Palm Desktop will not update with Data after HotSync

All:
Palm Centro
Windows Vista
Desktop v6.2.2.
HotSynch Manager 7.0.2.2.
I have a Palm Centro with Windows Vista. Everytime I HotSync, some of the Desktop items (Calendar, Contacts, Etc.) are updated. I uploaded Palm Desktop so it is the latest version. When I look at the log files, I see the following:
To Do synchronized successfully
Memo Pad synchronized successfully
Backed up some files successfully
Back up 4 files sucessfully
MultiMail BData
Messages Database
HxSyncRegistry
Saved Preferences
Failed to Backup 1 file
Pm TraceDatabase
Protocol Error: Handheld file could not be opened (4004)
SYNCERR_FILE_NOT_OPEN
Any Suggestions on what the bug or setting might be causing this error?
Post relates to: Centro (Sprint)

Have you messed with versamail on the device any? Sounds like you have configured an eas account on the device either accidently or intentially, you will have to delete that account before you can sync contacts and calendar to your pc.
Once you have configured versamail to sync any email account you have to have atleast one set up so you will need to set up a new email account either fake or real before you can delete the eas account.
Post relates to: Centro (Sprint)

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timm3r wrote:
My only other question is what do I use to crop some MP3's to make some ringtones? And is there a recommended way to do this?
Thank's again for all your help.
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