Palm Pre continually dropping connection on Sprint

Summary: Continually cycling between great connection and no service.
I am in what I would suspect is a dense coverage area, and according to Sprint it is, in the Seattle area. I bought a pre this morning, and have watched it continue to bop between Phone Offline/No Service/Sprint all day long. It will go from full bars and EV to Nothing, and back again... repeatedly... all day. I drove all over town to make sure I was not in dead zones... I came home and hooked up to my wireless, and installed the 1.0.2 update. Same issue.
Do I have a defective radio? Are there diagnostics I can run. This has been like Christmas... except my presents are all socks... and the socks are all on fire.
Thank for any help!
Myron
Post relates to: Pre p100eww (Sprint)

Hi MryonM,
Welcome to the Palm forums! That is defintely not how the radio should be behaving in a good coverage area. Since you already did the update, here's some diagnostics you can run:
Open up the Device Info app
Tap More Info
Tap the menu in the top left
Select Quick Tests
Run that and see what happens. If the diagnostic reports no problems and you still experience this issue, it might be time to call Sprint.

Similar Messages

My phone continually drops connection to bluetooth headset

I have had my headset paired for months now it continually drops and reconnects to the headset.

Another question to get to the bottom of it would be: Have you had issues connecting and remaining connected to other bluetooth devices? If not, it's going to either point to there just being an issue with that particular headset/connection. If it's happening on multiple devices we would need to determine whether it's a hardware issue or a software issue. I look forward to seeing your response.

IPad 3G keeps dropping connection to Sprint Overdrive 3G/4G Wifi Hotspot

In my House, I use Sprint overdrive 3G/4G. My computers connect to this hotspot using WiFi. This is the device I have - http://mobilebusiness.sprint.com/broadband/index.html?pid=4&id9=vanity:overdrive ?id9=SEMGoogle_P_Sprint_MobileBroadband
When I connect to my Sprint Overdrive 3G/4G over WiFi - iPad drops the connection and says subscribe to AF&T Cellular Plan.
Even though my i have 3G in my iPAD, I have kept that only when I travel to a different city. It is frustrating to see iPad connects to Sprint Overdrive 3G/4G - but after 2 minutes drops the connection. My other 2 laptops have no problems - it is only iPad 16G 3G that I have - cannot connect to it.
Pls let me know - how this can be resolved...
Thanks
Trip

I tried the Sprint Overdrive service. Failed. Despite trying all of the fixes mentioned here and other places, I had no luck at with the device, and I live near the heart of Dallas--which the Sprint map shows to be saturated in 4G. I drove around a few hours with it, nada. I barely broke 1 Meg during the 5 hours I owned the device.
5 hours later I returned it to the Sprint store, as they offered a no questions asked 30 day trial. Which they should, since this store had no Internet or wifi or 3G connectivity, handy that, considering how badly the device performed. I was then told that I could not have the $162.00 I pad for the device credited to my credit card, which is where they got it from earlier in the day...how handy, they get to use my money for 10-14 days. I was also told that since I had cancelled the same day, that there would be no monthly bill...well this past Friday I got a bill for $44.00. I took it to the store today to see what was up, they called a Sprint rep, and he told me not to worry about it. Yeah, sure, like I am going to listen to them. The next thing I know I would likely have a late payment on my credit. I figured the only safe way out was to insist that they accept my $44.00, and I will let them credit me for it, if I am so lucky. What I expect is yet another bill that I should be getting. Sheesh.

Palm Pre crashes after connecting to Wifi while charging via USB

Hi there,
I've had an issue with my Pre since I purchased it and my coworker indicated that he did not have the same issue. While connected to USB to charge, if I enable WiFi on my Pre, the phone will eventually crash and automatically reboot. It mostly seems to happen after the screen goes dark after inactivity, but it has happened while browsing the internet as well. If I disconnect the USB cable, the phone runs on WiFi like a champ. I've tried running in airplane mode and then enabling wifi. I've also ran the WebOS Doctor to reset back to factory defaults. It seems like it might be a factory defect, but I'm not positive.
Suggestions?
Post relates to: Pre p100eww (Sprint)

Hello and thank you for using the Palm Help Forums!
Sounds very strange and it's not supposed to do that. I wonder if it would crash if it was charging on a Touchstone or AC adaptor. The other recommendations I can make is to restart the device and make sure you are on the latest version of webOS (currently 1.4.1.1 and you can check this in the Device Info app).
If the device is still under warranty you can always contact Palm and they will explain to you the replacement options.

TC8305C continuously dropping connection on PS3

Ive tried several times to call comcast about my gateway TC8305C continuously and consistently dropping my connection on my PS3 and they offer absolutely no help (no surprise there) and redirecting me to Sony . Ive called Sony and after evaluating my error codes they said that my gateway is the problem . I ahve about 6 or 7 devices that i connect to with no problem and my Playstaion seems to be the only one to disconnect every time . Here are the system logs on the TC8305C gateway and it always seem to switch channels due to "INTERFERENCE" and this is when it drops me on the PS3 . Now im no internet or wifi specialist but it doesnt take a genius to come to only one conclusion here . Comcast still seems to think that Sony is the problem and clearly its not . Time Priority Description Mon Mar 23 02:51:14 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 19:36:33 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 19:06:25 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:51:21 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:47:34 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 18:21:13 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 18:06:09 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:55:23 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 17:51:05 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:36:01 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:20:57 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 17:05:53 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:50:49 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:35:45 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:30:16 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 16:20:41 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 16:05:37 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 15:35:29 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 15:05:21 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 14:50:32 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 14:50:17 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 14:32:17 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 14:05:05 2015 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE Sat Mar 21 13:40:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=58:23:8c:2e:e8:d0;CMTS-MAC=00:01:5c:62:26:5a;CM-QOS=1.1;CM-VER=3.0; Sat Mar 21 13:34:57 2015 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE

My WiFi connection would drop out and games/streaming was very laggy.
I was about start running ethernet through my floor but tried one last thing. Within my router settings I changed the security encryption from WPA/WPA2-PSK (TKIP-AES) to WPA-PSK (TKIP). That's it. all connectivity issues resolved.
Give this a try if you are having issues with your WiFi. Thought I would share.

WPA Enterprise on Palm Pre

We have found that the Palm Pre will not connect to our WPA Enterprise wireless system, because our network needs clients to eliminate the "validate server certificate" process. For example, our standard laptops use the SecureW2 client and the "validate server certificate" needs to be disabled in the client software. If this option is enabled, the SecureW2 client won't connect either (just like the Palm Pre won't).
How can this be done on a Palm Pre?
Thanks.
PS-- the Palm Pre connects perfectly to WPA personal networks
Post relates to: Pre p100eww (Sprint)

juhanima wrote:
If the WiFi setup doesn't require a user certificate, you should select "None" for a certificate when defining the connection. The CA certificate(s) you installed earlier are used automatically as long as they are enabled for WiFi usage.
Here are the settings for the network for a Nokia N82. Maybe, this will help shed some light on the issue. FYI - I could not make these settings work for my Nokia N8 as well. The IT help desk says they are unable to solve the issue.
juhanima wrote:
The connection dialog is supposed to show only actual user certificates to choose from, but it is a known bug in the current N9 FW that if you install something that is not a CA certificate it is taken for a user certificate by default and shown as an option in the connection dialog. The bug will be fixed in the next FW update I believe.
I have only installed one CA certificate (the one which can be found at the link I provided above). It does not ask for any password when I install it. When I go to Certificate Manager and try to change the password it informs that there is no password for the certificate.
juhanima wrote:
On the other hand, if the connection does require a user certificate you should have received one from the network's administrator in a PKCS#12 package with a password. You need the password when installing the package and later when using the private key related to the user certificate. But it sounds like this is not the case, so just select "None".
Hope this helps.
Juhani Mäkelä
Harmattan certificate manager maintainer
So I did choose "None" as certificate. EAP Type - PEAP and EAP MSCHAPv2 as the EAP method. I could not connect to the network using these settings. The certificate was installed at this point. If I try connecting using the certifcate it asks me for the password. So, right now, it is a problem connecting to the network. Would appreciate any help in this regard.
Cheers
Rahul

Touch screen froze on 3 consecutive palm pre's within about a 5 month span

My wife has a palm pre through sprint nextel. The first one lasted 4 days and screen froze up. Sprint tech personnel at store could not fix phone or determine cause of the frozen screen. The sprint retail store replaced the phone. We took this phone and used it up until late August when yet again the screen froze just prior to our vacation. Hastily, we took it to a local authorized third party store, Wireless Co. Their repair personnel looked at the phone and yet again could not determine the cause. They replaced it as well with a refurbished phone. This third phone finally froze just like the previous two on 27DEC09. We took it to the sprint store the next day. The techs looked at it decided that it was due to a liquid/subtance under the back cover just above the battery. They refused to replace the phone a third time. They offered only that (a) we use our insurance plan or (b) trade the phone in and renew our two year contract to get a discounted phone. These phones have never been submersed in any liquid. The tech rep at the sprint store suggested humidity from being in the bathroom could have caused the problem. I paid full price for the first phone. I don't think I need to point out I am a bit disappointed with the palm pres lifespan. If only sprint had the iphone. The HTC hero or the instinct seem like our best alternatives now. I dont think I will even consider the pixi.
Post relates to: Pre p100eww (Sprint)

This is a peer-to-peer forum, designed to help users. Suggstions for Palm Inc. to request changes should be made here:
http://www.palm.com/us/company/feedback.html
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre Volume Button Missing

My Volume button fell out of my Palm Pre. I went to sprint and they want $100 to replace the phone. All I need is a volume button. I have searched ebay, etc. but does anyone know where I can buy just the volume button? Thanks Rick!!

we aren' talone
http://forums.palm.com/t5/webOS-Hardware/Pre-Hardware-Cheap-Junk/m-p/228423
http://palmwebos.org/2009/06/11/palm-pre-the-broken-volume-button-saga/
http://forums.precentral.net/palm-pre/197660-broken-volume-button.html
http://www.youtube.com/watch?v=85fPwceOWVk

Sprint Palm Treo 755p Network Connection Inconsistent

I've had a Sprint Palm Treo 755p for almost 2 years now, and multiple times a week during this time the connectivity ceases and I have to power down the phone connection and restart it to make a call. This is the 3rd device Sprint has replaced for me and I'm finished talking with them. They acknowledge that this is a chronic problem with this device and don't have a solution to recommend. It is updated. I use the default applications, with only text readers as the extra 3rd party applications. My fidelity to the Palm product is waining thin since it seems that this problem is unresolvable.
Question: Is it too much to expect that the phone will work consistently when in a strong network area? I've seen other users' posts about this but have yet to find a solution. Any help will be appreciated.
(The phone will show bars/connectivity status when it won't dial out nor receive calls. I'm not in non-network areas when this occurs.)
Thank you!
Post relates to: Treo 755p (Sprint)

Hi.. Welcome to the Palm forums. If you have had 3 device replacements and the same problem repeats itself, unable to connect to the sprint network, what is the common factor here? As you stated in the subject "Sprint Palm Treo 755p Network Connection Inconsistent". It is highly unlikely that this is a hardware issue for your 755p. The one consistent factor is the Sprint network and your provisioning on that network which has all the settings and information that allows your account to connect to it. What needs to happen here is you need to talk to Sprint, have them totally remove your provisioning setup on their network and then rebuild it from scratch. All your 755p does is receive what it is given by the network and it connects with the instructions in that provisioning.
The only other possibility, did you have a older device before th 755p? If so and you synced to the same user name its possible some internal settings got synced into the 755 that are causing problems due to compatibility issues. When you have done a hard reset did you sync immediately? If so you need to sync to backup data then hard reset, go to (for palm desktop 4.?) c:\program files\palm (or palmone)\your user name folder and right click on the backup folder and rename it backupold. (if palm desktop 6.2) Go to c:\my documents\palm os desktop\user name folder and rename backup folder. Befor you do sync use the device for awhile to test and see if the same problem happens. If not then sync. You will not have any of the stored settings or 3rd party sw, they will have to be installed manually. Once you sync do not install any of the 3rd party sw for atlease a day and test. If no problems go to that backupold folder and find the .prc file and double click on it to put it in the installer and sync. Only install one at a time and test till you sure all is fine before reinstalling another and continue to test till you find a file that may be causing problems.
Message Edited by rhaw on 05-06-2009 09:36 AM

Palm Pre Plus (Verizon) won't connect to Exchange Server

I have been on the phone for 3 days (purchased the Pre from Verizon the day it came out) and have been unable to connect to my companys email server. I have had a Palm Treo 755 for yrs, and have always gotten my email to that. After days of speaking with Palm reps, I am being told that NO Verizon Pre is able to connect to a corp exchange server at this time. I am quite upset by this, since after listening to a Palm Reps advice, I had an IT person make sure our server was up to date, we had the correct certificates, etc. This of course took hours to complete, and the IT person's time is not cheap. So afte spending all that time and money dealing with this, I was told today by a supervisor at Palm that NOBODY on Verizons network is able to connect to their corp email server, and that it was an issue that is being looked into.
I searched the forums, and found lots of issues of this with Sprint service, but didn't find any with Verizon. Anybody else out there on Verizon and unable to connect? Or maybe the better question is, Does anybody out there have a Pre Plus with Verizon and IS able to connect to their Exchange (EAS) server?
Post relates to: Pre Plus p101vzw (Verizon)
This question was solved.
View Solution.

Correction to my last message. After doing a reset on my phone, and updating our server, I was able to connect to my email. Thank you for your comments to update to SP2. Overall, I am still very upset about the over the phone support Palm provided. Like I mentioned before, I brought up the SP1 vs SP2 option multiple times over the phone, and I was told each time that was not the issue. Even my IT guy fought me, a little, on doing that update since he had heard the same information as I did from the Palm reps on the phone. After creating an account on here, and PDAguy pointing me to the long thread about people with a similar problem, I showed this to our IT guy and he happily updated our server to SP2.
I am happy to get this issue resolved, but still feel Palm mislead me along the way, probably costing me over $400 in IT support, my wasted time, and traveling to a Verizon store to exchange a perfectly good phone and having me trying different options that did not need to be done. I made 3 different calls to Palm (along with my IT guy who was paid by the hour) and each call lasted about 1 to 1-1/2 hrs. Most of the time being on hold while the rep "research" my question. Even had a rep over the phone lie to me, and tell me he was able to connect to our server (using my info) with a Pre that he had with him. He then told me I had a faulty phone, and I was directed to go back to Verizon to switch the phone out. After I had switched the phone out, and it of course still did not work, I was then told by another Palm rep, and his supervisor that this was a know issue and that NOBODY with Verizon was able to connect to an Exchange server (with a Pre) due to a software issue on the phone. I had a rebate from Verizon to get this phone for $149, but with all my wasted time, the cost of my IT guy, and the lack of knowledge by the Palm reps, I think I probably own the most expensive Palm Pre Plus out there.
Message Edited by tjp2176 on 01-28-2010 08:03 PM

Brand New Palm Pre (Sprint) stuck at WebOS ver 1.1.0

Hi everybody
Anyone else having this problem or anyone from HP that can shed some light?
I have a brand new Palm Pre (Sprint) that came out of the box with WebOS version 1.1.0. It activated fine on Sprint's network and the data works, I was able to log into my Palm Profile, and wifi works as well. But launching the Updates app and checking for updates will not give me any WebOS update -- just no update available. It shows some of apps I've purchased, but they fail to install. But definitely no WebOS update, and it's been 5 days since I activated the phone. Also, the "App catalog is unavailable " when I launch the Ap catalog (perhaps because of my early WebOS version number.
I've called Sprint, they understand the issue, but have no solution, saying the problem is probably on HP's side. All they could really offer me is an Advance replacement, that would hopefully be a Pre, and hopefully have a later OS installed. But I have a brand new Pre here, I don't want a refurbed one. They suggested I take it to a sprint reapir center but there are none in my area.
Finally, I activated a refurbed Pixi on my Sprint acount (different number) just a couple days earlier and it was an earlier OS version (not sure which) and that received an OTA update just fine. So it seems HP is still providing updates from earlier WebOS versions (at least before they announced they were no longer supporting WebOS hardware). Is it just that mine is too old? That would really be unfortunate.
Anyone have a similar experience or info from HP? I can't imagine there are too many people activating brand new Sprint Palm Pres from 2 years ago...
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I would not take it in for repair. I would use webOS Doctor 1.4.5 on it to install webOS 1.4.5, rather than trying to get it to upgrade.
Download the Doctor here to your computer: http://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar
Run webOS Doctor. Keep clicking Next until you can go no further, or to the point where webOS Doctor is requesting you to connect your phone.
We now need to place your phone in USB mode. To do this first turn off your phone. Now power it on while holding the Volume Up button. After a few moments a black screen with the USB symbol should show up. Now, connect the Pre to your computer via USB cable.
After a few minutes you should be able to click Next on webOS Doctor. This will start the webOS install.
Keep in mind you will lose all application data, it's like reformatting and reinstalling Windows or OSX or Linux on a desktop computer. However, if you have saved photos, mp3s, other data onto your Pre, those files will remain intact. They will not be lost.

Palm Pre for Sprint Data Back Up Problem

I am having issues with data back up with my Palm Pre for Sprint - Palm webOS 1.4.1.1
I have the setting set so "On" so the data is set to back up automatically to my Palm Profile every day, however it has not backed up automatically since June 5th. I just noticed this today (June 17th), and I have tried today to manually back up the data by choosing "Back Up Data Now" button, but the screen just gets hung up indefinitely with a note saying "Preparing" without ever backing the data up.
On a related note, between June 6th & June 10th I took a trip to Canada where my phone was International Roaming - so I can understand why it might not back under those circumstances - but I returned to the US on June 10th and it has not backed up automatically since and it does not appear that it is able to back up manually either.
Has anyone had a similar issue or know what I might do to remedy this?
This question was solved.
View Solution.

Would you care to share the link to the solution? It will help anyone who searches this thread... Thanks!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Office live mail can't connect to Palm Pre Please Help!!!

My email is through office live, where I set up my own domain .org. I have tried for hours every solution that's been posted online. I have called palm pre support and I knew more then the nice person trying to assist me. Not one solution works even Microsoft sent me to palm for an answer. Although office live is hotmail, I had to open a hotmail account and forward my email from my .org account to the new hotmail account to get my messages and it is creating a new set of problems.. How does a smartphone work if it can't be used for business? I have tried inputting the settings for different ports and ESMTP incoming and outgoing, I was at the sprint store with their top tech person and he tried for three hours before telling me to set up a hotmail acct to forward my mail. This is not a solution and causes logistical problems for me and using hotmail is not professional. Please help!!!!!!!!!!!!!!!!!!!!!!
Thank You
Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Here are the settings. you can thank me later.
mail type - POP
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - SSL
PORT # - 995
outgoing mail server -smtp.live.com
use authentication - on
INcoming mail serve - pop3.live.com
username - your login as if you were on the officelive website.
password - your password as if you were on the officelive website.
encryption - tsl
port - 587

IMac Continually Dropping WiFi Connectivity

Due to appalling wired "broadband" where I am, I have to connect by tethering an iPhone 5 over an HSDPA cellular connection. That's all fine.
The trouble is that my late 2012 27" i7 iMac keeps losing connectivity although it continues to be - apparently - connected to the iPhone. Symptoms include no Internet connectivity, dropped connections to the Apple TV, etc.
None of my other equipment is affected, so it's not an overall connectivity issue, just with the iMac.
Is this a widely known problem?

Back up all data before making any changes.
Step 1
Take all the applicable steps in this support article. If you're running OS X 10.8.4 or later, run Wireless Diagnostics and take the remedial steps suggested in the summary that appears, if any. The program also generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.
Step 2
Run Software Update and install all available updates for OS X or your computer's firmware.
Step 3
If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. Continue if you find that Wi-Fi is faster with Bluetooth disabled.
From that same menu, select Open Bluetooth Preferences. If the box labeled Discoverable is checked, uncheck it. Click the Advanced button, and in the sheet that opens, uncheck the top three boxes, if any are checked. Click OK. Enable Bluetooth and test again.
If the application called "Bluetooth Setup Assistant" is running, quit it. Note: this is not applicable to OS X 10.9 or later.
Step 4
This step will erase some of your settings in the Network preference pane. Make a note of them before you begin, and recreate them afterwards. It may be helpful to take screenshots of the preference pane.
Triple-click the line below on this page to select it:
/Library/Preferences/SystemConfiguration/com.apple.airport.preferences.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with "com.apple.airport.preferences.plist" selected. Move the selected item to the Trash. You may be prompted for your administrator password. Recreate your settings for Wi-Fi in the Network preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Step 5
Reset the System Management Controller.
Step 6
Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

Retrieve Contacts from Sprint Palm Pre

I need to retrieve my contacts and data from my sprint Palm Pre. The device took a dip in the water and I have decided on going with something different.
How can I retrieve all the contacts from the device and transfer to the new phone?
Help would be much appreciated!
Post relates to: Pre p100eww (Sprint)

I have a similar situation. Lost my Palm Pre, decided on a different (not webOS) phone, want to transfer as much info as I can.
I saw the response saying you have to log in using a webOS phone. But what do you do next? Can you point me to a set of instructions for how to access Contacts and any other info I might be able to retrieve?

Palm Pre continually dropping connection on Sprint

Similar Messages

Maybe you are looking for