Palm Desktop Installation Problems

When I tried to open my Palm Desktop to sync my Tungsten E, I found that the program had become corrupted and would not open.
I decided that the best way of overcoming this problem was to download a fresh copy of Palm Desktop from PalmOne and re-install. This did not work, as the install kept stopping and a pop-up window would announce that a newer version of Desktop was already installed.
I then tried to un-install whatever remained of Palm using the Windows Add/Remove Utility but it kept telling me that there was a Network problem and would not Un-install even though we are not connected to a network.
Today I learned of the free RevoUninstaller utility which I downloaded, installed and ran. It identified a considerable number of leftover pieces of Palm files, keys, etc. which I allowed RevoUninstaller to delete.
This appears to have eliminated the issue of the "newer version of Desktop is already installed". However, during this new install, while the Palm Desktop InstallShield Wizard is installing "Registering Class Servers", I now get another error message as follows:
Error 1401. Could not create key.
HKey_Users\S-1-5-21-299502267-1123561945-839522115-1006\software \Classes
Verify that you have sufficient access to that key, or contact your support personnel.
This is a single, home-based computer with two Users and not connected to a network. Can anyone help me sort out this problem.
Thanks, Frank
Post relates to: Tungsten E

Thanks for your suggestions.This whole problem started when I was unable to open Desktop and sync my Tungsten E. It appeared that the program had been corrupted. So I tried to uninstall and then reinstall using the downloaded the Desktop software (Win414EN.exe, Version 8.2.160.0) from PalmOne. I kept getting error messages so I followed some of the instructions that I found on previous postings on this forum.
I tried to uninstall the previous version listed on my computer (Version 4.1.0420) using the Windows Add/Remove Programs. This was unsuccessful as it would not uninstall.
I then edited the registry and deleted all evidence of Palm as suggested in the instructions. This also did not fix the problem.
I then downloaded the Windows Installer CleanUp Utility  and ran that to try to uninstall Version 4.1.0420. - This was again unsuccessful.
Then I tried to Install (Run) the downloaded "PalmOne Desktop Win414EN.exe, Version 8.2.160.0" software again, the Palm Desktop Install Shield Wizard opened started the installation procedure and an error message opens that states "A newer version of  Palm Desktop is already installed". After clicking OK on the error message, Wizard terminates the installation and the page changes and instructs me as follows: "InstallShield Wizard completed. The Wizard was interrupted before Desktop could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again. "Click Finish to exit the Wizard".
Of course, running the installation again resulted in the same installation problem.
I then did some research on uninstallers and decided to download and install the free utility RevoUninstaller, and ran this utility.
RevoUninstaller identified 153 files, folders, keys, etc. from Palm which I subsequently agreed to delete. The program inserted a Restore Point before deleting all.
I then tried to Install Desktop again from the downloaded software PalmOne Desktop Win414EN.exe, Version 8.2.160.0 as I don't have a PalmOne Desktop CD. I did not get a CD when I purchased my Tungsten E new about 5 or 6 years ago.
During the installation of files, the Palm Desktop InstallShield Wizard gets to Registering Class Servers, stops and puts a new error message: Error 1401. Could not create key. Hkey_Users\S-1-5-21-299502267-1123561945-83952 2115-1006\Software\Classes. Verify that you have sufficient access to that key, or contact your support personnel.
I have several questions,
Did I delete too much?
What is this Hkey and how can I have access to it?
Is there a way to fix this issue?
Thanks for your anticipated help. Merry Christmas.
Frank

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    This question was solved.
    View Solution.

    Well, the OS is XP Home.  OK so here's the solution I guess... After trying various scenarios that didn't work, I decided just not to bother trying to get the new Palm Desktop to work with my TX.  So I disconnected the sync cable.  It was then that I noticed that I had plugged in the new sync cable in the USB port that my old cradle used.  That USB was one that came with my system which is about 4 or 5 years old (I think it's called USB 1 technology).  However, I also have a newer USB 2 card in my system so I decided to give that a try...and it worked.  The system recognized the new TX right away and everything worked fine after that.  So I guess the lesson learned here is that the newer Palm's require the newer USB technology although I didn't see that in any of the documentation.
    And thanks to those that tried to help me with this problem.  It's really appreciated.
    Post relates to: Palm TX

  • Problem installing Palm Desktop 4.0 on Mac (Intel CPU + OS 10.5.6)

    Hello,
    When installing Palm Desktop 4.0 on my Mac (MacBookPro= Intel CPU + OS 10.5.6), the installation fails when trying to install the last files (.prc files). I cannot find any installation log to know what the problem exactly is. If I try anyway to run the software, Palm Desktop seems to run OK, but HotSync Manager fails (error related to "PPC-lib").
    The problem is I am still using my old but fine Visor, so I don;t think I can install a more recent version of Palm Desktop.
    Thanks for any help  !
    Post relates to: Visor Deluxe

    Hello Walter and welcome to the Palm forums.
     For such a new Mac, I'm fairly certain, you are going to have to use Palm Desktop 4.2.1 Rev D or later (I believe that Rev D is the latest) for Mac OS X.  You can download Palm Desktop 4.2.1 Rev D for Mac OS from the Palm website.  You may need to pick a newer Palm handheld to gain access to the download link.  If that is the case, pick the Tungsten T5, it should require Palm Desktop 4.2.1 Rev D.
    Alan G

  • Problem installing Palm desktop... Please help!

    I have windows XP home ed. and am trying to install the palm software that came with my new tungsten E2.  I also installed it on our main cpu first, which has winows Vista.  It installed fine on the "big" cpu, but not on my laptop.  The only problem with it on the big cpu is that the quick install doesn't work.  It gives me an error message and then takes me back to desktop manager.
    For my laptop, I thought it may have been installed wrong.  I tried to remove program from control panel, but that won't even work.  It says error 1316, a network error has occured while attempting to read the file windows installer palmone.  then says fatal error during instalation.
    Can I only put this on 1 cpu?  Is it interferring with my blackberry manager already on my laptop?
    Post relates to: Tungsten E2

    hello
    the quick install will not work with a vista pc
    you have to install a different palm desktop which is palm desktop 6.2
    to download: http://www.palm.com/us/support/downloads/windesk62​.html
    palm desktop 6.2 has 'install tool' which is same as 'quick install' on the CD
    for 1316 just follow the instruction on
    http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=3​04,E=0000000000112248557,K=9677,Sxi=10,Case=Obj(17525)
    hope this will help you
    Post relates to: Palm TX

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