Palm Pre 2 Unlocked NA Bug

Hello, I would like to let everyone know that there is a bug with the unlock screen on the palm pre 2. There are a number of people who have this problem and I am one of them. I have ordered two phones already and they have this problem.
The Problem: When Turning the phone on there is a slow "fade effect" when trying to unlock the phone with the lock icon takes multiple tries. The operating system seems to delay significantly on boot up. Below is video proof of what I am explaining.
http://www.youtube.com/watch?v=UERYi-isktw
Post relates to: Pre 2 p102una (Unlocked NA)

I can reproduce this too but only if I'm instantly trying to unlock the device the split moment after hitting the power button, same thing on my Sprint Pre. It works just fine if a give it at least 3/4 a second after hitting the power button. This isn't a bug but I can log this for improvements opportunities. Would you be able to send us a log of that device? Please let me know and I'll PM you the steps. Dont forget if you need that screen to be on really fast you can pull out the keyboard to bypass the screenlock all together

Similar Messages

Palm Pre Task List bugs and suggestions

I'm a new Pre owner, so maybe these things have been addressed. I haven't found anything though.
With the latest OS update (1.4.1?), there are a couple of bugs or problems with the task list.
When changing the due date for a task, and backing up to the catagory list, the entry no longer resorts correctly. It stays displayed in the list and shows the previous due date. Though, if you tap the item details, it shows the updated date was saved correctly.
Sorting by date should secondarily sort by priority. So if I look at today, all of the highs should be at the top, not scattered down on page 2-3. Need to see the important stuff at a glance.
Also, when manually dragging to sort tasks, Entering a new task will reset the sorting so your manual sort is gone. Manual sorting should be saved.
Are there workarounds for any of these things? Is there a better app that will do what I'm looking for already?
Thanks.

Thanks for the feedback link.
As for the bugs, I can reproduce them every time.
Bug 1: no refreshing: In the view all tasks list sorting by date, change the date on any item, swipe back to the all tasks list and the change is not registered, and the item stays in it's current location on the list, where it should resort in Date order. Swipe up to the main page or close the app, reopen and the date shows fine. Closing and opening causes the date to refresh.
I created a brand new list, added 2 tasks. First task I entered with today's date. Swiped back to the list (not all tasks this time, just the test list), and the date shows. Entered second task, taped to change date, set date to tomorrow, swiped back to the test list and that date was not showing at all. Tapped the first task to change the date to tomorrow, swiped back and that date still showed today while the second task still showed no date.
Note that this was all working fine without the bugs I'm reporting prior to 1.4.11.
Now, a new problem. The test catagory I created above was the 7th list. How do you get to that list on the main list page? I cannot scroll or find it on the list. Are there limits to the number of tasks/lists that can be entered?
Bug2: Manual moving.
Previously, I hadn't left the list when I reported the problem. Manual move would be reset if I entered a new task, tapped into details, then swiped back to the list. However, what you describe also causes the bug. If I manually move, swipe back up to the mail page, then tap back into the list, my manual change is gone. Keep in mind this is using "Sort by date" as the default, but I would hope that manual sorting would override that. Otherwise, what's the point of having both?
Thanks for your help. If you cannot reproduce this, should I take it into a store for tech support so it can get reported properly and fixed?

Palm Pre 2 Unlocked Compatibility With AT&T

Hi,
This information is probably on the site somewhere but I didn't see it.
Is the new unlocked GSM Palm Pre 2 fully compatible with the AT&T network? Can it use AT&T 3G?
Is it also fully compatible with T-Mobile? Can it use T-Mobile's 4G network as well (with the appropriate SIM card)?
Thanks,
Barronius
Post relates to: Pre Plus p100una (AT&T)

Hello!
1. Is the new unlocked GSM Palm Pre 2 fully compatible with the AT&T network? Can it use AT&T 3G?
Answer: Yes the Palm Pre2 is fully compatible and can use 3G speeds.
2. Is it also fully compatible with T-Mobile? Can it use T-Mobile's 4G network as well (with the appropriate SIM card)?
Answer: No. You will get voice, text, and 2.5G (EDGE) data through T-Mobile on the Pre2 just fine but not 3G. T-Mobile uses 1700mhz and 2100mhz bands for 3G while all other carriers in North America uses 850mhz and 1900mhz. The Palm Pre 2 for North America uses 850 and 1900 bands for 3G.

Help in Unlocking a Palm Pre Plus from AT&T!!

Hello,
I am new to the forum and also to how a phone is being unlocked.
I have just received my new Palm Pre Plus purchased from AT&T USA with our any commitment, it now turns out it is locked and as it is new without any profile.
As I am living in Thailand where the phone will be used, with a local SIM card and plan.
I have tried through Nextgen Server to unlock the phone with out success, so I need some help now.
Been able to boot into recovery mode and run the webOS doctor.
Now the problem is how do I run the activate-Bypass tool?
If I put in my local SIM card the phone ask for the net work pin code, which I believe I should get through the tool from Nextgen Server?
Hope some one can guide me step by step.
Thank you in advance.
Post relates to: Pre Plus p100una (AT&T)
This question was solved.
View Solution.

Since you are living in Thailand, IMO the EU unbranded Palm Pre 2 will be your best option there:
1. I'ts already unlocked.
2. You'll get access to the UMTS/HSDPA (3G) bands instead of just EDGE (2G).
3. webOS 2.x access
The ATT Pre Plus was meant to be used in the North America region. Just pop in the SIM card into the EU Pre2 and let her rip!
Due note that running the activate-Bypass tool will put your phone in a pure "dev-mode" so it will not have ability to access the Palm Profile, make phone calls, nor SMS, but WiFi data connection will be possible still. If you get the Pre 2, there will be no need to use that tool for you just dial #*DEVMODE# when its done booting up and it goes right into devmode, bypassing palm profile activation. Same limitations will apply there too in devmode.
If you have already ran the doctor, then open command (Windows) or terminal (Mac) and type this in when have downloaded the tool:
java -jar devicetool.jar
You will know if it worked if the device currently in recovery mode just starts booting up on its own and takes you to the desktop rather then profile setup.

Unlocked Palm Pre 2 from HP Canada?

Wasn't the greatest launch for Palm Pre 2 in Canada - kind of a whimper instead of a roar!
Will it be available unlocked from HP Palm directly soon? The faithful would appreciate a decent price for the holidays too!
Post relates to: Pre 2 p102una (Unlocked NA)

the response I got when asked about no love being shown for canadian developers(with respect to the 200 coupon) the response I got was it was due to a system requirement. I'm not sure what that means.
a little irked that the "buy" link on the Canadian palm site points directly to rogers.

Palm Pre 2 Not Detecting Wifi AP

I have a Wifi Access Point set up which is detected fine my multiple other devices. The Palm Pre 2 keeps scanning for Wifi but my AP never appears in the list.
If I try to connect to it manually it does not find it either.
Anyone else finding this problem or is this a bug?
Post relates to: Pre 2 p102ueu (Unlocked EU)

I sold my Sprint Pre a while ago so I cannot use all of those peripherals. I also do not have a touchstone. I called the local Verizon and they said bring it down and they will "troubleshoot" it. I have a feeling they will just replace the battery and wipe their hands clean, which will not solve the problem IMO.
What's weird when I remove the mini-charge connection to the phone it says, "battery charging" for a brief second as I remove the charging chord. Makes me think the pin connection is not seating correctly. Could be the charger, the phone or both.
If I turn off the phone and keep it charged at night, turn it on the next morning, full charge. Plugged in during the day with the phone active, the battery life slowly decreases. Never happened before with my old pre.
I'm bringing it down tomorrow and keep you posted as to what happens at the store. Thanks for the suggestions.

I DID A FULL ERACE OF MY PLAIN pALM pRE CELL PHONE NOT I CANT LOGIN

Hello New guy here I have and currently own 2 palm pre PHONES one not working because of the same problem number 1 and 2 are the same let me explain This phone was acting up dots were doing as they choose to do and opening programs at will until it drained the battery then it went away no viruses etc,
anyway i decided to do a full erase of the one phone and it came back saying for me to sign in to my profile i do which is the exact same as my bell profile on the hp website only as i no longer subscribe to bell
((thats a whole new nightmare) and it would take a day to write what i went through with these??? anyway iam trying to get by this stage of the profile sign in because it says i must be connect to my wireless provider to sign in which i haven't been with bell for 5 years now.
anyway i really need help this is not a stolen phone as i have records proving these are mine from day 1 it just bothers me that i cant sign in because bell still wants me to be i guess a part of there SERVICE and i would rather go without any cell phone before i would ever even consider bell in this lifetime even if were free i would still say no way...
anyway any help on this would be very much appreciated i will be around all day here i have tried webos nation but nothing everything is out of date or cant download anything on that site but i have been reading a few things on here and this site seems to be very helpful
maybe there is a code i can use to bypass this sign in thing i don't know please help if you can appreciated. thanks ~Dave P.S. my both phones aren't pixi or veer or palm pre 2 they are just plain palm pre phones no names beside palm at al

Hi Dave5252,
I know that with smartphones that are associated with carriers you must first "unlock" the phone to make it work with a different carrier. I don't know if this applies to your situation, but I have worked with Apple phones a lot, and this is always the case with them. So Bell, the people you least want to speak with, may have the answer for you. And if not, then hey! You don't have to talk to them!
Best,
aricari
I work on behalf of HP.
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Palm Pre: Problem with e-mail app

I've had my Palm Pre since release day. I have two e-mail accounts: Yahoo! and a Roadrunner account. I've never had a problem until last Thursday. I didn't change any settings, but all of a sudden my e-mail won't work correctly. SOMETIMES I get the message into the inbox, but the details won't load. If I select the message, the body of the e-mail won't download either. If I delete the "unread" message from my inbox, the number of unread at the top stays the same. I'm flumoxed! It's happening in the combined inbox as well as in both separate inboxes, so I'm pretty sure it's an app problem and not an account issue. I also can't send anything. Its gives me an error message that talks about the Filecache being unaccessible.
I've emptied all my Trash folders and that doesn't help. Any ideas?
Post relates to: Pre p100eww (Sprint)

Yes I installed it. But it doesn't supports notifications or push-e-mail. And it's just a Java Client.
But I fixed the problem: If you set the number of e-mails to fetch to another number than 50, it will not work. It really confuses me, because it worked without any problems on my 5800 XM and (in the beginning) also on my X6.
I'll report this bug to Nokia.

WPA Enterprise on Palm Pre

We have found that the Palm Pre will not connect to our WPA Enterprise wireless system, because our network needs clients to eliminate the "validate server certificate" process. For example, our standard laptops use the SecureW2 client and the "validate server certificate" needs to be disabled in the client software. If this option is enabled, the SecureW2 client won't connect either (just like the Palm Pre won't).
How can this be done on a Palm Pre?
Thanks.
PS-- the Palm Pre connects perfectly to WPA personal networks
Post relates to: Pre p100eww (Sprint)

juhanima wrote:
If the WiFi setup doesn't require a user certificate, you should select "None" for a certificate when defining the connection. The CA certificate(s) you installed earlier are used automatically as long as they are enabled for WiFi usage.
Here are the settings for the network for a Nokia N82. Maybe, this will help shed some light on the issue. FYI - I could not make these settings work for my Nokia N8 as well. The IT help desk says they are unable to solve the issue.
juhanima wrote:
The connection dialog is supposed to show only actual user certificates to choose from, but it is a known bug in the current N9 FW that if you install something that is not a CA certificate it is taken for a user certificate by default and shown as an option in the connection dialog. The bug will be fixed in the next FW update I believe.
I have only installed one CA certificate (the one which can be found at the link I provided above). It does not ask for any password when I install it. When I go to Certificate Manager and try to change the password it informs that there is no password for the certificate.
juhanima wrote:
On the other hand, if the connection does require a user certificate you should have received one from the network's administrator in a PKCS#12 package with a password. You need the password when installing the package and later when using the private key related to the user certificate. But it sounds like this is not the case, so just select "None".
Hope this helps.
Juhani Mäkelä
Harmattan certificate manager maintainer
So I did choose "None" as certificate. EAP Type - PEAP and EAP MSCHAPv2 as the EAP method. I could not connect to the network using these settings. The certificate was installed at this point. If I try connecting using the certifcate it asks me for the password. So, right now, it is a problem connecting to the network. Would appreciate any help in this regard.
Cheers
Rahul

Plantronics 925; Palm Pre 2 not pairing

My Plantronics 925 is not recognized by Palm Pre 2 - Sound like som issue on PAlm. The headset is recognized by my IPAQ as well as by HTC Desire -- could bot test more ; but looking for a fix
Post relates to: Pre 2 p102ueu (Unlocked EU)

It is working now as well !
Not sure it this is due to a reboot with previous turn on of Bluetooth ---
Nevertheless- device recognized and working !!

I want to delete password protect on Palm Pre

I had my work e-mail being sent to my Palm Pre and therefore had to add password protection. I am no longer doing e-mail on my phone and have deleted my e-mail account, but it's still requiring a password in order to use the phone. I know I didn't have to do this before I added my work e-mail. How do I get rid of it?
Thanks.
Post relates to: Pre 2 p102eww (Verizon)

Perhaps the "Screen & Lock" app is what you're looking for?
Turn off "Secure Unlock".
WyreNut
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Can't open or save mp3 email attachment on Palm Pre

My Palm Pre is running on webOS 1.4 and when I receive emails with mp3 attachments I can only download them (the name of the attachment changes to a download status bar). If I click on the downloaded attachment nothing happens. It works fine with jpgs or pdfs. Anyone out there with the same problem or even a fix for this?
Thx in advance
Toast

Same thing happens to me - and I just performed a fresh reload of 1.4 last night to enable the ability to preview my ringers (a 1.4 upgrade bug).

Posting on the forum from your Palm PRE

Long time Palm user here. I really want to love WebOS.
This post was meant to be about losing my ability to download and save most podcasts. Due to a bug/glitch/flaw in the pre and in combination with how some sites work this has become impossible. (we are due for a fix any day now?)
But JUST attempting to post on this very forum turned out to be nearly impossible, from the Palm Pre.
Have you tried it? See what happens.
As soon as you begin to type in the text field the browser app automatically shifts focus to the top left corner. Meanwhile, as I type this in the Memo app to copy and paste later, the browser has inevitably gotten lost in the horrible memory shuffle and will have to refresh when I try to return to it.
Think we can get a fix for this minor browser annoyance?
All the little things are adding up to a really frustrating experience. I just have to ask. I can't be the only one having this much a frustrating experience with this phone?
Will "too many cards" be a permanent feature of the Pre hardware?
Slow! Will there be any speed enahncements in future updates? Is this even possible?
Email is practically unusable at times for how slow it can be.
Between lockup/slowdowns and the phone being stuck in headset mode a simple phonecall can be quite a task.
I could keep going, I'm sure you've heard all this by now,to be honest I just felt like venting my frustrations.

Hello and welcome to the forums;
The issue with the browser moving when typing in a text entry field has been forwarded to our engineers, and may be resolved in a future update. We appreciate all the assistance of everyone who has brought this to our attention in the past.
TreoAide

Texting...feel dumb asking, but how do I text with my Palm Pre?

Sorry my first post on this great forum has to be such a newbie one, but no one in this area at the various Verizon offices know anything at all about the Palm Pre. All Blackberry brain-washed it seems. Anyway, I can't seem to find simple steps to texting and when I do what one person finally told me to do, it ends up as an AOL email.
Help! and thanks, Kate
Post relates to: Pre 2 p102una (Unlocked NA)

The application you're looking for is the Messaging app. Open your keyboard and type mess (or if you forget that, typing sms will also show its icon). Tap the Messaging app and you're ready to text away!

Any way to tranfer contact information from a Palm Pre with a broken touch screen?

My beloved Palm Pre died last Friday with the touch screen failing. It simply stopped responding to inputs. I am able to unlock the phone and enter some commands from the slide out keypad, but I can't do much. For example, I can type in "contacts" under just-type and then hit enter and it will take me to the contacts screen. However, at that point I can't navigate around or open any contacts. Other commands don't respond to the slide out keypad, such as the "USB Drive" prompt when I plug the phone into my laptop.
I have several contacts saved on the phone (and some on the SIM) that I can no longer access. Most were backed up to my Outlook contacts but many are not. Does anyone have any ideas about how I can move these to an alternate source (Outlook, Google, Desktop, etc) where I can then recover them. I'm open to any suggestions.
Thanks,
Crash.

There are several methods to export Palm Profile contacts such as:
http://www.webosnation.com/how-to-export-and-move-your-contacts-patch
and
http://www.webosnation.com/how-to-export-your-webos-contacts-csv
but they all require a device with a responsive touchscreen. I am unaware of any way to access your webOS Profile data from HP's backup servers directly, without a device.
So...if you either know someone with a webOS device you could borrow, or find an inexpensive used one (eg eBay...or if you could use Verizon, get a no-contract Pre 2 from BestBuy for a mere $45!!!), and if you had Backup turned on, you should be able to restore them all by signing into your account on a replacement webOS device.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Pre 2 Unlocked NA Bug

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