important thing to always do when using 6.2.2 - it has been known to lose data when a computer is shut down without closing the program!)
Right Click on the Palm Desktop Icon in the Metro screen, then choose "Open File Location". You will now see the actual file for the shortcut.
Right-click on the "Palm Desktop" shortcut file, then Properties. Now pick the Compatibility Tab at the top.
At the bottom of the Compatibility Tab is a checkbox: "Run this Program as Administrator". Put a check in the box, then click OK to close the window.
Try opening Palm Desktop, all the modules should appear. You may see a box open when you close the program asking "Did the program run correctly?" I picked "Yes", and it's been working fine since then!
If you have an older PalmOS device (pre T|E for example) and still can't see any data after trying the above, you may need to use the PalmHotSyncSetup program available from pimlicosoftware.com. This will translate the databases from the older style to one Palm Desktop 6.2.2 can process.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

I found out how to fix it.
I have been having trouble since the new Windows patches came through.
Right click on your shortcut and select Properties
Click on Open File Location
Right click on Palm.exe file and select Properties
Select Run as Administrator
Also select run as Windows 7
and apply.
Try to sync again and it should show all of your options.

Can't install Palm Desktop 4.14, 4.2 or 6.2

Help!
I can not install any version of Palm Desktop. I had a working version of 6.2, but with Palm support, tried to uninstall and reinstall 4.2 (for compatibility reasons). After several weeks everyone has given up. I run Windows XP Pro, SP3, am the only user on my computer, have admin rights and do NOT have a handheld. I only use the desktop for the calendar and address book. Now I am lost without it.
I have uninstalled using Add/Remove Programs, deleted Palm and PalmOne folders, deleted every single Palm entry in the registry over and over again. When I try to reinstall, the install stops after the Finish window, but does not continue to the second step which continues the installation with the hotsync options. This is where I would tell it to skip. The Palm.exe and many dlls never get installed on my computer.
Obviously, there is something on my computer that is still remaining. I've seen several posts with the same question, but not an answer that helps. Any thought would be most appreciated. Short of reinstalling the operating system and all software.
TIA.
Post relates to: None

I am running CA (Computer Associates) Anti-Virus. It used to be called eTrust. Windows Defender is running also. The case is 51395405621. It started on one computer but ended up trying to reinstall 4.2 on mine. I should have left 6.2 on my computer, but didn't. We were trying to get everyone on the same version because we share the calendar. Most of us do NOT sync to a handheld.
Yesterday, I tried installing in safe mode, but it didn't help. Here's what I have tried over the past several weeks (in no particular order): I have uninstalled using Add/Remove programs. I have deleted every Palm, PalmOne and Palm Desktop folder. I tried copying the .exe program from another computer. It tried to start the program but gives and Invalid Configuration error. I can't remember the exact error, but when I researched it, the information I found had to do with administrator rights. But I'm the only user on the computer and I have admin. rights. I also tried installing in safe mode as administrator.
The closest we came is it tries to start Palm Desktop, but gives the error...Invalid Configuration... The splash window for Palm Desktop is an old version per the tech. I didn't look familiar to me, but it was blue and white and the date at the bottom was 2002. He couldn't figure out where it was coming from. So there is obviously something left on my computer that we can't get rid of. Or find. That is the closest we came to getting the program to start. The tech downloaded 4.2 and 6.2 from the Palm website thinking our versions might be corrupt. We ran several utility programs to clean the registry (USBregclean) and another one from Microsoft. (I can't remember what it did.) I talked to Microsoft tech support and my Windows Installer is NOT the problem. It's working fine. The Palm tech took over my computer, added himself as a user, installed under his login. He and I have both deleted every single entry for Palm in the registry. This went on for over 2 weeks. He finally gave up and said there wasn't anything more he could do.
Right now, it's uninstalled, but there are some entries in the registry relating to Palm QuickInstall. I would be happy with absolutely any version installed so I can get into my data again.
Thanks.
Post relates to: None

Palm Desktop Install Stalling

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