Palm Desktop Media plays video taken but there is no sound on PC

I've taken some great video with my little 700P, but when I put the video on my Palm Desktop Media Player I only get video, no audio.  Audio plays fine on Palm.  Is there a way to convert these videos to play on WMP or Real Player?  Palm's support is worthless, after about 35 minutes of calling this number and that number and going through eternal select 1, then 2, then 2, then 1, then call this number, oh yeah and plan on paying for this support cause we don't give a flying f*%$ about our customers and that is why RIM is kicking our backsides.  Can you tell I won't be getting another palm?
Post relates to: Treo 700p (Verizon)

PDS uses Quicktime to play videos, theres a good chance your codecs are not complete, So I suggest you download the latest quicktime player from apple.
Post relates to: Treo Pro T850U (Unlocked)

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