Palm m500, Palm Desktop 4.1.4e, Windows 7 (32bit) - Look-up to go to a particular Contact is not working

I hope I am posting to the most appropriate area!
My contacts appear to be fine. When I try to type in a letter in the look-up box to bring me to the contact name, it does not go to the correct letter I type in.
My keyboard types the correct letter in the look-up box but it does not take me to the contacts that start with that letter.
I tried 4.1.4 (no e) and found the same problem. I ran the palmhotsyncsetup.exe and it appears that all of the contacts synced.
I am frustrated so any direction would be appreciated.
Post relates to: Palm m500

I am also having the same trouble.  Using Palm Desktop 6.2.2 by Access on two Win 7 compters that as far as I know are the same.  Using a Treo 655p between the two computers, sync working perfectly with bluetooth.  In Contacts on one computer the lookup works perfectly, yet on the other computer the lookup which used to work began to bring up its own selection of contacts regardless of what I put in the lookup field.  This problem was mentioned in the forum 11-12-2009 by Laurentiu but as fare as I could find was ignored.  I even exported the contacts from the working machine, created a new user on the non-working machine and then imported the contacts and it still fails.  I was hoping that doing this would regenerate the index, but that does not seem to be the problem either.
This seems to be either a problem relating to the Palm Desktop itself or maybe an add-in of some sorts, I wonder if I will need to re-install?  Interesting (and good) that the other computer continues to work fine.

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