Palm Desktop Software Crashing during Export

Everytime I try to export my address data to a vCard file, the Palm Desktop software crashes and closes without exporting any data. Any ideas why this is occurring? I have tried reinstalling the latest Palm Desktop software without any effect. I am using a Mac (OS X 10.4.x).
Post relates to: Treo 650 (Verizon)

I am also crashing when exporting the vcard files, not when exporting tab files (tab text useless anyhow); palmdesktop did not crash with my wife's Vcard file however, so I suspect some files are not compatible with the format for export, maybe for example with files without first names? If I find solution, will post (more than a thousand readers are looking at this problem: IPhone buyers like me?)
Post relates to: Tungsten E

Similar Messages

Palm Desktop Software Crashed

I recently got a new laptop running Windows 7 and installed the 6.6.2 Palm desktop software so the palm could sync using bluetooth. It worked fine for a month and then it crashed in the middle of a hotsync and the program will not open. I did a clean uninstall, including the registry and reinstalled Desktop and it will not open. During the install, it asked me to do a hotsync and it appeared to work. I tried running as administrator and running in compatibility mode, still no good. Someone on this forum suggested that it was a windows update and that we should reset computer back to initial settings and turning off windows update. I am not going to do that. My wife is attached to her Palm and I need to figure this out. Any help would be appreciated.

Did you set the HotSync conduit to use "USB" in Palm Desktop?
When you plug in the Palm E2, does your computer recognize it and make a noise?
Make sure you are not plugging it into a "hub", but directly into the PC.
Aceeca only offers a patch - I'm not sure why you uninstalled Palm Desktop!
Be sure when you open the Device Manager on your computer that the Palm E2 is still active, and not "gone to sleep".
When all else fails, a Clean Uninstall and Reinstall can usually fix most issues (as long as your USB ports are working correctly on the PC).
WyreNut
I am a Volunteer here, not employed by HP.
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If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desktop Software crashes immediately upon opening

Hi All,
My Palm Desktop software won't open. When I try to open it (either w/ the icon or the start menu), I see the Palm Desktop logo, then the program seems to open but all I see is a whitescreen, and an almost immediately error message from windows that reads "Microsoft OS Desktop Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then the only option I have is to click "close," and the program closes out. So its impossible to open the softare.
Interestingly, the hotsync operation still works. The desktop application just won't open.
I have tried uninstalling and reinstalling, but still the problem persists. I have read a few places to remove the US Robotic registry keys, but after looking them up using REGEDIT off the Run menu, I can't find them....maybe I am not doing a complete uninstall, and am not completely removing these keys? Does anyone have a comprehensive list of registry key locations? Or maybe its a problem with windows? I am using Vista. I tried a system restore back to a point in time when the Palm Desktop was working, but even after that I had no luck.
Does anyone have a suggestion of what I should do?
Thank you!
Post relates to: Palm Z22

If this is your first Palm device, you will not see registry keys for either USRobotics or PalmOne. These entries are relevant to users who have upgraded devices and installed newer versions of Palm Desktop over older installs for the old devices.
There are a number of threads posting complete uninstallation directions; use the search function (up top when you exit this thread) on Registry and you should be able to find one or more of them.
Post relates to: Palm TX

Desktop software crashes during synch

Problem with synching using Desktop Software. Crashes when "Reading from Microsoft Outlook... at record 72 of 174." Always crashes at record 72.
No problem with first step of reading 174 device addresses.
Have Bold 9000.
Solved!
Go to Solution.

Hi again,
I dug a little deeper in the public KB's in the hopes of finding one that would assist in finding the record. Unfortunately I didn't find anything quite that specific, but I found these:
KB11366 Records skipped during synchronization using BlackBerry Desktop Manager
KB05313 Clear the address book database on the BlackBerry smartphone
Hopefully one of them will work for you. Be very careful with anything about wiping out data...it does as it says, so make sure you are protected with backups (both of desktop data as well as BB data).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Exporting my addresses from the Palm Desktop software to my iPod

I've been using the Palm Desktop software (version 4.2.1 for my Palm Pilot). I want to import the address book onto my iPod video. I can convert the addresses from the Palm software to a vCard file, but can't seem to get it to import to the iPod.
Can anyone help me with this? How do I get it to the iPod?

On your Palm Pixi browse to the Palm Application Catalog. Type in "USB" to find the app CL USB Sync. Install this.
On your PC browse to http://www.companionlink.com/usbsync. This will have a PC Program called CompanionLink for webOS USB. Download and install this on your PC.
These two programs work together to provide full support for Palm Desktop to Palm Pixi via the MicroUSB cable that comes with Pixi. This provides two-way backup for Contacts, Calendar, Tasks and Memos. That means in 2-3 months, if you've added a lot of contacts and you drop your Pixi, you'll have full security knowing your contact and calendar data is backed up on your PC. On Pixi, the Tasks and Memos have special screens within CL USB Sync app, which are similar to what Palm Desktop shows. CL USB Sync does not need Wifi and works great on Pixi. It also supports Outlook (all versions), Lotus Notes, and Groupwise on the PC.
You can use all of this for free for 14 days. It's fine to use it for one-time data transfer. Unlike the Palm Data Transfer Assistant, CompanionLink supports all versions of Palm Desktop, including Palm Desktop 2.0, 3.0, 4.1, 4.1.2 and 4.1.4, as well as all releases of Palm Desktop 6.2. Telephone and email technical support is provided free of charge. If you choose to use the product past 14 days it is $39.95. Technical support remains free for the lifetime of the product.
Wayland Bruns, CTO
CompanioLink Software Inc.
http://www.companionlink.com

Palm Desktop software - Fails to open with msg "Error: Failed to open Address Book database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just yesterday, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open Address Book database”. I think this error was caused by a very ungraceful shut-down of my Win XP system yesterday.
I really do need to use the Palm Desktop software for my address list, calendar, and memo. The problem is that the error with the Address Book database seems to be preventing the Palm Desktop software from initializing.
I am using Palm Desktop 4.0.1 on Windows XP SP3. I do NOT have an export file of the Palm address book or other databases. However, I do have five levels of backup history on my external Maxgor backup drive.
Specifically, on my current c drive I have files in the directory:
C:\Program Files\Handspring\WR\address
            address.bak                  5/16/2009   (from last sync before I broke Visor)
            address.dat                   5/24/2011
            Personal.ABA   11/6/2008
            Unfiled.ABA    3/28/2008
On my most recent backup of my system, there are the following files:
                        address.bak                 5/16/2009   (from last sync before I broke Visor)
                        address.dat                  5/12/2011
                        Personal.ABA   11/6/2008
                        Unfiled.ABA      3/28/2008
I have not listed the four older backup versions.
I haven’t tried any corrective measures yet (I don’t want to make matters worse) and am hoping that someone can guide me along the right path.
Is it possible for me to just rename the “current” address.dat file to something like address.SAV and then copy the Address.dat file file with date of 5/12/2011 into the current directory. Will the software then just use the older version of the data, or must I do something else.
I am grateful for any assistance. Thank you very much.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

PALM DESKTOP SOFTWARE DOES NOT INSTALL

I had installed palm desktop software for mac on my computer & it was working fine.I downloaded the software update & tried to install it but it is not installing & it gives a error message.I tried telling about this problem to palm support & they told me to uninstall everyfile related to palm desktop & try re-installing the package but still the error message pops up during installation. I even tried uninstalling isync which palm support advised me to do but still the error remains please help. The error message is as follows:
application launch failure
the application "transport monitor" could not be launched because of a shared library error:
"h<TransportMonitor><TransportMonitor><Hotsynclib.PPC><_ct_16CTransportRel
MacFP18opaquetransportRefUc>"
when I try to force quit the installation I can see configlaunchservices( not responding) & the launcher.I hope this much information is enough for you guys to pin point the problem.
Please help

I have a problem with my Palm IIIxe syncronization via Keyspan's serial adapter to USB. Prior to installation of 10.4.7 the whole kludge worked (ah, the beauty of Mac hardware & software) and the my old PowerMac G4 connected fine. Now, it fails. The hardware connection is good, as pushing the 'Hotsync' button on my Palm's cradle actives the HotSync Manager 3.1 & a screen pops up informing me of the start. Unfortunately, it does not progress from there & the Palm times out saying there was a failure to communicate.
PowerMac G4, iBook G3 900 MHz, iMac G4 800 MHz Mac OS X (10.4.6) Palm IIIxe

Palm Desktop Software

I have had this Palm for awhile. I used it on my work computer but changing to home computer. I downloaded software from website. I can sync the Palm to the Palm Desktop Software without a problem or errors. When I open the desktop software, it won't let me open or click anywhere on the screen. A box pops up with the following information;
Palm Desktop Application has encountered a problem and needs to close. We are sorry for the inconvenience.
It gives me 3 buttons to click: Debug, Send Error Report, Don't send. If I click on Don't send or Debug, the window will close. I have removed the program and downloaded again, but I have the same experience.
Any help would be welcomed.
Post relates to: Tungsten E2

First thing is first that text size is really small and I have horrible eyes.
Ok next is the troubleshooting, what we are going to need to do is figuring what is causing the palm desktop to crash, I bet it is your data, so lets see if I am right.
You first need to locate your userfolder, it is located in program files/palm/username/
Once you have your user folder in that folder you will see a bunch of folders, I'm first concerned with datebook. Go in datebook and look for the datebook.dat file, cut that file out of that folder and place in the root of your userfolder.
Going back into palm desktop (if it opens without error) you will see your calendar is gone.
Next you need to tell palm desktop to open in something other than address or calendar I usually suggest memos. To do this you can go to tools/options and change the view palm desktop opens in (default is address).
Once you have it changed to memos you need to put your calendar back into palm desktop. So close palm desktop and go back to your userfolder. Grab the datebook.dat file off of the root of your username and place it back in the datebook folder (it will ask you if you want to overwrite the existing files, tell it yes)
Ok so your calendar is back in your username time to go back to palm desktop, relaunch palm desktop and this time go to tools/options/tools and and check for corrupted records, it will scan your database and fix any corrupted records it finds, tab over to calendar and see if it crashes if it doesn't you are good to go.
Also on a side note if it still crashes with your datebook out of your username, move your addressbook out also, usually the culrpit is calendar but i have seen contacts cause the problem also and on rare occurances both.
Post back if you need more information or any clarification.
Post relates to: Centro (Sprint)

Crashing during Export - I tried to export my sequence both in Premier and AME and it keeps crashing - Help Pls.

Crashing during Exporting - I tried to export my sequence containing several clips both in Premier and AME and it keeps crashing - Help Pls.

Thanks for your reply John.
My Premiere Pro is CS5.5 on Windows OS with all the recent updates installed.
My source footage is H.264 in a .mov/QuickTime format.
There were no error message(s) before the crashing. The computer just crashes after a few minutes of exporting. My output codec is also H.264 in a QuickTime movie format.
No other software is running at the time. Also, no third party codecs have been installed.
I'm not sure what type of engine I use. Kindly direct me to where I can find this information.
The problem has only happened with my final output.
Thanks Again.
Gloria

Issues uninstalling Palm Desktop software (v. 4.2.1)

I am having issues uninstalling the Palm desktop software (v. 4.2.1) from my computer and Palm Support is no longer able to assist me, claiming the problem is too complex and OS-related.
Basically, I wasn't able to remove the software using the built-in uninstall feature so I was told to attempt a manual deletion of all Palm-related files in Terminal. After doing a search for these files via Spotlight, I was given the following directions:
>> On the Terminal application.
Type rm.
Press Space bar on the USB keyboard.
Drag the undeleted files to the terminal.
Press Enter.
Check if the file is deleted. If not, just click anywhere on the desktop and after a few seconds check if the file is deleted.
This method was mostly successful and I was able to remove most of the files that I wasn't otherwise able to from trash. However, several files still remain:
1 - In an original folder labeled 'Palm 00-08-43', there are two applications that cannot be deleted: 'Palm Support' and 'Palm Desktop'. Both seem to be applications based on their generic icon; 'Palm Desktop' indeed opens up as the Palm Desktop application (v. 4.2.1) but the Palm Support file
cannot be opened because it may be "damaged or incomplete".
2 - In an original folder labeled 'Palm', there is an unidentified 'Palm Desktop' file (4.4MB) that cannot be deleted in Terminal either. (By "unidentified" I mean, no default application is specified to open the document.)
3 - Also, when searching for Palm-related files via Spotlight, I get a result for an application 'Palm Desktop Background' whose file path is associated with the unidentified and problematic 'Palm Desktop' file mentioned above in (2). The file path is as follows: Palm>Palm Desktop>Contents>Resources>Palm Desktop Background.
None of these files (whether individually or their folders) can be deleted in Terminal for the same reason, which Terminal specifies as "a directory". I even tried creating a folder and dragging that folder with all the corrupt files into the Terminal application but to no avail. Also, I made sure to run the Disk Utility to repair and verify disk permissions during this process.
Can anyone help me figure out why those specific files or "directories" cannot be easily deleted? The problem sounds complicated so if anyone knows where I might be able to seek assistance, that would be helpful too. Thanks!
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)
iBook G4 14-inch SuperDrive (M9848LL/A) Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

Problem: Categories I've created under "MEMOS" on my Palm Desktop Software keep disappearing.....

Hi,
I just posted about having just re-installed a verstion of Palm Desktop Software yesterday to see if it would alleviate the following problem, but right after my consultant left, it happened again, which it does infrequently and I don't understand it.
First, I use this software to keep track of mostly everything; addresses; Things to Do, Datebook, etc. I also use it to write down important information. I create an alpha category under the menu "new memo" such as Banking, or Accounts, or Passwords, or Computer Stuff, Doctors, etc. A few days ago, I created one called Important Info which involves a legal log and I just started writing in it. It was fine for 2 days. Yesterday, I made an addition to it. Then I wrote & sent a few E-mails, and later re-opened Palm and it wasn't there. This has happened in the past where all my Computer Info disappeared or another category altho not often and I can't understand where it went or why? I do back up and managed to copy & paste the info I had into a newly created category, ie. I could look in a backup I did 2 days ago to see if I can retrieve any info, but I want to do this with my consultant over the phone because, whenever my Palm Desktop Software completely disappears, I freak out@!! even tho she explained why and what I had to do. But I don't trust myself, so i make any changes with her over the phone.
But, mainly, I just wonder WHY various categories have disappeared when I didn't do anything to change anything, and where it went to. it's really a puzzle to me. If anyone can help, I'd appreciate it.
Thanks,
Trudi
Post relates to: Visor Pro

Hi,
Thanks for your answer an some possibilities as to why things just disappear. Most of the time, I don't shut down my Mac, even though I should. But I do on & off especially when it's slow of some function is not working. Sometimes restarting it resolves the issue, not sure why. But I'm sure at times I do leave applications open before I shut down, altho most of the time, I quit each application before doing so. Sometimes not. So that's a possibility.
I assume the file-save function for Palm is a menu choice and I will do that each time I add any data on my Palm desktop, just to be sure.
I don't understand yet how to Export data from Palm Desktop to a folder on the desktop - but I will read the article to be sure. Noone seems to understand why this just happens with a category gone missing from my MEMOS feature.
Thank you for your useful information.
Trudi
Post relates to: Visor Pro

Hotsync occasionally results in an empty calendar in the Palm desktop software.

Hotsync occasionally results in an empty calendar in the Palm desktop software.
Updated to most current version - 6.2. That did not help.
Downgraded to 4.2.1 based on some discussions I read here, but that didn't help either.
Hotsync logs show successful sync when the problem occurs.
Re-syncing repopulates the calendar and gives an error about dates older than 1971.
Anyone have any suggestions?
Thank you!
Post relates to: Palm TX

I hate to bump but any help would be **greatly** appreciated!!
I'm at my wits end with this problem...

SOLVED: BB Desktop software crashes when device is connected

I had been having a problem where my desktop software crashed whenever I plugged in my Bold 9700 and I figured out a solution so I thought I would share it. FYI I'm using Blackberry Desktop Software v6.0.0.43 on Windows XP SP3.
I found there is a logfile at C:\Documents and Settings\<USERNAME>\Application Data\Rim.Desktop.Exception.log and the last entry was:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:38:44.087]
09:39:37.215|FATAL|25|Exception|0|Fatal Error
System.UnauthorizedAccessException: Access to the path 'E:\BlackBerry\system\Media Sync\bbMusicSync.settings.$$' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path, Boolean append)
   at System.IO.FileInfo.CreateText()
   at Rim.Common.Utilities.FileSystem.FilePath.CreateText()
   at Rim.Media.Device.DriveSettings.SaveSettings()
   at Rim.Media.Device.BlackBerryInfo.SaveSettingsIfChanged()
   at Rim.Media.Sync.BBMusicSyncAPI.TryLoadDeviceSettings(IBlackBerryInfo device, Boolean& isSettingsFileUpgraded)
   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnected(Object sender, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler, EventArgs e)
   at Rim.Common.Utilities.Events.Eventer.Raise(Object sender, EventHandler handler)
   at Rim.Media.Device.DeviceService.SetCurrentDevice(BlackBerryInfo bbinfo)
   at Rim.Media.Device.DeviceService.OnDeviceAcquired(IDevice device, Object token, DeviceAcquireResult result)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequest(DeviceRequest request)
   at Rim.Desktop.Services.DeviceManager.Device.HandleDeviceRequestThread()
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart()
Date|Log Level|Thread ID|Module ID|Log ID|Message [2010-11-16 09:51:20.979]
I had tried uninstalling and reinstalling the desktop software to no avail. Finally I tried deleting the E:\BlackBerry\system\Media Sync\bbMusicSync.settings file from my Blackberry and still it did not work. The solution was that I had to delete the \Media Sync\ folder itself. I reinstalled BB desktop and plugged in my Blackberry and it all ran fine. You will have to set up all your sync settings and whatnot again. I hope this helps someone out.

Thks for your quick reply. I cannot open any devices or apps in "my comptr" while playbook is plugged in. The screen greys and Windows stops responding. I can open "devices & printers" right click on BB cd drive then click on find new drivers. Windows says I already have most current drivers installed. I have an older laptop running Win XP. with no problems connecting to PB.   My issue seems simular to those addressed in a later post by prochejr. This appears to be a Win 7 prob. Log in "trouble shooting" tells me application (BB desktop software) has incompatability issues with computer OS.

Palm Desktop Software ver 4.2.1 problem

I have recently switched to Mac and, after having upgraded OS X to 10.4.8 I installed the synchronisation software for Palm ver 4.2.1. The installation worked fine and it was confirmed that it was successful. When I try to synchronise, I get the following error message "You do not have the necessary access privileges. See the administrator for assistance." I am logged in on a administrator account, which is the only account set up on the machine. If I try to open for example the Palm Desktop application directly, the splash screen is shown for two seconds and nothing more happens, the application does not open and there is not error message. I have tried Palm support and have uninstalled and reinstalled on their advice. I have verified and repaired permissions with disk utility. Anyone understand what could be going on?
MacPro 2.66 GHz Mac OS X (10.4.8)

What problem are you trying to solve? If you want to remove all signs of the Palm desktop software, what I did was open up a finder window, and then I searched for "Palm" and deleted everything that came up, except the Palm folder in my Documents folder.
Until I finally divorced myself from using the Palm desktop software, I had to repeat this operation several times.
The Palm desktop software is absolutely horrible. I suggest you move to Missing Sync by Mark Space software or use Apple's built-in iSync and forget about the Palm desktop software. You can get Missing Sync online from http://www.markspace.com

Palm Desktop software - Fails to open with msg "Error: Failed to open To Do List database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just a couple days ago, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open To Do List database”. I think this error may have been caused by a very ungraceful shut-down of my Win XP system the day before.
I really don’t care about the To Do List data since I really don’t use it --- in fact, I haven’t used it in many months. However, I really do need to use the Palm Desktop software for my contacts, calendar, and memo. The problem is that the error with the To Do List database seems to be preventing the Palm Desktop software from initializing.
Just guessing, I saved the todo.dat and todo.bak files by renaming them, and then renamed the todo.bak file to todo.dat. Then I attempted to launch the Palm Desktop application, but it failed with the same error “Error: Failed to open To Do List database”.
I also tried renaming all of the todo files so that none had a name of todo.dat or todo.bak. The result is that the Palm Desktop software still will not start up.
I think I am using Palm Desktop 4.0.1, at least that is what the help text file seems to tell me.
I am grateful for any assistance. Thank you.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Your on the correct path by saving the data by renaming the files. But to resolve this error we need to remove the data all together. Since you no longer need this data if you just delete it then it should not matter. If Palm Desktop is giving this error but will not open I doubt that the data can be recovered in any event.

Palm Desktop Software Crashing during Export

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