PALM DESKTOP SOFTWARE - CONTACTS HAVE BEEN LOST
Hello,
I have upgraded my computer a few months ago to a Windows 7 , 64 bit, i7 core Intel with 8 GB of Ram. When I installed my Palm Desktop by ACCESS Version 6.2.2 from onto the the computer I uploaded all my contacts and everything worked like a charm until two weeks ago. i turned on my computer in the morning only to notice my entire database had been erased.
Luckily I had a saved file that I could re-uipload the contacts up to a certain point. However I am worried that this will happen again. I think perhaps the software is not compatible with 64 bit ?????
How can this be avoided??? Is there another more updated software so to avoid this problem???
Please help.
jiggler
Hello Jiggler, Welcome to the HP Support Community!
There is a known bug with Palm Desktop 6.2 - if a computer is shut down while the program is still running, it's possible to lose data.
Access (the makers of this version of the software) was notified a long time ago when it first appeared but they ended support when Palm when out of business.
The problem occurs on 32bit machines too.
Keep making backups as you have been doing, and things will be well.
WyreNut
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In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just a couple days ago, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open To Do List database”. I think this error may have been caused by a very ungraceful shut-down of my Win XP system the day before.
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I also tried renaming all of the todo files so that none had a name of todo.dat or todo.bak. The result is that the Palm Desktop software still will not start up.
I think I am using Palm Desktop 4.0.1, at least that is what the help text file seems to tell me.
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Post relates to: Visor Deluxe
Post relates to: Visor DeluxeYour on the correct path by saving the data by renaming the files. But to resolve this error we need to remove the data all together. Since you no longer need this data if you just delete it then it should not matter. If Palm Desktop is giving this error but will not open I doubt that the data can be recovered in any event.
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Palm Desktop software - Fails to open with msg "Error: Failed to open Address Book database"
In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just yesterday, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open Address Book database”. I think this error was caused by a very ungraceful shut-down of my Win XP system yesterday.
I really do need to use the Palm Desktop software for my address list, calendar, and memo. The problem is that the error with the Address Book database seems to be preventing the Palm Desktop software from initializing.
I am using Palm Desktop 4.0.1 on Windows XP SP3. I do NOT have an export file of the Palm address book or other databases. However, I do have five levels of backup history on my external Maxgor backup drive.
Specifically, on my current c drive I have files in the directory:
C:\Program Files\Handspring\WR\address
address.bak 5/16/2009 (from last sync before I broke Visor)
address.dat 5/24/2011
Personal.ABA 11/6/2008
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On my most recent backup of my system, there are the following files:
address.bak 5/16/2009 (from last sync before I broke Visor)
address.dat 5/12/2011
Personal.ABA 11/6/2008
Unfiled.ABA 3/28/2008
I have not listed the four older backup versions.
I haven’t tried any corrective measures yet (I don’t want to make matters worse) and am hoping that someone can guide me along the right path.
Is it possible for me to just rename the “current” address.dat file to something like address.SAV and then copy the Address.dat file file with date of 5/12/2011 into the current directory. Will the software then just use the older version of the data, or must I do something else.
I am grateful for any assistance. Thank you very much.
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Post relates to: Visor DeluxeThanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
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Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience.
It gives me 3 buttons to click: Debug, Send Error Report, Don't send. If I click on Don't send or Debug, the window will close. I have removed the program and downloaded again, but I have the same experience.
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Ok next is the troubleshooting, what we are going to need to do is figuring what is causing the palm desktop to crash, I bet it is your data, so lets see if I am right.
You first need to locate your userfolder, it is located in program files/palm/username/
Once you have your user folder in that folder you will see a bunch of folders, I'm first concerned with datebook. Go in datebook and look for the datebook.dat file, cut that file out of that folder and place in the root of your userfolder.
Going back into palm desktop (if it opens without error) you will see your calendar is gone.
Next you need to tell palm desktop to open in something other than address or calendar I usually suggest memos. To do this you can go to tools/options and change the view palm desktop opens in (default is address).
Once you have it changed to memos you need to put your calendar back into palm desktop. So close palm desktop and go back to your userfolder. Grab the datebook.dat file off of the root of your username and place it back in the datebook folder (it will ask you if you want to overwrite the existing files, tell it yes)
Ok so your calendar is back in your username time to go back to palm desktop, relaunch palm desktop and this time go to tools/options/tools and and check for corrupted records, it will scan your database and fix any corrupted records it finds, tab over to calendar and see if it crashes if it doesn't you are good to go.
Also on a side note if it still crashes with your datebook out of your username, move your addressbook out also, usually the culrpit is calendar but i have seen contacts cause the problem also and on rare occurances both.
Post back if you need more information or any clarification.
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Hi All,
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Hi there, hoping you might be able to help.
I use Aperture everyday to organise my photo workload as referenced files - storing the original RAW nefs in Pictures, I stress I am a basic user.
After star rating a batch of approx. 500 photos I wanted to edit I decided to make a new folder in Pictures for them by exporting the originals.
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So I assumed the originals would not have been moved and found when looking in the original Pictures folder that they were not there anymore. The Aperture previews are showing up the yellow triangle that the master file is missing. I have searched by date and name but think they have all been lost.
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Thank youJust to clarify, I imported 2000 masters, I edited them a week later (this beng last Friday) getting approx. 500 ready for export.
After the export failed the other 1500 masters were still in the original location - as they still are now.
I don't see how only the 500 that I chose to edit could have been missing before I performed the export - that doesnt make any sense. The 500 images I exported are exactly the files that have been lost.
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The 'reprocess original' command is greyed out for the files still left with a yellow triangle, so I guess as the master really has been lost this isn't an option either.
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Hotsync occasionally results in an empty calendar in the Palm desktop software.
Hotsync occasionally results in an empty calendar in the Palm desktop software.
Updated to most current version - 6.2. That did not help.
Downgraded to 4.2.1 based on some discussions I read here, but that didn't help either.
Hotsync logs show successful sync when the problem occurs.
Re-syncing repopulates the calendar and gives an error about dates older than 1971.
Anyone have any suggestions?
Thank you!
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