Palm m505 Unable to Sync

I have been unable to sync my Palm m505 running Palm OS 4.1 for over a year.  I am running Palm Desktop 4.1.4 on a Sony VGN-FS920 running XP Pro. 
I have contacted Palm Support multiple times regarding this issue and sited an article that I found on their site indicating that this is a hardware related issue from Palm.  They claim they are sending me a "reset" card by I have yet to receive anything from them in the last 5 months. 
Can anyone tell me if there is any other way I can get all of my data off of my Palm m505 to another Palm device since I can't sync to the desktop?  Is it possible to beam entire categories from one Palm to another? 
Do you have any suggestions of how I can resolve this sync issue? 
Here's the story from the Palm website about the m505 problem.....
New cradles offer enhanced ESD protection.
A small percentage of our m500 and m505 handheld users have reported synchronization issues - they are unable to perform the HotSync® function. The issue is electrostatic discharge (ESD).
Here's what happens: you sometimes build up excess static electricity (hair stands on end, clothes cling, you get a shock when you slide across your car seat), and if it isn't dissipated into, say, a door knob or metal cabinet, then it's possible that at the time you place the handheld into the cradle, a discharge of static electricity can occur, which in some situations can scramble the synchronization software. When this happens, neither the handheld nor the cradle is damaged, but the synchronization software needs to be reset by Palm.
Palm handhelds and HotSync cradles meet CE standards (8KV) for protection against electrostatic discharge. The newly designed “E” and “H” cradles include enhanced static electricity buffers. You can get one free if you own a Palm m500 or m505 handheld that did not ship with an enhanced cradle. Please contact Palm Technical support for additional information. Please have your Palm m500 or m505 serial number available.
Post relates to: Palm m505

I'm sorry to hear about the trouble you've been having. PM me with the Service request number and I can look into where that card is. (If you don't have the SR number, the name and contact number should be enough.) Don't post this information here. PM me.
Yes you can beam entire categories from one Palm to another.
Post relates to: None

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